Total 4 reviews

4.8

All reviews are from verified customers

Rating Distribution

5

Stars

75%

4

Stars

25%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

M

Mark

Architecture & Planning, 1-10 employees

Less than 6 months

5.0
February 2023

My experience with FactorAE

Pros

Factor A/E has really met our expectations in areas like time tracking, project management, invoicing and reporting. The software itself is impressive and the support team has been responsive and professional.

Cons

Overall, my experience with Factor A/E has been really satisfactory so far.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Michael

Architecture & Planning, 1-10 employees

Less than a year

5.0
October 2022

Best software for my needs

Pros

I found the system really user-friendly and easy to set up, with quick onboarding right after the demo. It also does a great job tracking consultant fees and project invoices, making everything much easier to manage.

Cons

I'd love to be able to track proposals versus active projects and I'm looking forward to when that feature becomes available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kathryn

Architecture & Planning, 11-50 employees

More than a year

5.0
October 2022

Why factor makes me happy

Pros

It gives me a centralized platform to track employee and project time, manage project budgets and generate accurate invoices without any complexity. It's especially great for smaller offices with creative teams like mine.

Cons

Creating reports tailored to specific needs has sometimes been a bit challenging in Factor. But the support staff has been really helpful in addressing these issues. Like with any software, there are some limitations but I've been able to find workaround solutions most of the time.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Amy

Architecture & Planning, 1-10 employees

Less than 6 months

4.0
September 2022

Simple design, powerful results

Pros

It really stands out for being so easy to use compared to other software in the A/E industry, which can often feel cumbersome. The support has been excellent and I love how invoices and reports can be customized to fit our firm's needs..it's a huge improvement over our previous software.

Cons

One feature I miss is the automatic transfer of employee reimbursable expenses to the paid bills, like we had in the previous software. Right now, I have to run an expense report in Factor, then manually enter the expenses in QuickBooks. It's a change in process that will take some getting used to but it could ultimately end up being a preferred way of doing things.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8