Leap Software Reviews
71 Review(s)
softwareOverall Rating
3.9
71 Review(s)
Rating Distribution
5
(30)
4
(23)
3
(6)
2
(2)
1
(10)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Overall Rating
3.9
71 Review(s)
Rating Distribution
5
(30)
4
(23)
3
(6)
2
(2)
1
(10)
Satisfaction Score
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
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Easiest pricing tool
Easiest pricing tool
Pros
Pricing any project takes just minutes and is very simple to do.
Cons
I do not know if it counts as a con or now but you have to ensure that you regularly update the system to reflect any changes you make.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Micah
Consumer Services, 11-50 employees
More than a year
May 2024
Good product terrible support and aggressive pricing
Good product terrible support and aggressive pricing
Pros
The product is well-developed and offers a comprehensive package for law practices, including document storage, time tracking, billing, trust accounting and matter management. It also provides remote access and has convenient features in its mobile app.
Cons
LEAP's marketing materials relies heavily on functionality but often require additional premium third-party licenses. The pricing structure is inflexible, lacking categories for admin staff versus fee earners, necessitating full licenses and precedent subscriptions for every staff member, including casual and part-time employees. Technical support has significantly declined in the past six months, with support tickets taking over a week to be acknowledged and remaining unresolved after two weeks. The lack of a transparent technical error ticketing system results in pushing users to online chat with wait times exceeding an hour, only to end up lodging a support ticket. The implementation process was poorly handled, marked by inadequate communication.
Ease of use
6
Value for money
3
Customer Support
3
Functionality
6
Julian
Law Practice, 1-10 employees
Less than a year
April 2024
Worst choice ever made
Worst choice ever made
Pros
In terms of locating client information, it is more intuitive and user friendly compared to PCLAW.
Cons
The software does not handle accounting for the operating account.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
4
Randy
Law Practice, 1-10 employees
Less than 6 months
March 2024
Easy to use
Easy to use
Pros
Learning, navigating and accessing the necessary information is easy. I find it very helpful that I can convert large document quantities into a single PDF within seconds.
Cons
Like any other software, Leap has its flaws. It often fails to open Word or Excel documents saved in Leap. Attaching files directly from Outlook to Leap is not possible as they must first be added to the desktop and then to Leap, which can be time-consuming. Apart from these issues, I am satisfied with Leap.
Ease of use
8
Value for money
6
Customer Support
4
Functionality
8
Hasmik
Legal Services, 51-100 employees
Less than a year
February 2024
Great potential, unfortunately customer service and support lets it down
Great potential, unfortunately customer service and support lets it down
Pros
The precedent library is good, and it's relatively easy to use.
Cons
We experienced a lack of support from LEAP, with no satisfactory solutions to the issues we encountered.
Ease of use
8
Value for money
6
Customer Support
3
Functionality
6
Melanie
Legal Services, 1-10 employees
Less than 6 months
November 2023
LEAP review
LEAP review
Pros
It excels in document automation.
Cons
Support is solely web-based, making it difficult to speak to a live person.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
ERIC
Legal Services, 1-10 employees
Less than a year
November 2023
Integration of Case Management & Practice Management in an Exceptional product.
Integration of Case Management & Practice Management in an Exceptional product.
Pros
One of my favorite LEAP features is its accurate management of trust accounts, ensuring compliance with IOLTA standards. The integration with Quickbooks eliminates the need for duplicate entries which enhances accuracy and data integrity. LEAP's extensive communication features, such as notes, email tracking, phone logs and calendar, allow any user to access real-time status updates on matters. The support system provided by LEAP is another excellent feature. I can chat with support, open a case, schedule assistance, or utilize LEAP University and the Community pages for research.
Cons
Occasionally fails in bulk printing and issues with contact management can occur.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Maribeth
Law Practice, 1-10 employees
More than a year
November 2023
Software promised so much and delivered nothing
Software promised so much and delivered nothing
Pros
Everything it offers is impressive and seemed to fulfill all my business needs. The training provided was decent, although in hindsight, it turned out to be useless.
Cons
The software is riddled with problems. Draft documents are of poor quality, and the support received was shockingly inadequate.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Carolyn
Legal Services, 1-10 employees
Less than 6 months
November 2023
No customer support
No customer support
Pros
Leap software is user friendly, but it offers much more robust features than what a small office requires.
Cons
When in need of customer support, it is not always available. Phone-in tech support is not offered, and support tickets can remain unassigned for hours.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
4
Matthew
Legal Services, 1-10 employees
More than a year
October 2023
Leap overview
Leap overview
Pros
The client account and month-end reports are excellent tools for management to stay on top of reporting and reconciliation. I also like the seamless integration with Outlook as it allows me to send emails directly from the software.
Cons
The software lacks efficient task management and time recording. Customer service is poor, with limited availability of assistance. Initially, when the software took over LOLA, the customer service support was good, but over time it is completely diminished.
Ease of use
6
Value for money
3
Customer Support
3
Functionality
6
Saba
Law Practice, 1-10 employees
More than a year
October 2023
Case Management made easy!
Case Management made easy!
Pros
The ability to easily search for the specific item I'm looking for is quite easy.
Cons
I find the invoicing system difficult to use, as I am unable to generate invoices.
Ease of use
10
Value for money
10
Customer Support
5
Functionality
10
Karla
Legal Services, 11-50 employees
More than a year
August 2023
This product is rubbish
This product is rubbish
Pros
Leap has absolutely nothing to recommend. They lack communication, display arrogance, and fail to respond to any form of contact, return calls or emails. Frankly, I'd rather go back to using a quill pen than rely on Leap. Yes, I've tried reaching out to them, and they haven't bothered to respond.
Cons
As a sole practitioner, I previously used the virtual practice system operated by SOS Legal. However, it seems that Leap has now acquired/taken over SOS Legal, and their treatment of customers who have been with virtual practice for 12 years is shockingly poor. There is no way to speak to anyone and they ignore emails. Furthermore, they resort to blackmail regarding your data. This company should not be allowed to operate in the legal field. Law firms, beware, as they will hold your data hostage if you let them.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
2
Peter
Law Practice, 1-10 employees
Less than 6 months
July 2023
Great functionality, very robust, no set up fees either. great for smaller practices under 30 users
Great functionality, very robust, no set up fees either. great for smaller practices under 30 users
Pros
The integration with Word and Outlook is seamless, making it almost indistinguishable, but with all the necessary buttons available.
