Total 2296 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

57%

4

Stars

38%

3

Stars

5%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

R

Ranu

Information Technology and Services, 11-50 employees

Less than a year

5.0
September 2022

Efficient Project Planning tool for organisations

Pros

Among the top software planning tools Jira offers extensive customization options aiding in issue management and task prioritization effectively.

Cons

Compatibility issues with other tools and initial customization complexities are areas where JIRA could improve.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

T

Taylor

Music, 1-10 employees

Less than 6 months

5.0
September 2022

Awesome!

Pros

Jira is my goto software for task and project management in my small business; it simplifies the process and boosts productivity.

Cons

I have no complaints about Jira it performs admirably.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sammy

Hospital & Health Care, 101-500 employees

4.0
August 2022

Admirable Customer support.

Pros

The system offers great customer support and a team. They are helpful, professional, and highly cooperative. We highly suggest JIRA.

Cons

Its critical to understand that Jira provides excellent customer service, and their thoughtfulness is essential, yet they frequently dont see the problem.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

7

L

Lisa

Internet, 2-9 employees

5.0
August 2022

Long term user!

Pros

This software has been in my possession for over 5 years. As a user and as a JIRA developer. With over 5 years of experience, JIRA has aided me in every project Ive worked on.

Cons

One of the best softwares Ive used.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

M

Maggie

Computer Software, 10-49 employees

4.0
July 2022

Good Functionality

Pros

To name a few features, it is simple to use and customize. Id argue Jira is a technology in and of itself.

Cons

Some of the information is difficult to access with JIRA.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

C

Charlie

Days autos shop , 2-9 employees

4.0
July 2022

Project budgeting

Pros

It allows the managers to calculate the expenses spent on each project and help users stay within the budget.

Cons

None

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

9

R

Robert

Passare , 2-9 employees

3.0
June 2022

Average

Pros

The software has the ability to identify the bottlenecks or potential risk factors during project development process to avoid them.

Cons

Some times the data is lost that is annoying .

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

8

A

Angelo

Information Technology and Services, 10-49 employees

5.0
June 2022

Our thoughts on JIRA

Pros

The simple design, many methods to do tasks, and logical visual representations of topics were all very appealing to me.

Cons

None

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

8

Functionality

10

B

Brian

Insurance Auto Auctions, 50-99 employees

4.0
May 2022

Jira Review

Pros

The system is easy to handle and navigate through. It is also a great solution for big corporations since Jira is designed with a development mindset in mind, thus its ideal for managing a hybrid team.

Cons

Unless a person is knowledgeable with software or databases, if your team is heavily focused on marketing, it will be highly anti-user friendly.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

7

K

Kent

Internet, 2-9 employees

3.0
May 2022

Good Team

Pros

The product team may easily see projects history and inform people if they have any updates or inquiries.

Cons

I have a few reservations about the tools, including a poor mobile app and limited file upload sizes.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

8

JKL

Jane K. Louve

Junior Manager, 1-10 employees

4.0
May 2022

Jira is a Very Useful Tool for Small and Mid-Size Businesses.

Pros

Jira is an extremely useful piece of project management software for tracking project enhancements and also bugs. We can move and set workflow for every type of ticket, and we can also apply validation of required fields. It is important that we can create custom text boxes as per requirement. We can also set up automation in the fields. Jira is very intuitive and had good references when it came to integration, and the support personnel were very helpful and did not get irritated when it came to answering a lot of questions.

Cons

It consumes a lot of PC resources and server space, meaning that if we open it in a browser, the RAM and CPU utilization increase, but the PC performance slums down due to heat up and the performance is reduced, which leads to all the other functions not operating at their full capacity. They could also update the user interface and introduce some new pricing packages for small and mid-sized businesses if the cost of entry is affordable and, through that, they could also attract more customers.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

9

R

Richy

Computer Software, 10-49 employees

5.0
May 2022

Helpful

Pros

Many developers use JIRA as part of their development process and consider it essential. JIRA is also used by a number of support teams within the corporation.

Cons

None so far!

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

10

K

Kathy

Marketing and Advertising, 2-9 employees

3.0
May 2022

Review

Pros

 My organization has been using Jira for a long time, and we were able to complete the project ahead of schedule.

Cons

Jiras user interface has become so complicated that we have to hire full-time employees to manage it.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

6

Functionality

7

S

sanjana

Hospital & Health Care, 101-500 employees

5.0
May 2022

JIRA is fairly straightforward.

Pros

It is very simple to manage projects. The smartphone version is also very easy to use.

Cons

None

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

J

John

Music, 10-49 employees

5.0
April 2022

Good

Pros

 An organization can make use of this product. Its user-friendly and gets the job done.

Cons

The system sometimes slows down.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

LD

Luis Daniel

Computer Software, 10-49 employees

5.0
April 2022

We love JIRA

Pros

I appreciate that JIRA enabled each team to plan their sprints according to their own preferences.

Cons

When the client is new, creating channels and moving around in the software might be difficult.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

R

Ricky

Information Technology and Services, 100-499 employees

4.0
April 2022

Awesome Software

Pros

In JIRA, you may manage many projects under one project, which is ideal for a whole system.

Cons

There is no single view available to see how dependencies are progressing

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

9

N

Ned

Utilities, 10-49 employees

5.0
April 2022

Good Project Management!

Pros

Its simple to create your own team for tracking user stories and complex projects. It aids in keeping the development and product teams informed about the projects progress.

Cons

None

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

10

Functionality

8

J

Josemaria

Computer Software, 100-499 employees

5.0
April 2022

We love JIRA

Pros

Jira is a project management software that is widely used in a variety of companies. It is currently one of the top three greatest project management systems looked into on our site.

Cons

NA

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

8

L

Leslie

Utilities, 50-99 employees

5.0
March 2022

We Love JIRA!

Pros

Its the greatest project management software available, so Im extremely pleased, as are all of my developers.

Cons

NA

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

8