Jira Service Management

Jira Service Management

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Experiencing challenges with ticket management and IT service management? Jira Service Management offers an efficient ITSM solution, simplifying processes and enhancing support with seamless integrations. Explore it today for smoother operations, improved efficiency, and regain control over your IT service management.

Jira Service Management Specifications

Time Tracking

Task Management


Budget Management

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What Is Jira Service Management?


Jira Service Management, developed by Atlassian, is a cloud-based software solution for IT service management (ITSM) and operations teams. It offers a range of solutions to address common challenges, such as inefficient ticket handling, limited visibility into work processes, and managing changes effectively. With its robust features, the software empowers organizations to streamline their IT service operations and enhance productivity.

What Is Jira Service Management Best For?

Jira service management software is renowned for its highly responsive customer support team. Additionally, the software offers a robust knowledge base that empowers customers to find solutions to their issues independently, reducing the load on the service desk. It improves customer satisfaction and allows service teams to focus on complex issues.

Jira Service Management Pricing

The vendor offers the following four Jira Service Management prices for its cloud-based solutions:

  • Free – $0/month (up to 3 agents)
  • Standard – $22.05 per agent
  • Premium – $49.35 per agent
  • Enterprise –Custom pricing

The Jira Service Management cost for its Data-Centered plan is $17,200 per year for 50 users.

Disclaimer: The pricing is subject to change.

Jira Service Management Integrations

The following third-party applications integrate with Jira Service Management software through its marketplace:

How Does Jira Service Management Work?

Here's how you can navigate the dashboard and make use of the software's features:

  • Log in to your Jira Service Management account to access its dashboard
  • Create and manage service requests and issues
  • Assign tasks to teams and track their progress
  • Utilize automation rules for streamlined workflows
  • Monitor service queues and prioritize tasks efficiently
  • Generate reports and insights for data-driven decision-making
  • Collaborate with team members and clients within the platform
Schedule a free Jira Service Management demo to get a comprehensive software overview.

Who Is Jira Service Management For?

The software caters to the needs of companies of varying sizes, including small to large enterprises. It is used in the following industries:

  • Finance
  • Retail
  • Manufacturing
  • Telecom
  • Information technology

Is Jira Service Management Right For You?

Are you looking for a comprehensive IT service management solution that empowers your teams, brings visibility to work, and accelerates the flow of work? If so, Jira Service Management might be the perfect fit for you. Many clients, including Nextiva, ISS World, Canva, Infobip, and Toast trust it.

Furthermore, Jira Service Management offers first-class measures, including customizable permissions, SAML SSO, and encryption in transit. It also provides the ability to create security levels for issues. In terms of scalability, Jira Service Management is designed to cater to the needs of both small businesses and large enterprises.

Want to learn more about Jira Service Management software? Contact us at (661) 384-7070, and our customer support team will tell you everything you need to know about the software to help you make a better decision.

Jira Service Management Pricing Plans

Jira Service Management Features

The platform allows teams to manage work across different teams on a single platform, ensuring employees and customers quickly get the help they need. It enhances the efficiency of service delivery and improves the overall customer experience. Jira Service Management streamlines handling requests, making it easier for teams to prioritize and address them promptly. Furthermore, it provides transparency into the request handling process, allowing for better tracking and management.

This functionality brings IT operations and development teams together to respond to, resolve, and continuously learn from incidents. It ensures quick resolution of issues, minimizes downtime and maintains business continuity.

Jira Service Management empowers IT teams with more contextual information about changes in software development tools to let them make better decisions and minimize risk. It provides teams with detailed information about proposed changes, enabling them to assess the potential impact and make informed decisions. Additionally, the software helps to reduce the risk associated with changes, ensuring smooth IT service operations.

Teams can store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs using this feature. It provides a comprehensive view of all IT assets, helping teams make informed asset utilization and management decisions.

Teams can group incidents into problems, record workarounds, and track root cause analysis to minimize the impact of incidents. It is crucial for preventing recurring issues and improving overall service quality. The Jira platform facilitates effective problem management by allowing teams to group related incidents.

Pros and Cons of Jira Service Management


  • Integrations streamline workflows
  • Customizable dashboard enhances user experience
  • Clean and user-friendly UI
  • Easy configuration of useful metrics
  • Efficient incident ticketing system


  • Difficulty understanding custom ticket fields by automation, according to some Jira Service Management reviews
  • Confusing settings for user modifications
  • Might be resource-intensive

Jira Service Management Pricing


Up to 3 agents


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What's Included

  • (Cloud Free features)

  • Unlimited customers

  • 2 GB file storage

  • 100 email notifications per day


Up to 10,000 agents


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What's Included

  • 250 GB file storage

  • Business hour support

  • Unlimited email notifications


Up to 250 agents


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What's Included

  • Advanced incident management

  • Unlimited file storage

  • Asset and configuration management

  • 24/7 support for critical issues


Minimum 251 agents


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What's Included

  • Enhanced data and analytics

  • Centralized security and administration

  • 24/7 dedicated senior support for all issues

Data Center

At least 50 Agents


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What's Included

  • Complete control of your environment

  • Active/active clustering for high availability

  • Annual term license + maintenance

  • Optimized for AWS or Azure deployment

  • SAML 2.0 and OpenID Connect support

  • Atlassian-supported disaster recovery

  • Project and issue archiving for improved performance

Jira Service Management Reviews

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Frequently Asked Questions

Yes, Jira Service Management offers an API to its users.

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