Jira Software Reviews

“Solid project management features

Pros

Its issue tracking and project management features are the biggest strengths for me. It gives teams a clear way to organize tasks, follow progress across different stages and work together more efficiently. The workflows can be customized a lot which makes it a good fit for both simple projects and more complex ones.

Cons

it can come across as complex and a little too heavy for people who are just getting started. Configuring workflows and getting familiar with all the features takes some time and the interface can feel overwhelming when you're only managing smaller projects.

“helpful built-in AI assistant

Pros

It feels very advanced and the built-in AI assistant has been really useful for filling in ticket details. It helps the team create complete, well-written tickets much faster while keeping a consistent style.

Cons

There's such a large volume of information that it can feel overwhelming and it really takes someone dedicated to keep everything organized. The AI feature definitely helps but I still think more of the process could be automated.

“Saves a lot of time

Pros

Switching from Google Sheets to this software has saved our team around 3 hours of manual work every single day. The automated email notifications that go out after shipments have been a huge help since they give us instant visibility into shipment status and kit counts without needing to track everything manually. It's also much more efficient because we get notified the moment a ticket is created so there's no more tedious copying and pasting of data.

Cons

Jira is definitely powerful but the board and ticket setup can feel a little overwhelming or clunky when you're trying to map out very short-term, day-to-day work. It takes a bit of tweaking to get the view set up just right for daily planning.

“Live updates keep us organized

Pros

This has been an incredible solution for staying on top of tasks. As the business grows and the workload increases, it helps keep everything under control and the live updates make managing it all much more doable.

Cons

The user interface was definitely a hurdle at first. When I started using the site, it wasn't very user-friendly and it felt pretty complex to figure out.

“highly customizable software

Pros

It really stands out for its highly customizable workflows, strong Agile capabilities solid scalability for larger teams and the broad selection of integrations it supports.

Cons

Getting started can be challenging because the learning curve is pretty steep. The interface also feels complex and cluttered at times, performance can slow down when handling large datasets and the pricing feels less practical for smaller teams like mine.

“Brings several PM functions together in one system

Pros

Getting into it takes a little adjustment but once it clicks, it adds a lot of structure and clarity to project work without feeling too complicated. It delivers solid value because it brings several project management functions together in one platform which reduces the need to rely on separate tools. For teams managing continuous development or more involved workflows, it does a very good job of keeping work organized and traceable and that saves time over the long term. Support has also been consistently responsive and useful whenever questions come up especially around configuration or setting up workflows. After the initial learning period, the platform is fairly simple to use and becomes more natural with regular use. Task management is one of its biggest strengths, with clear assignment, tracking and prioritization that helps avoid confusion over who is responsible for what. Collaboration is also handled well through shared boards, comments and real-time updates, making coordination across teams much better. Diagramming is not really a native strength but it can still be covered through integrations or connected tools which helps when visual planning is needed. Overall it works really well as a central place for managing projects and keeping teams on the same page.

Cons

At first, it can be a lot to take in. There are many settings, workflows and configuration choices and it takes time to understand how all the pieces connect. For smaller teams or people who are new to it, that learning curve can definitely slow progress early on. The interface can also feel somewhat crowded especially when you are dealing with several projects and boards at once. It sometimes takes more clicks than it should to reach the information you actually need which hurts efficiency. Another issue is pricing which can get expensive as the team expands or when extra features and add-ons become necessary. Even though the core product is strong some really useful functions are only available through higher-tier plans or additional integrations. Notifications can also become a bit much if they are not managed carefully since they can turn distracting quickly. Its flexibility is valuable but for simpler use cases that same flexibility can make the setup feel more involved than it really needs to be.

“strong planning capabilities

Pros

The planning capabilities here are really strong. Tracking work, using reports and breaking projects into smaller parts all work very well and it gives the right context for what needs to be done.

Cons

Some of the features feel a bit complex at first and structured release management takes some learning. Still, there are not many major downsides overall.

“Keeps different teams aligned

Pros

Jira gives you a very flexible and powerful way to manage technical workflows. The customizable boards, automation tools and integrations make it an excellent option for keeping different teams aligned. Working in product support, it's been simple to track issues from the moment they're reported through to final resolution, with clear visibility into ownership and status at every step. The advanced search and filtering with JQL is especially valuable when there's a large volume of tickets to handle.

Cons

It is a bit hard to understand at first especially for anyone new to the platform or trying to work with more advanced configurations and workflows. Certain admin-related tasks feel more complex than necessary and performance can dip when dealing with very large projects or dashboards packed with widgets. Although the interface is feature-rich, it can also feel a bit cluttered which may make onboarding harder for newer or less technical users.