Cons
Unless you install parallel or bootcamp, it's not compatible with Mac.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Legal Services, 51-100 employees
More than a year
July 2023
User friendly
User friendly
Pros
The library offers a wide selection of forms to choose from, the timekeeping software is user friendly, and the online support system is excellent.
Cons
The only downside is that it's quite expensive.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Kayren
Consumer Services, 1-10 employees
Less than a year
June 2023
Awful All Round
Awful All Round
Pros
Generating detailed reports is easy, and sharing files between LEAP and local storage is also hassle free process. It's also user-friendly and easy to learn, even for individuals with varying levels of tech skills.
Cons
The customer service experience has been unsatisfying. I made multiple attempts to resolve the same issue, but each time the LEAP customer support provided the same ineffective solution. I was promised calls from an engineer on three occasions, and despite giving them a one-hour window of unavailability, each time they called within that hour, resulting in missed calls and starting the process from scratch. There is no option to export or save time recordings in an Excel-compatible format; only hard copies or saving to PDF is available. This has significantly increased the time spent on preparing a Schedule of Costs, as each entry needs to be manually added and updated. The transition from our previous system to LEAP was far from smooth, with many matters not transferred and numerous errors or missing time recordings in the ones that were transferred. We had to spend a lot of time going through our files to correct these mistakes. The software has countless bugs and errors, especially with the Microsoft Office Add-ons, which do not seem to function properly across different versions of Office. Most cloud services either automatically delete or encrypt locally stored data. However, with LEAP, all data and documents accessed by a user are stored locally in an unencrypted folder without auto-deletion. This means that anyone with access to a device using LEAP can browse through all the documents and client information a user has accessed without even logging into LEAP or using the software.
Ease of use
8
Value for money
6
Customer Support
2
Functionality
4
Matt
Law Practice, 51-100 employees
More than a year
June 2023
Agrxis Review on LEAP
Agrxis Review on LEAP
Pros
I absolutely love LEAP and consider it an invaluable resource for my legal business. The aspect of LEAP that I find most valuable is its comprehensive document management system. Thanks to LEAP, I can now easily organize, store and access all my legal documents in one place. This significantly reduces the time and effort I would have otherwise spent searching for and managing physical files. Even on my mobile devices, the user-friendly interface and powerful search features make it incredibly easy for me to find specific documents. The document management capabilities of LEAP have greatly enhanced my productivity and efficiency, allowing me to dedicate more time to assisting my clients and less time on administrative tasks.
Cons
Although my overall experience with LEAP has been positive, I did encounter one aspect that posed a slight challenge. The customization and advanced settings in LEAP have a learning curve that I found less than ideal. As a user, I prefer software that offers flexibility and allows me to personalize it according to my specific requirements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joseph
Law Practice, 51-100 employees
More than a year
May 2023
Great case management system
Great case management system
Pros
The system is intuitive and easy to navigate, and whenever there are any issues, the team is always available to provide assistance through various channels.
Cons
Most of the times, the case management system experiences slow loading times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jade
Law Practice, 1-10 employees
More than a year
May 2023
Best Case Management system for family cases
Best Case Management system for family cases
Pros
It's fantastic to have everything consolidated in a cloud-based system. The integrations with Xero, Office and Review Solicitors are superb.
Cons
Law Connect falls short of its expected usefulness. We have abandoned using the Your Finances app.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Ann
Law Practice, 1-10 employees
More than a year
April 2023
Leap Review
Leap Review
Pros
It's easy to navigate, works well with our accounts system and offers great value for money.
Cons
So far, I haven't encountered anything that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julie
Law Practice, 1-10 employees
More than a year
March 2023
It can handle virtually anything we throw at it.
It can handle virtually anything we throw at it.
Pros
We implemented Leap while expanding our business, which did not disappoint us. It has completely transformed how we conduct our business, allowing us to outsource far more to team members than we used to. It has undoubtedly aided productivity, profitability, and client management. The accounting component and reports are by far the best features of Leap. They have made it considerably easier for me to keep track of finances. Overall, customer service is excellent, and the community forums are quite helpful.
Cons
The upgrades they push out routinely make necessary changes that affect our experience with the software. In older versions, we could enter an address on a card by searching the postcode. But they have removed that in the most recent release. The InfoTrack integration is useful, but the additional expenses are very expensive, and their sales crew has been very pushy with us for the past two years. They keep on trying to get us to buy more services from them. We feel they are very intrusive at times.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Emma
Legal Services, 1-10 employees
March 2023
Leap
Leap
Pros
The system is user-friendly, and it integrates seamlessly with LA billing.
Cons
It's unfortunate that the desktop version is not available for Mac users.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Amy
Law Practice, 1-10 employees
More than a year
March 2023
Leap is great but very expensive
Leap is great but very expensive
Pros
I really liked Leap because it fulfilled all the requirements perfectly. The UCPR forms and templates they provide were incredibly useful.
Cons
I recall that it was quite expensive, costing over $600 per month per user, and we were locked into a three year contract. The restrictions were significant, which is why we decided to switch.
Ease of use
10
Value for money
5
Customer Support
8
Functionality
10
Benard
Law Practice, 1-10 employees
Less than a year
March 2023
Leap Training
Leap Training
Pros
The training session was excellent, and I discovered many new features that I wasn't previously aware of.
Cons
There is nothing specific that I dislike, except for the instances when it's not functioning properly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joanne
Law Practice, 11-50 employees
More than a year
March 2023
Law Connect Demonstration Follow Up
Law Connect Demonstration Follow Up
Pros
My meeting with Kudzai was quite informative, and they thoroughly explained the numerous advantages of the system.
Cons
There were a few aspects in which we felt the system lacked when it came to Law Connect. Firstly, the inability to send emails directly from the Law Connect system and the fragmented storage of documents in different places. It would be beneficial if we could send all communications from one place within the Law Connect app, making it easier for both us and our clients. Secondly, the Law Connect app doesn't allow opening downloads as they have to be accessed through Leap.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Katie
Law Practice, 11-50 employees
Less than a year
March 2023
Review?
Review?
Pros
Works seamlessly on my iPad, and I can dictate directly into matters. The ability to convert to PDF is also convenient. Bylawyers and Law Connect are additional features that enhance its functionality.
Cons
The promised full legal aid capability is not present.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
6
Pauline
Law Practice, 11-50 employees
Less than 6 months
March 2023
Leap has been quite helpful in allowing us to work from home.
Leap has been quite helpful in allowing us to work from home.
