Jira Service Management Reviews

“Jira : tool for project management

Pros

Jira is such a helpful tool for managing agile projects. I love how it lays out the project steps and tasks for everyone to see, including time estimates and deadlines.

Cons

I have to test myself to understand Jira, as I don't have a lot of demo options available for all functionalities.

“Jira Service Management is a key ally in our business

Pros

The simplicity of Jira Service Management is what stands out to me the most. Anyone can easily navigate it without needing much prior knowledge.

Cons

The translations to other languages are not good.

“JIRA Service Management Review

Pros

One thing I really appreciate about Jira is how seamlessly it integrates with other tools, making issue tracking incredibly efficient.

Cons

I find Jira has a bit complex setup and sometimes it has some performance issues.

“Jira changed my work for good

Pros

Working as a team on multiple tasks simultaneously becomes so simple with Jira. It ensures we never lose track of anything important.

Cons

The UI is not the best. Sometimes I struggle because I have 20+ tickets and it only shows 10 at the same time.

“An important service management tool for every organisation

Pros

I find it incredibly easy to categorize, prioritize, track, and manage service requests with Jira. Its customizable workflow is a game-changer.

Cons

This tool offers a great set of features and I can easily be overwhelmed with so many features. Though Atlassian has published great documentation, learning from the documentation to use it is time-consuming. Atlassian should launch a series of bitesize videos demonstrating how to use it for specific use cases.

“Comprehensive and complex in equal parts

Pros

After experimenting with various ticketing systems, I settled on Jira. It's proven to be highly capable across the board, especially in client collaboration.

Cons

It is complex the first time I deal with it. It has a bit of a big learning curve.

“Very happy 2+ years use of JIRA.

Pros

This software handles ticket management and internal customer notifications exceptionally well, covering all bases efficiently.

Cons

I think the search functionality could do with some work when looking for older tickets and the searching of 'similar requests'.

“Excellent tool!

Pros

Their interface is very smooth to use. Once I started using it, I realized how much smoother our workflow became. Now, I can't imagine working without it.

Cons

There's always an issue for me when adding bulleted lists! When starting a paragraph underneath, it always seems to indent it. I'm not sure why. But it's definitely not a deal-breaker.

“Great to for work management and yracking

Pros

Jira is simply brilliant. It's bug-free, generates insightful reports, and the querying tool is a dream for data extraction.

Cons

I have not heard of any other software doing as great a job as Jira.

“Good product

Pros

Its adaptable features make Jira a perfect fit for any team's unique needs.

Cons

I don't know what should be improved because I can configure it.

“Eliminating management problems

Pros

It provides vital performance indicators for services, and its integration with other Atlassian software further enhances project management capabilities.

Cons

It turns out to be somewhat complex for me, in some cases, to solve even simple problems. Therefore, it requires specialized personnel to handle it.

“Robust ticketing and issue tracking

Pros

This software offers a robust ticketing system, streamlining the creation, tracking, and management of support tickets and issues.

Cons

I find Jira Service Management can have a steep learning curve, especially for users who are new to the Jira ecosystem.

“Good software

Pros

It is an excellent tool for tracking development tickets, seamlessly integrating with other systems.

Cons

I think user costs could be cheaper, but everything else is good.

“JIRA - Wonderful Task Management Tool

Pros

Jira's interactive and user-friendly interface makes it easy for developers to track their efforts. Automated workflows ensure consistent and efficient task completion, and the user dashboard provides clear insights into pending tasks.

Cons

There's nothing I dislike about the Jira Service Management tool. It is a powerful tool for tracking the workflow in organizations.

“Very good

Pros

The strength of Jira lies not only in its ecosystem of Atlassian programs but also in its ease of use. Tasks can be created swiftly, making productivity seamless.

Cons

One of the things I don't like is the task observation function because often I create different views for release, but if I observe a task, Jira shows it in all views, which I don't want.

“Thanks to JIRA Service, I provide great services. It has basically automated all of my workflows.

Pros

I am impressed by how easily I can issue timely tickets and manage their distribution with Jira.

Cons

I do not like how JIRA can be limited sometimes. I often need to access certain necessary features, but JIRA falls short.

“Jira user experience

Pros

It has become our go-to solution for helpdesk operations. Its range of features has significantly enhanced our support capabilities.

Cons

Complexity is an issue for me with JIRA. It can be especially complex for users like me who are new to the platform or have limited technical expertise. The initial setup and configuration required a significant learning curve, and the vast array of features and options can be overwhelming.

“Jira Service Management a Powerful Ticket System

Pros

As a ticketing system, Jira works flawlessly and offers extensive customization options. Its support for detailed reporting through JQL and third-party add-ons further enriches its functionality.

Cons

Setting up JIRA was very difficult for me. It required a lot of time and effort, and the software is not user-friendly. If I'm implementing it for a team that is not IT literate, I would probably include some extra training days.

“Jira Review

Pros

Their simplicity is what makes it so appealing. Its accessibility ensures everyone can interact with it effortlessly and stay on top of tasks.

Cons

I hate dealing with the roles in JIRA. I need to struggle with my company to get the proper access and roles, and I honestly am not sure if my company understands how to give me the right access.

“Excellent Product for whatever project and teams

Pros

I am a big fan of Jira. Its usability is top-notch, and integration with Bitbucket is seamless. Plus, its meticulous tracking of each sprint adds to its appeal.

Cons

Sometimes, or hardly ever, the real-time functionality of the platform fails. That's my only issue.