“useful integrations

Pros

It really stands out for its flexibility and strong issue-tracking features. It helps teams create, prioritize and follow tickets efficiently while keeping progress visible for everyone involved. The customizable workflows and dashboards are especially useful for organizing processes and making sure teams stay aligned. Its integrations with other tools, along with the solid reporting capabilities, also add a lot of value when it comes to tracking performance and improving overall efficiency.

Cons

Can feel complicated and a bit overwhelming, particularly for new users. The interface is not always the most user-friendly so moving between boards, filters and tickets can take a while to learn. On top of that, when there is a lot of customization, workflows can become harder to maintain and performance may start to lag when handling a large number of tickets or a lot of data.

“Excellent for task management

Pros

This program has been excellent for managing tasks and keeping development work organized. At NextDay, it gives us a clear structure for handling issues, bugs and feature requests so everyone on the team can easily understand what needs attention and what is already in progress. Creating tickets, assigning them to teammates and following progress on boards makes collaboration much more efficient. Another big advantage is its flexibility since workflows, boards and fields can be adjusted to fit the way the team actually works.

Cons

A drawback is that it can feel somewhat complicated especially for people who are new to project management platforms. Because there are so many features and configuration choices, the interface can seem overwhelming at the beginning. Even things that sound simple, like setting up workflows or finding specific issues, may take some time to fully learn.

“connects well with Git

Pros

For a development team, one of the best parts of this software is how well it connects with Git and our CI/CD pipelines. It saves a lot of time because tickets can be tied directly to the work through pull requests and commit messages. Sprint tracking and moving tickets across the board also work very efficiently. It helps the whole team stay aligned on who is handling specific bug fixes and user stories without constantly needing to ask around.

Cons

Getting started with it is more difficult than it should be. There are so many menus and options that even basic task updates can feel unnecessarily clunky. It also turns into a mess when project managers or admins build too many custom workflows since that makes something as simple as moving a ticket to "Done" surprisingly hard. On top of that, performance starts to suffer because the system can get slow and unresponsive once the backlog grows too large.

“great value for money

Pros

Having all my tickets and ticketing options available in one central view makes a big difference. It keeps team and project collaboration running really well and since supporting customers is our top priority, Jira helps us handle that very efficiently. It's user-friendly, fairly affordable and offers excellent value for the money.

Cons

It can feel pretty complex at first because there are so many features, settings and toggles built into it. It takes a little time experimenting with it before everything starts to feel familiar.

“Tracks task progress clearly

Pros

The sprint Kanban board does a really nice job of showing task progress clearly. It's simple to share updates on a ticket with teammates and reassign work whenever priorities shift or someone else needs to take it over.

Cons

The interface feels pretty complicated to navigate. Also, it doesn't look very modern and has the vibe of older-generation software.

“helpful for managing tasks and tracking bugs

Pros

Working with it has been really helpful for managing tasks, tracking bugs and keeping team work organized. It's especially useful when developers, QA teams and project managers need to collaborate in one place. It may seem a bit complex at first but once the team becomes familiar with it, it turns into a very effective tool.

Cons

I appreciated how well it handles task and bug tracking in a structured way. It's very useful for managing day-to-day work, assigning responsibilities and following issue progress through to closure. The option to create custom workflows, set priorities, add comments and track statuses makes it very practical for real project management. I dont have any complaints.

“centralized solution

Pros

Having all tasks organized in one place makes a big difference. It is especially helpful for creating tickets tied to the manufacturing of reagent for clinical chemistry buffer. It also works well for following change orders on documents and managing QA report procurement for lyo beads. The workflow setup makes it clear how to assign work and track progress across different teams.

Cons

At times, it can be a bit hard to use especially for someone new to the system. The interface may feel confusing at first and takes a while to learn. Creating or updating tickets can also take extra time when there are a lot of required fields to complete.

“Complete development management platform

Pros

It's a truly complete and impressive development management platform, capable of handling even the most complex projects with large teams involved.

Cons

Unfortunately, it ends up being a bit too complex for simple projects or very small teams that don't need something this full-featured and heavy.

“outstanding integrations with Confluence and GitHub

Pros

The workflows are very flexible. If your team follows a specific or unusual process, you can set it up to match that exactly. The integrations with Confluence and GitHub are something I depend on a lot, it's really useful being able to see code commits or documentation pages linked right inside a ticket instead of having to search in different places. The drag-and-drop Kanban and Scrum boards also make our daily standups much more manageable and help keep the whole team aligned.