Pros
Implementing Leap took some time, but it was worth the effort. Our entire practice now runs solely on Leap and its Microsoft interfaces. We planned on temporarily moving towards the work-from-home system, but it has become permanent for us thanks to the software. We have saved a lot on office and travel costs. Its integration with Microsoft Office is the complete feature we have used. The flexibility to personalize estate planning templates and the convenience of drafting documents once those templates are in place have streamlined our planning approach by quite a margin.
Cons
There is some translation ambiguity between UK/Australian and US law practices, which is inconvenient for us, given that we routinely deal with all three regions. The learning curve is also very steep, often requiring our new users to spend days in training. And they need to improve their Microsoft Excel interface with the court forms. Customer support is also just average and is not quick at giving us a response.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Anita
Law Practice, 11-50 employees
February 2023
Leap
Leap
Pros
Leap capability to convert documents into various formats is something I like and the clear case management and the option to input critical dates and fee estimates is also commendable.
Cons
Finding the appropriate guides for assistance can sometimes be hit or miss.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Karin
Law Practice, 1-10 employees
More than a year
February 2023
Robust case and firm management solution
Robust case and firm management solution
Pros
I have been using it for case management for about a year now. Opening files, creating folders, and creating business/personal cards are as quick as they would be in a Windows OS. Also, it can integrate with Xero for office accounts, which makes sending/receiving money easy.
Cons
There is just one thing that I am waiting for the vendor to add. Phone messages. It is crucial in our practice to have immediate access to phone messages on a client’s file but in a way that it only notifies the person dealing with that client. Instead, we receive company-wide alerts with Leap.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Brenda D
Law Practice, 1-10 employees
February 2023
Leap Case Management
Leap Case Management
Pros
The system is highly specific and comprehensive as it ensures better customer service.
Cons
The transition period was extremely stressful. Any transition process is bound to have its problems, but I would have greatly benefited from accessing Leap University earlier to familiarize myself with Leap. It is quite different, so it takes some time to adjust.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Julie
Law Practice, 11-50 employees
Less than 6 months
January 2023
The idea is there but the follow-through needs some work
The idea is there but the follow-through needs some work
Pros
The CRM's contact and matter cards are the standout feature for me.
Cons
I was disappointed to discover that several of the features advertised were not actually included after I signed a multi year contract. Despite the contract stating immediate access to the client portal, it took over six weeks for it to be set up, leaving us in a strange transition state. Additionally, although they promoted a workflow procedure, we were informed that it was only available in the UK and there was no estimate of when it would be available in the US. Another concern was the requirement for a third party to install the applications. While the installation itself took around 15 minutes per computer, the installer remained active on one of our firm's computers for over 12 hours. We raised our concerns about a potential data breach, but it took weeks for anyone to follow up, and when they did, we were simply told that nothing happened and it was okay. This is a serious data breach issue.
Ease of use
3
Value for money
3
Customer Support
5
Functionality
5
LaSheena
Legal Services, 1-10 employees
Less than 6 months
January 2023
Leap is straightforward but very powerful.
Leap is straightforward but very powerful.
Pros
We have successfully implemented Leap in our company to provide better services to our clients. It looks and feels very simple but manages to be extremely detailed and advanced. There has rarely been something we couldn’t accomplish using Leap, and a brief talk with the helpdesk frequently disclosed that the feature we needed has always been there and is easily accessible. Support is always quick and efficient, and it mostly solves many issues. I like how LEAP is open to community suggestions and discussions regarding modifications or additions to its product.
Cons
Using software to manage our cases was a new concept, especially considering our firm’s size. So, adjusting to a completely new thing at first was tough, and there was a strong desire to return to our old procedures. It took some time for us to overcome everyone’s anxieties and adjust to a new way of thinking. It was a major fault on our end, but it did not help that Leap’s agents could not guide us properly. We might have been okay if we had a little more guidance. However, the advantages of using LEAP significantly outweigh the difficult first learning curve.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marcus
Legal Services, 11-50 employees
January 2023
LEAP is the best platform we have ever used and don't see anything that could beat it
LEAP is the best platform we have ever used and don't see anything that could beat it
Pros
The abundance of guides and precedents available to us is quite helpful and saves a tremendous amount of time.
Cons
Having greater administrative control would simplify my life, although I am aware that they are making changes to address this.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vida
Legal Services, 11-50 employees
More than a year
December 2022
Program ia good, renewal is shady
Program ia good, renewal is shady
Pros
In the beginning, it was beneficial and provided significant assistance, but the renewal process became problematic.
Cons
I was satisfied with the software until it came time to renew. The renewal process was inappropriate and possibly fraudulent.
Ease of use
5
Value for money
8
Customer Support
7
Functionality
7
Christine
Law Practice, 1-10 employees
More than a year
December 2022
Very good system
Very good system
Pros
We made the switch to Leap from DPS almost three years ago. We've found LEAP to be a highly user-friendly system that can be easily accessed remotely, allowing us to operate a paperless office.
Cons
The system lacks easy report generation for demonstrating LAA compliance hours, and the helpdesk is slow to respond. However, the account manager assigned to us has been excellent, providing valuable assistance that compensates for these issues. I do feel that I'm not fully benefiting from the system, and it would be beneficial if they offered refresher training courses.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tina
Law Practice, 1-10 employees
More than a year
December 2022
The most frustrating service ever
The most frustrating service ever
Pros
If it hadn't been for my personal client relationship manager, I would have left sooner.
Cons
The billing process lacks a telephone service, and the web chat is cumbersome. Billing itself is challenging, as the auto reminders stopped working despite multiple requests for assistance over 1.5 years. The calendar booking system was non-functional, and e-signatures were difficult to use, causing inconvenience for clients. Training was outsourced to a third party who failed to address my questions adequately. Additionally, the autofields for drafting precedents were not user-friendly.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
2
David
Law Practice, 1-10 employees
Less than a year
November 2022
LEAP review
LEAP review
Pros
It was a good system, and they consistently kept up with billing codes and legal aid developments.
Cons
From June 2018 to May 2021, we used the system and encountered persistent issues with word integration and PDF conversion, which were never resolved. The system also failed to communicate with Xero.
Ease of use
8
Value for money
4
Customer Support
2
Functionality
6
Riffat
Legal Services, 1-10 employees
More than a year
November 2022
Not worth at all
Not worth at all
Pros
I joined them 14 months ago and since then I have regretted that decision every single day.
