
MantisBT Reviews
Total 100 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars38%
4
Stars42%
3
Stars19%
2
Stars0%
1
Stars1%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Elsa
Wholesale, 1-10 employees
Less than a year
“It's very helpful software. I have to use it every day and it helps me to solve my problem whenever
Pros
Quick and easy updates via notifications on issues and resolutions make team and client communication efficient. So far, I haven't encountered any major drawbacks, but I'll update if I do.
Cons
I will provide updates if I encounter any negative experiences using this program.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Arpit
Information Technology and Services, 101-500 employees
More than a year
“Wonderful and very fast Bug tracking tool
Pros
It offers easy bug tracking covering all essentials, with integration capabilities with various build and task management tools like TFS and SVN.
Cons
Significant improvements are needed in reporting and filters to make it an ideal solution for bug tracking.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Kirti
Not Specified, N/A employees
More than a year
“User friendly bug tracking tool
Pros
As an open-source and highly customizable bug tracking tool, mantis offers a user-friendly GUI, making it indispensable for any project.
Cons
Reporting, user customization, and integration with other project management tools could be enhanced.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Amit
Computer Software, 101-500 employees
More than a year
“Good Product for bug tracking
Pros
I have been using Mantis for two years without any issues and it is incredibly easy for reporters to log in and report problems, and tracking bug status is a breeze.
Cons
I have not encountered any major issues, but the design view leaves much to be desired. Some graphical enhancements are necessary.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Bhunesh
Information Technology and Services, 500+ employees
Less than a year
“Best Software for bugs tracking
Pros
MantisBT is suitable for any company relying on a centralized system for tracking software/web bugs, catering to businesses of all sizes, from SMBs to large enterprises.
Cons
There is room for improvement in the graphics department.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hemant
Not Specified, N/A employees
Less Than 6 months
“The tool is very good, the reported issues can be easily tracked. The GUI is user friendly.
Pros
The GUI and UI field layout are excellent and intuitive, making it easy to fill in relevant information.
Cons
Extracting reports can sometimes be problematic, and the procedure is not straightforward also the representation of data could be enhanced.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Gerrit
Computer Software, 11-50 employees
More than a year
“Good Issue Tracker
Pros
it provides a user-friendly interface for gathering comments and files from team members. With many predefined options, like choice lists, diving in is quick. There are ample opportunities to filter views and searches.
Cons
I struggle with setting up and customizing the system. Consequently, we are using it as is, straight out of the box. While there are features I'd prefer to remove from the interface, I am unsure how to do so.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Arjun
Information Technology and Services, 11-50 employees
More than a year
“Fantastic open-source bug tracking tool
Pros
Being open-source, easily configurable, and customizable, mantis fulfills all our basic needs, simplifying testing and issue tracking.
Cons
The user interface is extremely basic and lacks integration with other tools. At times, the configurations can be overly complex to bother with.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Rahul
Not Specified, N/A employees
Free Trial
“Nice Bug tracking tool
Pros
Mantis serves as a straightforward bug tracking tool, allowing us to easily monitor project health by checking task statuses. Managing the task lifecycle is a breeze.
Cons
I have given Mantis 3 stars because it has limitations and certain boundaries.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
ritika
Not Specified, N/A employees
Free Trial
“A Very Simple product
Pros
I like the export features such as CSV, Microsoft Excel, and Word, which are commonly used tools, offering convenient access to activities. Another handy feature is the ability to send messages to other users regarding specific issues.
Cons
Despite lacking some features found in other tracking tools, it has the potential for significant improvement through a more collaborative approach.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Davinder
Information Technology and Services, 500+ employees
More than a year
“An effective Bug tracking tool
Pros
It offers the ability to project bug statuses.
Cons
Despite missing some features found in other tracking tools, it could greatly improve through the adoption of a more collaborative approach.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Chetan
Information Technology and Services, 500+ employees
More than a year
“Mantis-Nice Bug tracking tool
Pros
It stands out as a robust bug tracking tool. It is open-source, web-based, free, and incredibly useful for bug management. It simplifies issue lifecycle management and tracking, providing insights into project health by monitoring bug statuses. The ability to send email notifications for task status changes adds to its value.
Cons
Despite reaching out to Support multiple times in the past (albeit not recently), I received no response. Many settings are awkward to apply and require some acclimatization.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Parveen
Not Specified, N/A employees
Free Trial
“Mantis - The simplest tool for beginners
Pros
Mantis ranks among the simplest bug tracker tools, making it ideal for beginners with no prior tool experience.
Cons
There is a notable lack of collaboration features.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Victor
Not Specified, N/A employees
Free Trial
“Very nice tool
Pros
Despite its less appealing appearance, Mantis proves to be a great free solution for bug tracking. It may lack visual appeal, but it gets the job done efficiently, and the best part is, it's free.
Cons
There is no option to log in using Google or any other platform like LinkedIn or Facebook.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
10
James
Computer Hardware, 1-10 employees
More than a year
“Great product with lots of funtionality
Pros
It is easy to use and offers great functionality.
Cons
The interface might appear overly technical for those not well-versed in technology.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
8
Syed
Information Technology and Services, 500+ employees
More than a year
“Syed Mantis Review
Pros
Its simplicity and user-friendliness make it easy to use.
Cons
Automated tracking is absent, meaning there is no mechanism to receive notifications if a ticket is not addressed as the deadline approaches. Manual tracking of these issues is necessary, whereas automated reminders for both the assigner and assignee would be beneficial.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Luke
Industrial Automation, 11-50 employees
More than a year
“Solid issue tracking software, but a little clunky
Pros
The reminder system enhances accountability, while filtering aids in finding specific issue types.
Cons
While the user interface is not visually appealing, it serves its functional purpose.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
4
Functionality
8
Verified User
Information Technology and Services, N/A employees
More than a year
“Best bug tracker I ever used
Pros
Of the bug tracking tools I have used, including Mantis, TFS, and Jira, Mantis stands out as the most organized and user-friendly.
Cons
It is not well-suited for agile programming methodologies.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Suzan
Not Specified, N/A employees
Free Trial
“It is very easy user friendly software
Pros
I love their customer service.:)
Cons
I would appreciate improvements to the UI and enhanced reporting capabilities.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Deepak
Not Specified, N/A employees
Free Trial
“Not User Friendly and no support.
Pros
During my time at my previous workplace, I found Mantis to be easy to use, with a plethora of features. I particularly liked the dropdown list for different departments (sites) and the ease of tracking faults with color-coded states for open or closed issues.
Cons
My experience has been very negative. Using the software has been an extremely painful process.
Rating Distribution
Ease of use
5
Value for money
5
Customer Support
5
Functionality
3