Total 1618 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

64%

4

Stars

32%

3

Stars

4%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

A
Anonymous

Hospital & Health Care, 101-500 employees

More than a year

4.0

Flexible but clunky administration

Pros

Personally I find it extremely flexible and adaptable to my workflows allowing me to configure it for a single team's needs or scale it across an entire company for comprehensive ticketing and I also appreciate how smoothly it connects with other Atlassian tools.

Cons

At times I find it clunky to administer because the settings and menus aren't very easy so making what should be smooth tweaks often ends up taking me far longer than I anticipate.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

JK
Jitae K.

Computer Software, 101-500 employees

Less than a year

5.0

simple setup with gitHub sync

Pros

Overall getting it up and running was really simple and I was impressed by how smoothly it ties into GitHub so I no longer have to manually copy and paste Jira story links into pull requests additionally the ability to assign different colors to stories helps everyone on my team quickly recognize which tasks belong to them based on their role and I particularly appreciate the deep customization options it provides.

Cons

Don't really have any serious complaints because it's a very powerful project management tool for my needs though if I had to single out one drawback it would be the cost especially when you scale up across teams and projects, the price becomes a more noticeable factor.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

A
Anonymous

Telecommunications, 500+ employees

More than a year

3.0

Can be rigid

Pros

In my experience Jira is highly effective for teams following SAFe, Scrum, or Kanban, since it preserves a detailed history and pushes timely notifications that keep everyone informed and enhance transparency and collaboration, I've also found integrations to be simple and reliable for example connecting it with TestRail was simple to set up and proved very useful.

Cons

That said, I frequently find Jira can be somewhat rigid when we need to operate outside its predefined structures and deploying it in a corporate environment typically requires substantial configuration and a fair amount of time compared with the much simpler single, user version, this inflexibility can limit teams that are accustomed to rapidly changing their processes.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

EC
Ellen C.

Computer Software, 101-500 employees

More than a year

5.0

Flexible with many integrations

Pros

I find Jira extremely flexible and adaptable since it supports both Scrum and Kanban boards and I can also integrate it with Confluence, Slack and a wide range of other apps available on the Atlassian Marketplace which makes managing workflows much smoother.

Cons

From my experience I have to stay connected to a strong, reliable network because everything runs in the cloud which means I have very limited or no offline access whenever I'm without an internet connection.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

JT
Junior T.

Accounting, 101-500 employees

Less than 6 months

5.0

excellent for task tracking

Pros

For me Jira is excellent at keeping track of tasks, bugs and workflows and because it lets me customize issue types and statuses, it's particularly well-suited to software development and agile teams.

Cons

I find the interface and the sheer breadth of customization options can feel overwhelming when I'm introducing it to new users or teams without technical backgrounds so we end up needing formal training.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

NB
Norman b.

Information Technology and Services, 500+ employees

Less than 6 months

5.0

Intuitive for sprints

Pros

Personally I find the interface intuitive which makes monitoring sprints and handling tasks straightforward, the configurable boards and the detailed reports give me clear insight into how my projects are progressing and having integrations with Confluence and Bitbucket is particularly handy.

Cons

At this point I can't really point to any downsides because I need to spend more time using it before I could spot any potential shortcomings.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Non-Profit Organization Management, 500+ employees

More than a year

4.0

straightforward task organization

Pros

In my experience it makes organizing and assigning tasks across multiple projects to our team members simple and I find it especially valuable for running agile workflows like sprints because the customizable dashboards give me clear at a glance visibility into how each project is progressing and where bottlenecks are forming.

Cons

When I introduce new colleagues to the platform I notice the interface feels overwhelming because there are so many features and options visible at once which often leaves people who haven't used Jira before confused and struggling to get up to speed without guided training.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

AG
Alejandro G.

Computer Software, 1-10 employees

Less than 6 months

4.0

easy multi-project management

Pros

When I'm juggling multiple projects at the same time Jira makes it easy for me to stay on top of everything I'm working on and it allows me to design customizable workflows while providing a clean, intuitive interface that makes navigation simple and efficient.

Cons

Haven't encountered any problems from my end and I genuinely want to applaud the developers for creating such an impressive platform.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

SR
Shilpa R.

Information Technology and Services, 500+ employees

More than a year

4.0

Boosts team collaboration

Pros

I rely on Jira for task management and project collaboration and I find its team focused features really boost participation while keeping tasks tightly tracked and organized which makes coordinating work across the team more effective.

Cons

I get frustrated that I can't create folders and subfolders for test cycles when I need them because this limitation confines me to Jira's flat test cycle structure and prevents more flexible organization.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

AA
Akintayo A.

Financial Services, 500+ employees

Less than a year

5.0

Unifies departments

Pros

What I appreciate most about Jira is how it brings every department across an organization into one collaborative workflow to manage and resolve complaints efficiently.

