softwareEPay Time and Attendance Reviews
50 Reviews
Overall Rating
4.3
50 Reviews
Rating Distribution
5
(24)
4
(19)
3
(4)
2
(2)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Overall Rating
4.3
50 Reviews
Rating Distribution
5
(24)
4
(19)
3
(4)
2
(2)
1
(1)
Satisfaction Score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
9
Filters
Industry
Provider Size
Time Used
Good product to use
Good product to use
Pros
I find this product to be significantly faster than others, which really adds to its overall value.
Cons
The UI is not meeting my expectations. I hope the company prioritizes improving it soon.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Rajesh
Computer Software, 500+ employees
Less than a year
Feb 06, 2022
Works great!
Works great!
Pros
EPAY simplifies the process of tracking employee time, ensuring we avoid overtime. It is not only user-friendly for me but also streamlines our workflow effectively.
Cons
It is quite straightforward, not overly flashy, which does not bother me, but I can see how some might prefer more pizzazz.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tanner
Facilities Services, 101-500 employees
Less Than 6 months
Jan 04, 2021
Very easy to navigate
Very easy to navigate
Pros
I appreciate the ease of use. As an employee, I can swiftly make changes like adjusting tax withholdings or setting up direct deposit within minutes. Despite worrying about a recent change taking effect in time for the next pay period, the customer service promptly resolved the issue.
Cons
the only downside I have faced is occasional long loading times between pages and getting logged out due to timeouts. Otherwise, I've had a smooth experience with no noticeable cons so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
N/A, 101-500 employees
Less Than 6 months
Sep 05, 2019
Takes getting used to
Takes getting used to
Pros
Keeping track of hours, swapping shifts, and monitoring performance across different areas through scorecards are features I love. Requesting time off is a breeze and the interface is straightforward once you are accustomed to it.
Cons
Honestly, there is nothing about this software that I dislike.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Jennifer
Retail, 500+ employees
More than a year
Apr 08, 2019
Cool Time Management Application
Cool Time Management Application
Pros
The platform offers customizable ways to organize employees based on performance and skills, or by department, which I find very innovative.
Cons
It is ideal for larger businesses but might be too much for smaller ones in terms of value. It really hinges on the number of employees a company has.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Deirdre
N/A, 1-10 employees
Jan 13, 2019
Good but lacks in some areas
Good but lacks in some areas
Pros
Clocking in and out is very easy, supported by great customer service and a simple interface.
Cons
I have experienced occasional crashes, and getting users to adopt it was a bit challenging.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
N/A, 51-100 employees
Less than a year
Dec 15, 2018
Great for high volume restaurants
Great for high volume restaurants
Pros
It is easy to use and train employees with a fairly simple back office, exceeding expectations.
Cons
Navigating through the back office can be tricky without thorough training. However, accessing credit card information is easy.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Hannah
Food & Beverages, 51-100 employees
More than a year
Sep 27, 2018
A great system and platform, but it's more like a service with POS devices than a simple app
A great system and platform, but it's more like a service with POS devices than a simple app
Pros
it offers a comprehensive service and platform for managing sales in the field and payment relationships with dealers and third parties. The centralized management of all POS transactions with real-time reports is excellent.
Cons
Setting up the implementation is not straightforward, it will definitely need assistance for configuring the POS, inventory items, and payment rules. It requires some sales doors to make it cost-effective.
Ease of use
10
Value for money
5
Customer Support
7
Functionality
10
Jose
N/A, 1-10 employees
Less than a year
Sep 16, 2018
It's the best time and labor software out there!
It's the best time and labor software out there!
Pros
The 24/7 customer support is fantastic, providing assistance whenever needed, unlike other payroll management companies with limited support.
Cons
While it has all the essentials, I wish it had a more modern and engaging dashboard upon login.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 11-50 employees
Less Than 6 months
Jan 02, 2018
The product is very user friendly. Excellent product especially when customed designed to company's specific needs/request. Excellent trainers/customer service.
The product is very user friendly. Excellent product especially when customed designed to company's specific needs/request. Excellent trainers/customer service.
Pros
EPAY's customization and training by instructors, like Aliza, are exceptional, ensuring that requested functionalities are implemented step by step.
Cons
Every once in a while, there might be a delay in response from the helpdesk/technical team, understandable considering their workload. However, it is not a frequent issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anita
Consumer Services, 500+ employees
More than a year
Dec 01, 2017
Recent blueforce upgrade
Recent blueforce upgrade
Pros
Despite recent upgrades causing continual problems, EPAY's support has been unsatisfactory. Issues like location setup and invalid pins persist and resolution timelines are often unclear.
