Total 19 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

26%

3

Stars

11%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

H

Hamed

Medical Devices, 1-10 employees

Less than 6 months

5.0
February 2024

Recommendation

Pros

What I really like about the software is the expertise displayed in its work, analysis, and results.

Cons

Nothing bad to say because It is easy to use and incredibly simple to handle.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

6

Functionality

8

J

Joshua

Human Resources, 500+ employees

4.0
June 2023

Web based and Mobile android online project management software

Pros

The softwares ability to organize and generate qualitative and quantitative reports based on performance metrics is so so much valuable.

Cons

I believe that the software should not be limited to mobile Android, iPhone and iPad. There are deployment limitations that need improvement.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

8

BH

Ben H.

Construction, 11-50 employees

4.0
December 2022

Best business management software and stand apart from the competition thanks to live tracking

Pros

We have been pleased with how KPI Fire has helped us highlight our business’s weak point, which makes it clear where our focus should be. It allows for live tracking of a companys performance thanks to its excellent strategic planning management. The dashboard element of KPI Fire is by far the best feature.

Cons

We utilize the software for its core functionalities but have to pay for the entire package. The only thing I could point out is the high price, and I would appreciate it if there was an option to pay for only the features you use. Other than that, we are very happy with our purchase.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

9

WP

Walter P.

Electronic Manufacturing, 101-500 employees

3.0
November 2022

Engineered for excellence, but needs to be more user-friendly for newcomers.

Pros

I could not find a better method to compile all my company’s data in one secure place. KPI has a great system based on goals, which has helped us prioritize our most important goals and work together to reach them.

Cons

The software itself is not very easy to learn. But you get the results of the effort you put into it. I just don’t appreciate the amount of training you need to attend or the number of tries you need to get a feature to work as intended.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

Z

Zafer

Medical Devices, 500+ employees

Less than a year

5.0
August 2022

Great platform for strategic planning

Pros

KPI Fire have all the necessary features for strategic planning at the company level. In short it meets our requirements.

Cons

It would be beneficial if they offered better pricing plans mainly for long term commitments.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Joe

Medical Devices, 500+ employees

Less than a year

5.0
January 2021

Use of KPI Fire to track Continuous Improvement Projects

Pros

Thanks to this product finally our company has a centralized location to store and track all our Continuous Improvement Projects (Six Sigma, Lean, Kaizen, etc.)

Cons

The presentation of projects could be improved aesthetically. Currently our company still relies on PowerPoint for presenting projects to staff.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

F

Franco

Consumer Goods, 500+ employees

Less than a year

4.0
December 2020

KPI Review

Pros

The softwares design is very much intuitive and easy to use, requiring no IT assistance to get started with implementation. This feature enabled a high level of user involvement.

Cons

There are still ways to enhance the metrics and financial benefits provided by the application.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

Less than a year

4.0
August 2020

Execute strategies, align company objectives and goals with KPI Fire

Pros

As a small sized enterprise, it is important for us to identify areas for continuous improvement and KPI Fire has been instrumental in addressing that. It offers tools for managing the companys strategic plan and overall employee and process improvement. I consider it an excellent tool for tracking the success of our business decisions especially with its dashboard feature that provides visual updates on key modules.

Cons

We are still using key features of the software for our operations. The only complaint we have is the high price tag, we haven't had much to complain about.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

8

T

Tanya

Industrial Automation, 500+ employees

Less than 6 months

5.0
May 2019

Reps and his team.

Pros

KPI Fire has restored our Continuous Improvement program. Since introducing the KPI Fire mobile app to our production team we have received numerous improvement ideas. The softwares ease of use and the support provided by Reps and the team have been invaluable in training our staff and addressing our queries. We now have a single system to track all our Kaizen events, savings, and more. I highly recommend this software to Lean or Operational Excellence-focused companies.