Cons

On the downside, the platform feels pretty heavy and can be slow at times. Waiting several seconds just to open a single ticket or change a status becomes frustrating especially when you need to move quickly. It also tends to overwhelm your inbox with a lot of unnecessary notification emails.

“effective for tracking project bugs

Pros

We rely on it for tracking project bugs and managing the team's time. The biggest advantage is the reporting since it helps us spot where our project processes need improvement.

Cons

The interface feels a bit scattered and not very organized. Also, when switching between desktop and mobile some required fields end up hidden.

“Customizable solution

Pros

It can be tailored to fit the way our team works. Backlogs, sprints, boards and JQL make it simple to keep track of tasks and progress. The audit trail and change history are also really helpful when you need to check who updated something. Overall it does a solid job of keeping everyone on the same page.

Cons

At the same time, the interface can feel cluttered and a bit awkward to use. Configuring workflows and permissions isn't very simple and can take quite a while to figure out. It also tends to slow down with very large projects or when too many apps are installed. On top of that some genuinely useful features are locked behind paid plans or require extra plugins.

“awesome AI features

Pros

After shifting our use of it more toward ticketing instead of full project management, it really started to shine. Once everything was configured, the automations and AI features became incredibly useful. At this point, it's bringing real value across the entire workflow especially from bug tracking through to code changes in Bitbucket.

Cons

Getting all the integrations set up was frustrating and the AI features we wanted took quite a few workarounds to make them function the way we needed.

“Helps teams collaborate

Pros

Jira works as a full ticketing system for tracking work and issues while helping teams collaborate in one place. It's basically the market standard for managing tickets and it doesn't take long to get comfortable using it.

Cons

A lot depends on how it's configured. If the setup is done poorly, it can feel complex for certain organizations or teams. It would also be better if the learning curve stayed smaller.

“Full ticket history is fantastic

Pros

Every task keeps a full history, along with its own comment thread and assigned owner. Even years later, you can open an old ticket and clearly trace why a decision was made and who was involved.

Cons

The interface can be a lot to take in at first and honestly feels like sitting in the cockpit of a 747, with buttons, menus and sidebars all over the place. On top of that, getting a project configured properly takes almost an IT administrator level of knowledge. If the setup isn't done carefully from the start, things can turn into a disorganized mess pretty fast.

“great for managing tasks across large teams

Pros

It works really well for managing tasks across large development teams. It lets you assign work to specific users and the ability to customize nearly any intake field on a task makes it very adaptable to different workflows.

Cons

I'd still like to see more templates available. Building simple intake forms from scratch took more time than I expected.

“Strong collaboration across teams

Pros

Team collaboration is a major strength of this tool and a big reason it can be used broadly and effectively across both business teams and IT support groups.

Cons

The biggest gap is the lack of training documentation which is an important piece if the tool is going to be adopted widely and used thoroughly across business and IT support teams.

“clear sprint tracking

Pros

It helps our team keep sprints and projects organized alongside BAU work without much hassle and it gives solid visibility into any blockers that come up.

Cons

One frustrating part is the complexity of finding older tickets that were grouped into closed sprints since they are not very simple to locate that way.

“Solid set of features

Pros

The feature set is really strong for the price. Once everything is configured, the platform is simple to use and keeps task management very organized. Collaboration across projects and teams works well and customer support responds quickly when needed.

Cons

Getting started can be confusing for new users and the initial setup takes a while. The interface can also feel a bit overwhelming, smaller teams may find the pricing expensive and the diagramming tools are fairly limited compared with software built specifically for diagrams.

“Can build workflows

Pros

Having everything organized in one place is a huge plus. It makes it really simple to keep up with tasks, bugs and overall progress especially when collaborating with a team. The customization is also a big benefit since I can build boards and workflows to match exactly what I need. On top of that, it connects well with other tools which ends up saving me a lot of time.

Cons

It's definitely a powerful platform but getting started can feel a little overwhelming because there are so many features packed into it. The interface is not always the most user-friendly either so there is a bit of a learning curve.

“simple to track tasks

Pros

Keeping track of tickets and tasks is very simple with this tool. It's easy to use, the status details are always available and sorting, filtering and querying tickets can be done quickly.

Cons

One downside is the restricted delete permission so tickets created by mistake can still remain an issue. The comments area, image attachment options and font styling also feel like they could use an update.

