Total 1043 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

S
Saba

Apparel & Fashion, 11-50 employees

Less than a year

5.0

Fresh books highly recommended

Pros

FreshBooks presents a user-friendly program that proves highly effective for small business owners enabling them to create invoices and work from anywhere. It comes highly recommended for all accounting and bookkeeping needs.

Cons

This software doesn't work well for larger or more complex businesses especially in terms of inventory tracking.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

G
Geethika

Information Technology and Services, 500+ employees

Less than 6 months

4.0

Useful software for online purchase

Pros

FreshBooks provides convenient online reading capabilities.

Cons

An updated version with better improvements would be great.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

C
Colleen

Automotive, 1-10 employees

3.0

Not right for all business types

Pros

Honestly I haven't found a better alternative yet.

Cons

Not being able to track my incoming money was a significant issue for me.

Rating Distribution

Ease of use

3

Value for money

5

Customer Support

9

Functionality

3

JO
Julie oluchi

Education Management, 1-10 employees

More than a year

5.0

Freshbooks

Pros

FreshBooks excels in the swift sending tracking and collection of payments making it ideal for small business owners and side hustlers. It simplifies accounting processes significantly.

Cons

I've had some negative experiences with customer service and despite emailing them my complaints I didn't receive any resolution. They should focus on improving their customer support.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

AM
Angelica Marie

Consumer Goods, 11-50 employees

More than a year

5.0

Excellent Overall

Pros

FreshBooks receives excellent ratings for its customer support and invoicing services. It offers a simple and user-friendly experience particularly suitable for small business owners.

Cons

I'm looking forward to adjusting the limits on the number of users and clients.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

V
Victoria

Consumer Services, 1-10 employees

Less than 6 months

3.0

Great program for buisness owners

Pros

The versatility and ease of use of FreshBooks' various tools make it an invaluable asset reducing stress and simplifying processes. It consolidates multiple business necessities into one app and facilitates distribution to staff and clients. Moreover it neatly organizes and provides access to essential business data reports and documents including invoices.

Cons

It's still a bit expensive for me as software.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

9

Functionality

6

L
Lukas

Retail, 1-10 employees

Less than a year

4.0

Good to start with!

Pros

FreshBooks stands out as an exceptional accounting software for small businesses. Being a freelancer myself I found it easy to navigate and it effectively helped me manage invoices and expenses. The user-friendly interface offers all the necessary features for small business owners.

Cons

As my business grew and I acquired more clients I realized that FreshBooks wasn't as versatile and robust as I needed it to be. I had to switch to a different software that could handle my expanding business. Nevertheless I would still recommend FreshBooks to freelancers and small business owners starting out. It's a great tool for managing finances and staying organized.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

CA
Christ Ann

Information Technology and Services, 11-50 employees

More than a year

5.0

very helpful

Pros

FreshBooks made a significant impact on my time management allowing for efficient logging of hours and invoicing.

Cons

So far since we've been using it for a while now I haven't encountered any issues. I genuinely like how it functions.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M
Manu

Health, Wellness and Fitness, 1-10 employees

5.0

Good for accounting

Pros

FreshBooks encompasses multiple accounting features that contribute to easier management.

Cons

The features are good although some can be difficult to understand.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

S
Sanoussy

Telecommunications, 1-10 employees

More than a year

5.0

Freshbook review

Pros

This user-friendly software impresses with its prompt alerts making it truly remarkable.

Cons

We require important accountant features from the classic version of FreshBooks.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

AA
Ashif Ahmed

Publishing, 1-10 employees

More than a year

5.0

It's very useful invoicing and accounting software for small business

Pros

FreshBooks is incredibly easy to use and user-friendly. It caters to all the needs of my business providing a superb experience. It perfectly suits my small business requirements.

Cons

I've experienced delays in payment and sometimes the service section doesn't load at all. Overall it's great but there are some minor issues.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A
alton

Arts and Crafts, 1-10 employees

More than a year

5.0

Freshbooks for invoicing

Pros

The invoicing feature in FreshBooks is the standout aspect. It allows for easy customization and sending of invoices to customers. Flexible due dates and partial payment acceptance further enhance its functionality.

Cons

Invoice payments are not received immediately and my small business relies on those payments to stay afloat.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

A
Anne

Leisure Travel & Tourism, 51-100 employees

More than a year

4.0

FreshBooks handles invoicing perfectly

Pros

The user interface of FreshBooks is exceptionally user-friendly making tasks like invoice creation and sending a breeze.

Cons

Since the tickets module was removed from the software we are currently searching for an alternative software to replace it.

Rating Distribution

Ease of use

10

Value for money

6

Customer Support

9

Functionality

6

H
Haley

Health, Wellness and Fitness, 1-10 employees

5.0

Great for many things

Pros

FreshBooks is relatively easy to use enabling straightforward data input and account management.

Cons

It would be great to have a wider range of template options.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

G
Glendon

Design, 1-10 employees

More than a year

4.0

If you run a small business then this is the one tool that will save you a TON of time

Pros

Setting up FreshBooks is a breeze and its user-friendly nature extends to their customer support. If any questions or issues arise there's always a helpful human available for assistance.

Cons

I would prefer a less complicated method for accepting alternate payment options. Some clients prefer payment methods that are not supported although major ones are supported. There are just not many options for lesser-known methods.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

6

A
Anonymous

Not Specified, 51-100 employees

More than a year

5.0

The best of Fresh Books in finances

Pros

FreshBooks is suitable for users with or without accounting knowledge as it offers ease of use for everyone.

Cons

The administrator can make alterations to already created accounts which is helpful.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

IJ
Irish Joy

Education Management, 11-50 employees

Less than 6 months

5.0

Freshbook review

Pros

FreshBooks offers an easy setup and management process allowing for the use of multiple credit cards.

Cons

FreshBooks is suitable for small businesses but not for larger ones.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

V
Vasyl

Marketing and Advertising, 11-50 employees

Less than a year

5.0

Freshbook has everything I need for my business accounting and invoicing needs.

Pros

After using FreshBooks for several months I've come to appreciate its user-friendly and intuitive nature even for non-accountants like myself. It has become an essential tool for managing my business accounting and invoicing allowing me to stay organized and accountable to my clients. One standout aspect is the ability to quickly generate high-quality PDF invoices and statements adding a professional touch to my interactions with clients. Additionally I've never encountered any glitches or issues making FreshBooks a reliable choice.

Cons

There should be more options for designing and customizing the invoices sent to our clients and customers.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

K
Kimberly

Consumer Services, 1-10 employees

More than a year

5.0

Takes care of my business!

Pros

The interface of FreshBooks stands out for its ease of use. Despite the abundance of options available I found it surprisingly easy to navigate and quickly grasped how to make the most of its features.

Cons

This software has been meeting my business needs for years. If I had to change one thing I would lower the price.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

B
Bern

Consumer Services, 1-10 employees

Less than 6 months

5.0

Honest Review Freshbooks

Pros

FreshBooks has elevated the professionalism of my small business by providing a centralized platform for invoicing and payments. With all my client invoices and payment history readily accessible I can efficiently manage financial transactions. Moreover the affordable monthly pricing adds to its appeal. It has undoubtedly raised the quality of my business operations offering convenient invoice estimates and easy payment options for my clients. I also appreciate the ability to track expenses within the program consolidating all aspects of my business finances in one place.

Cons

I haven't found any reason to dislike anything about FreshBooks.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10