Cons

I'm frustrated that Jira can't be used without a live internet connection, so I can't work remotely and on top of that the interface feels clunky and far from user friendly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

A
Anonymous

Computer Software, 11-50 employees

More than a year

5.0

simplifies team collaboration

Pros

I value how Jira simplifies team collaboration, every project becomes simple to monitor through ticketing and I can break down tasks into manageable chunks.

Cons

Although Jira generally feels user friendly I found the initial learning curve somewhat intimidating and while the customer support is alright, I wish they responded to requests more quickly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

9

EM
Elizabeth M.

Mental Health Care, 500+ employees

More than a year

5.0

helpful task organizing

Pros

With Jira I genuinely appreciated how simple it is for organizing tasks and coordinating with my team, since setting up projects is simple and it lets me assign and monitor tasks across team members that visibility makes it much easier for me to follow a project's progress from kickoff through to completion.

Cons

What frustrates me most about Jira is the limited customization because even though I can choose not to fill certain fields the platform still exposes every available feature and field by default so unused items remain visible on task screens, this cluttered interface forces me and my team to navigate through unnecessary elements rather than having a truly tailored workspace for our workflows.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

9

Functionality

9

MB
Martha B.

Marketing and Advertising, 11-50 employees

More than a year

5.0

Most powerful PPM tool

Pros

Having worked with many PPM tools I can honestly say Jira is the most powerful platform I've come accross since it offers a broad spectrum of capabilities from detailed task management and powerful team collaboration to integrated instant messaging, cross project coordination and internal communication features that organize work across teams.

Cons

I don't really have any complaints about Jira because I found it easy to deploy, simple to tailor its features to our needs and usable without having to bring in external vendors or third party services.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

TD
Thibault D.

Automotive, 101-500 employees

More than a year

5.0

effective for complex projects

Pros

I've found Jira to be the most effective solution for handling complex projects that span multiple departments and countries and I'm urging my team to adopt it so we can centralize our information and standardize our workflows.

Cons

In a large organization made up of multiple companies or departments I sometimes struggle to find my way through the numerous folders and areas and overall the platform can feel unintuitive and harder to use than I'd expect.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

8

Functionality

8

ES
Elias S.

Financial Services, 101-500 employees

More than a year

5.0

simple with great support

Pros

I find the interface incredibly intuitive and easy to navigate and it serves as a powerful tool for organizing tasks while noticeably improving team collaboration furthermore their customer support is responsive and helpful making the overall cost feel like a very worthwhile investment.

Cons

From my perspective I honestly can't point to any drawbacks because it works so well as is and given how smoothly it supports project collaboration I consider it the best solution I've used for coordinating teams and managing projects.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

VC
Valerie C.

Publishing, 1-10 employees

More than a year

5.0

Adaptable with fine control

Pros

As someone who uses it regularly I find Jira extremely adaptable and packed with customization options and it gives me fine grained control over who can view or act on items and exactly how data and workflows are routed which makes the tool straightforward to work with and noticeably cuts down the time I spend managing projects and tasks.

Cons

Honestly I haven't come across any issues while using Jira, in my experience it works reliably and feels like an authentic, trustworthy platform without any obvious flaws to point out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SC
Susie C.

Non-Profit Organization Management, 11-50 employees

Less than a year

4.0

easy task tracking

Pros

What I really appreciate about Jira is how simple it makes tracking tasks and sharing progress with my team which significantly smooths out collaboration on bigger projects on top of that I frequently rely on its calendar feature because it's genuinely handy.

Cons

I find that when it comes to connecting other apps, Jira can be a bit clunky and not the most intuitive, so more often than I'd like I'm forced to loop in our IT team to handle the heavier integrations.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

8

NR
Nikhil R.

Information Technology and Services, 11-50 employees

More than a year

5.0

Organizes sprint planning

Pros

From my experience Jira organizes sprint planning and task tracking which lets my development team stay on the same page, work together without friction and get a clear view of how our work is progressing.

Cons

The interface is a bit daunting because there are so many configurable options and it also requires a fair amount of time up front to set up and tailor workflows correctly for our team needs.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

9

JR
John R.

Insurance, 500+ employees

More than a year

4.0

straightforward and intuitive

Pros

Operating Jira is simple and easy because it offers a clean, easy to grasp interface that I can quickly tweak and customize to suit our team's workflow needs.

Cons

The strict permission controls often slow me down and the way search results are displayed isn't very clear. It often leaves me guessing, did my query fail, or was there just nothing to find?

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

8

Functionality

8

AL
Amber L.

Hospital & Health Care, 101-500 employees

More than a year

5.0

Configurable with great mobile app

Pros

For our projects I find Jira extremely configurable which allows me to shape workflows and task boards precisely to fit our project and task management requirements and on top of that, the iOS mobile app delivers a cleaner, more attractive UI and UX than any other PPM tool I use making on the go management far easier.

Cons

Haven't faced any problems meeting our team and project management requirements while using Jira in the healthcare sector and it consistently supports our compliance driven workflows without causing friction.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10