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MantisBT

MantisBT Reviews

100 Reviews

Overall Rating

4.2

100 Reviews

Rating Distribution

5

star

(38)

4

star

(42)

3

star

(19)

2

star

(0)

1

star

(1)

Satisfaction Score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

filter

Filters

Gives You a Competitive Edge
Pros

Facilitates easy bug and improvement reporting, effective collaboration, simplifies a previously complex task.

Cons

Occasionally, dealing with permissions can be a bit tricky.

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

Anonymous

N/A, 11-50 employees

Aug 01, 2023

Bug On the Way
Pros

Facilitates easy bug and improvement reporting, effective collaboration, simplifies a previously complex task.

Cons

Occasionally, dealing with permissions can be a bit tricky.

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

Shubham

N/A, 11-50 employees

Aug 01, 2023

Best Free Open Source Software
Pros

I appreciate its userfriendliness and the ability to customize it, especially since its open source and PHPbased, making it adaptable to my needs.

Cons

Initially, some colleagues had difficulties creating new issues.

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

Rishad

Computer Software, 51-100 employees

Nov 01, 2022

Very Simple Bug Tracking
Pros

Its straightforward dashboard and timeline feature make issue management easy, and integration with GitHub for code diffs is very useful.

Cons

Lacks advanced features like Gantt charts, agile reports, and Epics management, and could improve repository integration.

Ease of use

7

Value for money

6

Customer Support

8

Functionality

6

Anonymous

N/A, 500+ employees

Nov 01, 2022

�timo software para acompanhamento de bugs. Great Software for Bug Tracking
Pros

Easy to use, excellent project management, and clear bug visualization.

Cons

Some activityrelated fields for issues could be better structured, and the filter contains too much information, much of which is seldom used.

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

Anonymous

N/A, 500+ employees

Sep 01, 2022

Excellent, But Not Pretty, Issue Tracking
Pros

Simple installation, LAMPbased, intuitive, comprehensive interface with all necessary fields.

Cons

Limited expansion, not aesthetically pleasing, and dry documentation.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Scott

Computer Software, 1-10 employees

Aug 01, 2022

A True Experience with MantisBT
Pros

I appreciate the activity tracking feature but wish it had more login options like Google or other platforms.

Cons

Lack of options for logging in through Google or other platforms.

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

Pankaj

Information Technology and Services, 51-100 employees

Aug 01, 2022

Good and Easy Issue Tracker
Pros

Easy to use, API and plugin capabilities.

Cons

Wishes for a more modern user interface and improved statistical functionality.

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

Fernando

Computer Software, 11-50 employees

Apr 01, 2022

Bug Tracking Extended
Pros

MantisBT excels at bug tracking, offering a complete solution for tracking issues through their lifecycle. Features like Roadmap and Wiki are helpful for management and planning.

Cons

Installation and customization for specific workflows can be challenging. The user interface may take time to get used to for newcomers.

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

Anonymous

N/A, 51-100 employees

Nov 01, 2021

Good but UI is a Bit Messy
Pros

Issue tracking is excellent, with numerous features for adding additional data to issues. Versions history, release notes, and roadmap features are appreciated.

Cons

The UI is cluttered and overwhelming for firsttime users.

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

Maicol

Computer Software, 1-10 employees

Jul 01, 2021

A Useful Tool for Multiple Functions
Pros

MantisBTs flexibility allows it to be used for various applications, including anomaly management, quality issues, patent portfolio management, and more.

Cons

Customization can be challenging, requiring expertise in coding.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

Giorgia

Machinery, 500+ employees

Jun 01, 2021

Keeps My World Running Smoothly
Pros

MantisBT helps manage tasks across multiple online development projects, keeping everything organized and customizable.

Cons

No critique at the moment, as it meets current needs.

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

Diane

Marketing and Advertising, 1-10 employees

Sep 01, 2020

Very Good Bug Track Tool
Pros

MantisBT is customizable and intuitive, making bug tracking easy and free.

Cons

Reporting features could be optimized, and the UI could be more modern.

