Last Updated Dec 10, 2025
Overview
Overall Rating
Based on 89 users reviews
4.6
Rating Distribution
Positive
94%
Neutral
6%
Negative
0%
Starting Price
$0
/month
Pros And Cons of Jira Service Management
Pros
Integrations streamline workflows
Customizable dashboard enhances user experience
Clean and user-friendly UI
Easy configuration of useful metrics
Efficient incident ticketing system
Cons
Difficulty understanding custom ticket fields by automation, according to some reviews
Confusing settings for user modifications
Might be resource-intensive
Frequently Asked Questions
Yes, Jira Service Management offers an API to its users.
Jira Service Management supports several languages, including Chinese, English, German, French, Hungarian, Italian, Japanese, Korean, Russian, Spanish, and Swedish.
Jira Service Management integrates with Slack, Microsoft Team, Figma, Miro, Zoom, and Salesforce.
Yes, Jira Service Management supports Android and iOS mobile devices.
Jira Service Management costs depend on your company’s size. Get a custom Jira Service Management pricing according to the company's requirements.
Typical Jira Service Management software users include finance, manufacturing, telecom, and retail industries.
Jira Service Management provides a knowledge base, chat, FAQs, forums, phone support, email, and a help desk.
No, Jira Align and Jira software are two different Atlassian products. They are Jira Service Management alternative products.
The main features of Jira Service Management software include request management, incident management, asset management, and change management. Additional features include problem and configuration management.
Jira Query Language, or JQL, is a flexible way to search for issues in Jira.