Cons
Initially, they were very friendly and persistent in getting me to sign the contract. However, I soon realized that nobody responded to my queries. Leap does not work with Apple or Mac computers, and they surprisingly fail to mention it. When I requested a money back guarantee within the first six months, they ignored my inquiries. Despite sending them over 30 emails to cancel the contract, they insisted that I had to stay with them for three years and continued deducting 100 from my account every month. I only used the software for a week before realizing it was incompatible with my equipment, but they showed no concern. I repeatedly asked for the complaint procedure, but they never responded.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Mohammad
Legal Services, 1-10 employees
Less than a year
November 2022
Case management review
Case management review
Pros
Leap software is quite easy to access and manage standard documents.
Cons
Sometimes, emails get misplaced into incorrect cases, and the software is not compatible with Outlook, which hinders the process of moving emails into each case file.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Nazneen
Law Practice, 1-10 employees
More than a year
November 2022
Probably worst mistake in my 31 year career
Probably worst mistake in my 31 year career
Pros
There is very little to appreciate. This software is simply unusable for law firms. It's a complete disaster!
Cons
The software simply does not function as it should. It majorly relies on Outlook and contains numerous bugs. Creating calendar events or tasks is impossible.
Ease of use
2
Value for money
2
Customer Support
1
Functionality
1
Michelle
Law Practice, 1-10 employees
Less than 6 months
October 2022
Leap is Wonder for Private and Legal Aid Work
Leap is Wonder for Private and Legal Aid Work
Pros
It offers numerous functions essential for a legal practice, although it does require some time investment to learn all the features. Once mastered, working with it is fantastic.
Cons
It can be a bit confusing to create and update standard letters, but customer support person assigned to us helped us a lot in assisting us with everything.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Michelle
Law Practice, 11-50 employees
Less than a year
September 2022
LEAP Review
LEAP Review
Pros
The accessibility, transition to a paperless office, elimination of duplications, ease of training and continuity, real-time updates, excellent customer service and integration with other products are all key benefits.
Cons
I would prefer an annual refresher course at no additional cost.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kenny
Law Practice, 1-10 employees
More than a year
September 2022
Leap, Quick Books - a win, win
Leap, Quick Books - a win, win
Pros
With just a click or two, everyone can access everything, making it highly transparent. It is easy to use on a daily basis for both attorneys and accounting personnel.
Cons
Although the quality of the available reports is good, there are areas where some improvements could be made.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
James
Law Practice, 11-50 employees
More than a year
September 2022
LEAP Is an Incredible Product
LEAP Is an Incredible Product
Pros
Nearly every feature is intuitive and user friendly and the customer support is unparalleled in our experience.
Cons
Certain elements, such as font size and icon size in the Correspondence window, could be larger.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dorrie
Law Practice, 1-10 employees
Less than a year
July 2022
Great product and excellent customer service
Great product and excellent customer service
Pros
Despite not being the most tech-savvy, I quickly learned the essentials. My support representative, who is also an attorney, was very helpful when I was new to the product and remains a valuable resource.
Cons
It would be beneficial to have an implemented sharefile system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bhavleen
Law Practice, 1-10 employees
Less than 6 months
July 2022
Great Product
Great Product
Pros
LEAP allows for customization of matters and templates, significantly reducing time spent on various case areas. Their customer service is outstanding, always available to assist with any issues and guide you towards solutions. I also like the fact that LEAP consistently strives for improvement, caring about how the product benefits law firms. They take the time to review suggestions and collaborate on enhancing not just the software but also our firm's utilization of each feature to enhance our cases and efficiency.
Cons
Occasionally, the software experiences glitches, but LEAP promptly resolves the issues, so it doesn't cause major issues. Another useful feature that would be added is the ability to edit expenses once they are entered. The operating account feature could offer more flexibility in making edits after saving. In our previous software, we could edit descriptions and transactions when preparing an invoice for the court.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Jessica
Law Practice, 1-10 employees
Less than a year
July 2022
LEAP user review.
LEAP user review.
Pros
LEAP is easy to navigate and use. I have had a fantastic experience and would highly recommend it to anyone, particularly legal practitioners.
Cons
I would like to have a better customer support as for now it is quite poor.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Immaculate
Computer Software, 1-10 employees
Less than a year
June 2022
Unhappy
Unhappy
Pros
Unfortunately, I cannot provide any positive feedback as the problem I've encountered remains unresolved for weeks, and no one is willing to assist or provide updates. I'm left frustrated and annoyed, having spent days trying to reach someone either over the phone or via email.
Cons
Lack of customer support has become a major issue for me. Not being able to contact them. I am waiting for more than a week in a hope that they will resolve the problem but nothing happened so far. It is extremely frustrating and affecting my work.
Ease of use
1
Value for money
2
Customer Support
2
Functionality
2
Lin
Law Practice, 1-10 employees
More than a year
May 2022
A Legal system that gets better and better.
A Legal system that gets better and better.
Pros
The Leap platform is simple to use, and both form templates and precedents can be customized. It integrates smoothly with various financial platforms. We use Xero, and it works seamlessly with it. The customer support is responsive and easily accessible. Most issues can be resolved through online training guides and user forums with minimal time and effort. The introduction of Customer Success Managers, who offer personalized support and are readily available, is excellent. When used as a CRM platform, the system truly delivers workflow and cost benefits.
Cons
Mobile access to Leap works well on Apple phones but lacks functionality on Android phones, which is a drawback. Surprisingly, Leap doesn't perform well on Apple Macs but functions excellently on PCs. Other legal system providers seem to have resolved this issue with their Android apps, considering that Android is the dominant and growing platform in the UK.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ron
Law Practice, 1-10 employees
More than a year
March 2022
David Roberts is great - wish leap had a call centre
David Roberts is great - wish leap had a call centre
Pros
Billing and prompt payments are streamlined.
Cons
The customer service and file setup need improvement. The FAQs are insufficient, and the ticket system is slow. However, I must commend David Roberts for his exceptional support. His assistance is the sole reason I haven't canceled my subscription.
Ease of use
7
Value for money
8
Customer Support
3
Functionality
8
David
Law Practice, 1-10 employees
Less than a year
March 2022
Great support
Great support
Pros
Navigation with Leap is easy, offers great functionality and the support is excellent. Plus, it's cost-effective.
Cons
There are no significant cons. The system fulfills all the necessary functions.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jon
Law Practice, 1-10 employees
More than a year
March 2022
Filters
Sort by:
Easiest pricing tool
Easiest pricing tool
Pros
Pricing any project takes just minutes and is very simple to do.
