Total 100 reviews

4.2

All reviews are from verified customers

Rating Distribution

5

Stars

38%

4

Stars

42%

3

Stars

19%

2

Stars

0%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Arthur

Information Technology and Services, 1-10 employees

Less Than 6 months

3.0
May 2018

As any other free issue tracking system, you will spend lots of time configuring it

Pros

If you are on a tight budget or struggling to find a better alternative, this free issue tracking tool might be suitable for you.

Cons

The interface is not user friendly, making configuration and fixing mailing issues quite a hassle based on my experience.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

5

Functionality

7

A

Anonymous

Not Specified, N/A employees

More than a year

3.0
April 2018

Mantis is used by my company to track issues that require resolution

Pros

It is relatively easy to use, and new employees can grasp it quickly with minimal training required.

Cons

The UI feels outdated and could benefit from modernization. Offering more multiple-choice options for issue reporting could enhance user engagement.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

10

Functionality

8

R

Ross

Graphic Design, 1-10 employees

More than a year

4.0
April 2018

Great for basic project management

Pros

If you are in need of a basic bug tracking system for software development, Mantis is worth considering. It covers all the essentials to kickstart a project.

Cons

It does not offer as many features or customization options as tools like Jira for bug tracking and project management.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 11-50 employees

More than a year

4.0
April 2018

This is a solid, battle-tested bug tracker with focus on simplicity and clarity.

Pros

I LOVE how Mantis has evolved while maintaining its core principles. It is a dependable product with all the features expected of a professional bug tracking platform, prioritizing developer productivity.

Cons

Novice developers might find it daunting, and while the UI is not visually stunning, it is straightforward and easy to understand.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

D

Dealdiane

Information Technology and Services, 1-10 employees

More than a year

4.0
April 2018

Good but feels dated

Pros

Setting up and using Mantis is straightforward. The interface is simple yet effective and the fact that it is free and open-source is a bonus.

Cons

Despite some interface updates, the user experience still feels outdated compared to more popular alternatives.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

7

D

Daniel

Not Specified, 500+ employees

More than a year

5.0
April 2018

If you want to control bugs, MantisBT is the best solution.

Pros

This software is ideal for tracking errors and keeping the team informed through fault reports. Its free license offers various options for managing software in the testing phase, with a user-friendly interface and comprehensive notification features.

Cons

Customization options are limited, hindering the creation of new reports and accurate tracking of manual test cases. Also direct interaction between users is not supported.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

4.0
March 2018

Rock solid Bug Tracker

Pros

Installation and usage are simple, and customization options cater to different project needs. Integration with Testlink adds value by allowing bugs to be assigned to test cases.

Cons

The UI appears outdated, reporting tools are limited, and installation files lack documentation.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

WJ

Warren James

Not Specified, N/A employees

More than a year

4.0
March 2018

Was not hard software to learn and work through

Pros

Tracking logged jobs is straightforward, particularly in a software development environment where bug-related tasks and release notes creation are essential.

Cons

submitted jobs fail to log properly, necessitating a restart of the entire logging process.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Not Specified, 51-100 employees

Less than a year

4.0
January 2018

OK bug issues reporting/ tracking platform

Pros

it is user-friendly for both technical and non-technical users, with effective reporting and tracking capabilities.

Cons

While the user interfaces may lack aesthetics, they offer robust functionalities.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

A

Adam

Transportation/Trucking/Railroad, 11-50 employees

More than a year

4.0
January 2018

We use for project management, bug tracking and testing.

Pros

Accessibility is excellent, with multiple users able to access and tag issues. The ability to categorize issues further enhances organization.

Cons

The UI is somewhat outdated, making it cumbersome to navigate to previous issues also email notifications can be excessive.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

C

Ciprian

Not Specified, N/A employees

Less than a year

4.0
January 2018

Open source customizable ticket tracking system

Pros

I appreciate that it is open-source and written in PHP, allowing for further customization beyond its out-of-the-box functionality.

Cons

The interface feels dated and clunky, particularly on mobile devices. Tablets offer a somewhat better experience.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

8

S

Steve

Not Specified, N/A employees

More than a year

4.0
December 2017

Mantis is a solid program for tracking issues

Pros

Highly customizable and open-source, Mantis is adaptable for various user needs. As a developer, I have customized it for users, adding features like time tracking and billing, making it robust, fast, and secure.

Cons

The interface feels a bit antiquated, especially for mobile users who are stuck with the desktop web interface. Some configuration options are also complex.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

Y

Yorick

Information Technology and Services, 500+ employees

More than a year

3.0
November 2017

The product looks very RAW. sorting is very limited on the product but the search function is great.

Pros

It helps maintain task assignments and allows for progress checks on other team members' tasks. The color-coded task categories are particularly helpful.

Cons

It could be more user-friendly,I prefer Asana over this product also there are occasional issues with email notifications, although this could be attributed to the mail client.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

7

P

Prithwish

Electrical/Electronic Manufacturing, 51-100 employees

5.0
November 2017

MantisBT product review

Pros

Mantis offers almost everything imaginable, with great features even in the free version. It can be tailored to client requirements, making it highly versatile.

Cons

Configuring email settings can be tricky, with solutions varying for different users on forums.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 11-50 employees

More than a year

4.0
November 2017

I use it for tracking issues on software I develop

Pros

This software is easy to maintain, free, fast, and customizable. Its requirements are standard PHP/MySQL, simplifying setup.

Cons

Plugin availability is limited, and there is a lack of dedicated mobile applications for Android and iOS, although the browser version is available.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

10

U

Umesh

Not Specified, N/A employees

Less Than 6 months

5.0
October 2017

Great free tool for bug tracking !

Pros

Mantis provides a simple and user-friendly interface with pre-configured bug reporting and monitoring parameters, along with possible integration with third-party software management tools.

Cons

Bug search and dashboard customization should be improved, along with simplifying report generation and offering more customization options.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

10

S

Sanjeev

Information Technology and Services, 101-500 employees

More than a year

5.0
October 2017

Good for issue tracking

Pros

This product is suitable for tracking issues in small projects. It facilitates report generation based on various filters and allows for discussion logging during task progress.

Cons

The filter is not customizable, but I still recommend it for its productivity benefits.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

julia

Computer Software, 500+ employees

Less than a year

3.0
August 2017

good

Pros

The well-designed fields and dashboard facilitate quick access to assigned work and its priority, with customizable workflow options.

Cons

Getting specific reports for particular scenarios and historical data can be challenging.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

P

Pedro

Information Technology and Services, 11-50 employees

Less Than 6 months

5.0
August 2017

Great free tool for project management

Pros

Open-source with easy installation and usage, mantis offers unlimited users and flexibility with roles and custom fields.

Cons

Local documentation is absent in the installed version, and searching with custom fields is not supported.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

10

R

Robin

Not Specified, N/A employees

More than a year

4.0
August 2017

It's an easy to use bug tracking software and can be used for tracking multiple projects

Pros

The issue workflow is customizable, and the availability of notifications, search and filter tools, and different user access levels enhance usability.

Cons

Installation is straightforward, but the lack of included documentation in the download file is inconvenient, redirecting users to online resources.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8