Cons
Implementing it is not easy; it will require some assistance.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
3
John
N/A, N/A employees
Free Trial
Feb 18, 2017
Excellent customer service and product
Excellent customer service and product
Pros
E-Pay boasts the best customer service; their team is incredibly dedicated and responsive, always prioritizing urgent issues.
Cons
I was not satisfied with their response. As an employer, I am concerned about paying for off-duty lunch breaks and the split punches when employees switch departments.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Michael
N/A, N/A employees
Free Trial
Feb 17, 2017
Alpine Amusement Co.
Alpine Amusement Co.
Pros
The mobile app comes in handy during glitches.
Cons
the thumbprint does not consistently work for certain employees, and having to manually sync it every night is inconvenient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Entertainment, 11-50 employees
More than a year
Feb 14, 2017
EPAY saves us time and money
EPAY saves us time and money
Pros
EPAY's transition has been remarkable for our company, eliminating manual payroll processes and the associated errors, ultimately saving us a considerable amount of time.
Cons
With the new time clocks and EPAY software, we hardly ever encounter mistakes, and weekly payroll processing is a breeze.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Steve
N/A, N/A employees
Free Trial
Jan 23, 2017
Review on epay
Review on epay
Pros
My only gripes involve payroll date customization and frequent system freezes, requiring restarts also the mobile app lacks convincing user-friendliness.
Cons
Similar to before, the thumbprint feature can be inconsistent at times.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
10
Ch
N/A, N/A employees
Free Trial
Jan 21, 2017
Finance Manager
Finance Manager
Pros
Exporting data into Paychex is straightforward.
Cons
Reporting can be frustrating. I would prefer to see all employee records on one page, without merged cells or subtotals, for easy data analysis.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Jane
N/A, 51-100 employees
More than a year
Dec 25, 2016
Impressive Product!
Impressive Product!
Pros
Their setup and navigation are incredibly intuitive, making it easy to use from the start.
Cons
It lacks a few functions compared to our current version (we're on 6 currently).
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
CHRISTIAN
Information Services, 500+ employees
More than a year
Dec 21, 2016
Great Customer Support
Great Customer Support
Pros
The staff's dedication to promptly following up and communicating detailed responses to our requests is highly appreciated.
Cons
The mobile app is not very convincing or user-friendly.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
John
Food & Beverages, 500+ employees
More than a year
Dec 19, 2016
EPay Utility
EPay Utility
Pros
The system's ease of use is commendable.
Cons
It would be helpful if pay vouchers had an auto-send feature to distribute documents to employees.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
K
Farming, 1-10 employees
Less than a year
Dec 15, 2016
Worth the Money
Worth the Money
Pros
Despite the cost, the benefits of using this product and its customer service team outweigh any drawbacks.
Cons
I have not encountered any cons from my perspective.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Lynster
N/A, N/A employees
Free Trial
Dec 13, 2016
Customer Support
Customer Support
Pros
Our experience with EPAY has been exceptional, particularly for a company of our size with over 100 employees. It has streamlined our time and labor management.
Cons
Implementing it is very challenging.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bianca
N/A, N/A employees
Free Trial
Dec 11, 2016
EPay does exactly what I am asking of it.
EPay does exactly what I am asking of it.
Pros
The system's ease of use translates to significant time savings.
Cons
Since the last update, there have been occasional freezing issues.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Jim
N/A, 51-100 employees
More than a year
Dec 09, 2016
Vastly Improved
Vastly Improved
Pros
The transition to Blueforce7 was a pleasant surprise for our company. The improved user interface and the preparedness of the staff during the migration were commendable. Our account manager was exceptional, making the transition smooth by addressing our queries promptly.
Cons
The waiting time for each entry to process and update is too long.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dwight
N/A, N/A employees
Free Trial
Apr 13, 2016
It has not been the most user-friendly
It has not been the most user-friendly
Pros
It has fulfilled our primary need of tracking time efficiently. Although the limitation of pulling only 90 days of history can sometimes be restrictive, we understand the rationale behind it.
Cons
Using and navigating through the system is very slow and cumbersome.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
8
Shannan
N/A, N/A employees
Free Trial
Apr 08, 2016
Best in their Class
Best in their Class
Pros
Before Blueforce, customizing our Time and Attendance system was a challenge. With employees across the nation working on various jobsites and tasks for different vendors daily, the flexibility to move them around different paygroups and jobsite groups has greatly simplified our payroll process.
Cons
The waiting time for each entry to process and update is too lengthy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Becky
N/A, N/A employees
Free Trial
Apr 06, 2016
Review
Review
Pros
Our Customer Service Representative is consistently available, friendly, and highly knowledgeable.
