Total 1043 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

66%

4

Stars

28%

3

Stars

4%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

H
hanae

Media Production, 1-10 employees

More than a year

5.0

Good invoicing services

Pros

The affordability combined with exceptional support and user-friendliness makes FreshBooks a fantastic value for money.

Cons

It still lacks certain features and if we forget to save we risk losing data.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

A
Arzu

Information Services, 101-500 employees

Less than 6 months

4.0

Good for Small Businesses

Pros

The process of creating invoices is exceptionally easy and visually appealing. The platform's ability to track various transactions including time tracking billing and payments in one place is highly convenient. Although it may take some time to get accustomed to the overall usability is smooth.

Cons

Unfortunately the software falls short in terms of double-entry accounting. I encountered difficulties with the time-tracking plugin after an update and I wish the reporting feature had seen more improvements.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 11-50 employees

More than a year

5.0

Excellent Accounting software

Pros

FreshBooks covers a wide range of financial and accounting management needs including invoicing and payment processing.

Cons

The security feature needs enhancement as does the process of fetching and updating data.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 500+ employees

More than a year

5.0

Best accounting tool - FreshBooks

Pros

FreshBooks simplifies financial management within projects making it accessible even to those with limited experience. It allows for accurate quoting and cost reduction enabling us to effectively manage all financial challenges within our projects. FreshBooks empowers us to handle bids and project finances efficiently ensuring we can achieve cost-cutting objectives while maintaining project success.

Cons

At times the application experiences prolonged downtime which negatively affects our clients' business. This might require additional customer support during those periods.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

10

S
Stasha

Education Management, 1-10 employees

Less than a year

5.0

Freshbooks have some flaws but overall is a great product to use

Pros

The step-by-step ease of use is what I liked most about this product.

Cons

I found nothing uninteresting about this software.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

10

A
Anonymous

Not Specified, 11-50 employees

More than a year

5.0

Freshbook is a great way for business owners to keep track and send out invoices.

Pros

Using FreshBooks has been a game-changer for me when it comes to keeping track of project tasks and staying organized. It offers a seamless way to manage and monitor my work allowing for a quick glance to ensure everything is in order and ready to go. The ability to have all this information in one place is incredibly convenient and saves me valuable time. With FreshBooks I feel confident that I have a reliable tool to support my workflow effectively.

Cons

Personally I'm not a big fan of the limited customization options for invoices. It would be great to have the ability to add logos or special designs to make them more personalized.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

A
Anonymous

Not Specified, 500+ employees

Less than 6 months

4.0

expert user

Pros

FreshBooks is an incredibly easy-to-use software that offers a variety of features for freelancing and accounting. It is constantly updated and visually appealing.

Cons

It takes a considerable amount of time to gain proficiency in the accounting experience provided which includes support for invoices estimates expenses time tracking and projects.

Rating Distribution

Ease of use

6

Value for money

9

Customer Support

9

Functionality

10

A
Amit

Education Management, 500+ employees

Less than a year

5.0

Best Small Business Accounting Software

Pros

This software requires no formal training and allows for easy creation of invoices and ledgers. It automatically generates the necessary reports for taxation and reporting purposes with minimal errors.

Cons

The feature I like the least is the absence of quarterly tax estimates which are crucial in accounting. Additionally the customer support is not up to par.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

O
orock

Computer Software, 1-10 employees

Less than 6 months

5.0

my point here. use it for your little business and it is best for little.i enjoy it.

Pros

FreshBooks enables fast and efficient communication with business partners worldwide facilitating global reach and expanding service opportunities.

Cons

It performs poorly when the network connection is weak. I strongly advise against using it under such circumstances.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

JC
Juan Carlos

Consumer Services, 500+ employees

More than a year

5.0

Awesome billing and invoicing tool

Pros

FreshBooks has simplified expense tracking for me making it a breeze to manage.

Cons

I genuinely couldn't find any areas for improvement in this tool.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

P
Protus

Arts and Crafts, 1-10 employees

More than a year

5.0

FreshBooks the best accounting tool

Pros

The ease of use combined with the professional tools make FreshBooks a reliable choice.

Cons

The main drawback is the high price of the tool.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

A
Arvind

Financial Services, 500+ employees

Less than 6 months

4.0

Great Accounting software wit great features that saves every professionals time

Pros

FreshBooks offers various customization designs the ability to set discounts instant updates and seamless integration with mobile apps providing additional advantages.

Cons

It lacks the ability to provide quarterly tax estimates which our business requires. The limitation on the number of users is also a major drawback.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

A
Anonymous

Not Specified, 11-50 employees

Less than a year

4.0

easy to use and highly recommended software

Pros

I appreciate the software's user-friendly interface and highly recommend it.

Cons

No more features are missing; it's an extremely helpful and recommended software that is very user-friendly.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

S
Shannon

Translation and Localization, 500+ employees

5.0

Great when combined with other applications

Pros

The ACH payment feature activity tracking electronic payments and client portal are valuable additions.

Cons

The system crashes frequently causing me to lose information and clients can't pay with invoices.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

K
khalaled

Accounting, 1-10 employees

Less than 6 months

4.0

Review second time

Pros

This program includes various accounting tools that help companies maintain control over their accounts.

Cons

The program is almost complete but it lacks a bit in terms of adding after the arithmetic highs.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 500+ employees

5.0

A good billing app

Pros

FreshBooks is a safe and intuitive app with an easy-to-use interface. It allows for quick editing of financial reports and invoice sending. Previous transactions can also be easily accessed and reviewed.

Cons

I wish the login process was faster and that there were more labels and details in the classifications.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

7

Functionality

10

N
Noureddine

Accounting, 1-10 employees

5.0

FreshBooks to help startups succeed and advance

Pros

FreshBooks offers a unique advantage with its Firstbase tool allowing for the customization of a basic company operating system. This tool proves invaluable to start-up owners in managing and developing their businesses. The specialized Firstbase service team assists in solving problems faced by these companies enabling users to easily handle accounting for small businesses manage expenses and handle bills effortlessly. FreshBooks provides a valuable opportunity for small businesses to thrive prosper and succeed by offering a tailored platform for their specific needs.

Cons

Some features in the mobile application such as reports are challenging to use or access. It would be beneficial if these features could be improved or specifically designed for better usability on mobile devices.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

10

C
Cansu

Consumer Goods, 500+ employees

More than a year

4.0

Simplifies the business process

Pros

Creating professional invoices and tracking expenses receipts and invoices is made easy with FreshBooks. It simplifies the entire accounting process in one place streamlining workflows.

Cons

While it's not very intuitive there are no other notable cons.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

8

A
Aninda

Information Technology and Services, 500+ employees

Less than a year

4.0

Awesome System for your Business Operation

Pros

This system is fantastic for business operations providing all the necessary features in an integrated and seamless manner.

Cons

The main drawback is the increasing expense as the user count grows and the reporting engine slows down with large datasets.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

9

Functionality

8

O
Oktay

Information Technology and Services, 500+ employees

Less than a year

5.0

Useful FreshBooks

Pros

Even individuals without accounting expertise can benefit from this easy-to-use cloud provider offering a wide range of functionalities.

Cons

Despite the useful interface the theme can become tiresome. It would be better to have a simpler interface.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10