
MantisBT Reviews
Total 100 reviews
4.2
All reviews are from verified customers
Rating Distribution
5
Stars38%
4
Stars42%
3
Stars19%
2
Stars0%
1
Stars1%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Arthur
Information Technology and Services, 1-10 employees
Less Than 6 months
“As any other free issue tracking system, you will spend lots of time configuring it
Pros
If you are on a tight budget or struggling to find a better alternative, this free issue tracking tool might be suitable for you.
Cons
The interface is not user friendly, making configuration and fixing mailing issues quite a hassle based on my experience.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
5
Functionality
7
Anonymous
Not Specified, N/A employees
More than a year
“Mantis is used by my company to track issues that require resolution
Pros
It is relatively easy to use, and new employees can grasp it quickly with minimal training required.
Cons
The UI feels outdated and could benefit from modernization. Offering more multiple-choice options for issue reporting could enhance user engagement.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
10
Functionality
8
Ross
Graphic Design, 1-10 employees
More than a year
“Great for basic project management
Pros
If you are in need of a basic bug tracking system for software development, Mantis is worth considering. It covers all the essentials to kickstart a project.
Cons
It does not offer as many features or customization options as tools like Jira for bug tracking and project management.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 11-50 employees
More than a year
“This is a solid, battle-tested bug tracker with focus on simplicity and clarity.
Pros
I LOVE how Mantis has evolved while maintaining its core principles. It is a dependable product with all the features expected of a professional bug tracking platform, prioritizing developer productivity.
Cons
Novice developers might find it daunting, and while the UI is not visually stunning, it is straightforward and easy to understand.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Dealdiane
Information Technology and Services, 1-10 employees
More than a year
“Good but feels dated
Pros
Setting up and using Mantis is straightforward. The interface is simple yet effective and the fact that it is free and open-source is a bonus.
Cons
Despite some interface updates, the user experience still feels outdated compared to more popular alternatives.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
8
Functionality
7
Daniel
Not Specified, 500+ employees
More than a year
“If you want to control bugs, MantisBT is the best solution.
Pros
This software is ideal for tracking errors and keeping the team informed through fault reports. Its free license offers various options for managing software in the testing phase, with a user-friendly interface and comprehensive notification features.
Cons
Customization options are limited, hindering the creation of new reports and accurate tracking of manual test cases. Also direct interaction between users is not supported.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
“Rock solid Bug Tracker
Pros
Installation and usage are simple, and customization options cater to different project needs. Integration with Testlink adds value by allowing bugs to be assigned to test cases.
Cons
The UI appears outdated, reporting tools are limited, and installation files lack documentation.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Warren James
Not Specified, N/A employees
More than a year
“Was not hard software to learn and work through
Pros
Tracking logged jobs is straightforward, particularly in a software development environment where bug-related tasks and release notes creation are essential.
Cons
submitted jobs fail to log properly, necessitating a restart of the entire logging process.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Anonymous
Not Specified, 51-100 employees
Less than a year
“OK bug issues reporting/ tracking platform
Pros
it is user-friendly for both technical and non-technical users, with effective reporting and tracking capabilities.
Cons
While the user interfaces may lack aesthetics, they offer robust functionalities.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
7
Functionality
7
Adam
Transportation/Trucking/Railroad, 11-50 employees
More than a year
“We use for project management, bug tracking and testing.
Pros
Accessibility is excellent, with multiple users able to access and tag issues. The ability to categorize issues further enhances organization.
Cons
The UI is somewhat outdated, making it cumbersome to navigate to previous issues also email notifications can be excessive.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Ciprian
Not Specified, N/A employees
Less than a year
“Open source customizable ticket tracking system
Pros
I appreciate that it is open-source and written in PHP, allowing for further customization beyond its out-of-the-box functionality.
Cons
The interface feels dated and clunky, particularly on mobile devices. Tablets offer a somewhat better experience.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
7
Functionality
8
Steve
Not Specified, N/A employees
More than a year
“Mantis is a solid program for tracking issues
Pros
Highly customizable and open-source, Mantis is adaptable for various user needs. As a developer, I have customized it for users, adding features like time tracking and billing, making it robust, fast, and secure.
Cons
The interface feels a bit antiquated, especially for mobile users who are stuck with the desktop web interface. Some configuration options are also complex.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Yorick
Information Technology and Services, 500+ employees
More than a year
“The product looks very RAW. sorting is very limited on the product but the search function is great.
Pros
It helps maintain task assignments and allows for progress checks on other team members' tasks. The color-coded task categories are particularly helpful.
Cons
It could be more user-friendly,I prefer Asana over this product also there are occasional issues with email notifications, although this could be attributed to the mail client.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Prithwish
Electrical/Electronic Manufacturing, 51-100 employees
“MantisBT product review
Pros
Mantis offers almost everything imaginable, with great features even in the free version. It can be tailored to client requirements, making it highly versatile.
Cons
Configuring email settings can be tricky, with solutions varying for different users on forums.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 11-50 employees
More than a year
“I use it for tracking issues on software I develop
Pros
This software is easy to maintain, free, fast, and customizable. Its requirements are standard PHP/MySQL, simplifying setup.
Cons
Plugin availability is limited, and there is a lack of dedicated mobile applications for Android and iOS, although the browser version is available.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
10
Umesh
Not Specified, N/A employees
Less Than 6 months
“Great free tool for bug tracking !
Pros
Mantis provides a simple and user-friendly interface with pre-configured bug reporting and monitoring parameters, along with possible integration with third-party software management tools.
Cons
Bug search and dashboard customization should be improved, along with simplifying report generation and offering more customization options.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
10
Sanjeev
Information Technology and Services, 101-500 employees
More than a year
“Good for issue tracking
Pros
This product is suitable for tracking issues in small projects. It facilitates report generation based on various filters and allows for discussion logging during task progress.
Cons
The filter is not customizable, but I still recommend it for its productivity benefits.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
julia
Computer Software, 500+ employees
Less than a year
“good
Pros
The well-designed fields and dashboard facilitate quick access to assigned work and its priority, with customizable workflow options.
Cons
Getting specific reports for particular scenarios and historical data can be challenging.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
7
Pedro
Information Technology and Services, 11-50 employees
Less Than 6 months
“Great free tool for project management
Pros
Open-source with easy installation and usage, mantis offers unlimited users and flexibility with roles and custom fields.
Cons
Local documentation is absent in the installed version, and searching with custom fields is not supported.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
10
Robin
Not Specified, N/A employees
More than a year
“It's an easy to use bug tracking software and can be used for tracking multiple projects
Pros
The issue workflow is customizable, and the availability of notifications, search and filter tools, and different user access levels enhance usability.
Cons
Installation is straightforward, but the lack of included documentation in the download file is inconvenient, redirecting users to online resources.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8