FreshBooks Reviews

Pros

Best part for me is how well this works for small businesses. The mobile app is a big plus too, being able to manage everything from my phone makes it simple to stay on top of tasks anytime. Also, the invoice templates are really flexible so you can pick options that fit how you run your business.

Cons

One downside is that it doesn't support a lot of users at the same time. Pricing can also feel steep if you're running a very small operation.

Pros

Overall user experience is pretty simple. I can get new projects up and running fast, add and assign clients without much hassle, track the time I spend and generate invoices quickly.

Cons

Some features are a bit confusing to figure out at first. It feels like the app could be organized further to make the overall user experience clearer.

Pros

Helps me run my small business with a setup that feels quick, secure and reliable. It cuts down the time I spend on accounting so I can put more energy into other projects and day-to-day work.

Cons

Worked very well a couple of years ago for a small start up and there aren't any real downsides to report right now.

Pros

It feels adaptive and simple to use. We're on FreshBooks Classic because it includes everything we need right out of the box.

Cons

Accounting side leaves a lot to be desired since there's no double-entry setup. It's also a bit tricky to track payments in our accounting software, the payment fees get blended in and credit card payments show up as a single combined payment on our bank statement (I'm not sure what the best workaround is).

Pros

App feels simple to use and the user interface looks really polished. Having recurring payments and customer portals built in has been a genuine advantage for my business since it keeps billing and customer communication organized.

Cons

My accounts haven't gotten along well with it and it doesn't measure up to QuickBooks on the accounting side.

Pros

I've been using it for a few years now and it works well when I only need to manage billing for a small set of clients. The interface and mobile app are simple so creating and sending invoices doesn't feel like a chore. Keeping the billing workflow easy to navigate is a big reason I keep using it.

Cons

The free plan is pretty restrictive when it comes to the number of clients you can add. It used to allow up to 5 clients but that number was cut down to just one a few years back which eventually pushed me to buy a paid subscription to keep everything running for my current client list.

Pros

Using this was pretty simple for creating invoices and staying on top of payments from my clients. The free trial was also genuinely helpful because it let me test the whole workflow before committing to anything.

Cons

For a small business like mine, the monthly fee didn't feel worth it, there are several free alternatives that offer more value for the cost.

Pros

We really liked the pricing structure and how simple it was to use compared to other options. The biggest win was being able to send invoices online, without having to chase payments in person.

Cons

There wasn't much to complain about, most of what this software offers worked really well and I genuinely can't think of a meaningful downside.

Pros

Quite easy to use and the mobile app is a big plus. I also like that it lets you set up a ticketing system for customers and it supports subscriptions that can stay in the system for long hours. Being able to generate professional-looking quotes and invoices on the fly has been super helpful especially when I'm working in the field. Also, the integration with credit cards and bank accounts makes it much simpler to track expenses and attach them to specific jobs.

Cons

It's not flawless... some accounting functions might still require supplemental software. That said, the need for extra tools has been shrinking as they keep adding new features.

Pros

So this app is the way to go when you're working with estimates and invoices. It's made my bookkeeping a lot more organized by keeping all customers in one place, plus making it simple to create estimates and send invoices. The app itself feels great and the recent updates make it really simple to put together and send a quick estimate or invoice to a client. The reporting is also genuinely helpful.

Cons

Pricing increased with the latest update since I now have more than 20 customers that I need to store in the system. Still, it's a pretty solid deal overall especially compared to the extra headaches I dealt with before using it.

Pros

Has been simple to use from day one... reliable and priced in a way that feels affordable. Previously, when I handled invoicing from a spreadsheet, I kept having to monitor recurring invoices and I'd end up sending them late pretty often. After switching to FreshBooks, I've stopped missing those deadlines. Tracking time is simple, it's also easy to organize projects, send estimates and collaborate with others. Also, the reporting and summaries are actually useful.

Cons

Would like to see more payment gateway options and additional third-party integrations especially for tracking time and expenses.

Pros

I've worked with it a number of times and it's consistently delivered a smooth invoicing and accounting workflow that keeps me satisfied. It's a solid fit for small and mid-sized businesses that don't want to put a big budget into managing accounts and invoices. The interface is simple and the tool doesn't assume you already know accounting inside out, It walks you through invoice creation with step-by-step guidance. Their invoice templates follow globally accepted formatting so the output looks professional right away. Also, it handles automation like client follow-ups, time tracking and organizing expenses. It also connects with popular third-party tools such as Shopify, Stripe, PayPal and Gsuite which adds extra functionality without much extra setup.

Cons

Cost can be a bit of a concern though the newer discounts they've introduced have helped. The one area I struggled with is bulk invoice creation, each invoice still needs to be created manually. I'm hoping they can improve that process in a future update so it's faster for people managing lots of invoices.

Pros

Comes across as a solid new book with useful accounting tools which helps growing enterprises keep their finances tightly aligned with their customers. The 1-month free trial is a nice touch and makes it simple to get going. The invoicing looks professional while still being simple to understand and review. It also keeps everything organized by summarizing transactions by client, categorizing and tracking expenses under specific heads. Also, it supports credit card payments through a secure gateway and processes payments quickly.

Cons

Inventory management isn't available which can feel limiting if you handle physical stock. It would also be helpful if the app included forecasting or estimating project expenses based on previous records so we have a clearer idea of upcoming financial needs.

Pros

Impressed by how user-friendly it is. And it lets me make invoices in whatever level of detail I need, either super detailed or kept simple and a bit vague.

Cons

Nothing comes pre-formatted so I end up setting things up again each time. It also won't let me save an invoice template for the same recipients which gets annoying after a while.

Pros

This tool helps me save tons of effort, tasks that used to take around 2 hours now only take about 15 minutes.

Cons

It would be better if it included roles, plus support for sharing and additional storage options.

Pros

Customer support has been excellent and the interface feels genuinely easy to work with day to day. Also, the software offers a lot of complete customization options so it can match how our team runs. It also connects with our existing CRM really well which made rollout smooth.

Cons

Everything's been good so far, no real complaints. It's honestly a terrific piece of software.

Pros

It includes accounting tools, payment tracking and receipt management which have been really helpful for supporting day-to-day business operations.

Cons

Could be improved to handle large-scale businesses more effectively.

Pros

So its pretty simple to customize your invoices and you can deliver them to customers directly via email.

Cons

The payout to your company's bank account can take as long as 30 business days and the service isn't available in African countries.

Pros

Pretty much everything. This app is one of the simplest tools I use in my workflow. Creating an invoice takes only seconds and I also really appreciate the feature that lets you know when a client has viewed the invoice you sent.

Cons

Hard to find anything to complain about but I'd say I wish the iPad version had a few more features.

Pros

I haven't really needed to explore every feature in it yet but the app has felt pretty simple to move around in so far.

Cons

Still unclear about what the difference is between FreshBooks and FreshBooks Classic though a quick Google search would probably clear that up.