Hightail Reviews
Total 135 reviews
4.7
All reviews are from verified customers
Rating Distribution
5
Stars78%
4
Stars18%
3
Stars3%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Michael
Entertainment, 1-10 employees
More than a year
“SO Much Easier than Dropbox
Pros
Its ease of use is commendable, whether I am sending or receiving audio files.
Cons
Well, it would be great if it didn't come with a price tag...
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Koryn
Arts and Crafts, 1-10 employees
More than a year
“Love the product
Pros
Hightail is the ideal solution for sending large drawings and engineering files.
Cons
We absolutely love using this software for our studio and use it frequently.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ryan
Hospitality, 101-500 employees
More than a year
“Hightail all the way
Pros
It is the best program for file sharing, with an easy upload and sharing process.
Cons
I can't amend just one file in spaces and that is a limitation I would like to change.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
7
Functionality
7
Wayne
Photography, 1-10 employees
More than a year
“The Easy Way To Send Large Files
Pros
It makes sending large files to individuals or groups incredibly easy.
Cons
The overall interface can be somewhat challenging to navigate, but once you get accustomed to it, it's manageable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Laura
Printing, 500+ employees
More than a year
“Love it!
Pros
Hightail is a simple tool to use and the good thing is that it consistently performs well.
Cons
There's nothing to complain about. It's an excellent software for sending large files.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
David
Online Media, 1-10 employees
Less than a year
“Hightail Review
Pros
I am very much happy by the simplicity with which I can upload and share my files.
Cons
It would be helpful if in spaces and file sends, especially in spaces, it displayed the size of individual files and the combined size.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Paul
Sports, 1-10 employees
More than a year
“Best ever!
Pros
I have been using Hightail to transmit images and copy to publishers for over 10 years, and it has always performed flawlessly. I have never encountered any issues. It's a seamless, user-friendly and reliable platform.
Cons
I can't think of any drawbacks or "cons" when it comes to Hightail.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Janelle
Design, 1-10 employees
More than a year
“Works Perfectly
Pros
The dependability and ease of use are remarkable. I have never encountered compatibility issues with clients.
Cons
I can't think of any drawbacks or "cons" at the moment. I just hope they continue to keep the pricing affordable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Robert
Legal Services, 1-10 employees
More than a year
“High Marks for Hightail
Pros
The ease of use, reliability, security and simplicity make Hightail our preferred service for transferring and receiving large files, both for our staff and clients.
Cons
I have never received any concerns from employees or clients regarding any aspects of sending or receiving large and confidential files.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Christopher
Media Production, 1-10 employees
More than a year
“The Only Way To Transfer Large Files
Pros
I have been a loyal user of Hightail since its days as YouSendIt, even throughout the rebranding and acquisition by OpenText. I have tried other file transfer services, but none have matched Hightail in terms of design, reliability and support. Hightail is my go to choice and I won't consider switching.
Cons
Since the recent website redesign, I haven't encountered any issues and can't find any downsides to using Hightail from my perspective.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Carl
Entertainment, 1-10 employees
More than a year
“HIghtail
Pros
It is very easy to use, especially for someone like me who isn't very computer-savvy.
Cons
It can be frustrating when changes are made without prior notification. Once I figure things out, everything is fine.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Brendan
Photography, 1-10 employees
More than a year
“Hightail for Pro Photographer
Pros
It's incredibly easy to use and perfect for handling large batches of photos.
Cons
Occasionally, customers have trouble opening files, but it is very rare and may be an issue on their end. Since upgrading, I have encountered some difficulties sending folders. It's not a major problem, but for large packages or videos, it might cause issues.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gordon
Publishing, 1-10 employees
Less than a year
“Great service
Pros
It is simple, reliable, fast, accurate and dependable.
Cons
There are a few features that I don't understand, but that is my own issue. Also it would be helpful to have a feature that allows me to limit the number of downloads. This would be especially beneficial for selling copyrighted sheet music files that need download restrictions. Shopify, the platform where my website is hosted, offers a digital download app with the option to set a maximum download limit.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Sophia
Management Consulting, 11-50 employees
More than a year
“Safe and Secure
Pros
I absolutely love this software because it's very user-friendly, and I can send sensitive documents without any safety concerns. Moreover, the system operates swiftly and stores my documents without any expiration. I can effortlessly send files to clients and colleagues in my office, allowing them to mark up documents and provide comments. It's unquestionably my favorite tool!
Cons
Honestly, I don't have any negative feedback to share. I'm completely satisfied.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
richard
Media Production, 1-10 employees
More than a year
“Unimedia Productions
Pros
The upload speed is impressive, and the preview feature is highly useful. My clients really like the software's usability.
Cons
I would prefer a more dashboard-like interface if possible.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Betska
Management Consulting, 1-10 employees
More than a year
“Hightail Delivers
Pros
The softwares simplicity is what I like the most. Also the fact that I can use it seamlessly from my phone is something I love about it.
Cons
When attempting to send videos from my iPhone, Hightail sometimes gets stuck. I often need to make 2 to 3 attempts.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jason
Photography, 1-10 employees
More than a year
“Great service
Pros
As a professional photographer, I heavily rely on sending images to my customers, and Hightail service has been outstanding.
Cons
A significant number of customers struggle with downloading images. They don't want to sign up for anything; they just want to view their images. Sending large files is still cumbersome and takes a long time to download.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
8
Functionality
8
ROSS
Photography, 11-50 employees
More than a year
“File Transferring made easy
Pros
I really like the option for end clients to preview the content before downloading it.
Cons
I am not fond of the fact that the uploading process seems to take longer compared to other sites.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Josh
Design, 1-10 employees
More than a year
“Not sure if this is the best solution
Pros
I like that Hightail handles large files and allows me to send links to clients.
Cons
Hightail is limited to file transfer only. They tried to introduce new features, but we find them completely useless. Dropbox is a much better solution, especially once they implement their large file transfer feature.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
5
Functionality
5
Cindy
Printing, 1-10 employees
More than a year
“Happy User
Pros
It is easy to use, and I like receiving notifications when files are sent and downloaded. The ability to share a link with clients for sending large files is also a great feature.
Cons
There's a print broker I collaborate with who struggles to save files from me to his phone. He prefers me to use Dropbox, possibly because he doesn't have the app installed on his phone.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10