Jira Service Management Reviews

“I love ittt!

Pros

What I love most about Jira is how it helps me manage my tasks. It lets me keep an eye on what's assigned to me in real-time and dive right into getting them done.

Cons

When I have lots of tasks, it can be overwhelming, but the priority system helps me manage and organize the tasks I created.

“Overall good product

Pros

One of the best things about Jira's ticketing system is how customizable it is. I can create detailed tickets, assign them to specific team members, set priorities and track progress all in one place.

Cons

While it's very easy for me to write the description for a ticket and edit it later, it's also highly error-prone because I could accidentally click on the description area and change something unintentionally. However, there's no built-in tool for me to revert accidental changes.

“Easy bug tracking solution

Pros

Jira is awesome for tracking and fixing bugs. Even if you're new to it, it's super easy to use and helps you stay on top of everything.

Cons

I believe the search functionality can be improved. Searching for issues becomes challenging for me sometimes.

“Unmatched ticket management

Pros

Collaboration and communication flow so smoothly in Jira. It's really easy to work together with my team, share updates and keep everyone in the loop.

Cons

I did not see any negative feedback about Jira during the nine months I was using it.

“Great multi-department ticket tool

Pros

It's super easy to access and it works really well with Salesforce. The integration is smooth, making everything more convenient for me.

Cons

The comment thread is a bit long for me, and I hope the overall layout can be improved.

“Powerful service management tool

Pros

It's such a helpful tool for tracking task progress in a project. It really makes staying on top of everything so much easier for me!

Cons

I feel like it takes a little time to get the hang of Jira Service Management, but once you do, it works really well.

“The best available

Pros

Jira sets the standard in the IT industry for effective development management and team connectivity across the company.

Cons

Sometimes Jira can be complicated for me, which is expected considering the number of features it needs to handle complex business processes.

“High-quality ITSM tool

Pros

Packed with useful features, Jira is fantastic for keeping tabs on tickets. It's perfect for team collaboration, and I particularly enjoy customizing the dashboard.

Cons

As with any software of this kind, I find the setup can be complex and difficult for new users like me.

“Essential for my workflow

Pros

Creating and using tickets is so easy for me, thanks to its simple and user-friendly interface.

Cons

I do not have any negative feedback about Jira management.

“Top tool for boosting productivity

Pros

Its ease of use and automation features have really helped streamline our processes and make things run much smoother.

Cons

There's nothing I don't like, it vastly improved everything it touched for me.

“Efficient ticket management system

Pros

This program has been a game-changer in setting up clear communication protocols and it's been so helpful for managing tickets.

Cons

JIRA Service gives me the right communication, and nothing limits its efficiency.

“High-efficiency management software

Pros

It's packed with features and functions that make managing tasks and sub-tasks so much easier for me.

Cons

Since there are quite a few features, which is good, but it took me some time to learn and get used to them.

“Easy to learn!

Pros

I am a big fan of Jira's analytics and incident management capabilities. Plus, it's so easy to find and update tickets.

Cons

I feel like JQL is necessary for important searches, which not everyone, including myself, has experience with.

“Essential for developers

Pros

It's been invaluable in helping us organize and track our progress effectively.

Cons

I think it should support GitHub comments and it would be nice if it could integrate with GitHub such that tasks could change progress based on GitHub commits.

“Best choice for Issue tracking

Pros

Its high level of configurability and flexibility makes it perfect for almost any use case. The integration with SCM also saves me time and makes commits a lot smoother.

Cons

I would like the possibility of being able to develop configurations and apply them to various projects, as well as not being able to use all the features that I don't need.

“Best devOps tools available

Pros

The customizable dashboard lets me focus on what matters most to me.

Cons

Some workflows are not flexible for me, and I'm not sure whether it's a configuration issue or not.

“Jira improved our efficiency

Pros

Keeping track of my ongoing projects has never been easier. Everything is organized and I can quickly see the progress of each one without any difficulty. It really saves me time and helps me stay on top of things!

Cons

The only thing I think could be better is that the job filter has to be reapplied every time I move in or out of a ticket, but it's not that big of a deal.

“Jira for Secure Management

Pros

Tracking tickets is very easy and I appreciate the reliable and customizable email updates.

Cons

I find the search functionality poor. Most pages will not update when someone else changes something.

“My experience with Jira

Pros

Jira is a lifesaver for my remote team. I appreciate being able to oversee what everyone is working on at a glance. It simplifies collaboration and fosters ownership, accountability, and progress.

Cons

I wish I could assign more than one user to a card or assign a whole team.

“Best tool for scrum teams

Pros

The flexibility of Jira is amazing. It has everything I need to track a project effectively, from board management and workflows to assignments and roles. Plus, it's perfectly tailored for Scrum teams, which makes it even more useful.

Cons

I feel we are lacking free test case management in Jira.