“Ability to adjust issue types

Pros

Being able to adjust every issue type, field and transition makes the platform fit the way I work instead of making me change my process to match the tool.

Cons

It usually needs extra support from a dedicated admin to manage everything properly. Without that oversight, workflows can quickly become cluttered and hard to follow.

“awesome test management tool

Pros

It works really well as a test management tool and connects with a variety of automation tools. It's something we can depend on for complete end-to-end test management.

Cons

The API key limitation can make test automation integration restrictive. Zephyr also still requires manual work and interruptions when dealing with direct integration to automated tests.

“Helps organize tasks

Pros

I really appreciated how it helps organize tasks and keep track of project progress. The boards, whether Scrum or Kanban, are clear and practical for everyday use. It's also very useful for managing bugs and maintaining good visibility into what the team is working on. The customization options are definitely a big advantage.

Cons

it can feel a bit intimidating. There are a lot of features so it takes some time to figure everything out. Some configurations are also fairly complex especially if you're not used to this kind of tool. At times, the interface can feel a little crowded.

“perfect for small teams

Pros

Setting up tasks and following progress with Kanban and similar boards works really well. It fits a small team nicely and also connects well with other products which makes day-to-day work more convenient.

Cons

It can take a bit more time to learn than some other tools. Searching across multiple projects also starts to feel a little complicated.

“Useful cross-platform connections

Pros

This product has been really solid especially for referencing tickets across different Atlassian apps. That cross-platform connection is genuinely useful and helps keep everything aligned.

Cons

The interface and a few features can be a bit difficult to work with on a daily basis. Some improvements to the UI and a reduction in latency would make it much better.

“Well structured interface

Pros

The interface is simple to work with and the marketplace apps make integrations simple which helps us get the most out of the platform.

Cons

Vendor support can be difficult at times especially when we are navigating the changes required by the enterprise.

“provides good value

Pros

Considering everything it offers, Jira is very good value for the money. The ticketing system works well for customer support and is simple to use. It also lets multiple teams handle and manage tickets together which really improves collaboration across the company.

Cons

At times, the interface feels a bit dated but it does not get in the way of keeping work moving or managing tasks efficiently.

“Top-notch task management tool

Pros

It is an incredible task management tool. It feels very user-friendly and simple to use and it's something people can pick up on their own without much training so the change management side is minimal.

Cons

The reporting side could definitely be better and there's room to add more features. That said some reports, like the ones for user points, are quite useful.

“Lets us assign tickets and monitor progress

Pros

From day one, it has been a organized and user-friendly platform that has significantly improved how we track and respond to inquiries. We can assign tickets, monitor progress and quickly pull up items for review or analysis. The option to add automations is also a big plus.

Cons

Jira is definitely one of the more expensive platforms so you really need to make full use of it to justify the price. That said if you take advantage of the complete suite of features, the cost feels worthwhile.

“attractive visual layout

Pros

The visual layout is something I really enjoy and it makes it much simpler for the team to work together on issues organize them clearly and stay on top of our tasks. I also really appreciate the built-in integrations and automation features.

Cons

the webpage refreshes slowly. I often have to manually reload it several times before the newest issue finally shows up.

“Makes collaboration simple

Pros

Working in Jira has been really helpful for writing requirements and staying aligned with cross-functional teams. It makes collaboration much simpler for groups made up of analysts, developers and QA and it feels more customizable than other similar tools I've used. I also appreciate being able to create both personal boards and shared team boards depending on what I need.

Cons

Getting started can be a little challenging for someone who hasn't used this kind of tool before. It would be helpful to have more detailed step-by-step guidance for first-time users and even refresher training, tips or trick sessions could add value for anyone using it.

“Central hub

Pros

Having everything gathered in one place makes the whole workflow much easier to follow from beginning to end. It's particularly useful for staying in sync with development and product teams, bugs, user stories, priorities and status updates are all visible so it's simple to see what's blocked, what's being worked on and what still needs attention.

Cons

Things can start to feel noisy and cluttered especially on bigger projects and important updates sometimes end up buried in long comment threads, notifications or ticket history. Depending on how the project is set up even reporting a simple bug can feel a little too involved because of the number of fields, steps or workflow requirements.

“can customize the workflow

Pros

Ticket and backlog management is easily the strongest part of this tool. If you're working with Agile or Kanban, it fits really well and handles both without issues. We also use it with Bitbucket and having pull request links show up right inside the ticket saves a lot of time. On top of that, the workflow can be customized to match pretty much anything you need.