Cons
I do not know if it counts as a con or now but you have to ensure that you regularly update the system to reflect any changes you make.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Micah
Consumer Services, 11-50 employees
More than a year
May 2024
Good product terrible support and aggressive pricing
Good product terrible support and aggressive pricing
Pros
The product is well-developed and offers a comprehensive package for law practices, including document storage, time tracking, billing, trust accounting and matter management. It also provides remote access and has convenient features in its mobile app.
Cons
LEAP's marketing materials relies heavily on functionality but often require additional premium third-party licenses. The pricing structure is inflexible, lacking categories for admin staff versus fee earners, necessitating full licenses and precedent subscriptions for every staff member, including casual and part-time employees. Technical support has significantly declined in the past six months, with support tickets taking over a week to be acknowledged and remaining unresolved after two weeks. The lack of a transparent technical error ticketing system results in pushing users to online chat with wait times exceeding an hour, only to end up lodging a support ticket. The implementation process was poorly handled, marked by inadequate communication.
Ease of use
6
Value for money
3
Customer Support
3
Functionality
6
Julian
Law Practice, 1-10 employees
Less than a year
April 2024
Worst choice ever made
Worst choice ever made
Pros
In terms of locating client information, it is more intuitive and user friendly compared to PCLAW.
Cons
The software does not handle accounting for the operating account.
Ease of use
3
Value for money
3
Customer Support
3
Functionality
4
Randy
Law Practice, 1-10 employees
Less than 6 months
March 2024
Easy to use
Easy to use
Pros
Learning, navigating and accessing the necessary information is easy. I find it very helpful that I can convert large document quantities into a single PDF within seconds.
Cons
Like any other software, Leap has its flaws. It often fails to open Word or Excel documents saved in Leap. Attaching files directly from Outlook to Leap is not possible as they must first be added to the desktop and then to Leap, which can be time-consuming. Apart from these issues, I am satisfied with Leap.
Ease of use
8
Value for money
6
Customer Support
4
Functionality
8
Hasmik
Legal Services, 51-100 employees
Less than a year
February 2024
Great potential, unfortunately customer service and support lets it down
Great potential, unfortunately customer service and support lets it down
Pros
The precedent library is good, and it's relatively easy to use.
Cons
We experienced a lack of support from LEAP, with no satisfactory solutions to the issues we encountered.
Ease of use
8
Value for money
6
Customer Support
3
Functionality
6
Melanie
Legal Services, 1-10 employees
Less than 6 months
November 2023
LEAP review
LEAP review
Pros
It excels in document automation.
Cons
Support is solely web-based, making it difficult to speak to a live person.
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
ERIC
Legal Services, 1-10 employees
Less than a year
November 2023
Integration of Case Management & Practice Management in an Exceptional product.
Integration of Case Management & Practice Management in an Exceptional product.
Pros
One of my favorite LEAP features is its accurate management of trust accounts, ensuring compliance with IOLTA standards. The integration with Quickbooks eliminates the need for duplicate entries which enhances accuracy and data integrity. LEAP's extensive communication features, such as notes, email tracking, phone logs and calendar, allow any user to access real-time status updates on matters. The support system provided by LEAP is another excellent feature. I can chat with support, open a case, schedule assistance, or utilize LEAP University and the Community pages for research.
Cons
Occasionally fails in bulk printing and issues with contact management can occur.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Maribeth
Law Practice, 1-10 employees
More than a year
November 2023
Software promised so much and delivered nothing
Software promised so much and delivered nothing
Pros
Everything it offers is impressive and seemed to fulfill all my business needs. The training provided was decent, although in hindsight, it turned out to be useless.
Cons
The software is riddled with problems. Draft documents are of poor quality, and the support received was shockingly inadequate.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Carolyn
Legal Services, 1-10 employees
Less than 6 months
November 2023
No customer support
No customer support
Pros
Leap software is user friendly, but it offers much more robust features than what a small office requires.
Cons
When in need of customer support, it is not always available. Phone-in tech support is not offered, and support tickets can remain unassigned for hours.
Ease of use
6
Value for money
2
Customer Support
2
Functionality
4
Matthew
Legal Services, 1-10 employees
More than a year
October 2023
Leap overview
Leap overview
Pros
The client account and month-end reports are excellent tools for management to stay on top of reporting and reconciliation. I also like the seamless integration with Outlook as it allows me to send emails directly from the software.
Cons
The software lacks efficient task management and time recording. Customer service is poor, with limited availability of assistance. Initially, when the software took over LOLA, the customer service support was good, but over time it is completely diminished.
Ease of use
6
Value for money
3
Customer Support
3
Functionality
6
Saba
Law Practice, 1-10 employees
More than a year
October 2023
Case Management made easy!
Case Management made easy!
Pros
The ability to easily search for the specific item I'm looking for is quite easy.
Cons
I find the invoicing system difficult to use, as I am unable to generate invoices.
Ease of use
10
Value for money
10
Customer Support
5
Functionality
10
Karla
Legal Services, 11-50 employees
More than a year
August 2023
This product is rubbish
This product is rubbish
Pros
Leap has absolutely nothing to recommend. They lack communication, display arrogance, and fail to respond to any form of contact, return calls or emails. Frankly, I'd rather go back to using a quill pen than rely on Leap. Yes, I've tried reaching out to them, and they haven't bothered to respond.
Cons
As a sole practitioner, I previously used the virtual practice system operated by SOS Legal. However, it seems that Leap has now acquired/taken over SOS Legal, and their treatment of customers who have been with virtual practice for 12 years is shockingly poor. There is no way to speak to anyone and they ignore emails. Furthermore, they resort to blackmail regarding your data. This company should not be allowed to operate in the legal field. Law firms, beware, as they will hold your data hostage if you let them.
Ease of use
1
Value for money
1
Customer Support
1
Functionality
2
Peter
Law Practice, 1-10 employees
Less than 6 months
July 2023
Great functionality, very robust, no set up fees either. great for smaller practices under 30 users
Great functionality, very robust, no set up fees either. great for smaller practices under 30 users
Pros
The integration with Word and Outlook is seamless, making it almost indistinguishable, but with all the necessary buttons available.
Cons
Unless you install parallel or bootcamp, it's not compatible with Mac.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Christopher
Legal Services, 51-100 employees
More than a year
July 2023
User friendly
User friendly
Pros
The library offers a wide selection of forms to choose from, the timekeeping software is user friendly, and the online support system is excellent.
Cons
The only downside is that it's quite expensive.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Kayren
Consumer Services, 1-10 employees
Less than a year
June 2023
Awful All Round
Awful All Round
Pros
Generating detailed reports is easy, and sharing files between LEAP and local storage is also hassle free process. It's also user-friendly and easy to learn, even for individuals with varying levels of tech skills.
