Total 523 reviews

4.3

All reviews are from verified customers

Rating Distribution

5

Stars

53%

4

Stars

33%

3

Stars

11%

2

Stars

2%

1

Stars

2%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A

Anonymous

Anonymous, 51-100 employees

4.0
November 2021

Mavenlink

Pros

Efficient time tracking for client billing.

Cons

Some features like Gantt charts can be unintuitive and underutilized.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

T

Tahnee

Research, 500+ employees

1.0
November 2021

Not impressed with MavenlinkSFDC integrations

Pros

Useful time tracking features.

Cons

Difficulties in interfacing with other systems particularly the Salesforce integration.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

5

Functionality

4

K

Komal

Computer Software, 51-100 employees

4.0
November 2021

Good one

Pros

Easy to use and efficient features.

Cons

Limited accessibility for people with disabilities in certain features.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

7

Functionality

7

J

John

Computer Software, 101-500 employees

1.0
November 2021

I Hate This Product

Pros

To be honest I can't find a single thing I like about this product.

Cons

Adding people to tasks is a confusing process and leads to errors. Unnecessary options can't be removed. Time cards that are not submitted affect the project budget which doesn't make sense and can't be customized. Reports need to be exported downloaded and opened in Excel for meaningful insights rather than being visible in realtime. Time card notes are optional and can't be made mandatory to ensure accurate recordkeeping.

Rating Distribution

Ease of use

4

Value for money

3

Customer Support

5

Functionality

3

S

Stephen

Computer Software, 500+ employees

2.0
November 2021

Not a big fan of Mavenlink

Pros

I appreciate the time tracking feature find the user interface acceptable and it generally works without crashing or being buggy.

Cons

Integrations are not intuitive. Notetaking and project tracking lack robustness. Personalized views seem to be missing and I wish there were more features for todo lists.

Rating Distribution

Ease of use

5

Value for money

5

Customer Support

4

Functionality

6

J

Julianna

Architecture & Planning, 11-50 employees

5.0
November 2021

Architecture Tim Tracking

Pros

I love how easily time tracking on projects can be implemented. It's also great that I can analyze time spent on projects per individual and phase effortlessly.

Cons

For our company and discipline we need to see the percentage of time allocated to a particular phase a feature we used to have in ArchiOffice. This information was vital for us to stay informed as we approached 100% of our fee allocation.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

R

Robert

Information Technology and Services, 101-500 employees

3.0
November 2021

Difficult to reconcile with our accounting software rounding issues

Pros

It's easy for resources to log time against multiple projects and the time entry exports provide granular data which is valuable for various customer views.

Cons

Mavenlink rounds time entries billed at odd amounts differently than Sage IntACCT causing complications during invoice reconciliation.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

6

Functionality

7

Q

Quentin

Research, 500+ employees

4.0
November 2021

Makes life better

Pros

The ability to track time with different billing rates is extremely convenient and beneficial helping our organization manage project funds effectively.

Cons

Integration can be challenging and timeconsuming for our developers even for minor changes.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

7

R

Ricardo

Telecommunications, 500+ employees

5.0
November 2021

Mavenlink is very helpful

Pros

I appreciate the ease of resource management and the web user interface.

Cons

The lack of integration with Avaya tools is a drawback but I understand that efforts are underway to address this.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

B

Bennett

Online Media, 51-100 employees

1.0
November 2021

hi

Pros

I like the option to autofill from the prior week's entries.

Cons

Deleting hours requires an unnecessary extra step of clicking a trash can it should be simpler by allowing deletion directly from the input field.

Rating Distribution

Ease of use

3

Value for money

4

Customer Support

3

Functionality

5

A

Andy

Warehousing, 51-100 employees

5.0
November 2021

Mavenlink Consultant Review

Pros

It simply works and doesn't create additional work for our team in terms of execution.

Cons

The Gantt chart can be a bit complicated and takes time to get used to compared to other software.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

D

Daniel

Information Technology and Services, 51-100 employees

5.0
November 2021

Software well tailored for our business needs

Pros

Mavenlink provides excellent master planning for resources and allocations.

Cons

Two significant frustrations are not being able to change the date of a time entry on the Timesheets view and the inability to see how many hours are allocated each week on Master Planning.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

D

Darrik

Computer Software, 500+ employees

4.0
November 2021

A solid Project Management software

Pros

Timetracking is straightforward and intuitive. Capacity planning is powerful when used correctly.

Cons

The UI feels dated and less streamlined than it should be.

Rating Distribution

Ease of use

7

Value for money

9

Customer Support

9

Functionality

7

R

Ryan

Information Services, 51-100 employees

4.0
November 2021

Good product lots of options... only a few shortcomings.

Pros

Good timekeeping accessible from a mobile phone when needed.

Cons

Entering expenses requires two steps and can be cumbersome. Making changes to expenses is not always straightforward.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

C

Caitlin

Architecture & Planning, 11-50 employees

3.0
November 2021

Great tool

Pros

The ability to track hours tasks and projects at a highlevel view is helpful in keeping our team on track and focused in our virtual environment.

Cons

Occasional downtime site errors slow load times and site crashing can be frustrating.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

6

K

Kevin

Computer Software, 51-100 employees

2.0
November 2021

Too complicated time entry

Pros

There's a lot of functionality at the higher management level.

Cons

As a user entering time the time entry process is overly complex especially when compared to simpler alternatives like Harvest.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

4

Functionality

4

M

Manisha

Information Technology and Services, 500+ employees

4.0
November 2021

Mavenlink the ease to manage project allocations

Pros

Managing project allocations and time filling is straightforward and convenient.

Cons

The timesheet design could be improved especially when it comes to deleting rows.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

7

Functionality

7

D

Dwayne

Marketing and Advertising, 500+ employees

4.0
November 2021

Mavenlink a story about time

Pros

Mavenlink is intuitive and easy to use with a strength in user experience and design.

Cons

I would like more control over accessing downloading visualizing and analyzing resource allocation data.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

9

Functionality

8

A

Andy

Warehousing, 51-100 employees

5.0
November 2021

Review

Pros

Timesheets can be exported to xls format.

Cons

Task management can be confusing for users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

9

R

Ross

Management Consulting, 1-10 employees

3.0
November 2021

As a user Mavenlink leaves me cold

Pros

I suppose it benefits my client but it adds administrative overhead for me providing no direct benefit.

Cons

The lack of obvious summary reporting for the person inputting their hours is a significant drawback.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

8

Functionality

7