Total 1043 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

M
Mayank

Consumer Goods, 1-10 employees

5.0

Fresh books review

Pros

The reporting features and scheduling in FreshBooks are seamlessly integrated into its user-friendly interface.

Cons

Configuration for NGOs is not ideally suited. Setting it up for such organizations can be difficult.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 11-50 employees

More than a year

4.0

A powerful tool to manage accounting

Pros

FreshBooks has empowered me to take control of my business finances like never before. Its easy-to-use app offers a wide range of features that significantly impact my day-to-day operations. From tracking expenses and managing invoices to monitoring project time spent FreshBooks streamlines these tasks into one convenient platform. I've been a satisfied customer for over a year and have experienced the positive difference it makes in my business.

Cons

The software might have a learning curve initially.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

N
Nishtha

Marketing and Advertising, 1-10 employees

More than a year

5.0

amazing software for invoicing and accounting for agencies

Pros

As an agency owner I sought software that would simplify invoicing and accounting processes. After trying various products FreshBooks emerged as the most comprehensive solution. Its beautifully designed interface and intuitive usability cater perfectly to my agency's needs. It has alleviated the administrative burdens significantly allowing me to focus on core tasks. I was so impressed that I recommended it to a colleague who owns a freelance business and she too made the switch.

Cons

It would be beneficial to have an autosave option. Sometimes when I refresh the page without saving the data everything is lost. It should save automatically every time I enter an expense.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

P
Porcha

Hospital & Health Care, 500+ employees

5.0

Ease of Access

Pros

I like how FreshBooks effortlessly integrates all project costs by simply entering basic information. The customizable expense tracking feature saves a tremendous amount of time. Moreover their responsive customer service team promptly addresses any inquiries or concerns.

Cons

It's not as effective with larger companies as the system gets overloaded with excessive information and slows down. The removal of the ticket modules was a downside as they were used to handle and process tickets as invoices.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

K
Kiri

Education Management, 51-100 employees

Less than 6 months

4.0

Great software!

Pros

FreshBooks offers a seamless and easy-to-navigate experience.

Cons

At this point I haven't found anything I don't like.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

M
Mahmoud

Accounting, 11-50 employees

More than a year

4.0

FreshBooks review

Pros

FreshBooks impresses with its user-friendly interface and remarkable speed making it a time-saving tool.

Cons

I use this software and haven't encountered any issues. It's simply perfect.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

6

V
Vishnu

Information Services, 101-500 employees

Less than 6 months

5.0

Most important

Pros

The software's ease of use and smooth UI enhance the overall user experience.

Cons

Sometimes bugs take longer to resolve than usual.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M
Mahar

Mechanical or Industrial Engineering, 500+ employees

More than a year

5.0

FreshBooks

Pros

The billing and accounting process of FreshBooks is simply amazing.

Cons

It's the best and easy to use. I use it daily for office work.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 11-50 employees

More than a year

4.0

FreshBooks is one of the most accurate software

Pros

The invoice billing section of FreshBooks has simplified my administrative work as a head teacher. I can quickly create invoices or bills for my students streamlining the process.

Cons

I believe the account management section could be improved.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

SI
Syed Ihsan

Civil Engineering, 500+ employees

Less than a year

5.0

review of FreshBooks

Pros

FreshBooks features an easily understandable dashboard and navigation ensuring a hassle-free experience.

Cons

Despite FreshBooks costing slightly less per month than some competitors it falls short in terms of features offered by these competitors.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

T
Tiffany

Marketing and Advertising, 1-10 employees

Less than a year

5.0

Great for invoices and payments

Pros

The simplicity of FreshBooks is commendable. I particularly enjoy the referral program and the smooth payment receiving process.

Cons

So far I haven't experienced any issues. I enjoy using FreshBooks for my company's needs.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

S
Stella

Financial Services, 500+ employees

More than a year

5.0

Formidableexquisite and professional tool for online accounting and invoicing.

Pros

FreshBooks allows for effortless tracking and management of time and expenses. Creating and sending invoices is a breeze and the tool proves reliable for financial reporting thanks to its customizable report feature. I appreciate the convenience of online payment processing with FreshBooks.

Cons

When it comes to accounting and invoicing FreshBooks covers everything and performs exceptionally well leaving me with nothing to dislike.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

H
Harshit

Education Management, 500+ employees

4.0

Review

Pros

FreshBooks boasts a visually appealing and user-friendly UI offering several template options for a professional touch.

Cons

The pricing could have been better and more affordable.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

C
Chenelle

Education Management, 500+ employees

More than a year

5.0

Love FreshBooks

Pros

The ability to create invoices and the ledger functionality are standout features that have proven extremely helpful.

Cons

The thing I like least is that I can't rearrange elements on invoices. It would be beneficial to have that ability in the future.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

A
Arsene

Accounting, 1-10 employees

More than a year

4.0

Web's most phenomenal accounting software.

Pros

Reporting and data entry in FreshBooks are genuinely great and straightforward. It easily adapts to my business needs providing the desired information and facilitating collaboration with my accounting team.

Cons

Personally I'm not a big fan of how FreshBooks lacks major features like email automation. I would appreciate the developers' ability to add customization options to make it more personalized.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

S
Sukesh

Banking, 101-500 employees

More than a year

4.0

Hasslefree Accounting Software

Pros

Real-time invoice tracking user-friendly navigation and easy installation make FreshBooks a top choice.

Cons

With large volumes of data it can be slow to load. There is no option to customize interest or late fees on a client or invoice basis. Editing different rates for services on continuous invoices can be confusing.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

A
Albert

Arts and Crafts, 1-10 employees

More than a year

5.0

The Accounting Software You Need for your Business

Pros

As our business grew we needed software that could handle accounting tasks while effectively managing receivables and payables. FreshBooks turned out to be the perfect solution providing a user-friendly experience from the start and significantly improving our accounting processes.

Cons

The only minor issues faced were two instances where the software crashed temporarily rendering it unusable. However no information was lost.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

J
Jonathan

Accounting, 11-50 employees

Less than a year

4.0

Fresh books - The Accounting software to be with

Pros

FreshBooks stands out for its ease of sign-up account creation and seamless onboarding process.

Cons

The online version occasionally had login errors but it wasn't very frequent.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

R
Ryan

Real Estate, 1-10 employees

More than a year

5.0

FreshBooks is an easy-to-use cloud-based accounting tool designed for small businesses.

Pros

The clean and intuitive user interface of FreshBooks makes navigation effortless. The dashboard provides a comprehensive overview of business finances with helpful charts summarizing key data. Customizable invoicing options payment setup and expense tracking further enhance its appeal. The time tracking feature is particularly useful for accurately billing clients based on hours worked.

Cons

One limitation of FreshBooks is its restricted compatibility with payment methods. It currently only supports credit cards and PayPal which means users are unable to accept payments directly from their bank accounts. Additionally there have been reports of slower customer support response times and the paid version of FreshBooks can be costly due to the inclusion of numerous features.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

L
LaShundra

Civic & Social Organization, 11-50 employees

More than a year

5.0

Fresh books

Pros

I appreciate the easy access FreshBooks provides for scheduling clients.

Cons

I have no complaints about this product so far.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10