Cons
The system fails to read my fingerprint when my hands are cold.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marsha
N/A, N/A employees
Free Trial
Apr 05, 2016
Upgrade went well. Some hiccups, but always fixed quickly
Upgrade went well. Some hiccups, but always fixed quickly
Pros
The updated Epay has been a game-changer for us. It is a one-stop-shop with a user-friendly interface that streamlines navigation. The support team is top-notch, always quick to respond and resolve any issues.
Cons
It is frustrating when I input an employee's hours on the timesheet, like 8, but it assigns an actual time slot, such as 7:30-4:00.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Lela
N/A, N/A employees
Free Trial
Apr 04, 2016
Blueforce
Blueforce
Pros
Since September 2014, we have been using Blueforce and are generally pleased with it. It is user-friendly for administrators and most employees find it easy to navigate. Real-time recording and enhanced control over payroll have significantly reduced our errors by 50%.
Cons
One of the drawbacks we have noticed is that Blueforce is not very compatible with Internet Explorer, although it works fine with Chrome. Also, some of the reporting could be improved.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Katie
N/A, N/A employees
Free Trial
Apr 03, 2016
Not very user friendly.
Not very user friendly.
Pros
Despite recent updates, some long-time users are finding the system less user-friendly. Providing tutorials or webinars on viewing timesheets and making changes could greatly assist them.
Cons
Sometimes it experiences slowdowns.
Ease of use
5
Value for money
5
Customer Support
8
Functionality
8
Karin
N/A, N/A employees
Free Trial
Apr 02, 2016
Blueforce Review
Blueforce Review
Pros
While the system generally works well, I feel it could be slightly more intuitive.
Cons
There are occasional glitches here and there.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Camila
N/A, N/A employees
Free Trial
Apr 01, 2016
Fantastic!
Fantastic!
Pros
The latest update, B7, has enhanced the dashboard's user-friendliness and overall layout, providing a sleeker appearance.
Cons
Customer service is always incredibly helpful, and I prefer reaching out via online chat rather than phone calls.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Lee Ann
N/A, N/A employees
Free Trial
Apr 01, 2016
I enjoy using the software. It's user-friendly and has adequate reporting tools.
I enjoy using the software. It's user-friendly and has adequate reporting tools.
Pros
The system's reporting, import/export, and time card tools stand out as pros for me. They are easily accessible and straightforward, providing the necessary data efficiently.
Cons
the reporting, when printed in PDF, lacks layout design to resemble official reports, which is drawback.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Megan
N/A, N/A employees
Free Trial
Apr 01, 2016
Epay Time Clock Review
Epay Time Clock Review
Pros
Its user-friendliness is a significant advantage. It is intuitive enough to navigate without a manual, making it accessible for all users.
Cons
The system has more features than I currently need.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
4
Will
Retail, N/A employees
Less than a year
Mar 27, 2015
Satisfied with the product.
Satisfied with the product.
Pros
The ability to generate reports for total employee hours is invaluable for tracking productivity.
Cons
I am not a fan of the automatic lunch deduction.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Tina
Management Consulting, N/A employees
Less than a year
Mar 25, 2015
EPAY REVIEW
EPAY REVIEW
Pros
The convenience of reviewing timecards and making changes greatly simplifies the payroll process.
Cons
There should be adjustments made if the guys don't use the time or alter time.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Alysha
Transportation/Trucking/Railroad, N/A employees
Less Than 6 months
Mar 23, 2015
Blueforce Review
Blueforce Review
Pros
It is a significant improvement over our previous hand-punched and manually added timecards.
Cons
The website is not user-friendly, and if you do not know how to do something, it can be nearly impossible to figure out. Thankfully, we have an in-house rep to call for assistance.
Ease of use
3
Value for money
6
Customer Support
3
Functionality
8
Jay
Consumer Services, N/A employees
Less Than 6 months
Mar 21, 2015
Not user friendly - needs better layout
Not user friendly - needs better layout
Pros
The employee lists are clear and easy to read, albeit confined to one section.
Cons
There is too much detail for my needs, and the reports are difficult to navigate. The screen layout needs to be more user-friendly.
Ease of use
1
Value for money
2
Customer Support
2
Functionality
3
Cynthia
N/A, N/A employees
Less Than 6 months
Mar 18, 2015
I work with this on a daily to weekly basis with employee times.
I work with this on a daily to weekly basis with employee times.
Pros
I have found this product to be reliable. Features like advance entry for miscellaneous days and employee self-service for checking vacation/personal time are particularly beneficial.
