Jira Software Reviews

“Full team visibility”

Pros

Having this in place gives us a complete picture of what the team is working on and helps us move through issues more effectively. That level of visibility matters a lot for us especially since we're a new product with plenty of technical requirements to manage.

Cons

At times, the system feels a little confusing for someone without a technical background. It's simple enough to read through and navigate but actually making changes or using some parts of it can feel a bit too technical.

“Simple ticket updates”

Pros

Submitting tickets and keeping track of them is incredibly easy. It's very simple to manage requests and stay updated on progress without any hassle.

Cons

Interface looks pretty basic and isn't especially appealing visually. That said, for the way I use it, that actually works in its favor since I mostly just need to add to tickets and check updates so the simplicity keeps things quick.

“Quick setup and team onboarding”

Pros

Getting started with it was easy and using it day to day has been just as simple. It also made training the rest of the team really manageable so they were able to become productive from day one.

Cons

We did run into some performance issues when adding more add-ons although those problems eventually cleared up after a while.

“Reliable roadmap planning”

Pros

Keeping a software development roadmap organized is usually complicated but this tool really helps with planning, tracking and managing it all. It does a very good job of bringing all of our development resources together into one unified place which makes everything much easier to follow.

Cons

Roadmapping capabilities still feel quite limited and the system can become slow and tough when you're using it heavily throughout the day.

“Daily hub for product work”

Pros

After you get the hang of it, this quickly turns into an everyday tool for tracking progress across developments and projects. For a product owner or product manager, it really becomes a go-to right-hand platform. It handles all the core essentials you need and also includes some useful integrations, such as Slack.

Cons

The first day with it can be a bit challenging and it's not the most simple option for non-developers. There's definitely a learning curve and how steep it feels mostly depends on the person using it.

“Helpful linked tickets and dashboards”

Pros

After moving from Salesforce to this IT ticketing tool, one feature I've appreciated the most is being able to connect related tickets which makes it much simpler to follow and manage associated issues. The option to create custom dashboards and reports is also really useful for tracking tickets effectively.

Cons

I haven't run into any problems using it as a ticketing tool. At this point, I honestly can't think of any drawbacks from a user perspective.

“Kanban keeps everything organized”

Pros

The kanban view is the part I enjoy most. I use it every day to keep track of what's sitting in the backlog, what's currently in progress and what's already been completed and it really helps me stay organized.

Cons

Interface doesn't feel very simple, probably because there's so much customization built into it. Cross-team collaboration can also be tricky when other teams are working in their own separate format.

“Cross-team project linking”

Pros

Being able to connect issues and projects across multiple teams in a large enterprise setting is really what makes this software so widely used.

Cons

Using it can feel pretty tough at times, with features tucked away in menus and icons that are not clearly explained. Since all kinds of people use it, business analysts, project managers, developers and others, it usually ends up being the power users who get the most out of it while also carrying the responsibility of keeping everything organized.

“User-friendly ticket tracking”

Pros

Keeping track of ticket status is very easy. The interface is user-friendly, the steps to complete tasks are quick and the system can be adjusted easily to match the user's preferences.

Cons

It is quite expensive and changing the theme comes with additional charges.

“Ticketing that keeps work moving”

Pros

Our team uses it to organize issues, assign tasks and keep track of team activity and it works really well for that. It's also very simple to use even for people outside the tech department. Whenever I need support for a service desk request or a technical software issue, I just submit a ticket and the IT team usually resolves it within a day. It's also very convenient to go back to an existing ticket and use the follow-up features to check progress.

Cons

From the way I use it, I honestly haven't come across anything to dislike.

“Handy tool”

Pros

Using it is very easy and Easy BI is quite convenient overall.

Cons

Collaboration still has room for improvement and the sprint reports could be better.

“great hub for teams”

Pros

Across our company, this platform is used by practically everyone involved in product development, from developers and QA to designers, product managers and even senior leadership. Each team has its own workspace inside it which makes collaboration much more organized. It is hard to describe it in just a few words because it really feels like a complete toolkit for a software development business and I would recommend giving it a try whether your team is small or large. The parts I use most are the backlog, story management and issue reporting. It serves as a single source of truth and the Epic and Story features are very user-friendly which makes a product owner's job much easier. On top of that, the development team can handle story estimation and sprint planning in the same system which keeps everything aligned and in one place. I would absolutely recommend it to both startups and larger software companies.

Cons

There is definitely a learning curve especially if you come from a non-technical or non-project-management background like I do. At first, I had a hard time navigating the platform and understanding how to use some of the features and tools. That said, with a bit of training even self-guided, it becomes much easier to get started. Once you get familiar with the interface, you begin to see just how capable and powerful the software really is.

“Team setup works well”

Pros

Getting team members set up and moving forward is really easy and I've genuinely enjoyed using it.

Cons

I think lower-tier plans should include unlimited access.

“Better team workflow”

Pros

Using this software has been very easy for both me and my team. We rely on it for Sales and Marketing and it has definitely helped us work more efficiently. Our favorite part is being able to assign tasks to people and review everyone's tasks week by week. It's also helpful that you can take actions within the system to keep projects moving forward and improve overall progress.

Cons

One thing we weren't happy with was the way the "board" and "roadmap" work together. Mapping out a project is simple enough but when it's time to check the timeline for each project, that part doesn't seem to function properly.

“Versatile issue tracking”

Pros

Pretty affordable for what it offers and it comes packed with features. We used it for project work and also collaborate with vendors through it regularly. It's one of the better issue trackers out there when it comes to customization.

Cons

Honestly, there wasn't anything that really stood out as a problem. It's also fairly simple to use.

“powerful analytics”

Pros

I find it to be an excellent fit for Agile projects. It includes helpful features like Kanban boards, burndown charts, sprint and user story reports, task assignment and workload management. There are plenty of customization options for workflows, issues, reports, timelines, forms and Scrum boards. I also like how easily it integrates with Confluence and many other popular tools through the Atlassian Marketplace making it a great choice for supporting a smooth DevOps workflow.

Cons

The reports aren't very visually appealing and there are only a limited number of built-in options to make them look better. Most of the time, I'd rather export the data to Excel and build the charts I need there. There's also a lot of customization but the interface feels less simple and somewhat cluttered because of it.

“Versatile all-in-one platform”

Pros

It handles just about everything and it's honestly tough to think of something this software can't be used for. Very versatile overall.

Cons

Sometimes it feels like there are so many things this software can do that keeping track of everything can become a bit difficult.

“Great collaboration and Smartsheet sync”

Pros

Collaboration tools work really well and the integration with Smartsheet is a big plus.

Cons

Using it doesn't feel very simple, the administration can be inconsistent and customization is harder than it should be.

“Essential for web development QA”

Pros

This software is essential when reviewing web development builds and handling quality control for individual modules during web development sprints.

Cons

Replying to issues within tickets could be made more simple.

“Helpful for company tasks”

Pros

This product has been really helpful for handling company tasks and getting day-to-day work done more efficiently.

Cons

It would be even better if there were more opportunities for user interaction within the product.