Hospital & Health Care, 500+ employees
More than a year
“good for marketing workflows”
Pros
While the interface is clearly built with developers in mind, I've found the Board view in Jira surprisingly well suited for handling Marketing team tasks and when it's configured properly it can genuinely increase our workflow efficiency. It isn't going to be the most visually appealing tool out there but set up the right way it becomes a practical asset and I'm impressed by how it supports collaboration across the team when we're all working on shared projects.
Cons
I've noticed some progress over the years yet I still feel the overall interface looks rather outdated, it gives the impression that it was conceived and built by engineers for engineers rather than being polished for a broader audience.
Rating Distribution
Ease of use
7
Value for money
9
Customer Support
8
Functionality
8
Information Technology and Services, 101-500 employees
More than a year
“Organizes projects well”
Pros
I rely on Jira to keep our projects organised and make sure everything stays transparent across the team since its boards, task,tracking and reporting capabilities help me manage deadlines more effectively and coordinate with colleagues and overall I find that it genuinely adds value by saving time and reducing project confusion.
Cons
For me the interface often feels somewhat complex when I'm new to it and it usually takes a while to get comfortable with everything it offers, the customization options are powerful but in my experience they sometimes demand more technical know,how than I expected.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
9
Airlines/ Aviation, 101-500 employees
More than a year
“Best customer support tool”
Pros
JIRA has become useful piece of software helping a lot in my day to day work life. It provides a reliable way to track our records and customer complaints, while acting as a strong monitoring tool for every case we manage. I have used several different programs for this role and I can vouch that JIRA is the best option even if it is pricier than some competitors. Our customers are generally happy with our response times and with how we handle incidents in JIRA, whether we are writing detailed notes, sending attachments and pictures or highlighting sections of text. It feels like the best customer support tool we've used so far.
Cons
Even though JIRA is a great product I don't think it's perfect and there are several specific issues that I personally find very annoying in daily use. One main problem is the response time, because quite often after I click a menu the page will take about five seconds to finish loading, for me. Another issue concerns refreshing: I may update a case but the main dashboard doesn't reflect change immediately and when I refresh I see the old status first. It usually takes five to ten seconds to show the latest status and the search feature sometimes fails to return results I'm looking for which frustrates me.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Telecommunications, 500+ employees
More than a year
“Powerful team collaboration”
Pros
Among the many PPM solutions cluttering the market, Jira stands out as my preferred choice because I find that it provides exceptionally powerful tools for team collaboration, project coordination and task management that outperform the other alternatives Ive been using recently.
Cons
I've relied on Jira as my go to project portfolio management tool for more than six years and I find that the additions in version 237 are straightforward to personalize largely because the vendor supplies comprehensive free e,books and step,by,step tutorials that make customization painless.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Information Technology and Services, 101-500 employees
More than a year
“Tailored workflows and reports”
Pros
When I'm organizing tasks and projects I rely on Jira because it lets me build tailored workflows, pull detailed reports and use agile boards which really helps our team stay coordinated and meet deadlines while tracking ongoing progress.
Cons
I have noticed the UI can be pretty overwhelming for new users and a number of features took me quite a while to master since they come with a steep learning curve on top of that when projects get very large I have experienced occasional slowdowns and performance hiccups.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
8
Telecommunications, 101-500 employees
More than a year
“manages daily tasks well”
Pros
I rely on Jira to handle our day,to,day tasks and it makes organizing team, product and project work much simpler because it offers a wide range of features that let me create different types of tickets,,tasks, subtasks, issues, bugs and so on,,while also supporting sprint planning and automation rules so, for example, when a ticket is assigned someone automatically receives an email notification, the interface is straightforward enough to understand quickly, the visual charts and flow diagrams help me monitor team progress, it's reasonably priced for the value it provides and I appreciate that Jira rolls out updates to its tools regularly and quite frequently.
Cons
We can manage sprint planning for the entire team, track progress using chart diagrams and also keep tabs on all team work items through Jira which means we have a single place to see status, assignments and priorities making coordination easier even when multiple tasks are running in parallel.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Information Technology and Services, 1-10 employees
More than a year
“Usable with great dashboards”
Pros
I've found the interface very usable and the excellent dashboards combined with customizable filters make staying on top of tasks and keeping everything visible incredibly practical for daily management.
Cons
It would be great if they introduced more interactive dashboard features that embrace a Kanban style board because I'd really appreciate having a more visual drag and drop workflow to manage tasks.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Financial Services, 101-500 employees
More than a year
“powerful features!!”
Pros
While it's fairly straightforward I still find it packed with powerful features and useful benefits that organize our processes especially when organizing Program Increment (PI) dates.
Cons
Honestly I can't really point to anything I dislike, because the interface is extremely user friendly and intuitive to navigate moreover it integrates so smoothly with the rest of the product suite that using them together feels natural and effortless.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Telecommunications, 500+ employees
More than a year
“essential for businesses”
Pros
In my experience Jira serves as the quintessential tool that businesses ought to adopt to remain competitive in today's fast,paced digital landscape and I really value how it organizes workflows and saves hours by automating complex, repetitive activities such as project planning, task assignment and overall task management.
