Jira Service Management Reviews

“High-efficiency management software”

Pros

It's packed with features and functions that make managing tasks and sub-tasks so much easier for me.

Cons

Since there are quite a few features, which is good, but it took me some time to learn and get used to them.

“Easy to learn!”

Pros

I am a big fan of Jira's analytics and incident management capabilities. Plus, it's so easy to find and update tickets.

Cons

I feel like JQL is necessary for important searches, which not everyone, including myself, has experience with.

“Essential for developers”

Pros

It's been invaluable in helping us organize and track our progress effectively.

Cons

I think it should support GitHub comments and it would be nice if it could integrate with GitHub such that tasks could change progress based on GitHub commits.

“Best choice for Issue tracking”

Pros

Its high level of configurability and flexibility makes it perfect for almost any use case. The integration with SCM also saves me time and makes commits a lot smoother.

Cons

I would like the possibility of being able to develop configurations and apply them to various projects, as well as not being able to use all the features that I don't need.

“Best devOps tools available”

Pros

The customizable dashboard lets me focus on what matters most to me.

Cons

Some workflows are not flexible for me, and I'm not sure whether it's a configuration issue or not.

“Jira improved our efficiency”

Pros

Keeping track of my ongoing projects has never been easier. Everything is organized and I can quickly see the progress of each one without any difficulty. It really saves me time and helps me stay on top of things!

Cons

The only thing I think could be better is that the job filter has to be reapplied every time I move in or out of a ticket, but it's not that big of a deal.

“Jira for Secure Management”

Pros

Tracking tickets is very easy and I appreciate the reliable and customizable email updates.

Cons

I find the search functionality poor. Most pages will not update when someone else changes something.

“My experience with Jira”

Pros

Jira is a lifesaver for my remote team. I appreciate being able to oversee what everyone is working on at a glance. It simplifies collaboration and fosters ownership, accountability, and progress.

Cons

I wish I could assign more than one user to a card or assign a whole team.

“Best tool for scrum teams”

Pros

The flexibility of Jira is amazing. It has everything I need to track a project effectively, from board management and workflows to assignments and roles. Plus, it's perfectly tailored for Scrum teams, which makes it even more useful.

Cons

I feel we are lacking free test case management in Jira.

“Best Software!!!”

Pros

I find this software to be incredibly user-friendly; I can navigate it with ease.

Cons

I cannot think of anything I like least about JIRA Service Management.

“Jira is the best ticketing management & Knowledge storage.”

Pros

The ticket management system is excellent, perhaps the best available. Also, I appreciate how easy it is to store knowledge and navigate through pages.

Cons

I think the colors are boring and they could add more life to it.

“Lots of features but can get overwhelming”

Pros

The abundance of features in JIRA allows my team to effectively track various types of tickets and projects.

Cons

The number of features can be overwhelming for me, and this platform is not the best organized. There is a lot going on with different boards, timelines, and tickets, so it can be easy for me to lose track of everything and for things to be overlooked.

“Jira is the heartbeat of our company”

Pros

JIRA organizes our tasks like no other management tool. Its flexibility and seamless integration with other apps via API are greatly appreciated.

Cons

I found the learning curve a little bit steep, but it was definitely doable after a bit of Jira training/course.

“THIS IS VERY HELPFULLY”

Pros

When we need support, it's incredibly helpful.

Cons

Sometimes I cannot connect to the support.

“Jira for Fintech”

Pros

What I like most is how well cross-team collaboration works. Everyone stays updated, and relevant team members can request updates whenever necessary. It's beneficial for multiple teams like support, finance, and engineering, as it can be tailored to their needs.

Cons

In some cases, I find the product of JSM not the most flexible and convenient. It still has issues.

“great test management tool”

Pros

I appreciate the effective resource management, effort tracking, dashboard, and resource assignment features.

Cons

I believe more visual analytics would help in easy assessment.

“Nice platform”

Pros

The user interface and the ability to customize it are impressive.

Cons

I find myself relying heavily on plugins in order to access and utilize specific features that are not available out-of-the-box.

“Great tool for managemente”

Pros

It's an excellent application for ticket control, IT case tracking, and other projects.

Cons

So far, I have no cons with using the app.

“Jira is a good tool but need to know the limitation”

Pros

Jira's ITSM module is user-friendly and intuitive. You can easily master it without extensive training. I particularly like the feature of mentioning others with @ in the comment section to keep them updated on ticket status.

Cons

The IT asset management module is very complex and requires a lot of configuration to enable the basic features. The out-of-box feature in this module was not useful for my purposes. I had to set up the IT asset classes from the schema level, which was time-consuming and tedious.

“Good solution for managers”

Pros

It is a fantastic tool for managers to handle internal tickets, IT issues, and software issues. Sending service requests and other tasks is relatively simple.

Cons

As a user, not an admin, I find it somewhat bulky and it feels like it adds extra steps to my day. This may be necessary even with JIRA's solution, so it may not be a fault with the software itself.