Total 135 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

78%

4

Stars

18%

3

Stars

3%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

R

Rafat

Legal Services, 11-50 employees

Less than 6 months

4.0
October 2019

Very useful creative collaboration software for heavy media files

Pros

When collaborating with remote teams, Hightail proved unbelievably valuable for seamless communication and quick issue resolution.

Cons

While the positives of the software are worth mentioning, I must say that the pricing is a bit high for smaller companies.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

8

Functionality

8

K

Kreeti

Restaurants, 11-50 employees

Less than a year

3.0
October 2019

Sharing, Editing, Singing & Managing Files Made Simple

Pros

The file tracking feature of Hightail is a standout for me. It allows me to monitor sent and received files on different dates. Moreover, the data-sharing notification feature adds a professional touch and ensures well-managed file sharing.

Cons

The free account has limited storage space of only 2 GB, and the maximum file size for uploads is just 250 MB, which is quite low compared to other similar cloud storage providers available.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

5

C

Charisse

Internet, 11-50 employees

More than a year

4.0
September 2019

Sharing files never been so easy!

Pros

The simplicity and user-friendliness of Hightail are remarkable. It provides a shareable link for each space I create which allows me to segment different files with an ease.

Cons

I dislike how the account reaches its storage limit, and even after deleting files, it still doesn't allow for adding more.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

JA

Jo Ann

International Trade and Development, 1-10 employees

More than a year

5.0
September 2019

Hightail is a Lifesaver - a Great Tool for Disseminating Large Files

Pros

With Hightail, I can easily send all the documents associated with a project together, even when they include large files.

Cons

When the format changed, I had some difficulty figuring out how to send files.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

More than a year

4.0
September 2019

Great for what you need it for

Pros

This site is highly user-friendly. That is why I highly recommended it for file transfers to clients or anyone else.

Cons

It's a bit annoying that I have to pay to send more than one file. Although I understand it why and it makes sense.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

P

P.M.

Publishing, 1-10 employees

More than a year

4.0
September 2019

Great Product

Pros

Hightail excels at transferring large files securely, providing an easy-to-use solution for anyone.

Cons

Hightail delivered everything I needed, but some clients were unfamiliar with it.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

N

Nathan

Printing, 11-50 employees

More than a year

5.0
September 2019

Great for Filesharing

Pros

When it comes to sharing large files with clients, Hightail is a great choice. Its hassle free experience streamlines the proofing process efficiently.

Cons

I have no complaints about Hightail. Its an excellent tool for sharing files that are too large to be sent via email.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kimberly

Media Production, 51-100 employees

Less than 6 months

5.0
September 2019

Great for File Sharing

Pros

As someone who frequently deals with large files for paid recordings, Hightail has been a fantastic solution for file sharing.

Cons

There are no negatives at all. The free option allows for files under 100MB, and even the prices for the pro version are affordable. I highly recommend it for handling large files.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

CLAY

Entertainment, 1-10 employees

Less than 6 months

5.0
September 2019

Great for sending large files

Pros

When it comes to sending and receiving large HD video files, Hightail is great to use. It is fast, reliable and user-friendly.

Cons

I can't think of any drawbacks when using Hightail for sending and receiving large video files.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

Dylan

Marketing and Advertising, 1-10 employees

More than a year

3.0
September 2019

Better when it was yousendit!

Pros

Hightail is a simple yet purposeful tool.

Cons

The rebranding was not necessary I believe and the availability of things are more than what I required.

Rating Distribution

Ease of use

6

Value for money

3

Customer Support

6

Functionality

5

A

Anonymous

Not Specified, 101-500 employees

Less than a year

4.0
September 2019

Hightail for Advertising Agency

Pros

Hightail is an excellent service for sharing large files. It simplifies the uploading process and offers tracking capabilities.

Cons

When sharing a link, it is important to pay attention to its expiration, as it can sometimes expire relatively quickly. Additionally, recipients may encounter difficulties downloading the files if they don't have the necessary plugins installed on their computers.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

L

Lori

Graphic Design, 1-10 employees

More than a year

5.0
September 2019

Great Sharing Software

Pros

Using spaces in Hightail is beneficial as it makes it easy for customers to review their proofs.

Cons

There isn't anything I dislike about it. I am satisfied with the entire experience.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

James

Printing, 11-50 employees

More than a year

5.0
September 2019

Too many features

Pros

Hightail contains great features and functionality. It is easy to implement and train new staff members on the software.

Cons

Initially, we had YouSendIt for file transfers through our website. It would be great to have a "lite" version that offers the same simplicity as this service.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

A

Alicia

Hospitality, 1-10 employees

More than a year

1.0
August 2019

Never Used it

Pros

We didn't use this software on our own so it is not possible for us to talk about pros or benefits it offer.

Cons

The lack of communication was frustrating. We didn't receive any statements or invoices.

Rating Distribution

Ease of use

2

Value for money

2

Customer Support

2

Functionality

2

C

Courtney

Entertainment, 500+ employees

Less than a year

5.0
August 2019

AssetLibrary

Pros

Hightail proves to be an excellent asset management tool and facilitates sending large files to external recipients. Having all assets stored in one location and generating links from there is truly beneficial.

Cons

None! My files reach their destination, and they are safely stored. This is an excellent option for sending files outside of an organization.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
August 2019

Reliable File Sender

Pros

Hightail offers a minimalist and intuitive option for sending larger files to anyone at any time that can't be attached to emails.

Cons

Unfortunately, there was a maximum file size, and my company decided to use another option for sending large files. Additionally, some files wouldn't send despite receiving confirmation.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

S

Sanjeela

Printing, 500+ employees

Less than a year

5.0
August 2019

Use for sending files

Pros

As a freelance graphic designer, I am always on the lookout for an easier way to send and receive files. While I use the free version, Hightail provides simple and efficient solutions for clients who require longer file storage.

Cons

I dislike that I have to sign up for the free version. If it is free, there should be no signup required.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

4.0
August 2019

Not a bad file sharing site

Pros

Hightail is quite a simple platform to use. Also it caters to the needs of all parties involved.

Cons

I wish there were more options available to meet my specific needs.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

W

William

Photography, 1-10 employees

More than a year

5.0
July 2019

A Photographers perspective

Pros

Hightail provides ease of use, simple functions and a professional interface. End users/clients can easily download files using simple links, and I can manage them without a problem. The large storage capacity and good value for money are additional benefits.

Cons

It's difficult to say, but very rarely, the connection drops out, and files aren't uploaded. However, it can easily be rectified by uploading again.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lance

Industrial Automation, 500+ employees

Less than a year

5.0
July 2019

It just works...

Pros

I have no trouble sharing files with individuals in other companies. Some of my colleagues networks restrict other file sharing options, but Hightail has always worked perfectly for me.

Cons

Sometimes, processing large files takes longer compared to other alternatives I have tried.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10