Jira Service Management Reviews

“IT Service Management correctly embedded into Jira”

Pros

Jira Service Management implements ITIL-based functions effectively, suitable for companies of any size.

Cons

The learning curve for users like me, who are used to working with Jira Software, is important to keep in mind. Jira Service Management has some particular functionalities that are different from regular Jira Software projects.

“Very Organized and Easy to User”

Pros

Even for newcomers, it's very easy to use. Tracking tickets and overall project status is very easy. Notifications and ticket assignments are simple.

Cons

When the total number of tickets to be tracked is very high, it feels a little slow to respond. Also, for a non-technical team like mine, it can be a little tricky to set up initially.

“Best Management, Strong Monitoring”

Pros

The interface is user-friendly, allowing me to follow projects and processes quickly. The visibility it provides to our outsourcing partners is excellent for viewing and reporting. It's clear who is responsible for what, and everyone can examine the status of processes.

Cons

I am very pleased with the features and functions I have encountered and used so far. There is not a feature I don't like.

“The best tool for Helpdesk which works seamlessly with Jira”

Pros

Integrating with a support email ID to collect client helpdesk issues and linking them to development tickets is seamless and efficient.

Cons

Perhaps the dashboards could be easier and more insightful for checking workload, the number of issues managed per staff member, etc.

“Great if you use Jira”

Pros

This software seamlessly integrates with Jira, making it a great help desk add-on for existing Jira users.

Cons

It is not really viable as a standalone product but as part of the Jira ecosystem, it's a nice add-on. It has quite a steep learning curve.

“Efficient service desk solution”

Pros

JIRA Service Management has transformed our team's support process with its powerful features, intuitive interface, and seamless integration with other Atlassian tools.

Cons

I don't have any minuses to say about this product.

“Review as user”

Pros

It efficiently manages service requests and streamlines communication.

Cons

I notice a complexity and a steeper learning curve for new users.

“Simplifying my support task”

Pros

I adore its user-friendly interface and automation. Its ticket management is top-notch, making report creation and observation much simpler.

Cons

It was costly for us when we used it for our startup company.

“An amazing tool for project management”

Pros

I like the level of control it offers over project phases and hierarchies, particularly for detailed assignments. This level of control is extremely beneficial.

Cons

The fact that JIRA offers so many options and customizations made it a little difficult for me. It feels extremely slow because there are so many repetitive, mainly identical empty fields that I must fill out repeatedly.

“Simple and effective task management software”

Pros

I rely on Jira to stay ahead of issues, ensuring clients are promptly informed and their progress monitored. Clear visibility of assignees fosters trust in the process.

Cons

I had trouble finding older tickets or finding out who else had been assigned to the key I was working on; an internal chat function could greatly benefit me while waiting for clients to respond to comments.

“A lot of features that make it sluggish, difficult, and frustrating to use”

Pros

Team planning becomes a joy with Jira, offering a high level of control over project phases and hierarchies. This detail-oriented approach is crucial for intricate tasks.

Cons

It was a little challenging because there are so many options and modifications that can be done using JIRA. It feels really slow as there are a lot of repetitive empty fields that I need to fill every time that are mostly the same.

“User Friendly Work Management Tool”

Pros

JIRA stands out among tracking tools, aiding in issue tracking and progress monitoring across teams. Its filtering options ensure we stay on track.

Cons

I don't have any major dislikes about JIRA Service Management.

“JIRA : Hero of Project Management Tools”

Pros

It simplifies workflow management with seamless transitions between states. Access management prevents confusion, while bug tracking and user story creation streamline progress.

Cons

With my current usage of JIRA, there is nothing I dislike about it. JIRA does everything that I am asked to do.

“Jira Review”

Pros

Jira's simplicity has been a game-changer since I started using it. Managing tickets, incidents, and knowledge sharing with colleagues is effortless.

Cons

It is not easy for me to get used to it. Sometimes there are too many options for a beginner, but it gets better as time goes on.

“Nice ITSM solution with ITIL Practices”

Pros

The engagement with ITIL practices is what I appreciate most about Jira.

Cons

What I like least is the learning curve, it's a little bit harder than other ITSM solutions.

“Great tool”

Pros

Their ease of use redefines our company's prioritization system, creating helpful records for backlogs and timelines.

Cons

NO CONS. So far, so good... I like everything about it.

“Integration is Everything”

Pros

Jira's intuitive interface is essential for organization-wide usage. It allows team members of all tech levels to collaborate seamlessly.

Cons

Setting up the workflow design is a little overwhelming for me as a novice user. With so many options, figuring out the right path for my needs can be a little daunting.

“Everything at the same place”

Pros

The array of plugins ensures seamless synchronization, catering to teams of all sizes for efficient project and task management.

Cons

The abundance of features can be overwhelming when I try to learn the entire suite. Certain features like flags and notifications tend to overlap within certain workflows, resulting in some redundancy.

“An essential tool for any IT/Development team”

Pros

Managing tickets, bugs, to-dos, and sprints is very smooth with Jira, enabling easy prioritization and management at a glance.

Cons

It can be a bit complicated for me to set up and start using it, but it's well worth the initial adaptation period.

“Good for Product Companies not so good for Support”

Pros

This software excels in product management tasks, offering easy sharing and access features ideal for such environments.

Cons

At this price point, I find there is a lot of variety and the market becomes very competitive. I can go for other options if I have a Support department, for example. If money is no object, then this can also fit that role. However, I feel the additional features that Jira offers might be lost on support.