Cons
The customer service experience has been unsatisfying. I made multiple attempts to resolve the same issue, but each time the LEAP customer support provided the same ineffective solution. I was promised calls from an engineer on three occasions, and despite giving them a one-hour window of unavailability, each time they called within that hour, resulting in missed calls and starting the process from scratch. There is no option to export or save time recordings in an Excel-compatible format; only hard copies or saving to PDF is available. This has significantly increased the time spent on preparing a Schedule of Costs, as each entry needs to be manually added and updated. The transition from our previous system to LEAP was far from smooth, with many matters not transferred and numerous errors or missing time recordings in the ones that were transferred. We had to spend a lot of time going through our files to correct these mistakes. The software has countless bugs and errors, especially with the Microsoft Office Add-ons, which do not seem to function properly across different versions of Office. Most cloud services either automatically delete or encrypt locally stored data. However, with LEAP, all data and documents accessed by a user are stored locally in an unencrypted folder without auto-deletion. This means that anyone with access to a device using LEAP can browse through all the documents and client information a user has accessed without even logging into LEAP or using the software.
Ease of use
8
Value for money
6
Customer Support
2
Functionality
4
Matt
Law Practice, 51-100 employees
More than a year
June 2023
Agrxis Review on LEAP
Agrxis Review on LEAP
Pros
I absolutely love LEAP and consider it an invaluable resource for my legal business. The aspect of LEAP that I find most valuable is its comprehensive document management system. Thanks to LEAP, I can now easily organize, store and access all my legal documents in one place. This significantly reduces the time and effort I would have otherwise spent searching for and managing physical files. Even on my mobile devices, the user-friendly interface and powerful search features make it incredibly easy for me to find specific documents. The document management capabilities of LEAP have greatly enhanced my productivity and efficiency, allowing me to dedicate more time to assisting my clients and less time on administrative tasks.
Cons
Although my overall experience with LEAP has been positive, I did encounter one aspect that posed a slight challenge. The customization and advanced settings in LEAP have a learning curve that I found less than ideal. As a user, I prefer software that offers flexibility and allows me to personalize it according to my specific requirements.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joseph
Law Practice, 51-100 employees
More than a year
May 2023
Great case management system
Great case management system
Pros
The system is intuitive and easy to navigate, and whenever there are any issues, the team is always available to provide assistance through various channels.
Cons
Most of the times, the case management system experiences slow loading times.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Jade
Law Practice, 1-10 employees
More than a year
May 2023
Best Case Management system for family cases
Best Case Management system for family cases
Pros
It's fantastic to have everything consolidated in a cloud-based system. The integrations with Xero, Office and Review Solicitors are superb.
Cons
Law Connect falls short of its expected usefulness. We have abandoned using the Your Finances app.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
Ann
Law Practice, 1-10 employees
More than a year
April 2023
Leap Review
Leap Review
Pros
It's easy to navigate, works well with our accounts system and offers great value for money.
Cons
So far, I haven't encountered anything that I dislike.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Julie
Law Practice, 1-10 employees
More than a year
March 2023
It can handle virtually anything we throw at it.
It can handle virtually anything we throw at it.
Pros
We implemented Leap while expanding our business, which did not disappoint us. It has completely transformed how we conduct our business, allowing us to outsource far more to team members than we used to. It has undoubtedly aided productivity, profitability, and client management. The accounting component and reports are by far the best features of Leap. They have made it considerably easier for me to keep track of finances. Overall, customer service is excellent, and the community forums are quite helpful.
Cons
The upgrades they push out routinely make necessary changes that affect our experience with the software. In older versions, we could enter an address on a card by searching the postcode. But they have removed that in the most recent release. The InfoTrack integration is useful, but the additional expenses are very expensive, and their sales crew has been very pushy with us for the past two years. They keep on trying to get us to buy more services from them. We feel they are very intrusive at times.
Ease of use
8
Value for money
9
Customer Support
8
Functionality
7
Emma
Legal Services, 1-10 employees
March 2023
Leap
Leap
Pros
The system is user-friendly, and it integrates seamlessly with LA billing.
Cons
It's unfortunate that the desktop version is not available for Mac users.
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Amy
Law Practice, 1-10 employees
More than a year
March 2023
Leap is great but very expensive
Leap is great but very expensive
Pros
I really liked Leap because it fulfilled all the requirements perfectly. The UCPR forms and templates they provide were incredibly useful.
Cons
I recall that it was quite expensive, costing over $600 per month per user, and we were locked into a three year contract. The restrictions were significant, which is why we decided to switch.
Ease of use
10
Value for money
5
Customer Support
8
Functionality
10
Benard
Law Practice, 1-10 employees
Less than a year
March 2023
Leap Training
Leap Training
Pros
The training session was excellent, and I discovered many new features that I wasn't previously aware of.
Cons
There is nothing specific that I dislike, except for the instances when it's not functioning properly.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Joanne
Law Practice, 11-50 employees
More than a year
March 2023
Law Connect Demonstration Follow Up
Law Connect Demonstration Follow Up
Pros
My meeting with Kudzai was quite informative, and they thoroughly explained the numerous advantages of the system.
Cons
There were a few aspects in which we felt the system lacked when it came to Law Connect. Firstly, the inability to send emails directly from the Law Connect system and the fragmented storage of documents in different places. It would be beneficial if we could send all communications from one place within the Law Connect app, making it easier for both us and our clients. Secondly, the Law Connect app doesn't allow opening downloads as they have to be accessed through Leap.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Katie
Law Practice, 11-50 employees
Less than a year
March 2023
Review?
Review?
Pros
Works seamlessly on my iPad, and I can dictate directly into matters. The ability to convert to PDF is also convenient. Bylawyers and Law Connect are additional features that enhance its functionality.
Cons
The promised full legal aid capability is not present.
Ease of use
8
Value for money
7
Customer Support
8
Functionality
6
Pauline
Law Practice, 11-50 employees
Less than 6 months
March 2023
Leap has been quite helpful in allowing us to work from home.
Leap has been quite helpful in allowing us to work from home.
Pros
Implementing Leap took some time, but it was worth the effort. Our entire practice now runs solely on Leap and its Microsoft interfaces. We planned on temporarily moving towards the work-from-home system, but it has become permanent for us thanks to the software. We have saved a lot on office and travel costs. Its integration with Microsoft Office is the complete feature we have used. The flexibility to personalize estate planning templates and the convenience of drafting documents once those templates are in place have streamlined our planning approach by quite a margin.
