Jira Service Management Reviews

“Best Software!!!

Pros

I find this software to be incredibly user-friendly; I can navigate it with ease.

Cons

I cannot think of anything I like least about JIRA Service Management.

“Jira is the best ticketing management & Knowledge storage.

Pros

The ticket management system is excellent, perhaps the best available. Also, I appreciate how easy it is to store knowledge and navigate through pages.

Cons

I think the colors are boring and they could add more life to it.

“Lots of features but can get overwhelming

Pros

The abundance of features in JIRA allows my team to effectively track various types of tickets and projects.

Cons

The number of features can be overwhelming for me, and this platform is not the best organized. There is a lot going on with different boards, timelines, and tickets, so it can be easy for me to lose track of everything and for things to be overlooked.

“Jira is the heartbeat of our company

Pros

JIRA organizes our tasks like no other management tool. Its flexibility and seamless integration with other apps via API are greatly appreciated.

Cons

I found the learning curve a little bit steep, but it was definitely doable after a bit of Jira training/course.

“THIS IS VERY HELPFULLY

Pros

When we need support, it's incredibly helpful.

Cons

Sometimes I cannot connect to the support.

“Jira for Fintech

Pros

What I like most is how well cross-team collaboration works. Everyone stays updated, and relevant team members can request updates whenever necessary. It's beneficial for multiple teams like support, finance, and engineering, as it can be tailored to their needs.

Cons

In some cases, I find the product of JSM not the most flexible and convenient. It still has issues.

“great test management tool

Pros

I appreciate the effective resource management, effort tracking, dashboard, and resource assignment features.

Cons

I believe more visual analytics would help in easy assessment.

“Nice platform

Pros

The user interface and the ability to customize it are impressive.

Cons

I find myself relying heavily on plugins in order to access and utilize specific features that are not available out-of-the-box.

“Great tool for managemente

Pros

It's an excellent application for ticket control, IT case tracking, and other projects.

Cons

So far, I have no cons with using the app.

“Jira is a good tool but need to know the limitation

Pros

Jira's ITSM module is user-friendly and intuitive. You can easily master it without extensive training. I particularly like the feature of mentioning others with @ in the comment section to keep them updated on ticket status.

Cons

The IT asset management module is very complex and requires a lot of configuration to enable the basic features. The out-of-box feature in this module was not useful for my purposes. I had to set up the IT asset classes from the schema level, which was time-consuming and tedious.

“Good solution for managers

Pros

It is a fantastic tool for managers to handle internal tickets, IT issues, and software issues. Sending service requests and other tasks is relatively simple.

Cons

As a user, not an admin, I find it somewhat bulky and it feels like it adds extra steps to my day. This may be necessary even with JIRA's solution, so it may not be a fault with the software itself.

“IT Service Management correctly embedded into Jira

Pros

Jira Service Management implements ITIL-based functions effectively, suitable for companies of any size.

Cons

The learning curve for users like me, who are used to working with Jira Software, is important to keep in mind. Jira Service Management has some particular functionalities that are different from regular Jira Software projects.

“Very Organized and Easy to User

Pros

Even for newcomers, it's very easy to use. Tracking tickets and overall project status is very easy. Notifications and ticket assignments are simple.

Cons

When the total number of tickets to be tracked is very high, it feels a little slow to respond. Also, for a non-technical team like mine, it can be a little tricky to set up initially.

“Best Management, Strong Monitoring

Pros

The interface is user-friendly, allowing me to follow projects and processes quickly. The visibility it provides to our outsourcing partners is excellent for viewing and reporting. It's clear who is responsible for what, and everyone can examine the status of processes.

Cons

I am very pleased with the features and functions I have encountered and used so far. There is not a feature I don't like.

“The best tool for Helpdesk which works seamlessly with Jira

Pros

Integrating with a support email ID to collect client helpdesk issues and linking them to development tickets is seamless and efficient.

Cons

Perhaps the dashboards could be easier and more insightful for checking workload, the number of issues managed per staff member, etc.

“Great if you use Jira

Pros

This software seamlessly integrates with Jira, making it a great help desk add-on for existing Jira users.

Cons

It is not really viable as a standalone product but as part of the Jira ecosystem, it's a nice add-on. It has quite a steep learning curve.

“Efficient service desk solution

Pros

JIRA Service Management has transformed our team's support process with its powerful features, intuitive interface, and seamless integration with other Atlassian tools.

Cons

I don't have any minuses to say about this product.

“Review as user

Pros

It efficiently manages service requests and streamlines communication.

Cons

I notice a complexity and a steeper learning curve for new users.

“Simplifying my support task

Pros

I adore its user-friendly interface and automation. Its ticket management is top-notch, making report creation and observation much simpler.

Cons

It was costly for us when we used it for our startup company.

“An amazing tool for project management

Pros

I like the level of control it offers over project phases and hierarchies, particularly for detailed assignments. This level of control is extremely beneficial.

Cons

The fact that JIRA offers so many options and customizations made it a little difficult for me. It feels extremely slow because there are so many repetitive, mainly identical empty fields that I must fill out repeatedly.