Jira Software Reviews

“Great project visualization”

Pros

This has been an excellent tool for organizing projects and collaborating with a team. Creating tasks is simple and the Kanban boards provide the best kind of visual overview. It's also highly customizable so it can be adapted to fit just about any project need.

Cons

There are a lot of detailed customization options and features which could feel overwhelming for users who aren't very tech-savvy.

“Stable and feature-packed tracking”

Pros

Over time, it has become noticeably more stable and packed with more useful features. The Agile boards, whether Scrum or Kanban, are still really valuable for keeping up with daily sprint progress. Workflow customization is flexible enough to match different project requirements and integrations with tools like GitHub make team collaboration feel more connected. The dashboards and filters using JQL are very powerful once you become familiar with them and the automation rules do a good job of cutting down repetitive tasks.

Cons

There's still some complexity for new users though. The learning curve can be steep especially when it comes to workflows and writing JQL queries. At times, the interface also feels a bit heavy, particularly when working on larger projects.

“Helpful guides and notes”

Pros

One thing that really worked well for me is being able to create a Confluence page, put together a guide and add notes that users can read or follow when they need help.

Cons

Feature I'm not a fan of is how hard it can be to find tickets especially because there's just so much in there.

“great team collaboration”

Pros

Working on projects with the team feels convenient and it's been really convenient to see everything in one place. The ability to create new tasks and assign them out has honestly been a game changer for how our team works together.

Cons

We've only come across a few minor issues up to this point. It works best when it isn't overloaded with too many tasks since that can make the process less efficient for other team members.

“Valuable project visibility”

Pros

This has been a really valuable project management tool for keeping teams on track, managing priorities and staying aligned on important deliverables. It gives stakeholders clear visibility into how initiatives are progressing and the customizable views and reporting features make it simple to visualize status and spot areas that need more attention.

Cons

Customer support is one area that could be improved. It's often difficult to get dedicated one-on-one time with someone from support which leads to a lot of unnecessary back-and-forth and makes it frustrating when you need to resolve issues quickly.

“Roadmaps, versioning and automation”

Pros

Running our large technical pipeline and sprint work through this has been good enough for what we need. I was honestly surprised that the automation didn't break everything the moment we connected our code repository links yesterday because that's usually what I expect. Having the Roadmap and the detailed individual tasks visible in the same view is really useful. The versioning is also a big plus since it keeps the ticket history from disappearing into the void.

Cons

Limit of 5 API requests per second is ridiculous. On top of that, people keep creating brand-new ad-hoc columns for tiny workflow steps instead of checking whether one already exists which makes the data feel fragmented and harder to follow. I also really dislike the licensing model, having to pay for every employee just so they can even view a ticket is far too expensive.

“Useful features and value”

Pros

It keeps adding genuinely useful features without losing the value for money. Rovo has turned out to be an AI tool I actually rely on regularly now especially for summarising work items and helping create clear next steps.

Cons

I'd still appreciate a little more control over disabling certain features we don't use especially the ones that take up screen space.

“Flexible workflows and tracking”

Pros

One thing that really stands out is how effectively it keeps work organized across multiple projects and teams. It makes tracking tickets, assigning tasks, setting priorities and checking what is still open or blocked much more manageable. I also appreciate how customizable it is for different workflows, whether you're using it for IT software development, support or internal project tracking.

Cons

Getting started with it can feel a bit overwhelming because there are so many menus, settings, boards, fields and workflow options to sort through. It takes some time to learn where everything is and how it all fits together. If the setup is not done carefully, things can become cluttered fairly quickly.

“Agile tracking platform”

Pros

From issue tracking to agile project management, this tool is incredibly powerful. It handles complicated sprint cycles, Kanban boards and task dependencies really well and the level of customization for workflows, fields and permissions makes it a strong fit for enterprise IT environments. On top of that, its integrations with other ecosystem tools and built-in automation features do a lot to simplify IT operations and improve collaboration across teams.

Cons

At the same time, the interface can come across as crowded and overly complex which creates a pretty steep learning curve for non-technical users. Performance also tends to slow down now and then when working with very large projects packed with custom fields and plugins. Beyond that, the initial setup, day-to-day administration and permission management take a lot of time and usually require dedicated expertise to keep everything organized and running efficiently.

“Flexible workflows for our team”

Pros

Being able to build custom workflows and boards for different projects has been a huge advantage for us. It's been especially helpful when tracking bug fixes and feature development since the whole team gets much better visibility into what's going on. The integration options have also worked quite well overall.

