Total 135 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

78%

4

Stars

18%

3

Stars

3%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

B

Brittany

Construction, 11-50 employees

More than a year

5.0
May 2020

Not much to it.

Pros

It's simple to use. When I receive a bid invite from a General Contractor, I simply click on the documents to initiate the download.

Cons

There's not much to it but he interface is not aesthetically appealing but is functional enough to accomplish tasks. I mainly receive bid invitations through this system.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

4

J

Josh

Media Production, 11-50 employees

More than a year

4.0
April 2020

Good if using paid plan

Pros

I really like the simplicity and fast upload speeds of Hightail. It is also quite faster than other file transfer services.

Cons

The file delivery limits pose a challenge when sending video assets, which often exceed 25GB. Other services work fine for delivering final content, which is generally under 1GB. However, if I am paying for a monthly file-sharing service, I would expect the Pro version to have a higher cap than 25GB.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

6

J

Jan

Telecommunications, 1-10 employees

More than a year

5.0
March 2020

Transfer of raw footage and edited videos globally.

Pros

As a cameraman/producer, sending video clips is essential to my work, and Hightail has become an essential tool for this.

Cons

Sending larger files over 2.5GB can sometimes experience delays and may require multiple attempts to successfully send.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

S

Scott

Telecommunications, 1-10 employees

More than a year

5.0
March 2020

Hightail simplifies my workflow and transmission of video projects to my respective clients.

Pros

With Hightail I able to work fast consistently, without failing, even though it can occasionally take a bit longer to transmit.

Cons

A reviewing process is something I did not like as it restricts my ability to express my thoughts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kelly

Legal Services, 1-10 employees

Less than a year

5.0
March 2020

Easy Means of Sharing Large Files

Pros

Hightail is very user-friendly. With a single click, I can download dozens of large files. The link to access the files remains active indefinitely. In the past, we used to copy and ship large files but Hightail has saved us time, money and paper.

Cons

For now I can't think of any drawbacks related to this software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Miranda

Telecommunications, 11-50 employees

More than a year

5.0
March 2020

Get it for free, keep it forever - Send large files with Hightail

Pros

I have been a fan of Hightail for years. It is a handy tool for exchanging large files on the go with prospects, new hires and temporary contacts without setting them up on our internal file-sharing system. The free version allows sending one file, so make it count!

Cons

Occasionally, a file may slip through somehow and take longer to process and send. It doesn't happen frequently, and there doesn't seem to be a specific trigger of it. Is it due to high server volume? Is there an issue with the file itself? It's hard to say. However, if you absolutely need the file in the other party's hands within the next five minutes, I wouldn't recommend relying on this service.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Christian

Design, 1-10 employees

Less than a year

4.0
March 2020

File Sharing Software

Pros

With Hightail, I can easily send large files and documents over the internet to my team, facilitating collaboration and sharing.

Cons

The basic account is free, but it only offers 100MB of transfer space, which is insufficient for most peoples needs.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D

David

Printing, 51-100 employees

More than a year

5.0
February 2020

Good option for sharing large files

Pros

What I like about Hightail is that I can share large files with clients using a software installed on my computer, rather than relying on an online service where I have to upload files through a web browser. It feels more secure to use an app like Hightail compared to services like WeTransfer. The free version is a fantastic tool that is less troublesome than Dropbox.

Cons

While I find the free version to be an excellent tool, I do think the paid version is a bit expensive given my level of usage. I consistently use Hightail, but not enough to justify a monthly subscription. If I encounter limitations in what I can upload for free, I'll switch to another free alternative with less restrictive file size limits, such as WeTransfer.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

Less than a year

5.0
December 2019

Hightail Review

Pros

As a talent manager in the voiceover industry, Hightail allows my clients to easily and quickly send large files containing audio exactly where they need to go. Signing up is free and the platform is quite simple to use.

Cons

Unless I upgrade and pay for the premium version, the files get deleted after approximately a week, which has caused issues when the files aren't downloaded immediately.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Holly

Printing, 1-10 employees

Less than a year

5.0
December 2019

Great FTP Sharing

Pros

We started using Hightail because one of our primary designers recommended it and it has been great. It is affordable, intuitive and makes file sharing simple for our users.

