Jira Software Reviews

“awkward file handling”

Pros

The way the fields can be used is very flexible which makes tracking information much more adaptable.

Cons

Attaching files and viewing them through the interface feels clumsy and not very simple.

“reliable webhooks”

Pros

Task management has been really useful and the notification integrations with our other tools, like Slack and email, work well. Setting up webhooks was easy and the data comes through accurately and on time which is exactly what we need.

Cons

Creating a new project is where it still gets frustrating. Even as an admin who has set up plenty of projects, I still run into issues during the setup process. Sometimes the changes do not stick when you save and it feels like you have to wait for it to sync before anything applies. There are also times when updates still do not reflect properly even after making the changes.

“smart search dashboards”

Pros

Dashboard has a really attractive UI and features like saved searches, workflows, labels, advanced search queries and the option to view items in the issue navigator make day-to-day work much more convenient.

Cons

One thing that's a bit frustrating is the rank feature now only works within a sprint. It used to be a global ranking system and this newer approach can feel a little annoying.

“workflow customization win”

Pros

The way this software lets you build workflows is incredibly powerful, with a huge amount of customization available.

Cons

At times, it can feel pretty complicated especially for users who are newer or less experienced.

“useful throughout”

Pros

Features and overall functionality have been great and everything works well for what I need.

Cons

The interface isn't quite as satisfying as it could be and it should be made clearer and more understandable for non-technical users.

“tailored workflows”

Pros

One thing I really appreciate is how we can build workflows around the way our team actually works instead of forcing everyone into a fixed process. It gives us the flexibility to follow what makes sense for our needs rather than blindly sticking to a limited system.

Cons

Honestly, it seems to include everything we need from a project tracking tool.

“ticket organization success”

Pros

It works really well for keeping tickets organized, letting multiple people access them and moving them through the workflow in a way that actually makes sense.

Cons

It can be a little tricky for some people at first but that's usually manageable by setting up the dashboard for new users and helping them begin from there.

“complete but complex tool”

Pros

It's a very comprehensive tool and touches on most areas involved in project work.

Cons

Getting the most out of it takes a significant amount of knowledge and experience with the platform.

“clear API access”

Pros

At our company, we rely on this software to manage customer issues and it has been very user-friendly throughout. I've also worked with its APIs and they're easy to handle. The platform is simple to understand and the documentation is clearly written and well explained. On top of that, the community has been really supportive whenever something comes up on the platform. It has made tracking issues and working through them much more manageable.

Cons

There are times when the domains do not work properly and the platform can be slow to load.

“dev team workflows”

Pros

One thing that really stands out is how many features this tool includes. It works just as well for adding a basic task as it does for coordinating an entire software development team and organizing work into sprints. The most unique part though, is the workflow setup for each board. You can define the full life cycle of a task from the moment it starts until it is completed. Because of that, if a task gets rejected, it has to move through the previously configured steps before returning to its earlier status. That workflow feature is genuinely impressive and not something I've seen in other similar tools.

Cons

The part I don't enjoy as much is the interface which can feel confusing when you're not familiar with all of the concepts. It also seems very heavily focused on software development teams.

“reliable project tracking”

Pros

Managing larger projects involves a lot of moving parts and this tool handles that really well. It helps keep big projects organized, lets us track each team member's task progress clearly and makes ticket management on the platform very convenient.

Cons

It has been genuinely helpful for managing our projects and I haven't come across any major issues or flaws with it so far.

“major time saver”

Pros

The workflow is very easy and it's one of the simplest ways to keep a project under control. It saves a tremendous amount of time when tracking down bugs and identifying who isn't performing well on the project.

Cons

Setting everything up correctly can be complicated at times especially when it comes to assigning the right permissions.

“centralized support hub”

Pros

Across our company, this is the one platform our IT department relies on to handle technology-related issues and we use it every single day with consistently strong results. It's especially useful because we have offices spread across the country and teams can still pick up, manage and resolve requests from anywhere. It also works well beyond IT since HR, Marketing and other departments can use it to track and address their own issues too.

Cons

One limitation is that only certain users can tag other people in tickets. I assume that's controlled by admin permissions but it creates a challenge for anyone without that access when they need to alert someone or get their attention on a specific issue. Because of that, we sometimes have to wait until the other person happens to see the ticket on their own.

“ownership visibility”

Pros

Keeping projects organized has been much easier with this tool and it gives our team complete visibility into who owns each step. Being able to tag coworkers in projects and comments, add attachments and monitor progress has been extremely useful. It really helps us stay organized and keeps everyone accountable.

Cons

The reporting section feels a bit awkward and somewhat confusing though it hasn't gotten in the way of our productivity with the tool.

“custom workflow power”

Pros

Level of customization is hard to overstate. You can build and fine-tune almost any workflow you can think of.

Cons

When you're dealing with a lot of interconnected systems, it doesn't really provide that big-picture, 10,000-foot view. It's very focused on the individual issue and getting it completed which isn't always how things work in every stage of real-world development. Because of that, it can feel a little misleading if you're expecting a complete all-in-one solution and you'll probably still need other software alongside it.

“task tracking engine”

Pros

Task tracking and management here is incredibly capable, almost to the point of being too advanced at times. There's a huge set of features and getting the most out of them really takes some expertise. That said, once everything is configured properly, it runs very well and becomes a highly effective tool.

Cons

At times, the task tracker feels overloaded with features which can make it a bit much to handle. If you already know your way around the system and understand how to use its full potential, it can be a real asset. For newer users though, it may feel overwhelming at first.

“ticket visibility boost”

Pros

It provides useful insight into our ticketing system and helps teams spot problems more quickly.

Cons

It doesn't align especially well with our internal ticketing system although that may have more to do with how our processes are set up internally.

“excellent ticket routing”

Pros

From my perspective it's a really strong platform for transferring tickets between departments and keeping that process organized.

Cons

Because there are so many options, a few of them can be easy to miss or get overlooked.

“team task success”

Pros

Managing tasks and staying on top of a large team takes much less effort with this tool. As a developer, it gives me a practical way to communicate with the whole team without getting stuck in long, unnecessary processes.

Cons

There is definitely a learning curve at the beginning. I still sometimes struggle to filter issues the right way.

“better accountability”

Pros

It's been really helpful for keeping my IT team accountable for the development work they're responsible for.

Cons

Getting fully up to speed with how everything works took a bit more time than I expected.