Last Updated
Overview
Experiencing challenges with ticket management and IT service management? Jira Service Management offers an efficient ITSM solution, simplifying processes and enhancing support with seamless integrations. Explore it today for smoother operations, improved efficiency, and regain control over your IT service management.
Jira Service Management Specifications
- Time Tracking
- Task Management
- Reporting
- Budget Management
Jira Service Management Features
Request Management
The platform allows teams to manage work across different teams on a single platform, ensuring employees and customers quickly get the help they need. It enhances the efficiency of service delivery and improves the overall customer experience. Jira Service Management streamlines handling requests, making it easier for teams to prioritize and address them promptly. Furthermore, it provides transparency into the request handling process, allowing for better tracking and management.
Incident Management
This functionality brings IT operations and development teams together to respond to, resolve, and continuously learn from incidents. It ensures quick resolution of issues, minimizes downtime and maintains business continuity.
Change Management
Jira Service Management empowers IT teams with more contextual information about changes in software development tools to let them make better decisions and minimize risk. It provides teams with detailed information about proposed changes, enabling them to assess the potential impact and make informed decisions. Additionally, the software helps to reduce the risk associated with changes, ensuring smooth IT service operations.
Asset Management
Teams can store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs using this feature. It provides a comprehensive view of all IT assets, helping teams make informed asset utilization and management decisions.
Problem Management
Teams can group incidents into problems, record workarounds, and track root cause analysis to minimize the impact of incidents. It is crucial for preventing recurring issues and improving overall service quality. The Jira platform facilitates effective problem management by allowing teams to group related incidents.
Jira Service Management Key Sentiments
Most Positive Sentiments
Ticket Management
96.43% Positive
3.57% Neutral
0% Negative
Seamless Integration
94.74% Positive
5.26% Neutral
0% Negative
Least Positive Sentiments
Search Optimization
0% Positive
31.82% Neutral
68.18% Negative
Learning Curve
14.29% Positive
36.36% Neutral
49.35% Negative
Most Positive Sentiments
Least Positive Sentiments
Ticket Management
96.43% Positive
3.57% Neutral
0% Negative
Search Optimization
0% Positive
31.82% Neutral
68.18% Negative
Seamless Integration
94.74% Positive
5.26% Neutral
0% Negative
Learning Curve
14.29% Positive
36.36% Neutral
49.35% Negative
Pros And Cons of Jira Service Management
Pros
Integrations streamline workflows
Customizable dashboard enhances user experience
Clean and user-friendly UI
Easy configuration of useful metrics
Efficient incident ticketing system
Cons
Difficulty understanding custom ticket fields by automation, according to some reviews
Confusing settings for user modifications
Might be resource-intensive
Jira Service Management Pricing
FreeUp to 3 agents | StandardUp to 10,000 agents | PremiumUp to 250 agents | EnterpriseMinimum 251 agents | Data CenterAt least 50 Agents |
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$0per month | $17.65per agent estimated | $44.27per agent estimated | Custom Pricing | $17,200per year |
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Disclaimer: The pricing details were last updated on Aug 18, 2026 from the vendor's website. Please contact us for a tailored pricing list.
Jira Service Management Reviews
Total 138 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars33%
3
Stars5%
2
Stars1%
1
Stars0%
Share your experience
Luciano N.
Education Management, 101-500 employees
Less than a year
“Helpful ticket organization”
Pros
It does a good job of keeping tickets organized and helping team members get their tasks completed. Our team meetings also make it easier to clear out any outstanding tickets.
Cons
There is not much that stands out as a downside since I am mainly an on the ground worker but the load times can be a bit slow at times and the website does not always update right away.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
katie b.
Oil & Energy, 500+ employees
Less than a year
“Agile sprint tracking done right”
Pros
Jira Service Management is great for tracking IT projects and assigning tasks to developers. It also has a stand up timer that comes in handy during our morning meetings when we review current tasks. If your team works in an agile setup, Jira can be configured to manage sprints. In our case we run everything on two-week sprint cycles.
Cons
Getting everything configured at the beginning is fairly challenging although once the projects are in place it performs well. There is also quite a bit of admin involved in entering and organizing all the tasks but that would probably be the case with any project management setup anyway.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Damian G.
Information Technology and Services, 1-10 employees
More than a year
“Clean dashboards is my fav”
Pros
Right from the user side it is pretty easy to use. Setting up multiple dashboards for specific needs is really helpful too and the UI/UX is very well done which makes day to day work more pleasant.
Cons
One thing I still miss, probably because of how we use it in our company is a feature that would let me save specific tickets into private folders or add personal tags so filtering them would be easier.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Frequently Asked Questions
Does Jira Service Management offer an API?
Yes, Jira Service Management offers an API to its users.
What language does Jira Service Management support? What language does Jira Service Management support?
Jira Service Management supports several languages, including Chinese, English, German, French, Hungarian, Italian, Japanese, Korean, Russian, Spanish, and Swedish.
What other apps does Jira Service Management integrate with?
Jira Service Management integrates with Slack, Microsoft Team, Figma, Miro, Zoom, and Salesforce.
Does Jira Service Management support mobile devices?
Yes, Jira Service Management supports Android and iOS mobile devices.
What types of pricing plans does Jira Service Management offer?
Jira Service Management costs depend on your company’s size. Get a custom Jira Service Management pricing according to the company's requirements.
Who are the typical users of Jira Service Management?
Typical Jira Service Management software users include finance, manufacturing, telecom, and retail industries.
What level of support does Jira Service Management offer?
Jira Service Management provides a knowledge base, chat, FAQs, forums, phone support, email, and a help desk.
Are Jira Software and Jira Align the same thing?
No, Jira Align and Jira software are two different Atlassian products. They are Jira Service Management alternative products.
What are the main features of Jira Service Management software?
The main features of Jira Service Management software include request management, incident management, asset management, and change management. Additional features include problem and configuration management.
What is Jira query language?
Jira Query Language, or JQL, is a flexible way to search for issues in Jira.