Cons

Since we already utilize another FTP File Sharing platform, it has been challenging to convince our clients to switch, as it is not as widely recognized as some other alternatives in my industry.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

10

J

Jim

Marketing and Advertising, 11-50 employees

More than a year

5.0
December 2019

Hightail File Delivery Service

Pros

I like the reliable service Hightail offers. It also gives me the option to request delivery receipts.

Cons

It's difficult to find any weaknesses with this product since it perfectly meets my needs. It is a reliable and solid product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

P

Paul

Publishing, 11-50 employees

Less than a year

5.0
December 2019

Easy way to transfer content

Pros

When dealing with large file transfers in my industry, Hightail provides one of the smoothest collaboration experiences.

Cons

I don't have many complaints because it is quite simple to use and fulfill all my requirements. Sharing project files with an entire design team is easy.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sheila

Graphic Design, 1-10 employees

More than a year

4.0
November 2019

I'm not too crazy about Hightail

Pros

I like that Hightail provides a custom link for clients or anyone to upload large files to me. Additionally, I can send professional-looking emails with download links for my clients to access the files I send them.

Cons

I couldn't manage to synchronize the files I stored in the cloud with my local computer drive which results in the loss of a significant number of files. I found Hightail to be more expensive than necessary. It used to be excellent when it was known as YouSendIt, but after merging with Hightail, I feel the products quality has declined. It is frustrating that they don't offer a file preview, so I have to download multiple photo files to locate the specific picture I need.

Rating Distribution

Ease of use

6

Value for money

5

Customer Support

10

Functionality

6

A

Anonymous

Not Specified, 101-500 employees

Less than 6 months

5.0
November 2019

Great For Sharing Lots of Photos

Pros

Getting started with Hightail was not an issue at all and even with a free account, we had access to many features. We used it to share photos from a large event, and it was easy to share the link with others who didn't need an account to access or download the files.

Cons

The organization is a bit weird, and I am still unsure about the features available on this site.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

Less than a year

4.0
October 2019

File Transfer for professionals

Pros

Hightail's file transfer interface is both practical and neat. The dashboard allows me to monitor who has downloaded my files and when. The download notifications are particularly helpful in ensuring clients receive their files.

Cons

Hightail's free plan isn't very practical. The limitations are extremely restrictive, especially in the video industry, and even their paid options are overshadowed by other file transfer services.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

K

Katie

Entertainment, 1-10 employees

Less than a year

5.0
October 2019

Hightail is great for sending large files!

Pros

I really like how Hightail provides insights into the views and download counts of my files. It is great to have that visibility.

Cons

It's hard to pinpoint what I like least about Hightail. I suppose it would be not knowing exactly who viewed or downloaded my video when it's sent to multiple email addresses is minor inconvenience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Charles

Graphic Design, 1-10 employees

More than a year

5.0
October 2019

Reliable and easy to use

Pros

Accessing files and maintaining organization has never posed any challenges for me with Hightail.

Cons

I wish the price were a bit lower.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

J

Jenai

Marketing and Advertising, 1-10 employees

More than a year

5.0
October 2019

Great, With a few small tweaks

Pros

Sharing materials among colleagues and clients has never been easier. With everything easily accessible in one place, there is no need for complex and confusing email attachments.

Cons

You can't directly copy items between folders (only to spaces). So, when cleaning up and reorganizing a folder, you have to download the items and then reupload them to the new folder.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

C

Chuck

Machinery, 11-50 employees

More than a year

5.0
October 2019

Best way to share large files for free!

Pros

Sending large files securely requires minimal effort with Hightail. Since I don't frequently send large files, I make use of the free version, which perfectly fulfills my current document management needs.

Cons

Fortunately, I have to manage with the free version because the pricing structure is a bit too high for me.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

Less than a year

5.0
October 2019

file sharing

Pros

My team relies on Hightail for sharing large files with clients and organizing with our overseas team who can't access our server. It is very much easy to use and file uploads are lightning fast.

Cons

I don't really have any complaints but I am not sure if there's a time-out period when the links stop working. And I think that is one thing to keep an eye on.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10