
MantisBT Reviews
Total 100 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars38%
4
Stars42%
3
Stars19%
2
Stars0%
1
Stars1%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Pamela
Computer Software, 51-100 employees
“MantisBT for Support Ticket Tracking
Pros
Easy to use, customizable, and excellent for correlating support and development tasks.
Cons
The abundance of fields can be overwhelming.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
7
Melina
Computer Software, 1-10 employees
“Mantis Review
Pros
MantisBT is simple to work with and understand.
Cons
Limited modification for different profiles when editing bugs.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Elena
Information Technology and Services, 101-500 employees
“Mantis for Bug Tracking
Pros
Ease of use and multilingual support.
Cons
Complicated issue creation process and organization.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
6
Functionality
6
Paul
Information Technology and Services, 1-10 employees
“User Experience
Pros
Simple interface, graphical reports, and daily usage compatibility with tech teams.
Cons
Limited user support.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
7
Functionality
8
Helder
Computer Software, 101-500 employees
“User Experience
Pros
MantisBT is userfriendly, easy to understand, and offers a simple interface.
Cons
Limited user support.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
abdelli
Higher Education, 51-100 employees
More than a year
“great tool to truck bugs
Pros
I like the simplicity of both installation and usage. Although the interface lacks a modern touch, it is straightforward and customizable to suit my needs. I highly recommend it for its ease of use.
Cons
there are certain customizations that just are not feasible, meaning I will have to delve into the core code myself to make changes.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Michael
Information Technology and Services, 11-50 employees
Less Than 6 months
“Simple to use bug tracking online portal.
Pros
Reporting bugs and keeping track of their progress could not be easier.
Cons
I wish there were more options for customizing email notifications to better suit my preferences.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 101-500 employees
More than a year
“It is a simple bug tracking tool and can be used in more than one project
Pros
This tool is not only free but also user-friendly, with a straightforward workflow for bug tracking.
Cons
The interface could use some enhancements to provide a smoother user experience. At times, the icons can be confusing.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Narine
Information Technology and Services, 51-100 employees
“One of the Best Bug Tracking Systems
Pros
Easy to use, userfriendly, and simple with a great UI.
Cons
No specific drawbacks mentioned.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
9
Sandra Leele
Information Technology and Services, 101-500 employees
More than a year
“Mantis experience
Pros
MantisBT is incredibly user-friendly and offers great value for money.
Cons
I have no grievances with the software whatsoever.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“Mantis - bug tracking tool!!
Pros
As an open-source bug tracking tool, MantisBT is both easy to use and straightforward. Its built-in bug tracking feature simplifies generating effective reports for specific issues. Additionally, it supports database testing.
Cons
From a user perspective, I find this software very efficient with no notable issues during my usage. However, setting it up can be challenging without some technical expertise.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Anonymous
Not Specified, 101-500 employees
Less than a year
“Product review
Pros
for me their user-friendly interface, effective data management, and a supportive team make MantisBT stand out.
Cons
It remains the top choice for bug tracking software.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
“Mantis Review
Pros
As a bug tracking tool, Mantis offers seamless integration with other tools. It effortlessly handles multiple projects simultaneously, accommodating different user roles. Its search functionality is intuitive and offers multiple options.
Cons
The UI is uninspiring, and the reporting capabilities pale in comparison to other tools available.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Anonymous
Not Specified, 11-50 employees
More than a year
“Mantis is a tried and true bug tracking software for teams.
Pros
I find MantisBT highly customizable, catering to full teams effortlessly. Even the free version boasts fantastic features, including automatic email notifications to team members.
Cons
The interface feels a bit outdated and clunky. A modern refresh with improved user experience would be welcome.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
7
Functionality
10
Esther
Computer Software, 101-500 employees
More than a year
“My first issue tracking and bug development tool
Pros
Mantis was the first issue tracking software I ever used. Several years ago, its installation, setup, and deployment were a breeze across all departments, from development to QA. Like all open-source tools, it benefits from widespread community maintenance.
Cons
While I adore the free version of MantisBT, the professional version comes with a hefty price tag compared to other alternatives in the market.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rushi
Consumer Goods, 11-50 employees
Less than a year
“Best for the Bigger Projects and Time consuming for the smaller one
Pros
MantisBT, being both open-source and free, offers extensive functionality for bug tracking and maintenance. It facilitates establishing issue relationships and provides accurate estimations. Its reporting capabilities for ongoing projects are commendable, and uploading to the server is easy.
Cons
It consumes a significant amount of server space, especially on shared hosting, leading to sluggish performance. The layout resembles something out of the '90s.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
5
Functionality
10
Anonymous
Not Specified, 51-100 employees
Less Than 6 months
“Good open source bug tracker but quite dated
Pros
The fact that it is free and open-source is a significant advantage. It covers all the standard features expected from a bug tracker.
Cons
The UI feels antiquated, making navigation and use a bit cumbersome also the workflow options are somewhat limited.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
8
Functionality
10
Michael
Information Technology and Services, 11-50 employees
Less than a year
“Easy website to report and track status on bugs in code.
Pros
Navigating the website is effortless, and bug searches are quick, requiring only relevant text from the bug's title or description.
Cons
I can not think of any drawbacks. Bug reporting is swift due to the minimal required fields.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rajesh
Computer Software, 51-100 employees
More than a year
“Bug tracker with categorization
Pros
This software is an awesome tool for bug tracking, providing clear visuals of critical bugs and their current status. It eliminates the need for managing Excel sheets, offering a more interactive experience.
Cons
Multiple users can not add summaries since it only provides a single section. There is certainly room for improvement in the user interface.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Anonymous
Not Specified, 1-10 employees
More than a year
“Ugly but free and works
Pros
it is free and encompasses all necessary features for bug tracking and project management, maintaining simplicity to ensure reliability.
Cons
The UI is rather unattractive, resembling something you'd find in a service elevator. Editing PHP files for configuration is not ideal.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10