Total 100 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

38%

4

Stars

42%

3

Stars

19%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

P

Pamela

Computer Software, 51-100 employees

4.0
November 2019

MantisBT for Support Ticket Tracking

Pros

Easy to use, customizable, and excellent for correlating support and development tasks.

Cons

The abundance of fields can be overwhelming.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

M

Melina

Computer Software, 1-10 employees

4.0
November 2019

Mantis Review

Pros

MantisBT is simple to work with and understand.

Cons

Limited modification for different profiles when editing bugs.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

E

Elena

Information Technology and Services, 101-500 employees

3.0
November 2019

Mantis for Bug Tracking

Pros

Ease of use and multilingual support.

Cons

Complicated issue creation process and organization.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

6

Functionality

6

P

Paul

Information Technology and Services, 1-10 employees

4.0
August 2019

User Experience

Pros

Simple interface, graphical reports, and daily usage compatibility with tech teams.

Cons

Limited user support.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

8

H

Helder

Computer Software, 101-500 employees

4.0
August 2019

User Experience

Pros

MantisBT is userfriendly, easy to understand, and offers a simple interface.

Cons

Limited user support.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

A

abdelli

Higher Education, 51-100 employees

More than a year

4.0
July 2019

great tool to truck bugs

Pros

I like the simplicity of both installation and usage. Although the interface lacks a modern touch, it is straightforward and customizable to suit my needs. I highly recommend it for its ease of use.

Cons

there are certain customizations that just are not feasible, meaning I will have to delve into the core code myself to make changes.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

M

Michael

Information Technology and Services, 11-50 employees

Less Than 6 months

5.0
July 2019

Simple to use bug tracking online portal.

Pros

Reporting bugs and keeping track of their progress could not be easier.

Cons

I wish there were more options for customizing email notifications to better suit my preferences.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

More than a year

4.0
June 2019

It is a simple bug tracking tool and can be used in more than one project

Pros

This tool is not only free but also user-friendly, with a straightforward workflow for bug tracking.

Cons

The interface could use some enhancements to provide a smoother user experience. At times, the icons can be confusing.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

N

Narine

Information Technology and Services, 51-100 employees

5.0
June 2019

One of the Best Bug Tracking Systems

Pros

Easy to use, userfriendly, and simple with a great UI.

Cons

No specific drawbacks mentioned.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

SL

Sandra Leele

Information Technology and Services, 101-500 employees

More than a year

5.0
May 2019

Mantis experience

Pros

MantisBT is incredibly user-friendly and offers great value for money.

Cons

I have no grievances with the software whatsoever.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

3.0
May 2019

Mantis - bug tracking tool!!

Pros

As an open-source bug tracking tool, MantisBT is both easy to use and straightforward. Its built-in bug tracking feature simplifies generating effective reports for specific issues. Additionally, it supports database testing.

Cons

From a user perspective, I find this software very efficient with no notable issues during my usage. However, setting it up can be challenging without some technical expertise.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

A

Anonymous

Not Specified, 101-500 employees

Less than a year

5.0
April 2019

Product review

Pros

for me their user-friendly interface, effective data management, and a supportive team make MantisBT stand out.

Cons

It remains the top choice for bug tracking software.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

4.0
April 2019

Mantis Review

Pros

As a bug tracking tool, Mantis offers seamless integration with other tools. It effortlessly handles multiple projects simultaneously, accommodating different user roles. Its search functionality is intuitive and offers multiple options.

Cons

The UI is uninspiring, and the reporting capabilities pale in comparison to other tools available.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 11-50 employees

More than a year

4.0
April 2019

Mantis is a tried and true bug tracking software for teams.

Pros

I find MantisBT highly customizable, catering to full teams effortlessly. Even the free version boasts fantastic features, including automatic email notifications to team members.

Cons

The interface feels a bit outdated and clunky. A modern refresh with improved user experience would be welcome.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

7

Functionality

10

E

Esther

Computer Software, 101-500 employees

More than a year

5.0
April 2019

My first issue tracking and bug development tool

Pros

Mantis was the first issue tracking software I ever used. Several years ago, its installation, setup, and deployment were a breeze across all departments, from development to QA. Like all open-source tools, it benefits from widespread community maintenance.

Cons

While I adore the free version of MantisBT, the professional version comes with a hefty price tag compared to other alternatives in the market.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rushi

Consumer Goods, 11-50 employees

Less than a year

4.0
February 2019

Best for the Bigger Projects and Time consuming for the smaller one

Pros

MantisBT, being both open-source and free, offers extensive functionality for bug tracking and maintenance. It facilitates establishing issue relationships and provides accurate estimations. Its reporting capabilities for ongoing projects are commendable, and uploading to the server is easy.

Cons

It consumes a significant amount of server space, especially on shared hosting, leading to sluggish performance. The layout resembles something out of the '90s.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

5

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

Less Than 6 months

3.0
February 2019

Good open source bug tracker but quite dated

Pros

The fact that it is free and open-source is a significant advantage. It covers all the standard features expected from a bug tracker.

Cons

The UI feels antiquated, making navigation and use a bit cumbersome also the workflow options are somewhat limited.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

M

Michael

Information Technology and Services, 11-50 employees

Less than a year

5.0
January 2019

Easy website to report and track status on bugs in code.

Pros

Navigating the website is effortless, and bug searches are quick, requiring only relevant text from the bug's title or description.

Cons

I can not think of any drawbacks. Bug reporting is swift due to the minimal required fields.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Rajesh

Computer Software, 51-100 employees

More than a year

5.0
January 2019

Bug tracker with categorization

Pros

This software is an awesome tool for bug tracking, providing clear visuals of critical bugs and their current status. It eliminates the need for managing Excel sheets, offering a more interactive experience.

Cons

Multiple users can not add summaries since it only provides a single section. There is certainly room for improvement in the user interface.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 1-10 employees

More than a year

5.0
January 2019

Ugly but free and works

Pros

it is free and encompasses all necessary features for bug tracking and project management, maintaining simplicity to ensure reliability.

Cons

The UI is rather unattractive, resembling something you'd find in a service elevator. Editing PHP files for configuration is not ideal.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10