Cons
I use Jira on a regular basis and I seldom encounter features that fail to meet my expectations when I'm planning, tracking and managing projects so most of the time it aligns with how I work and supports my workflow without major friction.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
9
Information Services, 11-50 employees
More than a year
“energetic support and coordination”
Pros
For my part Jira's enhanced feature set combined with an energetic customer support team really stands out and I particularly appreciate how straightforward it is for me to coordinate projects with various teams allowing us to complete work quickly and with visually appealing results while managing tasks feels simple and doesn't require much struggle.
Cons
I've been genuinely impressed by this platform and its capabilities are truly remarkable so much so that I haven't encountered any significant problems or rough patches while using Jira.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Computer Software, 11-50 employees
More than a year
“simple and versatile”
Pros
As a user I find its simplicity and versatility for managing projects to be the most effective solution I've used and I believe its features are exceptional and truly distinctive.
Cons
In my experience the user interface could become considerably more intuitive and interactive and I have noticed that drag and drop functionality is missing which I think urgently needs to be added.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
8
Logistics and Supply Chain, 101-500 employees
More than a year
“simplifies task tracking”
Pros
I've found that Jira simplifies keeping track of tasks giving a clear view of progress and allowing me to keep the entire team organized within a single centralized workspace.
Cons
For me Jira tends to feel overwhelming initially because it has a large number of features and configuration options which collectively require a significant investment of time to understand.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Computer Hardware, 101-500 employees
More than a year
“Convenient with great integrations”
Pros
I find it a very convenient tool for tracking work and managing products since its GitHub integration is excellent and saves me time when planning software iterations, its ties with other Atlassian products also make it indispensable for our team's collaboration.
Cons
At times I find creating stories and epics to be difficult yet I still believe Jira outperforms any software Adobe provides.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Pharmaceuticals, 101-500 employees
More than a year
“Quick to learn”
Pros
Having never used JIRA before, I was pleasantly surprised by how quickly I could get up to speed, the straightforward design essentially dragging story cards from left to right as the project progressed made the workflow immediately intuitive and the internal support I received made troubleshooting quick and stress,free.
Cons
sometimes when problems popped up, I found that being unable to move a story card back from the right to the left forced me into extra manual steps which ultimately added more work and made issue resolution needlessly difficult.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Telecommunications, 500+ employees
More than a year
“single task hub”
Pros
For me having a single place to manage tasks has made coordinating work much easier because it improves visibility and transparency across teams, includes powerful issue tracking and even lets me take work with me thanks to mobile access.
Cons
Interface can be sluggish, with slow load times and unresponsive interactive elements and because its tracking is so granular, it sometimes encourages micromanagement where shuffling a Jira card gets treated as more important than actually producing real work and measurable results.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
9
Computer Software, 11-50 employees
More than a year
“extremely capable for teams”
Pros
Regarding teamwork, I really find Jira to be an extremely capable platform for organizing projects and individual tasks and it shines when it comes to enabling collaboration, I'm particularly fond of the ability to tailor workflows and assemble customized dashboards so I can monitor various categories of tickets which helps our group remain organized and productive.
Cons
I've noticed one recurring issue is the user interface which initially feels cluttered and can be hard to find your way around and on top of that the application tends to consume a significant amount of system memory,,particularly when I have many tabs or views open,,leading to sluggish performance that can interrupt my workflow.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Design, 1-10 employees
Less than a year
“Customizable workflows”
Pros
I've found the workflows to be incredibly customizable and I really appreciate the smooth integrations with other Atlassian products, while the issue,tracking and reporting tools are impressively powerful.
Cons
For me the system often feels overly complex for newcomers, presenting a steep learning curve and I've noticed it can become sluggish when I'm handling very large projects.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
8
Functionality
9
Leisure, Travel & Tourism, 101-500 employees
More than a year
“Clarifies task management”
Pros
I find Jira really clarifies task management and team collaboration since its visual boards lay out exactly what's currently in progress across vessels, equipment inspections and marketing campaigns and the availability of templates plus fast filters helps both crew and office staff stay aligned with daily priorities without constant checkins.
Cons
Biggest frustrations are that customer support can be slow when I have detailed workflow questions and initial setup requires a noticeable learning curve to add fields and build automations for new users additionally I had to learn to trim interfaces so non,technical team members aren't overwhelmed by screen clutter.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
9
Program Development, 1-10 employees
Less than 6 months
“straightforward ticketing”
Pros
Creating tickets and teaming up with coworkers is really straightforward and I genuinely appreciate how it helps me steer my employees toward what must be completed this week rather than overwhelming them with the entire scope of work.
Cons
I found that there's a fairly steep learning curve for anyone who hasn't used tools like this before and even though it takes a while to become comfortable, once you do it ends up being really efficient and enjoyable to use.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Telecommunications, 500+ employees
Less than a year
“Amazing collaboration tool”
Pros
Honestly, it's an amazing collaboration tool that pulls the right people together around a shared objective and in my experience its dashboard,focused layout gives me a more holistic way to handle task management, helping me coordinate responsibilities and track progress efficiently across the team.
Cons
If I really have to single out a weakness, it's that the user interface feels a little old,fashioned and could benefit from a fresher, more vibrant palette, because I often wish the visual design used more colors to make statuses and priorities stand out and improve my at,a,glance comprehension.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10