Total 2074 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

67%

4

Stars

27%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

B

Bryan

Marketing and Advertising, 1-10 employees

Less than a year

4.0
March 2023

Effortless Invoicing with FreshBooks A GameChanger for Small Businesses

Pros

FreshBooks streamlines invoicing and financial management with features like customizable invoices recurring payments automated reminders timetracking and expense tracking. The seamless integration with existing workflows is a timesaver for small businesses.

Cons

FreshBooks is great for small businesses but may not suit larger enterprises with complex financial needs. Some advanced features are missing and detailed reports could be more extensive. Pricing plans may be relatively expensive for basic invoicing functionality. The userfriendly interface may be challenging for nontechsavvy users and the mobile app lacks certain features.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

A

Amy

Consumer Services, 1-10 employees

More than a year

3.0
March 2023

FRESH ISNT ALWAYS QUICK or efficient

Pros

The pricing and ease of initial setup were particularly liked.

Cons

The amount of double to triple entry of data and inaccurate totaling along with inaccurate taxes was least favored.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

7

Functionality

7

R

Riya

Accounting, 51-100 employees

More than a year

4.0
March 2023

Simplifying Accounting for Small Businesses

Pros

FreshBooks made accounting processes easy for a small business owner offering a userfriendly interface intuitive design and customization options.

Cons

Lack of flexibility with reporting features and relatively high cost for small businesses were dislikes about FreshBooks.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

T

Tarek

Outsourcing/Offshoring, 500+ employees

Less than a year

5.0
March 2023

Ensure time and billing management in one place

Pros

It is beneficial for organizations and ensures timely payroll processing.

Cons

Nothing works wrong or inaccurate it gives me all I need.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

M

Mayur

Information Technology and Services, 11-50 employees

Less than 6 months

5.0
March 2023

Best for small business to invoice management.

Pros

Wonderful software for invoice management and billing allowing users to check accounts and track business expenses.

Cons

Till now I did not find any disadvantage in this software.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

J

Jamal

Accounting, 51-100 employees

Less than a year

5.0
March 2023

Best App Ever

Pros

This app provides a delightful user experience team collaboration time tracking tools and excellent service.

Cons

The least I like about this software is some dashboard deficits and limited invoice customization.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

M

Mohammad

Computer Software, 500+ employees

More than a year

5.0
March 2023

FreshBooks is your hero when we talk accounting.

Pros

FreshBooks serves as a onestop solution for accounting needs organizing tasks and reminders efficiently.

Cons

It should spread to cover more in the Middle East market.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

S

Susan

E-Learning, 51-100 employees

Less than a year

5.0
March 2023

Tracking expenses and billing made SUPER easy

Pros

Its nice interface ease of use and billing features make it an essential tool for businesses.

Cons

At first it could be overwhelming but after an hour or so I got used to it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

AR

Abdul Rauf

Education Management, 1-10 employees

More than a year

4.0
March 2023

Accountant

Pros

Incredible timekeeping and task management tools are highlighted.

Cons

The bookkeeper can't get to the full review trail regardless of the design.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

R

Roel

Information Technology and Services, 1-10 employees

4.0
March 2023

Freshbooks simplifies my finances

Pros

Freshbooks is loved for managing invoices and expenses offering userfriendliness and great customer service.

Cons

The only con I've experienced with FreshBooks is that it may not be as easy to get into as other accounting software options.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

A

Ashutosh

Computer Software, 51-100 employees

More than a year

3.0
March 2023

One time ok

Pros

While not knowing much it was deemed good software for the limited experience.

Cons

Didn't find any cons but yes I would say the features are not too attractive.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

6

Functionality

7

M

Mostafa

Insurance, 1 employees

5.0
February 2023

FreshBooks: An Excellent Accounting App

Pros

FreshBooks is an invaluable asset for any organization in need of reliable and user-friendly accounting software. It has significantly contributed to the calculations of institutions and companies, providing a seamless accounting experience.

Cons

The application is easy to use and creates a secure environment for users.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

10

MP

Manoj Podder

Consumer Services, 500+ employees

Less than a year

5.0
February 2023

Strong support

Pros

Working alongside different applications, this is a standout tool! Being able to create invoices, send them out right away and then monitor how they're doing afterward really fits our workflow. It's become a must have for teams that want solid bookkeeping software and our group genuinely liked the range of options and the support that comes with it.

Cons

Tiered pricing (from Light to Head) is a little confusing at first. Also, WePay recommends setting up a Chase banking balance for faster processing but it doesn't appear to integrate with that setup.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

9

DP

David Pilger

Information Technology and Services, 1-10 employees

Less than a year

4.0
February 2023

mobile invoicing made easy

Pros

Mobile app's invoicing works really well and the reporting feature is solid too, it lets multiple people access the same data without any hassle.

Cons

It'd be nice to have more invoice graphic design options for the invoices that get sent out so the layouts match our branding better.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

JK

Jagriti Kataria

Animation, 500+ employees

Less than a year

5.0
February 2023

Awesome tool

Pros

Impact function suggestion is something I'd genuinely recommend to everyone, go for this and give it a try.

Cons

No downsides to mention. Everything feels fine, just set aside some time and test it out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

HK

Harpreet Kaur

Law Practice, 1-10 employees

Less than 6 months

4.0
February 2023

Made everything simple

Pros

Keeping projects organized and finishing them on schedule actually makes the accounting part a lot easier. The workflow feels simple and it cuts down the hassle of tracking everything while you're trying to meet deadlines.

Cons

The accounting standards need to be kept up to date. Also, the customized product pricing should be more reasonable.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

TB

Thomas Bika

Writing and Editing, 1-10 employees

Less than a year

5.0
February 2023

user-friendly invoicing

Pros

I really liked the user friendly interface and how simple the application is to use. Also, the invoicing and payment processing features work well and the reporting tools are genuinely useful. Customer support has been top notch throughout my usage which made everything feel a lot more reliable.

Cons

One thing that didn't sit well with me is the limit on how many people can access the application. That could be a problem for growing businesses or teams where several people need to work inside the software at the same time.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

MA

Mayrell Abadicio

Education Management, 500+ employees

More than a year

4.0
February 2023

Easy to use

Pros

Using it for my small business has been pretty simple. The interface feels user friendly and handling tracking tasks takes far less effort than expected. I'm also pleased with the invoicing features, plus the mobile app is excellent and makes day-to-day work much more convenient.

Cons

Top-tier plan is restricted to a limited number of people who can use it at once which could be limiting if you're growing or need more seats.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

RF

Rana Faisal

Computer Software, 500+ employees

More than a year

4.0
February 2023

has good results

Pros

Tracking what I'm doing feels clear and reliable especially when I'm working on invoices and payment-related tasks.

Cons

I'm still trying to make sure the invoice and payment details are set up exactly the way I want since that part could be more aligned with how I handle them.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

7

ASB

Aldrin Sean Braza

Fund-Raising, 51-100 employees

More than a year

5.0
February 2023

UI is clean

Pros

The way it is carried out online feels spot-on. There's no extra programming or setup needed on my computer which makes everything simple to manage from the web.

Cons

Haven't really explored any other software options so I'm focusing my feedback only on the tool. It would be even better if there were an automatic connection point that could naturally generate end-of-year tax documents for my project workers.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10