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

David

Information Technology and Services, 500+ employees

Sep 01, 2020

Takes Some Time to Get Used To. But Totally Worth It.
Pros

Extensive customization options for tickets and the ability to make them look the way you want.

Cons

Occasional hiccups like missing token errors can be frustrating.

Ease of use

7

Value for money

9

Customer Support

7

Functionality

9

Anonymous

N/A, 500+ employees

Sep 01, 2020

Great for Tracking Features, Bugs, and Managing a Distributed Team
Pros

Easy customization, workflow structuring, and adaptability to specific use cases.

Cons

Notification and pipeline visibility could be improved.

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

Andrew

Information Technology and Services, 1-10 employees

Aug 01, 2020

Complicated Life of Tickets
Pros

The ability to link multiple tickets with various options parentchild, duplicate, etc..

Cons

Ticket overview can be overwhelming, and exporting issues can sometimes be problematic.

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

Ivica

Internet, 1-10 employees

Jul 01, 2020

A Customizable Issue Tracker, But Requires Advanced Setup
Pros

MantisBTs flexibility allows it to fit various business logics and integrate with external applications.

Cons

Complex installation and customization processes may be timeconsuming, especially for specific workflows.

Ease of use

7

Value for money

7

Customer Support

6

Functionality

6

Juli�n

Telecommunications, 1-10 employees

Jun 01, 2020

Bug On the Way
Pros

Facilitates easy bug reporting, assignment, and tracking, ensuring developers are informed.

Cons

Complicated setup, especially with multiple tickets open simultaneously.

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

Shubham

Information Technology and Services, 51-100 employees

Mar 01, 2020

MantisBT, basic control for basic dev teams
Pros

With version 2.x, I HAVE noticed a slew of much-needed UI changes in MantisBT. The interface now sports a modern aesthetic while still retaining its core functionality. As always, managing tickets for my projects feels like a breeze.

Cons

Even in version 2.x, I still find myself setting up my development workflow using text files, which feels outdated and elongates the setup process.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

Jose Miguel

Computer Software, 11-50 employees

More than a year

Dec 08, 2019

Very Simple Bug Tracking
Pros

Offers a straightforward interface, handy timeline, and GitHub integration.

Cons

Lacks advanced features like Gantt charts, agile reports, and native repository integration.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

Anonymous

N/A, 500+ employees

Nov 01, 2019

MantisBT for Support Ticket Tracking
Pros

Easy to use, customizable, and excellent for correlating support and development tasks.

Cons

The abundance of fields can be overwhelming.

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

Pamela

Computer Software, 51-100 employees

Nov 01, 2019

Mantis Review
Pros

MantisBT is simple to work with and understand.

Cons

Limited modification for different profiles when editing bugs.

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

Melina

Computer Software, 1-10 employees

Nov 01, 2019

Mantis for Bug Tracking
Pros

Ease of use and multilingual support.

Cons

Complicated issue creation process and organization.

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

Elena

Information Technology and Services, 101-500 employees

Nov 01, 2019

User Experience
Pros

Simple interface, graphical reports, and daily usage compatibility with tech teams.

Cons

Limited user support.

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

Paul

Information Technology and Services, 1-10 employees

Aug 01, 2019

User Experience
Pros

MantisBT is userfriendly, easy to understand, and offers a simple interface.

Cons

Limited user support.

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

Helder

Computer Software, 101-500 employees

Aug 01, 2019

great tool to truck bugs
Pros

I like the simplicity of both installation and usage. Although the interface lacks a modern touch, it is straightforward and customizable to suit my needs. I highly recommend it for its ease of use.

Cons

there are certain customizations that just are not feasible, meaning I will have to delve into the core code myself to make changes.

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

abdelli

Higher Education, 51-100 employees

More than a year

Jul 15, 2019

Simple to use bug tracking online portal.
Pros

Reporting bugs and keeping track of their progress could not be easier.

Cons

I wish there were more options for customizing email notifications to better suit my preferences.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Michael

Information Technology and Services, 11-50 employees

Less Than 6 months

Jul 13, 2019

It is a simple bug tracking tool and can be used in more than one project
Pros

This tool is not only free but also user-friendly, with a straightforward workflow for bug tracking.