Cons
It is annoying to have to click on a time to enter a note and then wait for it to process before moving on to the next day to enter a note for the same employee.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
8
Kris
Retail, N/A employees
Less than a year
Mar 17, 2015
Epay/Blueforce review
Epay/Blueforce review
Pros
This system offers a quick and accurate method for compensating employees for their hard work. My time spent on payroll tasks has significantly reduced since implementing this system.
Cons
I can not think of any negatives. My experience with the system has been trouble-free in the few months we have been using it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Larry
Consumer Services, N/A employees
Less Than 6 months
Mar 16, 2015
I find this very useful
I find this very useful
Pros
I have found the program to be extremely beneficial in my daily business operations.
Cons
I have not encountered any issues with their program during my daily use.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Vince
N/A, N/A employees
Free Trial
Mar 15, 2015
General Manager
General Manager
Pros
Monitoring employee breaks and daily payroll activities has become much more efficient.
Cons
Due to the environment in the garages, the fingerprint function is not always reliable, leading to employees needing to request their employee numbers constantly. We also face difficulties with the heat and have had to relocate the Walter unit several times.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
8
Robert
N/A, N/A employees
Less than a year
Mar 14, 2015
My 2 Cents
My 2 Cents
Pros
The system's simplicity and ease of use have been consistently impressive. I have not encountered any issues so far.
Cons
I genuinely can not think of anything I dislike. Seriously, nothing comes to mind.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
N/A, N/A employees
Less Than 6 months
Mar 13, 2015
McCarthy Tire Lancaster PA
McCarthy Tire Lancaster PA
Pros
It is incredibly effective and time-saving compared to our previous manual time card system.
Cons
I do not have any particular dislikes about the product or vendor.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karen
Retail, N/A employees
Less than a year
Mar 09, 2015
store manager for mccarthy tire managing payroll for 15 employees
store manager for mccarthy tire managing payroll for 15 employees
Pros
The fingerprint tracking feature eliminates potential errors in employee punching. It effectively tracks lunch breaks and different pay types, while also simplifying data manipulation.
Cons
There are several issues: it is slow to update after revising entered payroll data, I can not enter a reason in the box when adding a time card, employees' fingerprints are inconsistently read, necessitating multiple re-registrations, and the system needs more frequent updates. Also, I need to switch between time sheets and time cards faster.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Bob
Transportation/Trucking/Railroad, N/A employees
Less Than 6 months
Mar 02, 2015
It took a bit of getting used to but well worth the trouble.
It took a bit of getting used to but well worth the trouble.
Pros
Our previous manual process was cumbersome. I do not miss the days of deciphering handwritten timecards.
Cons
the fingerprint reader can be challenging, but it is not a major issue.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Dave
N/A, N/A employees
Less than a year
Mar 01, 2015
Great team work and collaboration from day one from EPAY.
Great team work and collaboration from day one from EPAY.
Pros
I like the system's ease of use and flexibility in handling various pay rules and scenarios.
Cons
There is nothing. The product and EPAY team deliver what they promise.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jason
Medical Practice, N/A employees
Free Trial
Feb 21, 2015
EPAY Systems are great
EPAY Systems are great
Pros
The online system's intuitive navigation makes it accessible to users of all levels. The professionalism and courtesy of the customer service representatives enhance the overall user experience.
Cons
I have no complaints or issues with either the product or the vendor.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lee Ann
Real Estate, N/A employees
Free Trial
Feb 19, 2015
EPAY user review
EPAY user review
Pros
Clocking in and out with EPAY is a breeze. I appreciate being able to monitor my employees' clock-in and clock-out times accurately. Loading vacation time directly into the system is a standout feature for me.
Cons
The system does not recognize fingerprints all the time. Our clocks are in the northeast, and it seems that when it is cold out, the recognition does not work properly.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Scott
Electrical/Electronic Manufacturing, N/A employees
Less than a year
Feb 15, 2015
Punching in and out daily
Punching in and out daily
Pros
EPAY simplifies the process of tracking my weekly time, making punching in effortless.
Cons
the fingerprint sensor fails to get a good reading, resulting in having to scan my finger multiple times.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Chris
Retail, N/A employees
Less than a year
Feb 11, 2015
First time online time clock
First time online time clock
Pros
The product's user-friendliness, simplicity, and responsiveness of the vendor to issues and corrections make it an excellent choice for our needs.
Cons
It feels like there are some simple fixes or updates that should have been done by now. I have raised some very simple issues, and they are still in the development stage.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
10
Steve
Transportation/Trucking/Railroad, N/A employees
Free Trial
Feb 02, 2015
Filters
Good product to use
Good product to use
Pros
I find this product to be significantly faster than others, which really adds to its overall value.
