Last Updated
Overview
Experiencing challenges with ticket management and IT service management? Jira Service Management offers an efficient ITSM solution, simplifying processes and enhancing support with seamless integrations. Explore it today for smoother operations, improved efficiency, and regain control over your IT service management.
Overall Rating
Based on 138 users reviews
4.5
Rating Distribution
Positive
93%
Neutral
7%
Negative
0%
Starting Price
$0
/month
Jira Service Management Specifications
- Time Tracking
- Task Management
- Reporting
- Budget Management
What Is Jira Service Management?
Overview
Jira Service Management, developed by Atlassian, is a cloud-based software solution for IT service management (ITSM) and operations teams. It offers a range of solutions to address common challenges, such as inefficient ticket handling, limited visibility into work processes, and managing changes effectively. With its robust features, the software empowers organizations to streamline their IT service operations and enhance productivity.
What Is Jira Service Management Best For?
Jira service management software is renowned for its highly responsive customer support team. Additionally, the software offers a robust knowledge base that empowers customers to find solutions to their issues independently, reducing the load on the service desk. It improves customer satisfaction and allows service teams to focus on complex issues.
Jira Service Management Pricing
The vendor offers the following four Jira Service Management prices for its cloud-based solutions:
The Jira Service Management cost for its Data-Centered plan is $17,200 per year for 50 users.
Disclaimer: The pricing is subject to change.
Jira Service Management Integrations
The following third-party applications integrate with Jira Service Management software through its marketplace:
- Jira Software
- Zoom
- Microsoft Teams
- Salesforce
- Slack
- Figma
- Miro
How Does Jira Service Management Work?
Here's how you can navigate the dashboard and make use of the software's features:
- Log in to your Jira Service Management account to access its dashboard
- Create and manage service requests and issues
- Assign tasks to teams and track their progress
- Utilize automation rules for streamlined workflows
- Monitor service queues and prioritize tasks efficiently
- Generate reports and insights for data-driven decision-making
- Collaborate with team members and clients within the platform
Who Is Jira Service Management For?
The software caters to the needs of companies of varying sizes, including small to large enterprises. It is used in the following industries:
- Finance
- Retail
- Manufacturing
- Telecom
- Information technology
Is Jira Service Management Right For You?
Are you looking for a comprehensive IT service management solution that empowers your teams, brings visibility to work, and accelerates the flow of work? If so, Jira Service Management might be the perfect fit for you. Many clients, including Nextiva, ISS World, Canva, Infobip, and Toast trust it.
Furthermore, Jira Service Management offers first-class measures, including customizable permissions, SAML SSO, and encryption in transit. It also provides the ability to create security levels for issues. In terms of scalability, Jira Service Management is designed to cater to the needs of both small businesses and large enterprises.
Want to learn more about Jira Service Management software? Contact us at (661) 384-7070, and our customer support team will tell you everything you need to know about the software to help you make a better decision.
Jira Service Management Features
Request Management
The platform allows teams to manage work across different teams on a single platform, ensuring employees and customers quickly get the help they need. It enhances the efficiency of service delivery and improves the overall customer experience. Jira Service Management streamlines handling requests, making it easier for teams to prioritize and address them promptly. Furthermore, it provides transparency into the request handling process, allowing for better tracking and management.
Incident Management
This functionality brings IT operations and development teams together to respond to, resolve, and continuously learn from incidents. It ensures quick resolution of issues, minimizes downtime and maintains business continuity.
Change Management
Jira Service Management empowers IT teams with more contextual information about changes in software development tools to let them make better decisions and minimize risk. It provides teams with detailed information about proposed changes, enabling them to assess the potential impact and make informed decisions. Additionally, the software helps to reduce the risk associated with changes, ensuring smooth IT service operations.
Asset Management
Teams can store assets to manage inventory efficiently, track ownership and lifecycles, and reduce costs using this feature. It provides a comprehensive view of all IT assets, helping teams make informed asset utilization and management decisions.
Problem Management
Teams can group incidents into problems, record workarounds, and track root cause analysis to minimize the impact of incidents. It is crucial for preventing recurring issues and improving overall service quality. The Jira platform facilitates effective problem management by allowing teams to group related incidents.
Pros And Cons of Jira Service Management
Pros
Integrations streamline workflows
Customizable dashboard enhances user experience
Clean and user-friendly UI
Easy configuration of useful metrics
Efficient incident ticketing system
Cons
Difficulty understanding custom ticket fields by automation, according to some reviews
Confusing settings for user modifications
Might be resource-intensive
Jira Service Management Reviews
Total 138 reviews
4.5
All reviews are from verified customers
Rating Distribution
5
Stars60%
4
Stars33%
3
Stars5%
2
Stars1%
1
Stars0%
Share your experience
Education Management, 101-500 employees
Less than a year
“Helpful ticket organization”
Pros
It does a good job of keeping tickets organized and helping team members get their tasks completed. Our team meetings also make it easier to clear out any outstanding tickets.
Cons
There is not much that stands out as a downside since I am mainly an on the ground worker but the load times can be a bit slow at times and the website does not always update right away.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
7
Oil & Energy, 500+ employees
Less than a year
“Agile sprint tracking done right”
Pros
Jira Service Management is great for tracking IT projects and assigning tasks to developers. It also has a stand up timer that comes in handy during our morning meetings when we review current tasks. If your team works in an agile setup, Jira can be configured to manage sprints. In our case we run everything on two-week sprint cycles.
Cons
Getting everything configured at the beginning is fairly challenging although once the projects are in place it performs well. There is also quite a bit of admin involved in entering and organizing all the tasks but that would probably be the case with any project management setup anyway.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
8
Information Technology and Services, 1-10 employees
More than a year
“Clean dashboards is my fav”
Pros
Right from the user side it is pretty easy to use. Setting up multiple dashboards for specific needs is really helpful too and the UI/UX is very well done which makes day to day work more pleasant.
Cons
One thing I still miss, probably because of how we use it in our company is a feature that would let me save specific tickets into private folders or add personal tags so filtering them would be easier.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
7
Frequently Asked Questions
Does Jira Service Management offer an API?
Yes, Jira Service Management offers an API to its users.
What language does Jira Service Management support? What language does Jira Service Management support?
Jira Service Management supports several languages, including Chinese, English, German, French, Hungarian, Italian, Japanese, Korean, Russian, Spanish, and Swedish.
What other apps does Jira Service Management integrate with?
Jira Service Management integrates with Slack, Microsoft Team, Figma, Miro, Zoom, and Salesforce.
Does Jira Service Management support mobile devices?
Yes, Jira Service Management supports Android and iOS mobile devices.
What types of pricing plans does Jira Service Management offer?
Jira Service Management costs depend on your company’s size. Get a custom Jira Service Management pricing according to the company's requirements.
Who are the typical users of Jira Service Management?
Typical Jira Service Management software users include finance, manufacturing, telecom, and retail industries.
What level of support does Jira Service Management offer?
Jira Service Management provides a knowledge base, chat, FAQs, forums, phone support, email, and a help desk.
Are Jira Software and Jira Align the same thing?
No, Jira Align and Jira software are two different Atlassian products. They are Jira Service Management alternative products.
What are the main features of Jira Service Management software?
The main features of Jira Service Management software include request management, incident management, asset management, and change management. Additional features include problem and configuration management.
What is Jira query language?
Jira Query Language, or JQL, is a flexible way to search for issues in Jira.