Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

J

Javier

Food Production, 1-10 employees

3.0
April 2023

The pros n cons of freshbooks

Pros

FreshBooks facilitates organization and keeps users on top of their tasks.

Cons

Offline production didn't prove to be very helpful.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

A

Anonymous

Not Specified, 1-10 employees

Less than a year

5.0
April 2023

ideal online accounting tool for small businesses as it does not require additional installation on

Pros

FreshBooks utilized for freelance work impressed with its flexibility robust data transmission security and a userfriendly interface.

Cons

Mileage tracking in FreshBooks is ineffective I tried it for months and it didn't record any rides.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

B

Brian

Computer Software, 51-100 employees

More than a year

4.0
April 2023

Best cloud based accounting software for small businesses

Pros

The first admirable aspect of FreshBooks is its intuitive and userfriendly interface coupled with the ability to create aesthetically pleasing invoices and seamless integration with other software.

Cons

It's not the most suitable choice for larger projects or big organizations.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

C

Cyriaque

Internet, 11-50 employees

More than a year

5.0
April 2023

Easy to use

Pros

FreshBooks with its userfriendly design effectively reduces time spent on accounting tasks at a reasonable price.

Cons

The software has an acceptable cost and a userfriendly interface but the high amount of data entry needs a review.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

T

Thartei

Accounting, 51 - 200 employees

5.0
March 2023

FreshBooks: Efficient and User-Friendly Accounting Solution

Pros

FreshBooks offers powerful invoicing features that allow businesses to create and send professional-looking invoices quickly and effortlessly. It also includes time tracking capabilities, enabling users to accurately track billable hours and generate invoices accordingly.

Cons

FreshBooks falls short in terms of inventory management features. Businesses with large inventories or those selling physical products may find the limited inventory management options provided by FreshBooks insufficient for their needs.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

SP

Shaswati Panda

Education Management, 500+ employees

Less than a year

5.0
March 2023

accounting help anytime

Pros

As a small business entrepreneur, this app has genuinely made a big difference for my accounting work. With limited time, I can handle far more tasks than before and I'm really grateful for how it supports my day-to-day accounting needs.

Cons

Its app has been wonderful overall and I haven't noticed any downsides.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

MF

Mostafa Farahat

Insurance, 1-10 employees

Less than a year

5.0
March 2023

good customer support

Pros

Been a huge help for us honestly. love the interface and their customer support is awesome

Cons

Didnt come across any downside

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

EMB

Elloisa mary Bautista

Food Production, 51-100 employees

Free Trial

5.0
March 2023

Excellent time tracking for invoices

Pros

Time tracking is honestly my favorite part of it, without it, the transactions would feel pointless and much harder to manage.

Cons

Everything else has worked well for me so I don't really see anything that needs improvement. It seems to cover what I need for my business transactions.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

NUSS

Najam us saher Shah

Outsourcing/Offshoring, 500+ employees

More than a year

4.0
March 2023

accounting made easy

Pros

In my experience, it works really well for accounting and invoicing. Most of the features feel genuinely useful and meet expectations. It saves a lot of time and the results are accurate. The user experience is exceptionally good so even beginners can manage it without too much trouble. Overall, it's a solid accounting software choice.

Cons

Updating an invoice can be a bit tricky at times. It would be better if there were a P&L option included and it was simple to use. Also, editing bulk entries can occasionally feel challenging.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

A

Anonymous

Retail, 1-10 employees

Free Trial

5.0
March 2023

Complete control of finances

Pros

This is a pretty complete tool and simple to use. It helps us keep track of all our finances, both personal and for the business, without much hassle.

Cons

Honestly there isn't anything I really disliked. Maybe at one point the price felt a bit high but considering all the features it offers, it seems fair.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Information Technology and Services, 11-50 employees

Less than a year

5.0
March 2023

clean UI

Pros

What I appreciate most is the user interface, the ability to track things clearly and the mobile app experience.

Cons

Con I've noticed so far is the limited number of integrations available.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

A

Anonymous

Information Technology and Services, 500+ employees

Less than a year

4.0
March 2023

Fast setup

Pros

Deployment and day-to-day use are simple and it also includes a lot of features that make expense management much more complete.