Cons
The UI is not meeting my expectations. I hope the company prioritizes improving it soon.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Rajesh
Computer Software, 500+ employees
Less than a year
Feb 06, 2022
Works great!
Works great!
Pros
EPAY simplifies the process of tracking employee time, ensuring we avoid overtime. It is not only user-friendly for me but also streamlines our workflow effectively.
Cons
It is quite straightforward, not overly flashy, which does not bother me, but I can see how some might prefer more pizzazz.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Tanner
Facilities Services, 101-500 employees
Less Than 6 months
Jan 04, 2021
Very easy to navigate
Very easy to navigate
Pros
I appreciate the ease of use. As an employee, I can swiftly make changes like adjusting tax withholdings or setting up direct deposit within minutes. Despite worrying about a recent change taking effect in time for the next pay period, the customer service promptly resolved the issue.
Cons
the only downside I have faced is occasional long loading times between pages and getting logged out due to timeouts. Otherwise, I've had a smooth experience with no noticeable cons so far.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Anonymous
N/A, 101-500 employees
Less Than 6 months
Sep 05, 2019
Takes getting used to
Takes getting used to
Pros
Keeping track of hours, swapping shifts, and monitoring performance across different areas through scorecards are features I love. Requesting time off is a breeze and the interface is straightforward once you are accustomed to it.
Cons
Honestly, there is nothing about this software that I dislike.
Ease of use
10
Value for money
8
Customer Support
10
Functionality
8
Jennifer
Retail, 500+ employees
More than a year
Apr 08, 2019
Cool Time Management Application
Cool Time Management Application
Pros
The platform offers customizable ways to organize employees based on performance and skills, or by department, which I find very innovative.
Cons
It is ideal for larger businesses but might be too much for smaller ones in terms of value. It really hinges on the number of employees a company has.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Deirdre
N/A, 1-10 employees
Jan 13, 2019
Good but lacks in some areas
Good but lacks in some areas
Pros
Clocking in and out is very easy, supported by great customer service and a simple interface.
Cons
I have experienced occasional crashes, and getting users to adopt it was a bit challenging.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
N/A, 51-100 employees
Less than a year
Dec 15, 2018
Great for high volume restaurants
Great for high volume restaurants
Pros
It is easy to use and train employees with a fairly simple back office, exceeding expectations.
Cons
Navigating through the back office can be tricky without thorough training. However, accessing credit card information is easy.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
7
Hannah
Food & Beverages, 51-100 employees
More than a year
Sep 27, 2018
A great system and platform, but it's more like a service with POS devices than a simple app
A great system and platform, but it's more like a service with POS devices than a simple app
Pros
it offers a comprehensive service and platform for managing sales in the field and payment relationships with dealers and third parties. The centralized management of all POS transactions with real-time reports is excellent.
Cons
Setting up the implementation is not straightforward, it will definitely need assistance for configuring the POS, inventory items, and payment rules. It requires some sales doors to make it cost-effective.
Ease of use
10
Value for money
5
Customer Support
7
Functionality
10
Jose
N/A, 1-10 employees
Less than a year
Sep 16, 2018
It's the best time and labor software out there!
It's the best time and labor software out there!
Pros
The 24/7 customer support is fantastic, providing assistance whenever needed, unlike other payroll management companies with limited support.
Cons
While it has all the essentials, I wish it had a more modern and engaging dashboard upon login.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
N/A, 11-50 employees
Less Than 6 months
Jan 02, 2018
The product is very user friendly. Excellent product especially when customed designed to company's specific needs/request. Excellent trainers/customer service.
The product is very user friendly. Excellent product especially when customed designed to company's specific needs/request. Excellent trainers/customer service.
Pros
EPAY's customization and training by instructors, like Aliza, are exceptional, ensuring that requested functionalities are implemented step by step.
Cons
Every once in a while, there might be a delay in response from the helpdesk/technical team, understandable considering their workload. However, it is not a frequent issue.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anita
Consumer Services, 500+ employees
More than a year
Dec 01, 2017
Recent blueforce upgrade
Recent blueforce upgrade
Pros
Despite recent upgrades causing continual problems, EPAY's support has been unsatisfactory. Issues like location setup and invalid pins persist and resolution timelines are often unclear.
Cons
Implementing it is not easy; it will require some assistance.
Ease of use
5
Value for money
5
Customer Support
4
Functionality
3
John
N/A, N/A employees
Free Trial
Feb 18, 2017
Excellent customer service and product
Excellent customer service and product
Pros
E-Pay boasts the best customer service; their team is incredibly dedicated and responsive, always prioritizing urgent issues.
