Total 1043 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

R
Reuben

Education Management, 1-10 employees

More than a year

5.0

Freshbooks review

Pros

Noteworthy for its ability to accept online payments.

Cons

It cannot be used offline and the plan doesn't allow for adding more clients.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M
Mitesh

Real Estate, 51-100 employees

More than a year

5.0

Achieving the best in invoicing and accounting with the best accounting tool FreshBooks

Pros

Right from the start the support we've received from FreshBooks' customer support staff has been exceptional. They are consistently available to provide any necessary assistance along the way and their support is always professional. FreshBooks prioritizes the security of personal and financial data employing advanced security functionalities like encryption to ensure data safety. Additionally the customizable invoice templates allow for the creation of professional invoices and the software enables the setup of automated payment reminders for late payments.

Cons

Creating invoices with FreshBooks has been easy and it simplifies the entire accounting experience.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J
Juliet

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

Why FreshBooks is The Best Accounting Software for Your Small Business

Pros

FreshBooks is specifically designed for self-employed individuals and small businesses making it the ideal accounting software for small businesses. Its seamless design and ease of use save time and it seamlessly integrates with other favorite apps. FreshBooks can be accessed through an Android app allowing for convenient on-the-go use.

Cons

Despite being cheaper than other accounting software FreshBooks requires an additional fee per user account regardless of the plan you choose.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

M
Mahir

Information Technology and Services, 51-100 employees

Less than a year

4.0

A little bit expensive

Pros

FreshBooks may be slightly more expensive but its modules and features are top-notch for managing business accounting.

Cons

When the number of users becomes too large it becomes quite expensive.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

A
Arpita

Information Technology and Services, 51-100 employees

Less than a year

4.0

Expensive but Useful Accounting software

Pros

This software has everything necessary to track and manage company finances. Its features work flawlessly and the application is very easy to use.

Cons

It becomes costly especially with a big team. That's one of the biggest challenges.

Rating Distribution

Ease of use

8

Value for money

5

Customer Support

7

Functionality

6

M
Mike

Education Management, 500+ employees

More than a year

4.0

Generally One Of The Most Useful Tool to get work done.

Pros

The usability simplicity and reliability of FreshBooks are greatly appreciated. It is easy to obtain upload data and navigate the site.

Cons

It is extremely inconvenient when a client is unable to pay via invoice and solely for this reason I have been considering switching to a new tech company.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 500+ employees

Less than a year

4.0

Easy to use & great customer service

Pros

Billing and invoicing have never been easier with FreshBooks and the integration and support received were awesome.

Cons

Adding more features and making the cost more affordable would be beneficial.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 101-500 employees

More than a year

3.0

Did a with wonderful with bank reconciliation but difficult to intergrate with other departments.

Pros

FreshBooks excels in bank reconciliation ensuring all invoices are reconciled and paid. The customer service is top-notch and the chart of accounts simplifies retrieving income and balance sheet statements providing a clear understanding of the company's status.

Cons

Its functionality with different departments such as supply chain is subpar.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

7

Functionality

4

C
Caitlin

Consumer Services, 1-10 employees

More than a year

4.0

Easiest to use bookkeeping

Pros

The ease of use is unparalleled and the visual charts displaying income growth are a favorite feature.

Cons

It lacks some features and functionality found in more complex programs like QuickBooks.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

6

D
Denise

Wholesale, 1-10 employees

Less than 6 months

4.0

Use this if u wanna stay on track

Pros

The app seamlessly replicates the experience of using it on a computer adding to its convenience.

Cons

Certain features that I don't use send excessive notifications.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

6

S
Sahil

Education Management, 500+ employees

Less than 6 months

5.0

Amazingly Easy to use if you are a beginer

Pros

The supportive team at FreshBooks readily shares their expertise in building the app and imparts valuable skills.

Cons

The mobile app is displeasing; I always prefer using the desktop version.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

E
Enis

Health, Wellness and Fitness, 1-10 employees

More than a year

5.0

Makes paying for invoices easy

Pros

It's the best: I receive an invoice through FreshBooks and promptly make the payment.

Cons

I wish there was an integrated solution for making payments on invoices. It would be great to have a profile where I can easily track the status of all my historical invoices from various suppliers instead of searching through emails.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

6

R
Rosemary

Construction, 11-50 employees

More than a year

5.0

Outstanding and effective product for accounting and bookkeeping

Pros

FreshBooks is a comprehensive solution for monitoring and managing organizational finances. With features like expense tracking invoicing financial reporting time tracking and billing it covers all the essential functions. The ability to customize invoices with the organization's branding builds trust with clients. Automation streamlines recurring tasks saving valuable time.

Cons

There's nothing to complain about. FreshBooks works as expected and I am satisfied with its flawless performance.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Amos

Accounting, 1-10 employees

More than a year

5.0

Perfect to use!

Pros

FreshBooks is user-friendly and facilitates accurate time tracking.

Cons

It was a bit slow but fortunately I was able to manage.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

A
Aaron

Accounting, 1-10 employees

5.0

The and simplicity of a very sophisticated thing for very unsophisticated people

Pros

FreshBooks provides an exceptional user-friendly experience making complex accounting tasks incredibly simple to navigate. The platform offers a wide range of features designed to streamline financial management including expense tracking invoicing financial reporting time tracking billing and more. One standout feature is the ability to customize invoices to match your organization's branding instilling confidence in clients. Additionally FreshBooks automates recurring tasks saving valuable time and effort. With FreshBooks managing your organization's finances becomes a hassle free task.

Cons

FreshBooks is a good program but one aspect that I'm not a fan of is the second-factor authentication. It asks if you want to remember your device and save your information but even if you click yes it doesn't actually save your device. As a result it requires two-factor authentication every time even if you turn off the second layer of security. This can be frustrating but if that's how FreshBooks operates then I guess that's how it works.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

Z
Zach

Broadcast Media, 1-10 employees

4.0

It's good

Pros

The layout especially for invoices is well-designed and easy to navigate.

Cons

There's not much to dislike; I simply don't need another feature.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

10

E
Eray

Translation and Localization, 1-10 employees

Less than 6 months

5.0

Great tool for SMEs

Pros

FreshBooks is a highly useful application for billing and invoicing purposes.

Cons

Some functions have room for significant improvement.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

MU
Morale Ugan

Mechanical or Industrial Engineering, 500+ employees

More than a year

4.0

Accounting tool

Pros

It's an excellent software especially for small businesses. Sending invoices to clients and accepting credit card payments are made hassle-free.

Cons

The limitations on the number of users and clients are the only downsides. Other than that everything is interesting and cool.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

J
Jessalyn

Alternative Medicine, 1-10 employees

Less than 6 months

5.0

Great software for small business accounting

Pros

FreshBooks is incredibly simple to implement and use making it ideal for small businesses. It simplifies various accounting tasks such as invoicing payables payroll expense reports and taxes.

Cons

I am content with FreshBooks as it is.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

C
Cole

Marketing and Advertising, 1-10 employees

Less than 6 months

4.0

Good for Invoicing - But On The Pricier End

Pros

FreshBooks' simplicity has greatly improved my workflow. It effortlessly handles tasks like tracking receipts managing expenses invoicing clients and storing invoices. The automated invoice sending feature allows me to focus on my work while the system takes care of sending invoices.

Cons

I disliked the fact that many features are behind paywalls and require upgrading to the next tier. While this might be acceptable if I primarily used the invoicing feature considering the price it seems odd that more features aren't included.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

6