Total 100 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

38%

4

Stars

42%

3

Stars

19%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

E

Elsa

Wholesale, 1-10 employees

Less than a year

3.0
August 2017

It's very helpful software. I have to use it every day and it helps me to solve my problem whenever

Pros

Quick and easy updates via notifications on issues and resolutions make team and client communication efficient. So far, I haven't encountered any major drawbacks, but I'll update if I do.

Cons

I will provide updates if I encounter any negative experiences using this program.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

A

Arpit

Information Technology and Services, 101-500 employees

More than a year

3.0
August 2017

Wonderful and very fast Bug tracking tool

Pros

It offers easy bug tracking covering all essentials, with integration capabilities with various build and task management tools like TFS and SVN.

Cons

Significant improvements are needed in reporting and filters to make it an ideal solution for bug tracking.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

K

Kirti

Not Specified, N/A employees

More than a year

3.0
August 2017

User friendly bug tracking tool

Pros

As an open-source and highly customizable bug tracking tool, mantis offers a user-friendly GUI, making it indispensable for any project.

Cons

Reporting, user customization, and integration with other project management tools could be enhanced.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Amit

Computer Software, 101-500 employees

More than a year

4.0
July 2017

Good Product for bug tracking

Pros

I have been using Mantis for two years without any issues and it is incredibly easy for reporters to log in and report problems, and tracking bug status is a breeze.

Cons

I have not encountered any major issues, but the design view leaves much to be desired. Some graphical enhancements are necessary.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

B

Bhunesh

Information Technology and Services, 500+ employees

Less than a year

5.0
June 2017

Best Software for bugs tracking

Pros

MantisBT is suitable for any company relying on a centralized system for tracking software/web bugs, catering to businesses of all sizes, from SMBs to large enterprises.

Cons

There is room for improvement in the graphics department.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

H

Hemant

Not Specified, N/A employees

Less Than 6 months

5.0
May 2017

The tool is very good, the reported issues can be easily tracked. The GUI is user friendly.

Pros

The GUI and UI field layout are excellent and intuitive, making it easy to fill in relevant information.

Cons

Extracting reports can sometimes be problematic, and the procedure is not straightforward also the representation of data could be enhanced.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

G

Gerrit

Computer Software, 11-50 employees

More than a year

3.0
May 2017

Good Issue Tracker

Pros

it provides a user-friendly interface for gathering comments and files from team members. With many predefined options, like choice lists, diving in is quick. There are ample opportunities to filter views and searches.

Cons

I struggle with setting up and customizing the system. Consequently, we are using it as is, straight out of the box. While there are features I'd prefer to remove from the interface, I am unsure how to do so.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

A

Arjun

Information Technology and Services, 11-50 employees

More than a year

5.0
May 2017

Fantastic open-source bug tracking tool

Pros

Being open-source, easily configurable, and customizable, mantis fulfills all our basic needs, simplifying testing and issue tracking.

Cons

The user interface is extremely basic and lacks integration with other tools. At times, the configurations can be overly complex to bother with.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

R

Rahul

Not Specified, N/A employees

Free Trial

5.0
April 2017

Nice Bug tracking tool

Pros

Mantis serves as a straightforward bug tracking tool, allowing us to easily monitor project health by checking task statuses. Managing the task lifecycle is a breeze.

Cons

I have given Mantis 3 stars because it has limitations and certain boundaries.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

ritika

Not Specified, N/A employees

Free Trial

5.0
April 2017

A Very Simple product

Pros

I like the export features such as CSV, Microsoft Excel, and Word, which are commonly used tools, offering convenient access to activities. Another handy feature is the ability to send messages to other users regarding specific issues.

Cons

Despite lacking some features found in other tracking tools, it has the potential for significant improvement through a more collaborative approach.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

D

Davinder

Information Technology and Services, 500+ employees

More than a year

4.0
February 2017

An effective Bug tracking tool

Pros

It offers the ability to project bug statuses.

Cons

Despite missing some features found in other tracking tools, it could greatly improve through the adoption of a more collaborative approach.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Chetan

Information Technology and Services, 500+ employees

More than a year

5.0
February 2017

Mantis-Nice Bug tracking tool

Pros

It stands out as a robust bug tracking tool. It is open-source, web-based, free, and incredibly useful for bug management. It simplifies issue lifecycle management and tracking, providing insights into project health by monitoring bug statuses. The ability to send email notifications for task status changes adds to its value.

Cons

Despite reaching out to Support multiple times in the past (albeit not recently), I received no response. Many settings are awkward to apply and require some acclimatization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P

Parveen

Not Specified, N/A employees

Free Trial

4.0
February 2017

Mantis - The simplest tool for beginners

Pros

Mantis ranks among the simplest bug tracker tools, making it ideal for beginners with no prior tool experience.

Cons

There is a notable lack of collaboration features.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

V

Victor

Not Specified, N/A employees

Free Trial

5.0
January 2017

Very nice tool

Pros

Despite its less appealing appearance, Mantis proves to be a great free solution for bug tracking. It may lack visual appeal, but it gets the job done efficiently, and the best part is, it's free.

Cons

There is no option to log in using Google or any other platform like LinkedIn or Facebook.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

10

J

James

Computer Hardware, 1-10 employees

More than a year

4.0
December 2016

Great product with lots of funtionality

Pros

It is easy to use and offers great functionality.

Cons

The interface might appear overly technical for those not well-versed in technology.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

S

Syed

Information Technology and Services, 500+ employees

More than a year

3.0
December 2016

Syed Mantis Review

Pros

Its simplicity and user-friendliness make it easy to use.

Cons

Automated tracking is absent, meaning there is no mechanism to receive notifications if a ticket is not addressed as the deadline approaches. Manual tracking of these issues is necessary, whereas automated reminders for both the assigner and assignee would be beneficial.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

L

Luke

Industrial Automation, 11-50 employees

More than a year

4.0
November 2016

Solid issue tracking software, but a little clunky

Pros

The reminder system enhances accountability, while filtering aids in finding specific issue types.

Cons

While the user interface is not visually appealing, it serves its functional purpose.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

4

Functionality

8

VU

Verified User

Information Technology and Services, N/A employees

More than a year

5.0
August 2016

Best bug tracker I ever used

Pros

Of the bug tracking tools I have used, including Mantis, TFS, and Jira, Mantis stands out as the most organized and user-friendly.

Cons

It is not well-suited for agile programming methodologies.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Suzan

Not Specified, N/A employees

Free Trial

5.0
April 2016

It is very easy user friendly software

Pros

I love their customer service.:)

Cons

I would appreciate improvements to the UI and enhanced reporting capabilities.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

D

Deepak

Not Specified, N/A employees

Free Trial

1.0
March 2016

Not User Friendly and no support.

Pros

During my time at my previous workplace, I found Mantis to be easy to use, with a plethora of features. I particularly liked the dropdown list for different departments (sites) and the ease of tracking faults with color-coded states for open or closed issues.

Cons

My experience has been very negative. Using the software has been an extremely painful process.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

5

Functionality

3