Cons
I was not satisfied with their response. As an employer, I am concerned about paying for off-duty lunch breaks and the split punches when employees switch departments.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Michael
N/A, N/A employees
Free Trial
Feb 17, 2017
Alpine Amusement Co.
Alpine Amusement Co.
Pros
The mobile app comes in handy during glitches.
Cons
the thumbprint does not consistently work for certain employees, and having to manually sync it every night is inconvenient.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Michelle
Entertainment, 11-50 employees
More than a year
Feb 14, 2017
EPAY saves us time and money
EPAY saves us time and money
Pros
EPAY's transition has been remarkable for our company, eliminating manual payroll processes and the associated errors, ultimately saving us a considerable amount of time.
Cons
With the new time clocks and EPAY software, we hardly ever encounter mistakes, and weekly payroll processing is a breeze.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Steve
N/A, N/A employees
Free Trial
Jan 23, 2017
Review on epay
Review on epay
Pros
My only gripes involve payroll date customization and frequent system freezes, requiring restarts also the mobile app lacks convincing user-friendliness.
Cons
Similar to before, the thumbprint feature can be inconsistent at times.
Ease of use
7
Value for money
7
Customer Support
8
Functionality
10
Ch
N/A, N/A employees
Free Trial
Jan 21, 2017
Finance Manager
Finance Manager
Pros
Exporting data into Paychex is straightforward.
Cons
Reporting can be frustrating. I would prefer to see all employee records on one page, without merged cells or subtotals, for easy data analysis.
Ease of use
5
Value for money
5
Customer Support
6
Functionality
6
Jane
N/A, 51-100 employees
More than a year
Dec 25, 2016
Impressive Product!
Impressive Product!
Pros
Their setup and navigation are incredibly intuitive, making it easy to use from the start.
Cons
It lacks a few functions compared to our current version (we're on 6 currently).
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
CHRISTIAN
Information Services, 500+ employees
More than a year
Dec 21, 2016
Great Customer Support
Great Customer Support
Pros
The staff's dedication to promptly following up and communicating detailed responses to our requests is highly appreciated.
Cons
The mobile app is not very convincing or user-friendly.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
10
John
Food & Beverages, 500+ employees
More than a year
Dec 19, 2016
EPay Utility
EPay Utility
Pros
The system's ease of use is commendable.
Cons
It would be helpful if pay vouchers had an auto-send feature to distribute documents to employees.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
K
Farming, 1-10 employees
Less than a year
Dec 15, 2016
Worth the Money
Worth the Money
Pros
Despite the cost, the benefits of using this product and its customer service team outweigh any drawbacks.
Cons
I have not encountered any cons from my perspective.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Lynster
N/A, N/A employees
Free Trial
Dec 13, 2016
Customer Support
Customer Support
Pros
Our experience with EPAY has been exceptional, particularly for a company of our size with over 100 employees. It has streamlined our time and labor management.
Cons
Implementing it is very challenging.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bianca
N/A, N/A employees
Free Trial
Dec 11, 2016
EPay does exactly what I am asking of it.
EPay does exactly what I am asking of it.
Pros
The system's ease of use translates to significant time savings.
Cons
Since the last update, there have been occasional freezing issues.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Jim
N/A, 51-100 employees
More than a year
Dec 09, 2016
Vastly Improved
Vastly Improved
Pros
The transition to Blueforce7 was a pleasant surprise for our company. The improved user interface and the preparedness of the staff during the migration were commendable. Our account manager was exceptional, making the transition smooth by addressing our queries promptly.
Cons
The waiting time for each entry to process and update is too long.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dwight
N/A, N/A employees
Free Trial
Apr 13, 2016
It has not been the most user-friendly
It has not been the most user-friendly
Pros
It has fulfilled our primary need of tracking time efficiently. Although the limitation of pulling only 90 days of history can sometimes be restrictive, we understand the rationale behind it.
Cons
Using and navigating through the system is very slow and cumbersome.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
8
Shannan
N/A, N/A employees
Free Trial
Apr 08, 2016
Best in their Class
Best in their Class
Pros
Before Blueforce, customizing our Time and Attendance system was a challenge. With employees across the nation working on various jobsites and tasks for different vendors daily, the flexibility to move them around different paygroups and jobsite groups has greatly simplified our payroll process.
Cons
The waiting time for each entry to process and update is too lengthy.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Becky
N/A, N/A employees
Free Trial
Apr 06, 2016
Review
Review
Pros
Our Customer Service Representative is consistently available, friendly, and highly knowledgeable.