Cons

Initially the software felt a bit overwhelming but Representatives ensured that none of my team members felt this way. He made himself available for weekly calls and online meetings to address any concerns we had.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Charles

Not Specified, 1-10 employees

Less than a year

5.0
February 2019

End to end performance/project/strategy management in KPI Fire

Pros

KPI Fire offers all the necessary modules in a comprehensive solution, something lacking in many another offering. Projects can be detailed and measured, aligning with overarching goals and objectives. Collaboration among cross functional teams is a key success factor and the software enables this. The ability to set up workflows in the 'Settings' section ensures organizational alignment with best practices, reducing the stress of constantly chasing after people to adhere to specific methods. This is a significant advantage. The Idea Funnel is also a great feature for capturing those moments of innovation. The software provides multiple views to suit individual preferences.

Cons

The graphic user interface appears somewhat "basic" in the way many developers prefer it, simple and forthright. This is in contrast to other offerings that focus more on appearance but lack in functionality.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

K

Kevin

Management Consulting, 51-100 employees

More than a year

5.0
September 2018

KPI Fire is the only software I have seen that effectively links execution through continuous improvement projects with objectives (KPI's) to make sure that your company is working on "the next best project"

Pros

Using KPI Fire is very easy. The flow of data from idea generation to project execution and its impact on KPIs is seamless.

Cons

Like any database, I have come across bugs and glitches. Fortunately the support team is quick to respond.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 1-10 employees

4.0
September 2018

Recommendable KPI Software !!

Pros

It is a very useful system for tracking KPIs with visual representations. Aligning a companys goals, targets and strategies in one system is remarkably easy. Additionally they can be evaluated and tracked accordingly.

Cons

It takes some time to fully understand the systems complete functionalities and align them with the user's requirements.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

E

Eliangie

Not Specified, N/A employees

Less than 6 months

5.0
July 2018

Successful projects with this software

Pros

I can easily plan all the strategies and activities proposed within the company. It is a cost effective and user friendly tool that I love

Cons

Although it is easy to use, it requires a significant amount of time and attention to ensure its functions are performed with utmost security.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

10

W

Watler

Electrical/Electronic Manufacturing, 101-500 employees

Less than a year

5.0
June 2018

Where was this product when I started my career. Sure wish it would have been around then! Love it!

Pros

There is no better way to organize the companys strategies, metrics, projects and ideas all in one place. The ability to collaborate with cross functional teams or locations is amazing.

Cons

I would like the addition of a burn down chart capability and more support options for Scrum teams. It would also be great to have a library of customer offered workflows.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

S

Supreeth

Mechanical or Industrial Engineering, 101-500 employees

More than a year

5.0
May 2018

Amazing planning software

Pros

This software ensures alignment with objectives and goals by providing the required data in the desired format.

Cons

Proper training is necessary to enter specific data and interpret the output. Different forms of data can lead to confusion.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, N/A employees

Less than 6 months

5.0
May 2018

software for successful projects

Pros

It greatly assists in planning all the strategies and activities proposed by the company. It is cost effective and user friendly. I love it!

Cons

Despite its ease of use the software still demands time and dedication to utilize it with complete security.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

10

J

Jorge

Electrical/Electronic Manufacturing, 101-500 employees

3.0
October 2017

KPI

Pros

There are not many KPI software options out there but this one is good. It is affordable and helps align the team with goals while managing projects. I particularly enjoy the visually appealing dashboards that provide a clear overview of company goals.

Cons

Understanding how the software works is not very easy in the start but once you learn about the relationships between processes and tasks, it becomes an excellent software solution.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

R

Rick

Management Consulting, 11-50 employees

Less than 6 months

5.0
August 2017

Must have for growing companies

Pros

The interface is detailed and allows for detailed information through drill down capabilities. Data entry and KPI tracking can be done in various ways. The software even offers a daily email that updates you on task and project progress.

Cons

The software is not a failure but you get out of it what you put into it. It requires either training or taking the time to figure out how to use it correctly. It demands commitment but the results are worth it.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

K

Keith

Not Specified, 11-50 employees

Less than a year

5.0
August 2017

Operational Excellence to the core

Pros

It is one of the few software products that combines strategic planning, metrics and projects seamlessly.

Cons

It takes a little bit of time to get used to but once I understood the relationship between Goals, Metrics and projects, it became quite intuitive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8