“Flexible workflows and dashboard”

Pros

One of the best things about this software is how flexible it is for different projects. There are plenty of customization options and setting them up to build tailored workflows is pretty easy. The dashboard feels well organized, looks polished and is very user friendly overall. It also does a really good job of helping track and report bugs. Another big plus is the full integration with other popular tools our team already uses.

Cons

There is a bit more of a learning curve compared with similar products I've used. That said, it's not a major problem because there's a lot of documentation available to help along the way.

“Feature-packed solution”

Pros

Packed with features and we used it to keep track of development tickets, issues and updates for a portion of our software.

Cons

At a company our size, with fewer than 40 employees, the pricing made it too expensive to add more users so the limited user count became a small but noticeable frustration. Also, for the way we were using it, the platform sometimes felt overly powerful. Since there were so many capabilities we never touched, the interface and everyday workflow could come across as a little overwhelming and cluttered, almost like using a supercomputer to do basic arithmetic.

“Clear deliverables and visibility”

Pros

Since we rolled it out across our organization, productivity has definitely gone up. It gives everyone a clear view of their responsibilities on a project and makes progress tracking much more easy.

Cons

A few features can feel a bit unclear at first but it becomes much easier to understand once you spend some time with it. Considering how feature-rich the tool is, that feels fairly reasonable.

“Project integrations”

Pros

It's been extremely helpful throughout the entire project development process especially because of its versatile integrations.

Cons

I'd still love to see more free plugins added, particularly for the cloud version.

“Workflow and integration flexibility”

Pros

One thing I really appreciated was how configurable it is with the different workflows and screen schemes so you can set it up pretty much however you want. That said, to fully customize everything, you do need a great understanding of how the backend is structured. The add-ons and Slack integrations are also a big plus. It works especially well when someone has already handled the initial setup for you.

Cons

Getting into the backend for a custom setup takes quite a bit of trial, research and learning before you can even start building a tailored workflow for a project. It's not the simplest tool to tweak or customize right away. Luckily, there are some helpful tutorials online that make the process more manageable. It's definitely powerful but you have to invest a lot of upfront time to really understand all the customization options.

“Powerful and feature-packed”

Pros

Packed with functionality, this software can be incredibly powerful.

Cons

With so many features included, navigating it can feel confusing at times.

“simple for work and personal use”

Pros

The UI and UX are really well done and it's simple for just about anyone to get started with. I use it for both personal and business needs especially since I run my own IT setup.

Cons

One downside is that it still isn't widely used and a lot of people don't really know about it yet.

“Quick setup and performance”

Pros

Getting started with this was simple from installation through configuration. Everything feels well organized and handling bulk searches is very easy.

Cons

As more updates have been released, the earlier issues have been resolved and it now runs flawlessly.

“Search that delivers”

Pros

The configurability is a big plus and the advanced search functionality is especially useful. It's also fairly easy to use overall.

Cons

At times, new updates have caused regressions that affect usability or make the system feel less responsive.

“Agile ticketing boosts teamwork”

Pros

Keeping projects organized is much easier with this tool. The agile ticketing system works really well and helps move projects forward efficiently. Communication is simpler and it saves a lot of time during day-to-day work.

Cons

The interface can be a bit difficult to deal with especially when it comes to permission schemes.

“Simple request flow”

Pros

Submitting requests across different departments is really easy and hassle-free.

Cons

I do wish there were a clearer way to check who's assigned to my requests or at least receive an email update about it.

“Task tracking that delivers”

Pros

Keeping tabs on task progress and issue status works really well and the management side of it is great too.

Cons

One frustrating part is that cloning the default filter from a closed project into a new one is difficult.

“Features across teams”

Pros

It offers a wide range of features and functionality that support the needs of engineering, product and customer support teams really well.

Cons

There's a slight learning curve at the beginning and the interface could look a bit more polished.

“Flexible sprint tracking”

Pros

Getting this set up the way we needed was pretty easy. We were able to create sprints and iterations without much trouble and tracking user stories and bugs worked really well for our team.

Cons

One limitation was the lack of integrations with other tools we use, such as ZenDesk and TestRail.

“Useful charts and workflows”

Pros

Creating projects and issues is pretty easy and it lets us include all the relevant fields in the issue scheme. Setting up workflow schemes for projects is also simple. The best part is the reporting since we can build different pie and bar charts to track open issues or visualize results based on the filters created for those charts.

Cons

Whenever a new feature gets added to the tool, it can be hard to figure out how to use it because the dashboard doesn't provide quick pop-up guidance. It would be much better to have small pop-up change notes or tips that explain new features right away.

“Project planning simplified”

Pros

Since rolling it out to my team, planning projects and keeping track of priorities has become much more easy.

Cons

There are moments when switching between screens feels a little slow but it's only a minor issue.

“Deep workflow customization”

Pros

Right away, this feels like a powerful and highly adaptable workflow platform. It gives you the ability to customize nearly every part of a project which makes it especially valuable when you need the tool to fit specific processes instead of forcing your team into a limited setup.

Cons

Add-on marketplace definitely expands what the platform can do but not everything you might need is available there and many of the add-ons come at an extra cost. On top of that, getting truly deep customization out of the product usually means having some coding knowledge. The interface is also very broad, with layers of settings and options that are not always simple to navigate. One frustrating part is that support sometimes responds with suggestions along the lines of, "you can modify the base code but that isn't officially supported." For a product at this price point something as basic as adding a message to a login screen really should be built in and officially supported but it isn't.

“Helpful for shared codebases”

Pros

It works well for maintaining code when multiple teams are collaborating on the same source code.

Cons

It would be better if updating access rights were improved especially when it comes to setting user-specific permissions.

“Highly customizable platform”

Pros

It's a very powerful tool and it also offers a lot of customization options.

Cons

One thing that bothers me is that clicking on text automatically puts it into edit mode.

“Scrum tracking dashboards”

Pros

The dashboards and reports are the most valuable part of this tool. I use it at the project level and it gives a clear and concise view of the work completed and the user stories still remaining especially since we have multiple scrum teams involved in the project.

Cons

It already offers several charts and dashboards but it would be even more useful to have one that can forecast the likelihood of completing a sprint on time based on the scrum team's past performance.