Jira Service Management

Jira is a phenomenal solution that takes a 360-degree turn on IT service management. It enables Dev Ops, IT, legal, HR, and business teams to collaborate more quickly by enabling them to tap into their high-velocity potential. Jira service management helps teams break past the traditional norms of managing and tracking requests and assets with its tech-intensive interface.

Jira Service Management Features

Request Management

Jira, as powerful service management software, handles customer requests flawlessly. It categorizes requests to make them easier to receive, track, manage, and resolve. Requests are routed to users via an embedded widget. Employees of the company can use a self-service portal to resolve their requests. 

Instead of engaging with the agents, they can search the articles for answers. There are also SLA services that keep track of request deadlines. Aside from that, there are reporting metrics for collecting customer feedback and dynamic no-code forms for validating information about requests.

Problem Management

Finding the source of a problem is critical to running a successful business. Jira IT service management offers clients a problem-solving solution. To reassure teammates, clients can create tickets, link them to relevant post-mortem reports, and share workarounds. 

Jira connects problem tickets to incident tickets to determine the scope of the problem and the level of complexity. Despite its low cost, Jira service management investigates root causes, resolves issues using all compliant tactics, and ensures that nothing like this happens again.

Asset Management

This process is inextricably linked to cost structures. Jira service management software saves money by providing efficient asset management services. To gain better data insights, teams can track assets, perform audits, and investigate tickets. 

They can search the network for assets and identify shadow IT assets. Additionally, teams can populate asset repositories to improve efficiency. It improves the asset lifecycle. Furthermore, it is possible to migrate asset information and integrate with third-party systems in order to import asset data into Jira.

Jira Service Management Pricing

Jira service management has four pricing plans: free, standard, premium, and enterprise. Jira service management costs between $21 and $47 per agent. Click on ‘Get Pricing’ button above to learn more about custom-built Jira service management's enterprise bundle.

Jira Service Management Demo

Jira service management demo is available for free. Clients can closely assess and evaluate Jira service management by exploring the demo. Click on ‘Watch Demo’ to experience Jira Service Management software in action. 

Jira Service Management Reviews

A pool of positive reviews supports Jira service management. It offers content-rich data for ingesting valuable data insights to improve the processing of requests, incidents, and problems. Jira service management, according to the reviews, conducts audit trials to accelerate process change and critical development. Furthermore, users claim that this software improves their organizational understanding.

Our Thoughts

Jira Service Management software is the best option for businesses looking to improve collaboration and extract valuable insights. It runs smoothly, bringing teams closer together and improving their performance. Jira's most popular features are request, change, and asset management. Furthermore, agents can take action immediately, leveraging Jira's machine learning capabilities to work smarter.

Jira Service Management Features

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Access Controls/Permissions

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Budget Management

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Data Import/Export

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Employee Management

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Milestone Tracking

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Planning Tools

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Strategic Planning

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Task Managementt

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Visual Workflow Management

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Workflow Management

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Process Modeling & Designing

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Real Time Reporting

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Timeline Management

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Activity Tracking

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Remote Support

Frequently Asked Questions (FAQs)

Does Jira Service Management support an API?

Yes, Jira Service Management does offer an API.

How does JIRA service management work?

Jira Service Management is an ITSM system that enables fast-paced IT, development, operations, and business teams. Through Jira's open collaboration platform, empowered teams can deliver outstanding service experiences without the complexities of traditional ITSM and coordinate efforts for even greater effect. Streamlined processes, automation rules, queues, SLAs, and a self-service portal enable IT, development, operations, and business teams to deliver great service management at scale and without silos.

What is Jira service management used for?

Jira Service Management is intended to assist you in unlocking high-velocity teams by allowing each team to deliver outstanding service quickly. It also increases work visibility and speeds up the flow of work across development, IT, and business teams.

What level of support does Jira Service Management offer?

Jira Service Management provides knowledge base, chat, FAQs, and forums, phone support, email support, and help desk support.

What other apps does Jira Service Management integrate with?

Jira Service Management can be integrated with GitHub, Microsoft Outlook, diagrams.net, Google Analytics 360, Dropbox Business, Balsamiq, Workplace from Meta, Azuqua, Jira, Instabug, ScriptRunner for Jira, SumUp, Quip, Google Docs, Metric.ai, DocuSign, and much more.

What types of pricing plans does Jira Service Management offer?

Click on ‘Get Pricing’ button above to get custom quote for Jira Service Management.

Who are the typical users of Jira service management?

Jira Service Management's typical users are large enterprises, mid-size businesses, non-profit organizations, public administrations, and small businesses.

Jira Service Management Pricing

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Jira Service Management reviews

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Call us at

(661) 384-7070

Call us at

(661) 384-7070