Cons

At the same time, it feels far too heavy. There are moments when loading a single page takes forever which gets frustrating when all you want is to quickly check a task. The interface can also be really confusing for new users, with tons of buttons and settings tucked away in different places. It definitely comes with a pretty steep learning curve.

“Team collaboration made manageable

Pros

It makes bug tracking, task management and team collaboration much more manageable during agile development. The sprint boards and workflow tools keep projects organized and help developers and testers communicate better throughout the process.

Cons

Can be difficult for new users and the interface takes some time to get used to. The initial setup and configuration can also be challenging for teams that don't have prior experience.

“Extensive set of features

Pros

This software offers great value for money. It delivers a powerful feature set that works well whether you're part of a small team or a much larger organization. The platform is also quite user-friendly overall, with an interface that makes it simple to monitor progress, assign tasks and keep everything organized without needing a long learning period. Its task management capabilities are especially solid, making it easier to break large, complicated projects into smaller, manageable parts with clear visibility across the board. Collaboration is another area where it performs really well since it gives teams a centralized place to communicate, share updates and stay aligned in real time. On top of that, the built-in diagramming tools and integrations are very useful for mapping out workflows and processes which adds a lot of clarity to project work. Their customer support has also been responsive and helpful whenever issues come up which makes the overall experience even better.

Cons

At the same time, all of those powerful features can make the platform feel a bit too complex especially for someone new to it. Even though the interface is packed with functionality, it is not always the most user-friendly so ease of use can suffer and onboarding may take extra time and training. From a task management perspective, the high level of customization is helpful in theory but in practice it can sometimes feel overwhelming and make simple workflows more complicated than they need to be. That can also create challenges for project and team collaboration since people may have trouble staying aligned if workflows are not configured clearly from the beginning. Also, while it generally offers solid value for money, the cost can rise fairly quickly once you start adding advanced features and extra add-ons.

“excellent project tracking and visibility

Pros

It does a really good job of helping teams organize all the work required to move projects forward. The features give engineering leaders clear visibility into what's currently in progress and they also make it easier for engineers to divide up tasks across the team.

Cons

Its flexibility is definitely a strength but it also means companies need to configure it properly for it to be efficient and useful for engineers day to day. Even small setup decisions, like turning off "initiative" level tickets, can end up limiting what teams are able to do.

“Can customize it to fit our needs

Pros

Jira is highly customizable and works really well for collaboration. It's excellent for project management especially when it comes to collecting project data and keeping timelines on track.

Cons

That level of customization can also make the platform feel more complex than necessary, depending on the needs of the project.

“useful for working with remote teams

Pros

This tool has been really useful for tracking projects and working with remote teams. The customization options make project management feel more tailored to what the whole team actually needs. It helps me keep my own workflow organized and I can clearly communicate project status to clients just by updating the right fields.

Cons

it can be a little difficult because the learning curve is fairly steep. Since I'm not an admin, a lot of the fields feel redundant or not relevant to my role which adds some visual clutter. It's still workable overall but it definitely comes with a few challenges.

“Superb collaboration platform

Pros

It has been a fantastic collaboration platform for teams of any size. Its flexibility and versatility for software development make it excellent for managing everything from individual tasks to large-scale projects. The reporting features and visual diagrams are especially valuable for executive teams and the customer support team is consistently available when help is needed.

Cons

Because it is packed with features, it comes at a higher cost. It also takes a dedicated team to manage properly since setup and ongoing maintenance can be challenging.

“allows us to set up multiple projects

Pros

You can set up multiple projects and connect them to handle dependencies, run several boards within a single project and customize Kanban boards quite a bit so they fit the way your team works.

Cons

Workflow management feels less user-friendly than it should. Even when I build a simple workflow between item statuses and add just a few basic rules, it can still suddenly get stuck. It feels like there are hidden steps or rules getting in the way.

“Manages multiple projects

Pros

Having multiple projects managed in one central place is a big advantage especially with clear visibility into tasks, deadlines and who is responsible for what across the team.

Cons

It can be challenging at the beginning because the learning curve is pretty steep and new team members usually need dedicated onboarding or training before they feel comfortable using it.

“supports a productive team environment

Pros

Considering the price, it delivers great value and reliable service. Updating tasks and planning schedules is simple and it supports a productive team environment for working together on projects. On top of that, it includes plenty of features for building boards, lists and diagrams.

Cons

Compared with competing tools, it feels less colorful and more basic in appearance and the interface can be overly complex and crowded with too many options and settings.