“workflow customization”

Pros

There's a huge range of features and customization options here. In fact, there are so many that it can feel a bit overwhelming at first but it also means you can tailor your workflows to match the way your organization operates.

Cons

That same depth can also become a downside. With so many features and customizations available, it's important to use the software the way it was designed, otherwise some of those tweaks can turn into a real headache over time.

“essential project companion”

Pros

These days, keeping projects organized and staying in sync with a team is hard to manage without the right system and this feels like one of those tools you absolutely need in your stack. I honestly can't picture handling project management without it. It does a really great job of helping teams collaborate, stay organized and keep everything moving on time. One of the best parts is that each project can run with its own workflow or management lifecycle without getting in the way of others which makes it incredibly practical.

Cons

JQL is a really strong feature for building your own queries and finding or bulk updating issues but once the query gets more advanced, you usually have to rely on a workaround or bring in an add-on to make it work. The existing formulas already offer a lot yet it can still be difficult at times to locate exactly what you need. Thankfully, that doesn't happen very often.

“keeps me focused”

Pros

Being able to clearly track the work I've already completed and plan upcoming tasks has made a real difference for me. It's a key part of keeping a project on course and it really helps me stay focused on the right priorities which brings a lot of value.

Cons

Getting everything set up wasn't very easy. It took some time to understand the collaborator permissions and to figure out the best way to organize the project board.

“perfect tool”

Pros

One thing that really works well in this software is how it keeps projects organized and even more than that, how well it connects with other products. I can tie an IT story to a Confluence page and also to Stash and everything stays linked together in a really natural way. When I check code into Stash, the IT story updates automatically which is incredibly useful. That level of visibility across the applications is a big plus for agile teams.

Cons

Setting up projects and making sure all the subtasks are linked correctly can be a bit tedious at times. That said, this is a pretty minor complaint overall.

“helpful file sharing”

Pros

Adding files to a ticket is really convenient since it works with a simple drag-and-drop action. The collaboration tools are also very helpful and work really well.

Cons

Interface looks and feels pretty basic. At times, it takes a bit of searching around to locate certain features.

“clean bug workflow”

Pros

It's really useful for gathering feature requests and bug reports, then sending them to the right team members. The interface is clean and posting new bugs is simple to understand.

Cons

The search feels pretty limited since, from what I've seen, you can't search within tickets themselves. Also, this may be more of a setup problem but as a basic user it's frustrating not being able to view all active requests sometimes.

“great for teams”

Pros

Works really well in agile environments for defining user stories, reporting bugs and documenting features.

Cons

A limitation is that dashboards and filters can only be modified by the person who created them.

“great tool”

Pros

There are lots of board style options to match different project needs. It's built with agile workflows in mind but it also works well for other approaches.

Cons

The per-employee pricing can end up being pretty expensive.

“helpful tracking but messy files”

Pros

For a maintenance project ticketing system, the most useful part was being able to see creation and resolution dates, know who was involved and tag people when needed.

Cons

One downside was that image uploads took longer than expected. On most threaded platforms, pictures are uploaded directly into the message but here they show up as attachments which can make the whole thread attachment section feel cluttered and confusing.

“simple boards and dashboards”

Pros

Creating issue types, dashboards and boards is pretty easy.

Cons

Setup feels overly complicated and really should have a simpler way to configure it. We also deal with performance limitations which means we can't add new custom fields and building structures is fairly complex too.

“custom workflows and sprints”

Pros

Handling sprint planning is much more convenient now and it covers sprint creation and tracking really well. Backlog tracking is great too and the option to build custom interactive boards for task management is a big plus. I can also create custom dashboards and add extra attributes to tickets, such as checklists which makes it more flexible. The support for tasks and subtasks works well, the architecture is fully customizable and Git commits from Bitbucket can automatically link to a ticket just by including the ticket ID in the commit message. On top of that, the task flow can be customized and it supports different issue types so there's a lot of room to adapt it to different team needs.

Cons

The interface is not very user friendly though. I had to spend a lot of time searching for something as basic as creating a new sprint board. The UI also changes often which makes it harder to stay familiar with where things are. At one point, the create button was shown only as a plus symbol and I actually had to ask others how to create a ticket because I couldn't even tell where the create option was.

“agile task management”

Pros

Works really well with Agile workflows and assigning plus managing tasks is easy. The dashboard is simple to use while still giving enough useful information at a glance.

Cons

A repository sync feature would be a helpful addition and the task dashboard could use more detailed descriptions.

“easy for everyone”

Pros

Right away, the interface feels simple and easy to use. It does a good job of offering features that work well for users at different experience levels, from beginners to more advanced users.

Cons

One frustrating part is that a refresh error can sometimes make you lose your progress. On top of that, leaving a page can also cause whatever you were working on there to disappear.

“great for requirements”

Pros

Across multiple projects, this has been an excellent tool to work with. Features such as recording test cases, epics and stories are really useful and it does a very good job of bringing all project requirements together in one place. It also helps a lot with managing project timelines. I've used it on several projects and it has consistently been a very valuable tool.

Cons

Pricing is a bit on the higher side compared with other tools available in the market. For a small or midsize company, I feel the cost can be difficult to justify or afford.

“clear sprint benefits”

Pros

Using it tickets has been easy and it makes bugs and gaps simple to understand. It also gives management clear visibility to track progress within the sprint. The time tracking feature and priority-based tickets are especially useful.

Cons

Tracking dates in tickets can sometimes be difficult because the information is hard to spot. To get more details, you usually have to check the history. It's also not very convenient to find resolved tickets.

“flexible and usable”

Pros

Since the new UI revamp, the product has become more usable and a lot less frustrating to work with. It's also highly configurable so it can be adjusted pretty well to fit different use cases.

Cons

I occasionally run into issues because the same project template is applied across all projects which doesn't always fit every team's needs.

“highly flexible”

Pros

It covers pretty much everything you could think of and offers a lot of flexibility, with plenty of room to extend it further.

Cons

In my opinion some of the newer updates seem to have removed bulk actions for certain items which is disappointing. That feature used to save a lot of time when it was available.

“custom cloud setup”

Pros

Choosing the cloud deployment worked out really well for us. The tool could be tailored closely to our process flow and the company's QMS which made it a very good fit. It's also user-friendly and presented in a clear, polished way.

Cons

One downside is how the floating licenses are billed. Once a license is assigned, it gets charged whether that user actually logs in or not so the company can end up paying for users who never even accessed the system.

“kanban with team clarity”

Pros

Rather than sending hundreds of emails back and forth, this tool keeps communication in one place which is a huge advantage. The kanban-style workflow is another big benefit and the range of options for organizing work is really extensive.

Cons

At times, the software feels overly complicated for the user and ends up taking a lot of time. Instead of just getting the task done, you can spend too much time dealing with the formalities.

“great issue tracking”

Pros

Keeping up with the day-to-day problems that come up on our platform is much more manageable with this software. It does a really good job of helping us organize issues, follow them through every stage of work until they're resolved and keep everyone on the team involved with status updates and contributions along the way.

Cons

Looking up past issues can be a bit tough at times and it sometimes takes longer than it should to find what I need.