Cons
The system fails to read my fingerprint when my hands are cold.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marsha
N/A, N/A employees
Free Trial
Apr 05, 2016
Upgrade went well. Some hiccups, but always fixed quickly
Upgrade went well. Some hiccups, but always fixed quickly
Pros
The updated Epay has been a game-changer for us. It is a one-stop-shop with a user-friendly interface that streamlines navigation. The support team is top-notch, always quick to respond and resolve any issues.
Cons
It is frustrating when I input an employee's hours on the timesheet, like 8, but it assigns an actual time slot, such as 7:30-4:00.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Lela
N/A, N/A employees
Free Trial
Apr 04, 2016
Blueforce
Blueforce
Pros
Since September 2014, we have been using Blueforce and are generally pleased with it. It is user-friendly for administrators and most employees find it easy to navigate. Real-time recording and enhanced control over payroll have significantly reduced our errors by 50%.
Cons
One of the drawbacks we have noticed is that Blueforce is not very compatible with Internet Explorer, although it works fine with Chrome. Also, some of the reporting could be improved.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Katie
N/A, N/A employees
Free Trial
Apr 03, 2016
Not very user friendly.
Not very user friendly.
Pros
Despite recent updates, some long-time users are finding the system less user-friendly. Providing tutorials or webinars on viewing timesheets and making changes could greatly assist them.
Cons
Sometimes it experiences slowdowns.
Ease of use
5
Value for money
5
Customer Support
8
Functionality
8
Karin
N/A, N/A employees
Free Trial
Apr 02, 2016
Blueforce Review
Blueforce Review
Pros
While the system generally works well, I feel it could be slightly more intuitive.
Cons
There are occasional glitches here and there.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Camila
N/A, N/A employees
Free Trial
Apr 01, 2016
Fantastic!
Fantastic!
Pros
The latest update, B7, has enhanced the dashboard's user-friendliness and overall layout, providing a sleeker appearance.
Cons
Customer service is always incredibly helpful, and I prefer reaching out via online chat rather than phone calls.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Lee Ann
N/A, N/A employees
Free Trial
Apr 01, 2016
I enjoy using the software. It's user-friendly and has adequate reporting tools.
I enjoy using the software. It's user-friendly and has adequate reporting tools.
Pros
The system's reporting, import/export, and time card tools stand out as pros for me. They are easily accessible and straightforward, providing the necessary data efficiently.
Cons
the reporting, when printed in PDF, lacks layout design to resemble official reports, which is drawback.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Megan
N/A, N/A employees
Free Trial
Apr 01, 2016
Epay Time Clock Review
Epay Time Clock Review
Pros
Its user-friendliness is a significant advantage. It is intuitive enough to navigate without a manual, making it accessible for all users.
Cons
The system has more features than I currently need.
Ease of use
5
Value for money
5
Customer Support
5
Functionality
4
Will
Retail, N/A employees
Less than a year
Mar 27, 2015
Satisfied with the product.
Satisfied with the product.
Pros
The ability to generate reports for total employee hours is invaluable for tracking productivity.
Cons
I am not a fan of the automatic lunch deduction.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Tina
Management Consulting, N/A employees
Less than a year
Mar 25, 2015
EPAY REVIEW
EPAY REVIEW
Pros
The convenience of reviewing timecards and making changes greatly simplifies the payroll process.
Cons
There should be adjustments made if the guys don't use the time or alter time.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Alysha
Transportation/Trucking/Railroad, N/A employees
Less Than 6 months
Mar 23, 2015
Blueforce Review
Blueforce Review
Pros
It is a significant improvement over our previous hand-punched and manually added timecards.
Cons
The website is not user-friendly, and if you do not know how to do something, it can be nearly impossible to figure out. Thankfully, we have an in-house rep to call for assistance.
Ease of use
3
Value for money
6
Customer Support
3
Functionality
8
Jay
Consumer Services, N/A employees
Less Than 6 months
Mar 21, 2015
Not user friendly - needs better layout
Not user friendly - needs better layout
Pros
The employee lists are clear and easy to read, albeit confined to one section.
Cons
There is too much detail for my needs, and the reports are difficult to navigate. The screen layout needs to be more user-friendly.
Ease of use
1
Value for money
2
Customer Support
2
Functionality
3
Cynthia
N/A, N/A employees
Less Than 6 months
Mar 18, 2015
I work with this on a daily to weekly basis with employee times.
I work with this on a daily to weekly basis with employee times.
Pros
I have found this product to be reliable. Features like advance entry for miscellaneous days and employee self-service for checking vacation/personal time are particularly beneficial.