Cons
There is some translation ambiguity between UK/Australian and US law practices, which is inconvenient for us, given that we routinely deal with all three regions. The learning curve is also very steep, often requiring our new users to spend days in training. And they need to improve their Microsoft Excel interface with the court forms. Customer support is also just average and is not quick at giving us a response.
Ease of use
9
Value for money
9
Customer Support
10
Functionality
8
Anita
Law Practice, 11-50 employees
February 2023
Leap
Leap
Pros
Leap capability to convert documents into various formats is something I like and the clear case management and the option to input critical dates and fee estimates is also commendable.
Cons
Finding the appropriate guides for assistance can sometimes be hit or miss.
Ease of use
8
Value for money
10
Customer Support
8
Functionality
10
Karin
Law Practice, 1-10 employees
More than a year
February 2023
Robust case and firm management solution
Robust case and firm management solution
Pros
I have been using it for case management for about a year now. Opening files, creating folders, and creating business/personal cards are as quick as they would be in a Windows OS. Also, it can integrate with Xero for office accounts, which makes sending/receiving money easy.
Cons
There is just one thing that I am waiting for the vendor to add. Phone messages. It is crucial in our practice to have immediate access to phone messages on a client’s file but in a way that it only notifies the person dealing with that client. Instead, we receive company-wide alerts with Leap.
Ease of use
7
Value for money
8
Customer Support
9
Functionality
9
Brenda D
Law Practice, 1-10 employees
February 2023
Leap Case Management
Leap Case Management
Pros
The system is highly specific and comprehensive as it ensures better customer service.
Cons
The transition period was extremely stressful. Any transition process is bound to have its problems, but I would have greatly benefited from accessing Leap University earlier to familiarize myself with Leap. It is quite different, so it takes some time to adjust.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
10
Julie
Law Practice, 11-50 employees
Less than 6 months
January 2023
The idea is there but the follow-through needs some work
The idea is there but the follow-through needs some work
Pros
The CRM's contact and matter cards are the standout feature for me.
Cons
I was disappointed to discover that several of the features advertised were not actually included after I signed a multi year contract. Despite the contract stating immediate access to the client portal, it took over six weeks for it to be set up, leaving us in a strange transition state. Additionally, although they promoted a workflow procedure, we were informed that it was only available in the UK and there was no estimate of when it would be available in the US. Another concern was the requirement for a third party to install the applications. While the installation itself took around 15 minutes per computer, the installer remained active on one of our firm's computers for over 12 hours. We raised our concerns about a potential data breach, but it took weeks for anyone to follow up, and when they did, we were simply told that nothing happened and it was okay. This is a serious data breach issue.
Ease of use
3
Value for money
3
Customer Support
5
Functionality
5
LaSheena
Legal Services, 1-10 employees
Less than 6 months
January 2023
Leap is straightforward but very powerful.
Leap is straightforward but very powerful.
Pros
We have successfully implemented Leap in our company to provide better services to our clients. It looks and feels very simple but manages to be extremely detailed and advanced. There has rarely been something we couldn’t accomplish using Leap, and a brief talk with the helpdesk frequently disclosed that the feature we needed has always been there and is easily accessible. Support is always quick and efficient, and it mostly solves many issues. I like how LEAP is open to community suggestions and discussions regarding modifications or additions to its product.
Cons
Using software to manage our cases was a new concept, especially considering our firm’s size. So, adjusting to a completely new thing at first was tough, and there was a strong desire to return to our old procedures. It took some time for us to overcome everyone’s anxieties and adjust to a new way of thinking. It was a major fault on our end, but it did not help that Leap’s agents could not guide us properly. We might have been okay if we had a little more guidance. However, the advantages of using LEAP significantly outweigh the difficult first learning curve.
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Marcus
Legal Services, 11-50 employees
January 2023
LEAP is the best platform we have ever used and don't see anything that could beat it
LEAP is the best platform we have ever used and don't see anything that could beat it
Pros
The abundance of guides and precedents available to us is quite helpful and saves a tremendous amount of time.
Cons
Having greater administrative control would simplify my life, although I am aware that they are making changes to address this.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Vida
Legal Services, 11-50 employees
More than a year
December 2022
Program ia good, renewal is shady
Program ia good, renewal is shady
Pros
In the beginning, it was beneficial and provided significant assistance, but the renewal process became problematic.
Cons
I was satisfied with the software until it came time to renew. The renewal process was inappropriate and possibly fraudulent.
Ease of use
5
Value for money
8
Customer Support
7
Functionality
7
Christine
Law Practice, 1-10 employees
More than a year
December 2022
Very good system
Very good system
Pros
We made the switch to Leap from DPS almost three years ago. We've found LEAP to be a highly user-friendly system that can be easily accessed remotely, allowing us to operate a paperless office.
Cons
The system lacks easy report generation for demonstrating LAA compliance hours, and the helpdesk is slow to respond. However, the account manager assigned to us has been excellent, providing valuable assistance that compensates for these issues. I do feel that I'm not fully benefiting from the system, and it would be beneficial if they offered refresher training courses.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Tina
Law Practice, 1-10 employees
More than a year
December 2022
The most frustrating service ever
The most frustrating service ever
Pros
If it hadn't been for my personal client relationship manager, I would have left sooner.
Cons
The billing process lacks a telephone service, and the web chat is cumbersome. Billing itself is challenging, as the auto reminders stopped working despite multiple requests for assistance over 1.5 years. The calendar booking system was non-functional, and e-signatures were difficult to use, causing inconvenience for clients. Training was outsourced to a third party who failed to address my questions adequately. Additionally, the autofields for drafting precedents were not user-friendly.
Ease of use
4
Value for money
4
Customer Support
2
Functionality
2
David
Law Practice, 1-10 employees
Less than a year
November 2022
LEAP review
LEAP review
Pros
It was a good system, and they consistently kept up with billing codes and legal aid developments.
Cons
From June 2018 to May 2021, we used the system and encountered persistent issues with word integration and PDF conversion, which were never resolved. The system also failed to communicate with Xero.
Ease of use
8
Value for money
4
Customer Support
2
Functionality
6
Riffat
Legal Services, 1-10 employees
More than a year
November 2022
Not worth at all
Not worth at all
Pros
I joined them 14 months ago and since then I have regretted that decision every single day.
