Total 100 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

38%

4

Stars

42%

3

Stars

19%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

ML

Mike Lester

Real Estate, 101-500 employees

More than a year

4.0
January 2019

If you are looking to kickstart with a FREE bug tracker, go with Mantis

Pros

What appealed to me about MantisBT is its simple workflow for reporting, tracking, and updating bugs in projects. Instead of relying on cumbersome offline tools like Microsoft Excel, we opted for a straightforward bug tracking system to address software issues promptly.

Cons

What I found least appealing about the software is its limited feature set and lack of commercial support compared to paid alternatives.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

R

Ratikant

Hospital & Health Care, 500+ employees

More than a year

4.0
December 2018

MantisBT Review

Pros

Its open-source nature makes project management effortless, particularly in defect management.

Cons

No complaints from my end; it functions well with an easy-to-use interface.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

C

Chethan

Information Technology and Services, 500+ employees

Less Than 6 months

4.0
December 2018

MantisBT is a popular open source bug tracking tool and easier to use.

Pros

MantisBT is a lightweight and user-friendly bug tracking software. Its popularity stems from easy installation and quick setup. Built on PHP and MySQL, it offers customizable features and effective notifications. Administrators can easily manage user roles and access controls, making it ideal for new users with a shorter learning curve.

Cons

MantisBT boasts some desirable features but also suffers from drawbacks. It is relatively slow, the UI lacks appeal, and there are security concerns due to its open-source nature.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

Less than a year

3.0
November 2018

Nice Opensource Bug Tracking Tool

Pros

Mantis is easily configurable and serves as a valuable open-source tool.

Cons

Obtaining support can be challenging due to its limited user base. Setting up a work environment on a Linux system is particularly troublesome.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

8

Functionality

10

D

Dileesha

Information Technology and Services, 101-500 employees

Less Than 6 months

3.0
October 2018

Good to keep track of your issues !

Pros

MantisBT allows tracking issues across multiple projects with ease. Users can attach relevant screenshots and documents, simplifying bug tracking throughout its lifecycle.

Cons

I appreciate UI enhancements and improvements in reporting capabilities.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

A

Anonymous

Not Specified, 51-100 employees

More than a year

3.0
September 2018

Path of the bug.

Pros

It is both user-friendly and free software.

Cons

It offers fewer features compared to other software options.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

8

S

sahil

Computer Software, 51-100 employees

More than a year

5.0
September 2018

Best bug tracking tool

Pros

Mantis is incredibly user-friendly, enabling easy bug assignment to developers and straightforward bug tracking for team leads.

Cons

It lacks comprehensive reporting capabilities and may not be in high demand.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

B

Bharat

Computer Software, 500+ employees

More than a year

4.0
September 2018

Bug tracking tool

Pros

this software is an easy-to-use bug tracking tool, facilitating daily task submission and tracking. Its simplicity makes it a popular choice among companies for testing purposes, allowing testers to attach screenshots and documents effortlessly.

Cons

The user interface appears outdated, and bulk data uploading can be unreliable.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

3.0
August 2018

Gets the job done

Pros

As a non-developer, I found Mantis straightforward and easy to use. Referencing past tickets and submitting new ones was simple and fast. The status change logs and comment section kept me informed and email notifications were a plus.

Cons

Having switched to JIRA, I can acknowledge that Mantis is quite basic. It gets the job done but lacks certain features and could use a visual update. Despite my initial confusion, it served our startup operations adequately.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

5.0
August 2018

Tracking and having control of issues in one place

Pros

I like being able to view the complete history of an issue, including assignments and status changes.

Cons

Some options in the selection list are unclear or seem duplicated, warranting review.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA

Maria Agnes

Information Technology and Services, 500+ employees

More than a year

4.0
August 2018

Simple but good bug tracking tool, serves its purpose

Pros

MantisBT is an excellent platform for tracking issues across multiple projects and users. Despite its simple interface, it packs all the necessary features expected from a bug tracking platform, making it ideal for new users or startup operations.

Cons

Although the UI is clear, it lacks the customization options found in other bug tracking tools like JIRA.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
August 2018

Web Interface Bugtracker

Pros

My favorite aspect of this bug tracker is that it doesn't require any software installation; just connect to the server and start working.

Cons

It is inconvenient that attachments need to be downloaded for viewing. Integrating a viewer within the tool would be beneficial.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

I

Infiyaz

Computer Software, 1-10 employees

More than a year

5.0
August 2018

Extremely handy tool for the team

Pros

It simplifies bug monitoring and provides real-time information on who is handling each bug.

Cons

While the UI might initially intimidate end-users, familiarity tends to alleviate concerns.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

A

Amandeep

Accounting, 51-100 employees

More than a year

4.0
August 2018

User friendly Open source bug tracker system

Pros

Their aids project collaboration and progress tracking in software development, offering automated email notifications and customizable issue filtering options.

Cons

The interface is simplistic but could benefit from some enhancements.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 101-500 employees

Less Than 6 months

4.0
July 2018

I used mantisBT to learn about a bug tracking software as I was studying in university.

Pros

mantisBT's user interfaces are incredibly user-friendly. The pages are color-coded for easy recognition, and the forms are straightforward. Customizable bug tracking, search and filter tools, and notifications enhance the bug tracking process plus, it accommodates different user levels for accessibility.

Cons

MantisBT is not particularly suited for agile programming, and its interface might feel too technical for non-technical users, potentially causing a gap in user experience between technical and non-technical users.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

E

Elcenir

Not Specified, N/A employees

Less Than 6 months

4.0
July 2018

A project manager and super easy to manage activities, done in PHP

Pros

I found it to be an excellent software for project management. I utilized it for four months during a legal system development project where I primarily supervised participant activities. It is web-based and offers both a free and accessible PRO version.

Cons

Compared to others like Jira or Trello, this software may lack in interface quality, but it certainly gets the job done functionally.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

A

Anonymous

Not Specified, 500+ employees

More than a year

4.0
July 2018

Feature Rich bug tracker

Pros

it excels in tracking multiple projects and users, offering excellent filtering options and various functionalities in a user-friendly manner. Different user levels ensure efficient issue management, providing in-depth project information and facilitating task tracking effectively.

Cons

The UI is not very user-friendly, especially for non-technical individuals. Understanding concepts like child and parent classes can be challenging at first glance. Additionally, the proximity of the "Bug Update" and "Bug View" links can lead to confusion during task updates.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

C

Chad

Not Specified, N/A employees

Less Than 6 months

5.0
May 2018

A great tool for keeping track of various bugs and issues.

Pros

The fact that Mantis is both free and open-source is fantastic. Our development team integrated it swiftly into our information system for bug tracking and plans to expand its use to an online helpdesk ticket system.

Cons

Being open-source, there are occasional bugs inherent in the software. Access permissions can sometimes become convoluted, lacking an easy method to delegate specific access levels.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
May 2018

Easy to involve the costumer in tracking of issues

Pros

One of the highlights of this product is its ease of use in tracking software development issues. Clients can easily participate in the process, from issue identification to resolution.

Cons

There seems to be an abundance of similar states for an issue, raising questions about customization or whether these come as default settings.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Mark

Not Specified, 101-500 employees

More than a year

4.0
May 2018

Job logging software

Pros

Using the software, I could easily log, track, and trace current and ongoing jobs. Timelines and grading features allowed for efficient processing of logged jobs within specified timeframes.

Cons

For the average user, navigating this software might initially pose challenges. However, with sufficient training, users can become comfortable with its functionality.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8