Leap Software

Easiest pricing tool

Pros

Pricing any project takes just minutes and is very simple to do.

Cons

I do not know if it counts as a con or now but you have to ensure that you regularly update the system to reflect any changes you make.

Good product terrible support and aggressive pricing

Pros

The product is well-developed and offers a comprehensive package for law practices, including document storage, time tracking, billing, trust accounting and matter management. It also provides remote access and has convenient features in its mobile app.

Cons

LEAP's marketing materials relies heavily on functionality but often require additional premium third-party licenses. The pricing structure is inflexible, lacking categories for admin staff versus fee earners, necessitating full licenses and precedent subscriptions for every staff member, including casual and part-time employees. Technical support has significantly declined in the past six months, with support tickets taking over a week to be acknowledged and remaining unresolved after two weeks. The lack of a transparent technical error ticketing system results in pushing users to online chat with wait times exceeding an hour, only to end up lodging a support ticket. The implementation process was poorly handled, marked by inadequate communication.

Worst choice ever made

Pros

In terms of locating client information, it is more intuitive and user friendly compared to PCLAW.

Cons

The software does not handle accounting for the operating account.

Easy to use

Pros

Learning, navigating and accessing the necessary information is easy. I find it very helpful that I can convert large document quantities into a single PDF within seconds.

Cons

Like any other software, Leap has its flaws. It often fails to open Word or Excel documents saved in Leap. Attaching files directly from Outlook to Leap is not possible as they must first be added to the desktop and then to Leap, which can be time-consuming. Apart from these issues, I am satisfied with Leap.

Great potential, unfortunately customer service and support lets it down

Pros

The precedent library is good, and it's relatively easy to use.

Cons

We experienced a lack of support from LEAP, with no satisfactory solutions to the issues we encountered.

LEAP review

Pros

It excels in document automation.

Cons

Support is solely web-based, making it difficult to speak to a live person.

Integration of Case Management & Practice Management in an Exceptional product.

Pros

One of my favorite LEAP features is its accurate management of trust accounts, ensuring compliance with IOLTA standards. The integration with Quickbooks eliminates the need for duplicate entries which enhances accuracy and data integrity. LEAP's extensive communication features, such as notes, email tracking, phone logs and calendar, allow any user to access real-time status updates on matters. The support system provided by LEAP is another excellent feature. I can chat with support, open a case, schedule assistance, or utilize LEAP University and the Community pages for research.

Cons

Occasionally fails in bulk printing and issues with contact management can occur.

Software promised so much and delivered nothing

Pros

Everything it offers is impressive and seemed to fulfill all my business needs. The training provided was decent, although in hindsight, it turned out to be useless.

Cons

The software is riddled with problems. Draft documents are of poor quality, and the support received was shockingly inadequate.

No customer support

Pros

Leap software is user friendly, but it offers much more robust features than what a small office requires.

Cons

When in need of customer support, it is not always available. Phone-in tech support is not offered, and support tickets can remain unassigned for hours.

Leap overview

Pros

The client account and month-end reports are excellent tools for management to stay on top of reporting and reconciliation. I also like the seamless integration with Outlook as it allows me to send emails directly from the software.

Cons

The software lacks efficient task management and time recording. Customer service is poor, with limited availability of assistance. Initially, when the software took over LOLA, the customer service support was good, but over time it is completely diminished.