Cons
Initially, they were very friendly and persistent in getting me to sign the contract. However, I soon realized that nobody responded to my queries. Leap does not work with Apple or Mac computers, and they surprisingly fail to mention it. When I requested a money back guarantee within the first six months, they ignored my inquiries. Despite sending them over 30 emails to cancel the contract, they insisted that I had to stay with them for three years and continued deducting 100 from my account every month. I only used the software for a week before realizing it was incompatible with my equipment, but they showed no concern. I repeatedly asked for the complaint procedure, but they never responded.
Ease of use
2
Value for money
2
Customer Support
2
Functionality
2
Mohammad
Legal Services, 1-10 employees
Less than a year
November 2022
Case management review
Case management review
Pros
Leap software is quite easy to access and manage standard documents.
Cons
Sometimes, emails get misplaced into incorrect cases, and the software is not compatible with Outlook, which hinders the process of moving emails into each case file.
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Nazneen
Law Practice, 1-10 employees
More than a year
November 2022
Probably worst mistake in my 31 year career
Probably worst mistake in my 31 year career
Pros
There is very little to appreciate. This software is simply unusable for law firms. It's a complete disaster!
Cons
The software simply does not function as it should. It majorly relies on Outlook and contains numerous bugs. Creating calendar events or tasks is impossible.
Ease of use
2
Value for money
2
Customer Support
1
Functionality
1
Michelle
Law Practice, 1-10 employees
Less than 6 months
October 2022
Leap is Wonder for Private and Legal Aid Work
Leap is Wonder for Private and Legal Aid Work
Pros
It offers numerous functions essential for a legal practice, although it does require some time investment to learn all the features. Once mastered, working with it is fantastic.
Cons
It can be a bit confusing to create and update standard letters, but customer support person assigned to us helped us a lot in assisting us with everything.
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Michelle
Law Practice, 11-50 employees
Less than a year
September 2022
LEAP Review
LEAP Review
Pros
The accessibility, transition to a paperless office, elimination of duplications, ease of training and continuity, real-time updates, excellent customer service and integration with other products are all key benefits.
Cons
I would prefer an annual refresher course at no additional cost.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kenny
Law Practice, 1-10 employees
More than a year
September 2022
Leap, Quick Books - a win, win
Leap, Quick Books - a win, win
Pros
With just a click or two, everyone can access everything, making it highly transparent. It is easy to use on a daily basis for both attorneys and accounting personnel.
Cons
Although the quality of the available reports is good, there are areas where some improvements could be made.
Ease of use
10
Value for money
8
Customer Support
8
Functionality
8
James
Law Practice, 11-50 employees
More than a year
September 2022
LEAP Is an Incredible Product
LEAP Is an Incredible Product
Pros
Nearly every feature is intuitive and user friendly and the customer support is unparalleled in our experience.
Cons
Certain elements, such as font size and icon size in the Correspondence window, could be larger.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Dorrie
Law Practice, 1-10 employees
Less than a year
July 2022
Great product and excellent customer service
Great product and excellent customer service
Pros
Despite not being the most tech-savvy, I quickly learned the essentials. My support representative, who is also an attorney, was very helpful when I was new to the product and remains a valuable resource.
Cons
It would be beneficial to have an implemented sharefile system.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Bhavleen
Law Practice, 1-10 employees
Less than 6 months
July 2022
Great Product
Great Product
Pros
LEAP allows for customization of matters and templates, significantly reducing time spent on various case areas. Their customer service is outstanding, always available to assist with any issues and guide you towards solutions. I also like the fact that LEAP consistently strives for improvement, caring about how the product benefits law firms. They take the time to review suggestions and collaborate on enhancing not just the software but also our firm's utilization of each feature to enhance our cases and efficiency.
Cons
Occasionally, the software experiences glitches, but LEAP promptly resolves the issues, so it doesn't cause major issues. Another useful feature that would be added is the ability to edit expenses once they are entered. The operating account feature could offer more flexibility in making edits after saving. In our previous software, we could edit descriptions and transactions when preparing an invoice for the court.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Jessica
Law Practice, 1-10 employees
Less than a year
July 2022
LEAP user review.
LEAP user review.
Pros
LEAP is easy to navigate and use. I have had a fantastic experience and would highly recommend it to anyone, particularly legal practitioners.
Cons
I would like to have a better customer support as for now it is quite poor.
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Immaculate
Computer Software, 1-10 employees
Less than a year
June 2022
Unhappy
Unhappy
Pros
Unfortunately, I cannot provide any positive feedback as the problem I've encountered remains unresolved for weeks, and no one is willing to assist or provide updates. I'm left frustrated and annoyed, having spent days trying to reach someone either over the phone or via email.
Cons
Lack of customer support has become a major issue for me. Not being able to contact them. I am waiting for more than a week in a hope that they will resolve the problem but nothing happened so far. It is extremely frustrating and affecting my work.
Ease of use
1
Value for money
2
Customer Support
2
Functionality
2
Lin
Law Practice, 1-10 employees
More than a year
May 2022
A Legal system that gets better and better.
A Legal system that gets better and better.
Pros
The Leap platform is simple to use, and both form templates and precedents can be customized. It integrates smoothly with various financial platforms. We use Xero, and it works seamlessly with it. The customer support is responsive and easily accessible. Most issues can be resolved through online training guides and user forums with minimal time and effort. The introduction of Customer Success Managers, who offer personalized support and are readily available, is excellent. When used as a CRM platform, the system truly delivers workflow and cost benefits.
Cons
Mobile access to Leap works well on Apple phones but lacks functionality on Android phones, which is a drawback. Surprisingly, Leap doesn't perform well on Apple Macs but functions excellently on PCs. Other legal system providers seem to have resolved this issue with their Android apps, considering that Android is the dominant and growing platform in the UK.
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Ron
Law Practice, 1-10 employees
More than a year
March 2022
David Roberts is great - wish leap had a call centre
David Roberts is great - wish leap had a call centre
Pros
Billing and prompt payments are streamlined.
Cons
The customer service and file setup need improvement. The FAQs are insufficient, and the ticket system is slow. However, I must commend David Roberts for his exceptional support. His assistance is the sole reason I haven't canceled my subscription.
Ease of use
7
Value for money
8
Customer Support
3
Functionality
8
David
Law Practice, 1-10 employees
Less than a year
March 2022
Great support
Great support
Pros
Navigation with Leap is easy, offers great functionality and the support is excellent. Plus, it's cost-effective.
Cons
There are no significant cons. The system fulfills all the necessary functions.
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Jon
Law Practice, 1-10 employees
More than a year
March 2022