Total 100 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

38%

4

Stars

42%

3

Stars

19%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 11-50 employees

5.0
August 2023

Gives You a Competitive Edge

Pros

Facilitates easy bug and improvement reporting, effective collaboration, simplifies a previously complex task.

Cons

Occasionally, dealing with permissions can be a bit tricky.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

8

S

Shubham

Not Specified, 11-50 employees

5.0
August 2023

Bug On the Way

Pros

Facilitates easy bug and improvement reporting, effective collaboration, simplifies a previously complex task.

Cons

Occasionally, dealing with permissions can be a bit tricky.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

R

Rishad

Computer Software, 51-100 employees

5.0
November 2022

Best Free Open Source Software

Pros

I appreciate its userfriendliness and the ability to customize it, especially since its open source and PHPbased, making it adaptable to my needs.

Cons

Initially, some colleagues had difficulties creating new issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

A

Anonymous

Not Specified, 500+ employees

3.0
November 2022

Very Simple Bug Tracking

Pros

Its straightforward dashboard and timeline feature make issue management easy, and integration with GitHub for code diffs is very useful.

Cons

Lacks advanced features like Gantt charts, agile reports, and Epics management, and could improve repository integration.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

8

Functionality

6

A

Anonymous

Not Specified, 500+ employees

5.0
September 2022

Great Software for Bug Tracking

Pros

Easy to use, excellent project management, and clear bug visualization.

Cons

Some activityrelated fields for issues could be better structured, and the filter contains too much information, much of which is seldom used.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

S

Scott

Computer Software, 1-10 employees

5.0
August 2022

Excellent, But Not Pretty, Issue Tracking

Pros

Simple installation, LAMPbased, intuitive, comprehensive interface with all necessary fields.

Cons

Limited expansion, not aesthetically pleasing, and dry documentation.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

P

Pankaj

Information Technology and Services, 51-100 employees

5.0
August 2022

A True Experience with MantisBT

Pros

I appreciate the activity tracking feature but wish it had more login options like Google or other platforms.

Cons

Lack of options for logging in through Google or other platforms.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

F

Fernando

Computer Software, 11-50 employees

5.0
April 2022

Good and Easy Issue Tracker

Pros

Easy to use, API and plugin capabilities.

Cons

Wishes for a more modern user interface and improved statistical functionality.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

A

Anonymous

Not Specified, 51-100 employees

5.0
November 2021

Bug Tracking Extended

Pros

MantisBT excels at bug tracking, offering a complete solution for tracking issues through their lifecycle. Features like Roadmap and Wiki are helpful for management and planning.

Cons

Installation and customization for specific workflows can be challenging. The user interface may take time to get used to for newcomers.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

9

M

Maicol

Computer Software, 1-10 employees

3.0
July 2021

Good but UI is a Bit Messy

Pros

Issue tracking is excellent, with numerous features for adding additional data to issues. Versions history, release notes, and roadmap features are appreciated.

Cons

The UI is cluttered and overwhelming for firsttime users.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

G

Giorgia

Machinery, 500+ employees

4.0
June 2021

A Useful Tool for Multiple Functions

Pros

MantisBTs flexibility allows it to be used for various applications, including anomaly management, quality issues, patent portfolio management, and more.

Cons

Customization can be challenging, requiring expertise in coding.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

D

Diane

Marketing and Advertising, 1-10 employees

4.0
September 2020

Keeps My World Running Smoothly

Pros

MantisBT helps manage tasks across multiple online development projects, keeping everything organized and customizable.

Cons

No critique at the moment, as it meets current needs.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

8

Functionality

8

D

David

Information Technology and Services, 500+ employees

4.0
September 2020

Very Good Bug Track Tool

Pros

MantisBT is customizable and intuitive, making bug tracking easy and free.

Cons

Reporting features could be optimized, and the UI could be more modern.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

A

Anonymous

Not Specified, 500+ employees

4.0
September 2020

Takes Some Time to Get Used To. But Totally Worth It.

Pros

Extensive customization options for tickets and the ability to make them look the way you want.

Cons

Occasional hiccups like missing token errors can be frustrating.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

9

A

Andrew

Information Technology and Services, 1-10 employees

4.0
August 2020

Great for Tracking Features, Bugs, and Managing a Distributed Team

Pros

Easy customization, workflow structuring, and adaptability to specific use cases.

Cons

Notification and pipeline visibility could be improved.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

I

Ivica

Internet, 1-10 employees

4.0
July 2020

Complicated Life of Tickets

Pros

The ability to link multiple tickets with various options parentchild, duplicate, etc..

Cons

Ticket overview can be overwhelming, and exporting issues can sometimes be problematic.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

J

Julian

Telecommunications, 1-10 employees

3.0
June 2020

A Customizable Issue Tracker, But Requires Advanced Setup

Pros

MantisBTs flexibility allows it to fit various business logics and integrate with external applications.

Cons

Complex installation and customization processes may be timeconsuming, especially for specific workflows.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

6

Functionality

6

S

Shubham

Information Technology and Services, 51-100 employees

4.0
March 2020

Bug On the Way

Pros

Facilitates easy bug reporting, assignment, and tracking, ensuring developers are informed.

Cons

Complicated setup, especially with multiple tickets open simultaneously.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

7

JM

Jose Miguel

Computer Software, 11-50 employees

More than a year

5.0
December 2019

MantisBT, basic control for basic dev teams

Pros

With version 2.x, I HAVE noticed a slew of much-needed UI changes in MantisBT. The interface now sports a modern aesthetic while still retaining its core functionality. As always, managing tickets for my projects feels like a breeze.

Cons

Even in version 2.x, I still find myself setting up my development workflow using text files, which feels outdated and elongates the setup process.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 500+ employees

5.0
November 2019

Very Simple Bug Tracking

Pros

Offers a straightforward interface, handy timeline, and GitHub integration.

Cons

Lacks advanced features like Gantt charts, agile reports, and native repository integration.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9