Cons

The interface could use some enhancements to provide a smoother user experience. At times, the icons can be confusing.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Anonymous

N/A, 101-500 employees

More than a year

Jun 16, 2019

One of the Best Bug Tracking Systems
Pros

Easy to use, userfriendly, and simple with a great UI.

Cons

No specific drawbacks mentioned.

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

Narine

Information Technology and Services, 51-100 employees

Jun 01, 2019

Mantis experience
Pros

MantisBT is incredibly user-friendly and offers great value for money.

Cons

I have no grievances with the software whatsoever.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Sandra Leele

Information Technology and Services, 101-500 employees

More than a year

May 27, 2019

Mantis - bug tracking tool!!
Pros

As an open-source bug tracking tool, MantisBT is both easy to use and straightforward. Its built-in bug tracking feature simplifies generating effective reports for specific issues. Additionally, it supports database testing.

Cons

From a user perspective, I find this software very efficient with no notable issues during my usage. However, setting it up can be challenging without some technical expertise.

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

Anonymous

N/A, 500+ employees

More than a year

May 02, 2019

Product review
Pros

for me their user-friendly interface, effective data management, and a supportive team make MantisBT stand out.

Cons

It remains the top choice for bug tracking software.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Anonymous

N/A, 101-500 employees

Less than a year

Apr 18, 2019

Mantis Review
Pros

As a bug tracking tool, Mantis offers seamless integration with other tools. It effortlessly handles multiple projects simultaneously, accommodating different user roles. Its search functionality is intuitive and offers multiple options.

Cons

The UI is uninspiring, and the reporting capabilities pale in comparison to other tools available.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Anonymous

N/A, 51-100 employees

More than a year

Apr 17, 2019

Mantis is a tried and true bug tracking software for teams.
Pros

I find MantisBT highly customizable, catering to full teams effortlessly. Even the free version boasts fantastic features, including automatic email notifications to team members.

Cons

The interface feels a bit outdated and clunky. A modern refresh with improved user experience would be welcome.

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

Anonymous

N/A, 11-50 employees

More than a year

Apr 14, 2019

My first issue tracking and bug development tool
Pros

Mantis was the first issue tracking software I ever used. Several years ago, its installation, setup, and deployment were a breeze across all departments, from development to QA. Like all open-source tools, it benefits from widespread community maintenance.

Cons

While I adore the free version of MantisBT, the professional version comes with a hefty price tag compared to other alternatives in the market.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Esther

Computer Software, 101-500 employees

More than a year

Apr 01, 2019

Best for the Bigger Projects and Time consuming for the smaller one
Pros

MantisBT, being both open-source and free, offers extensive functionality for bug tracking and maintenance. It facilitates establishing issue relationships and provides accurate estimations. Its reporting capabilities for ongoing projects are commendable, and uploading to the server is easy.

Cons

It consumes a significant amount of server space, especially on shared hosting, leading to sluggish performance. The layout resembles something out of the '90s.

Ease of use

10

Value for money

8

Customer Support

5

Functionality

10

Rushi

Consumer Goods, 11-50 employees

Less than a year

Feb 23, 2019

Good open source bug tracker but quite dated
Pros

The fact that it is free and open-source is a significant advantage. It covers all the standard features expected from a bug tracker.

Cons

The UI feels antiquated, making navigation and use a bit cumbersome also the workflow options are somewhat limited.

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

Anonymous

N/A, 51-100 employees

Less Than 6 months

Feb 21, 2019

Easy website to report and track status on bugs in code.
Pros

Navigating the website is effortless, and bug searches are quick, requiring only relevant text from the bug's title or description.

Cons

I can not think of any drawbacks. Bug reporting is swift due to the minimal required fields.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Michael

Information Technology and Services, 11-50 employees

Less than a year

Jan 25, 2019

Bug tracker with categorization
Pros

This software is an awesome tool for bug tracking, providing clear visuals of critical bugs and their current status. It eliminates the need for managing Excel sheets, offering a more interactive experience.

