Total 135 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

78%

4

Stars

18%

3

Stars

3%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

M

Michael

Entertainment, 1-10 employees

More than a year

5.0
July 2019

SO Much Easier than Dropbox

Pros

Its ease of use is commendable, whether I am sending or receiving audio files.

Cons

Well, it would be great if it didn't come with a price tag...

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Koryn

Arts and Crafts, 1-10 employees

More than a year

5.0
July 2019

Love the product

Pros

Hightail is the ideal solution for sending large drawings and engineering files.

Cons

We absolutely love using this software for our studio and use it frequently.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Ryan

Hospitality, 101-500 employees

More than a year

5.0
July 2019

Hightail all the way

Pros

It is the best program for file sharing, with an easy upload and sharing process.

Cons

I can't amend just one file in spaces and that is a limitation I would like to change.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

7

Functionality

7

W

Wayne

Photography, 1-10 employees

More than a year

5.0
July 2019

The Easy Way To Send Large Files

Pros

It makes sending large files to individuals or groups incredibly easy.

Cons

The overall interface can be somewhat challenging to navigate, but once you get accustomed to it, it's manageable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Laura

Printing, 500+ employees

More than a year

5.0
July 2019

Love it!

Pros

Hightail is a simple tool to use and the good thing is that it consistently performs well.

Cons

There's nothing to complain about. It's an excellent software for sending large files.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

D

David

Online Media, 1-10 employees

Less than a year

5.0
July 2019

Hightail Review

Pros

I am very much happy by the simplicity with which I can upload and share my files.

Cons

It would be helpful if in spaces and file sends, especially in spaces, it displayed the size of individual files and the combined size.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

P

Paul

Sports, 1-10 employees

More than a year

5.0
July 2019

Best ever!

Pros

I have been using Hightail to transmit images and copy to publishers for over 10 years, and it has always performed flawlessly. I have never encountered any issues. It's a seamless, user-friendly and reliable platform.

Cons

I can't think of any drawbacks or "cons" when it comes to Hightail.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Janelle

Design, 1-10 employees

More than a year

5.0
July 2019

Works Perfectly

Pros

The dependability and ease of use are remarkable. I have never encountered compatibility issues with clients.

Cons

I can't think of any drawbacks or "cons" at the moment. I just hope they continue to keep the pricing affordable.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Robert

Legal Services, 1-10 employees

More than a year

5.0
July 2019

High Marks for Hightail

Pros

The ease of use, reliability, security and simplicity make Hightail our preferred service for transferring and receiving large files, both for our staff and clients.

Cons

I have never received any concerns from employees or clients regarding any aspects of sending or receiving large and confidential files.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Christopher

Media Production, 1-10 employees

More than a year

5.0
July 2019

The Only Way To Transfer Large Files

Pros

I have been a loyal user of Hightail since its days as YouSendIt, even throughout the rebranding and acquisition by OpenText. I have tried other file transfer services, but none have matched Hightail in terms of design, reliability and support. Hightail is my go to choice and I won't consider switching.

Cons

Since the recent website redesign, I haven't encountered any issues and can't find any downsides to using Hightail from my perspective.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Carl

Entertainment, 1-10 employees

More than a year

5.0
July 2019

HIghtail

Pros

It is very easy to use, especially for someone like me who isn't very computer-savvy.

Cons

It can be frustrating when changes are made without prior notification. Once I figure things out, everything is fine.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Brendan

Photography, 1-10 employees

More than a year

5.0
July 2019

Hightail for Pro Photographer

Pros

It's incredibly easy to use and perfect for handling large batches of photos.

Cons

Occasionally, customers have trouble opening files, but it is very rare and may be an issue on their end. Since upgrading, I have encountered some difficulties sending folders. It's not a major problem, but for large packages or videos, it might cause issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G

Gordon

Publishing, 1-10 employees

Less than a year

5.0
July 2019

Great service

Pros

It is simple, reliable, fast, accurate and dependable.

Cons

There are a few features that I don't understand, but that is my own issue. Also it would be helpful to have a feature that allows me to limit the number of downloads. This would be especially beneficial for selling copyrighted sheet music files that need download restrictions. Shopify, the platform where my website is hosted, offers a digital download app with the option to set a maximum download limit.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

S

Sophia

Management Consulting, 11-50 employees

More than a year

5.0
July 2019

Safe and Secure

Pros

I absolutely love this software because it's very user-friendly, and I can send sensitive documents without any safety concerns. Moreover, the system operates swiftly and stores my documents without any expiration. I can effortlessly send files to clients and colleagues in my office, allowing them to mark up documents and provide comments. It's unquestionably my favorite tool!

Cons

Honestly, I don't have any negative feedback to share. I'm completely satisfied.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

richard

Media Production, 1-10 employees

More than a year

5.0
July 2019

Unimedia Productions

Pros

The upload speed is impressive, and the preview feature is highly useful. My clients really like the software's usability.

Cons

I would prefer a more dashboard-like interface if possible.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

B

Betska

Management Consulting, 1-10 employees

More than a year

5.0
July 2019

Hightail Delivers

Pros

The softwares simplicity is what I like the most. Also the fact that I can use it seamlessly from my phone is something I love about it.

Cons

When attempting to send videos from my iPhone, Hightail sometimes gets stuck. I often need to make 2 to 3 attempts.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jason

Photography, 1-10 employees

More than a year

5.0
July 2019

Great service

Pros

As a professional photographer, I heavily rely on sending images to my customers, and Hightail service has been outstanding.

Cons

A significant number of customers struggle with downloading images. They don't want to sign up for anything; they just want to view their images. Sending large files is still cumbersome and takes a long time to download.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

R

ROSS

Photography, 11-50 employees

More than a year

4.0
July 2019

File Transferring made easy

Pros

I really like the option for end clients to preview the content before downloading it.

Cons

I am not fond of the fact that the uploading process seems to take longer compared to other sites.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

J

Josh

Design, 1-10 employees

More than a year

4.0
July 2019

Not sure if this is the best solution

Pros

I like that Hightail handles large files and allows me to send links to clients.

Cons

Hightail is limited to file transfer only. They tried to introduce new features, but we find them completely useless. Dropbox is a much better solution, especially once they implement their large file transfer feature.

Rating Distribution

Ease of use

7

Value for money

5

Customer Support

5

Functionality

5

C

Cindy

Printing, 1-10 employees

More than a year

5.0
July 2019

Happy User

Pros

It is easy to use, and I like receiving notifications when files are sent and downloaded. The ability to share a link with clients for sending large files is also a great feature.

Cons

There's a print broker I collaborate with who struggles to save files from me to his phone. He prefers me to use Dropbox, possibly because he doesn't have the app installed on his phone.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10