Cons

Getting everyone to adopt it and actually start using it takes some time.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

A

Anonymous

Information Technology and Services, 101-500 employees

More than a year

4.0
March 2023

user-friendly interface

Pros

Platform feels pretty user friendly and the customer support team has been solid whenever I needed help. There's also a mobile app which makes it convenient to manage things on the go.

Cons

The pricing seems to be rising quickly and there aren't that many customization options available.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

7

BS

baby sungkar

Arts and Crafts, 1-10 employees

More than a year

5.0
March 2023

Easy to use

Pros

This feels like a really solid solution for creating accurate, well-formatted invoices and it also lets me keep track of clients even while they're still in transit. Overall, it helps keep everything organized from start to finish.

Cons

Its actually good, no cons to report

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8

BA

Bryan Asante

Marketing and Advertising, 1-10 employees

Less than a year

4.0
March 2023

Amazing accounting tool

Pros

Comes with a solid set of tools that make invoicing and everyday financial management feel much more manageable, things like customizable invoices, recurring payments, automated reminders for late payments, plus built-in time tracking and expense tracking. As a digital marketing business owner, I was genuinely surprised at how smoothly it fit into what we were already doing. The interface is simple and the workflow-friendly features helped cut down the time and effort needed day to day. Overall, it feels like a strong, all-in-one option for small businesses that want to simplify their finance process.

Cons

Great fit for smaller teams but it doesn't fully cover the needs of larger companies with more complicated accounting requirements. Features like inventory management or fixed-asset tracking aren't included. Reporting is helpful but the depth can feel limited if you want more detailed breakdowns, sales trend analysis, expense insights and cash-flow visibility could be more efficient. Pricing can also be a bit steep depending on what you actually use especially if you only need basic invoicing and some capabilities are locked behind higher-tier plans. Even though the UI is generally user friendly, a few areas can be tricky... like building custom reports or connecting third-party apps may take more effort for less tech-savvy people. Lastly, while there is a mobile app, it doesn't match the desktop experience, time and expense tracking on the go can feel dated and the app could use more advanced project management tools.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

AH

Amy Huddleston

Consumer Services, 1-10 employees

More than a year

3.0
March 2023

Not that great

Pros

The pricing felt reasonable and getting started was pretty simple. Once the setup was done, it was at least clear where to begin.

Cons

What I liked least was how much double and triple entry the workflow requires. I also had to keep checking and rechecking the ledgering because the totals didn't add up correctly and the tax calculations still weren't even close to staying accurate.

Rating Distribution

Ease of use

5

Value for money

7

Customer Support

7

Functionality

6

RS

Riya Singh

Accounting, 51-100 employees

More than a year

4.0
March 2023

Convenient to use

Pros

Running a small business, I really appreciated how it organized my accounting work. The interface feels user friendly and the layout is pretty adaptive so creating invoices, tracking expenses and pulling financial reports doesn't take much effort. I also liked that I can personalize invoices with my logo and brand colors which helps everything look more professional and on-brand.

Cons

Limited flexibility in the reporting tools didnt work for me. Even though there are several pre-made reports available, getting the custom reports I wanted was tougher than expected. Also, the pricing can feel a bit steep for small businesses that are just getting started.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

7

TA

Tarek Ali

Outsourcing/Offshoring, 500+ employees

Less than a year

5.0
March 2023

A dependable software

Pros

It's a solid help for my organization and keeps me on track with the right responses for any questions or issues.

Cons

No problems so far, nothing seems wrong or inaccurate and it covers everything I need.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

MS

Mayur Sisodiya

Information Technology and Services, 11-50 employees

Less than 6 months

5.0
March 2023

5 stars from me!

Pros

Wonderful software for invoice management and billing. It also lets you review your accounts and track the business expenses you've made.

Cons

So far, I haven't noticed any disadvantages with this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

JK

Jamal Khan

Accounting, 51-100 employees

Less than a year

5.0
March 2023

saves my time

Pros

This app feels really solid, it delivers a delightful user experience, strong team collaboration and useful time tracking tools. The service quality is also good and there are plenty of helpful features beyond that.

Cons

The only things I like less are a few dashboard deficits and limited options for invoice customization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8