Cons

Multiple users can not add summaries since it only provides a single section. There is certainly room for improvement in the user interface.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

Rajesh

Computer Software, 51-100 employees

More than a year

Jan 13, 2019

Ugly but free and works
Pros

it is free and encompasses all necessary features for bug tracking and project management, maintaining simplicity to ensure reliability.

Cons

The UI is rather unattractive, resembling something you'd find in a service elevator. Editing PHP files for configuration is not ideal.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Anonymous

N/A, 1-10 employees

More than a year

Jan 11, 2019

If you are looking to kickstart with a FREE bug tracker, go with Mantis
Pros

What appealed to me about MantisBT is its simple workflow for reporting, tracking, and updating bugs in projects. Instead of relying on cumbersome offline tools like Microsoft Excel, we opted for a straightforward bug tracking system to address software issues promptly.

Cons

What I found least appealing about the software is its limited feature set and lack of commercial support compared to paid alternatives.

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

Mike Lester

Real Estate, 101-500 employees

More than a year

Jan 09, 2019

MantisBT Review
Pros

Its open-source nature makes project management effortless, particularly in defect management.

Cons

No complaints from my end; it functions well with an easy-to-use interface.

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Ratikant

Hospital & Health Care, 500+ employees

More than a year

Dec 19, 2018

MantisBT is a popular open source bug tracking tool and easier to use.
Pros

MantisBT is a lightweight and user-friendly bug tracking software. Its popularity stems from easy installation and quick setup. Built on PHP and MySQL, it offers customizable features and effective notifications. Administrators can easily manage user roles and access controls, making it ideal for new users with a shorter learning curve.

Cons

MantisBT boasts some desirable features but also suffers from drawbacks. It is relatively slow, the UI lacks appeal, and there are security concerns due to its open-source nature.

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

Chethan

Information Technology and Services, 500+ employees

Less Than 6 months

Dec 15, 2018

Nice Opensource Bug Tracking Tool
Pros

Mantis is easily configurable and serves as a valuable open-source tool.

Cons

Obtaining support can be challenging due to its limited user base. Setting up a work environment on a Linux system is particularly troublesome.

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

Anonymous

N/A, 51-100 employees

Less than a year

Nov 21, 2018

Good to keep track of your issues !
Pros

MantisBT allows tracking issues across multiple projects with ease. Users can attach relevant screenshots and documents, simplifying bug tracking throughout its lifecycle.

Cons

I appreciate UI enhancements and improvements in reporting capabilities.

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

Dileesha

Information Technology and Services, 101-500 employees

Less Than 6 months

Oct 02, 2018

Path of the bug.
Pros

It is both user-friendly and free software.

Cons

It offers fewer features compared to other software options.

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

Anonymous

N/A, 51-100 employees

More than a year

Sep 01, 2018

Best bug tracking tool
Pros

Mantis is incredibly user-friendly, enabling easy bug assignment to developers and straightforward bug tracking for team leads.

Cons

It lacks comprehensive reporting capabilities and may not be in high demand.

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

sahil

Computer Software, 51-100 employees

More than a year

Sep 01, 2018

Bug tracking tool
Pros

this software is an easy-to-use bug tracking tool, facilitating daily task submission and tracking. Its simplicity makes it a popular choice among companies for testing purposes, allowing testers to attach screenshots and documents effortlessly.

Cons

The user interface appears outdated, and bulk data uploading can be unreliable.

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

Bharat

Computer Software, 500+ employees

More than a year

Sep 01, 2018

Gets the job done
Pros

As a non-developer, I found Mantis straightforward and easy to use. Referencing past tickets and submitting new ones was simple and fast. The status change logs and comment section kept me informed and email notifications were a plus.

Cons

Having switched to JIRA, I can acknowledge that Mantis is quite basic. It gets the job done but lacks certain features and could use a visual update. Despite my initial confusion, it served our startup operations adequately.

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

Anonymous

N/A, 51-100 employees

More than a year

Aug 13, 2018

Tracking and having control of issues in one place
Pros

I like being able to view the complete history of an issue, including assignments and status changes.

Cons

Some options in the selection list are unclear or seem duplicated, warranting review.

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Anonymous

N/A, 11-50 employees

Aug 08, 2018