Jira Service Management Reviews

“Simple and effective task management software

Pros

I rely on Jira to stay ahead of issues, ensuring clients are promptly informed and their progress monitored. Clear visibility of assignees fosters trust in the process.

Cons

I had trouble finding older tickets or finding out who else had been assigned to the key I was working on; an internal chat function could greatly benefit me while waiting for clients to respond to comments.

“A lot of features that make it sluggish, difficult, and frustrating to use

Pros

Team planning becomes a joy with Jira, offering a high level of control over project phases and hierarchies. This detail-oriented approach is crucial for intricate tasks.

Cons

It was a little challenging because there are so many options and modifications that can be done using JIRA. It feels really slow as there are a lot of repetitive empty fields that I need to fill every time that are mostly the same.

“User Friendly Work Management Tool

Pros

JIRA stands out among tracking tools, aiding in issue tracking and progress monitoring across teams. Its filtering options ensure we stay on track.

Cons

I don't have any major dislikes about JIRA Service Management.

“JIRA : Hero of Project Management Tools

Pros

It simplifies workflow management with seamless transitions between states. Access management prevents confusion, while bug tracking and user story creation streamline progress.

Cons

With my current usage of JIRA, there is nothing I dislike about it. JIRA does everything that I am asked to do.

“Jira Review

Pros

Jira's simplicity has been a game-changer since I started using it. Managing tickets, incidents, and knowledge sharing with colleagues is effortless.

Cons

It is not easy for me to get used to it. Sometimes there are too many options for a beginner, but it gets better as time goes on.

“Nice ITSM solution with ITIL Practices

Pros

The engagement with ITIL practices is what I appreciate most about Jira.

Cons

What I like least is the learning curve, it's a little bit harder than other ITSM solutions.

“Great tool

Pros

Their ease of use redefines our company's prioritization system, creating helpful records for backlogs and timelines.

Cons

NO CONS. So far, so good... I like everything about it.

“Integration is Everything

Pros

Jira's intuitive interface is essential for organization-wide usage. It allows team members of all tech levels to collaborate seamlessly.

Cons

Setting up the workflow design is a little overwhelming for me as a novice user. With so many options, figuring out the right path for my needs can be a little daunting.

“Everything at the same place

Pros

The array of plugins ensures seamless synchronization, catering to teams of all sizes for efficient project and task management.

Cons

The abundance of features can be overwhelming when I try to learn the entire suite. Certain features like flags and notifications tend to overlap within certain workflows, resulting in some redundancy.

“An essential tool for any IT/Development team

Pros

Managing tickets, bugs, to-dos, and sprints is very smooth with Jira, enabling easy prioritization and management at a glance.

Cons

It can be a bit complicated for me to set up and start using it, but it's well worth the initial adaptation period.

“Good for Product Companies not so good for Support

Pros

This software excels in product management tasks, offering easy sharing and access features ideal for such environments.

Cons

At this price point, I find there is a lot of variety and the market becomes very competitive. I can go for other options if I have a Support department, for example. If money is no object, then this can also fit that role. However, I feel the additional features that Jira offers might be lost on support.

“Great Project Management Tool that enables teams to cross collaborate and become efficient

Pros

Their functionality enables teams to complete projects efficiently with clear communication channels and expectations. It facilitates task documentation and project status reporting.

Cons

I believe that graphical interface dashboards would help to be robust. Having more detailed information and the availability to generate clear reports is always useful for clients who don't want to access Jira and just want an insight dashboard or the Project Lifecycle.

“JIRA is the best overall Bug & Issue Project Management tool

Pros

JIRA's simplicity makes it ideal for beginners and advanced users alike. Its integrations, bug tracking, and project documentation features enhance accountability.

Cons

I find that Jira can be expensive for small companies and small teams. Jira needs licenses for users just to view the Jira board and tickets.

“A short summary

Pros

Despite its learning curve, Jira's integration capabilities make it a valuable tool for various needs.

Cons

One of the primary minuses for me is the app's interface. It's too outdated and quite hard to learn. It does not have the best logic, and it takes a while to get used to it. On top of that, it has some bugs, which I don't expect to find in such big apps, and it has some limitations that can't be customized, like I can only add one user to the ASSIGN column.

“We track incoming work with Jira Service Management

Pros

This software organizes customer support requests effectively, tailoring them to squads for easy monitoring. Its customizable dashboards and access permissions enhance team collaboration.

Cons

One of the biggest drawbacks for me is the inadequate translation of Jira Service Management into other languages, resulting in an unnatural hybrid between English and the selected language.

“Jira The Best

Pros

The ticketing system and multiple search filters in Jira are highly appreciated.

Cons

If I have large data, some days I feel the system goes slowly.

“JIRA Service Management review

Pros

Jira's extensive options make anything possible with sufficient time investment.

Cons

I don't like that the access level is separated all across the place. There should be one place where I can see and manage all user access for all Jira pages.

“A Powerful Software for Efficient Software Development Management

Pros

It offers powerful project tracking with extensive customization options and seamless integration capabilities. Its reporting and analytics features provide valuable insights into team performance.

Cons

I find there is a steep learning curve, Due to its vast customization options, Jira can be initially overwhelming for new users, requiring time and effort to fully grasp its functionalities. The complexity of the extensive features and configurations available in Jira can sometimes make the software feel cumbersome, especially for smaller, less complex projects.

“Great value

Pros

Jira Service Management offers great value for ITSM, providing an affordable portal for customer support and agent access.

Cons

The customer portal is great, but I find it offers little out-of-box customization. To build an elaborate portal, I need to purchase some marketplace add-ons.

“Quality review of Jira Service

Pros

It is the best ticket management system in the app market, with flexible stage management and alert features.

Cons

I think the attachment facility should not need to show at the bottom of the task.