Cons

At times, the interface feels a little cluttered especially because there are so many configuration choices and settings available. It took some trial and error to figure out the best board setup without making things more complicated than necessary. The documentation could be clearer too.

“Project tracking that works”

Pros

A really great management tool for large software projects and it works nicely with other platforms like GitHub and Slack. The search feature has also improved a lot recently which has made finding things much better.

Cons

One frustrating part is the email notifications whenever a sprint changes and all the tickets get updated. There still aren't enough fine-tuned controls for managing notification settings.

“Strong project control”

Pros

This software has been really helpful for business growth and development. It makes it much easier to manage projects and adjust them when needed which helps keep everything on track and finish tasks within the set timeline.

Cons

The pricing is higher compared to many other tools available in the market. The interface can also feel a bit difficult for new users at the beginning.

“excellent for Scrum teams”

Pros

Works really well for handling complex engineering projects especially when it comes to internal communication and keeping scrum processes organized. It's very user-friendly for that kind of work.

Cons

Navigation can feel a little awkward depending on how each organization has it configured. That said, it has improved a lot in our setup.

“Automation and reporting”

Pros

The workflow automation is one of the strongest parts of this software especially when it comes to managing ticket lifecycles and keeping track of SLA monitoring. The dashboard reporting is also very capable and gives great operational visibility. On top of that, the integration with tools like Confluence works easily which makes day-to-day processes even more connected.

Cons

Getting started can take time because there is a fairly steep learning curve for new users. The wide range of configuration options is useful but it can also feel overwhelming and somewhat complex to set up at the beginning.

“Organized sprints and teamwork”

Pros

Its biggest advantage for us was how well it kept our tourism IT development projects organized and visible. Sprint planning, task tracking and collaboration across different teams became much more manageable which helped us roll out platform improvements and integrations on time.

Cons

A drawback is that it can feel a bit too complex for smaller tasks because there are so many configuration choices and workflow options. On our tourism IT projects, new team members occasionally needed extra time to get familiar with the system and use it effectively.

“Agile boards and reporting”

Pros

From an Agile standpoint, this feels like the ultimate tool. The flexibility of the Kanban and Scrum boards is fantastic and it makes it very clear who is working on what and how far each task has progressed. The reporting is highly detailed and the workflow customization options are impressively advanced.

Cons

At first, the interface felt very heavy and pretty intimidating. I also had to spend quite a bit of time digging through the settings and configurations to make it work the way I wanted and the mobile app is nowhere near as complete as the desktop version.

“Quick issue reporting with unclear routing”

Pros

Being able to report a system or application issue right away is the part I appreciate most especially since I don't have to make any phone calls before submitting it.

Cons

The downside is that once I send a ticket, I have no visibility into where it goes or which team actually receives it.

“Great sprint planning visibility”

Pros

Across multiple teams, it's been really helpful for tracking issues because every task includes the full context, like assignees, priorities and linked dependent issues. Watching tickets move through each stage and being able to follow progress across an entire release makes sprint planning much more manageable.

Cons

One issue that comes up at times is when several projects are being updated at once, the flood of notifications can get overwhelming and important alerts end up getting buried.

“useful task tracking”

Pros

From managing daily tasks to keeping projects moving, this platform has been really valuable for our team. It helps us track work effectively, assign ownership clearly and follow progress through dashboards that can be customized to fit our needs. Collaboration is one of its stronger points and it also connects well with other tools we already use. Considering the range of features it offers, it delivers great value for the price.

Cons

Even though the platform is quite capable, the interface can feel a bit complicated when you're new to it. Getting workflows and permissions set up takes some learning and usually needs extra administrative effort. Support has been helpful overall but the response time can differ depending on the kind of issue being handled.

“Reliable”

Pros

Across our development and testing teams, this has been a great foundation for managing work. The level of detail you can set with dependencies and task ownership is something I really appreciate because it keeps timelines visible and clear for everyone involved. The reporting is detailed enough to support our weekly team reviews and the Confluence integration has made updating documentation much more easy.

Cons

Getting started can feel overwhelming for new users especially when working on larger projects with lots of moving parts. Some of the more advanced features, like automation rules, take time to learn which can be a challenge for smaller teams or anyone without admin support. We've also noticed occasional slowdowns when dealing with more complex boards or during busier periods.