Cons
It is annoying to have to click on a time to enter a note and then wait for it to process before moving on to the next day to enter a note for the same employee.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
8
Kris
Retail, N/A employees
Less than a year
Mar 17, 2015
Epay/Blueforce review
Epay/Blueforce review
Pros
This system offers a quick and accurate method for compensating employees for their hard work. My time spent on payroll tasks has significantly reduced since implementing this system.
Cons
I can not think of any negatives. My experience with the system has been trouble-free in the few months we have been using it.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Larry
Consumer Services, N/A employees
Less Than 6 months
Mar 16, 2015
I find this very useful
I find this very useful
Pros
I have found the program to be extremely beneficial in my daily business operations.
Cons
I have not encountered any issues with their program during my daily use.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Vince
N/A, N/A employees
Free Trial
Mar 15, 2015
General Manager
General Manager
Pros
Monitoring employee breaks and daily payroll activities has become much more efficient.
Cons
Due to the environment in the garages, the fingerprint function is not always reliable, leading to employees needing to request their employee numbers constantly. We also face difficulties with the heat and have had to relocate the Walter unit several times.
Ease of use
5
Value for money
6
Customer Support
5
Functionality
8
Robert
N/A, N/A employees
Less than a year
Mar 14, 2015
My 2 Cents
My 2 Cents
Pros
The system's simplicity and ease of use have been consistently impressive. I have not encountered any issues so far.
Cons
I genuinely can not think of anything I dislike. Seriously, nothing comes to mind.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lisa
N/A, N/A employees
Less Than 6 months
Mar 13, 2015
McCarthy Tire Lancaster PA
McCarthy Tire Lancaster PA
Pros
It is incredibly effective and time-saving compared to our previous manual time card system.
Cons
I do not have any particular dislikes about the product or vendor.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Karen
Retail, N/A employees
Less than a year
Mar 09, 2015
store manager for mccarthy tire managing payroll for 15 employees
store manager for mccarthy tire managing payroll for 15 employees
Pros
The fingerprint tracking feature eliminates potential errors in employee punching. It effectively tracks lunch breaks and different pay types, while also simplifying data manipulation.
Cons
There are several issues: it is slow to update after revising entered payroll data, I can not enter a reason in the box when adding a time card, employees' fingerprints are inconsistently read, necessitating multiple re-registrations, and the system needs more frequent updates. Also, I need to switch between time sheets and time cards faster.
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Bob
Transportation/Trucking/Railroad, N/A employees
Less Than 6 months
Mar 02, 2015
It took a bit of getting used to but well worth the trouble.
It took a bit of getting used to but well worth the trouble.
Pros
Our previous manual process was cumbersome. I do not miss the days of deciphering handwritten timecards.
Cons
the fingerprint reader can be challenging, but it is not a major issue.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Dave
N/A, N/A employees
Less than a year
Mar 01, 2015
Great team work and collaboration from day one from EPAY.
Great team work and collaboration from day one from EPAY.
Pros
I like the system's ease of use and flexibility in handling various pay rules and scenarios.
Cons
There is nothing. The product and EPAY team deliver what they promise.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Jason
Medical Practice, N/A employees
Free Trial
Feb 21, 2015
EPAY Systems are great
EPAY Systems are great
Pros
The online system's intuitive navigation makes it accessible to users of all levels. The professionalism and courtesy of the customer service representatives enhance the overall user experience.
Cons
I have no complaints or issues with either the product or the vendor.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Lee Ann
Real Estate, N/A employees
Free Trial
Feb 19, 2015
EPAY user review
EPAY user review
Pros
Clocking in and out with EPAY is a breeze. I appreciate being able to monitor my employees' clock-in and clock-out times accurately. Loading vacation time directly into the system is a standout feature for me.
Cons
The system does not recognize fingerprints all the time. Our clocks are in the northeast, and it seems that when it is cold out, the recognition does not work properly.
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Scott
Electrical/Electronic Manufacturing, N/A employees
Less than a year
Feb 15, 2015
Punching in and out daily
Punching in and out daily
Pros
EPAY simplifies the process of tracking my weekly time, making punching in effortless.
Cons
the fingerprint sensor fails to get a good reading, resulting in having to scan my finger multiple times.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Chris
Retail, N/A employees
Less than a year
Feb 11, 2015
First time online time clock
First time online time clock
Pros
The product's user-friendliness, simplicity, and responsiveness of the vendor to issues and corrections make it an excellent choice for our needs.
Cons
It feels like there are some simple fixes or updates that should have been done by now. I have raised some very simple issues, and they are still in the development stage.
Ease of use
7
Value for money
8
Customer Support
7
Functionality
10
Steve
Transportation/Trucking/Railroad, N/A employees
Free Trial
Feb 02, 2015