Mavenlink

Mavenlink Reviews

Claimed

Claimed

Total 416 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

55%

4

Stars

31%

3

Stars

11%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

K
Kristin

Computer Software, 101-500 employees

Less than 6 months

5.0

“Mavenlink Review”

Pros

The project tracking is among the best I've seen.

Cons

Occasionally, it can be too busy and cumbersome.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Akshay

Computer Software, 500+ employees

More than a year

5.0

“Very good Tool for tracking the Project.”

Pros

Easy to use and understand for everyone.

Cons

The text fonts are small in size. Increasing the text size would make it easier to read.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

S
Samer

Design, 51-100 employees

More than a year

5.0

“Good for time keeping”

Pros

User-friendly, and the project timeline interface is very helpful.

Cons

The user interface, particularly the dashboard, could be improved.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

C
Crystal

Management Consulting, 500+ employees

More than a year

5.0

“Mavenlink used for organizational staffing across multiple projects”

Pros

Each user can update their staffing projections, including time for training and vacation, online, providing visibility into their capacity for future staffing.

Cons

Sometimes, when a user updates their vacation time, a notification is sent to the entire company, causing confusion.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

S
Sameer

Information Technology and Services, 500+ employees

More than a year

5.0

“User Review”

Pros

The API Documentation and Implementation are excellent, highlighting integration as a key factor for effective tool use.

Cons

It lacks bulk upload features for various tasks, such as bulk user allocation to projects, bulk upload user allocations, bulk upload of timesheet data, and reporting features that could be enhanced for better usability.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

S
Samuel

Computer Software, 101-500 employees

More than a year

5.0

“Time Reporting”

Pros

The ease of reporting time sheets, along with the ability to copy information from previous weeks, is excellent.

Cons

The error messages received for incorrect information could be improved, and it would be better if they only appeared upon submission if the reporting is incorrect.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

A
Alex

Marketing and Advertising, 51-100 employees

More than a year

5.0

“Mavenlink is feature rich and user friendly”

Pros

Mavenlink offers a lot of custom features and functionality, crucial for meeting our department's various custom processes and workflows.

Cons

Mavenlink doesn't allow customers to see the budget in hours or dollars, limiting clients from viewing any project burndown. New features and functionalities are slow to be released, but considering its size, ML does a decent job of addressing bugs.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

E
Eric

Design, 101-500 employees

Less than a year

5.0

“Great software for tracking time”

Pros

Easy-to-use software, especially for tracking time during contracts.

Cons

There's not much to dislike about this software.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

P
Poonam

Internet, 500+ employees

More than a year

5.0

“Easy Project Management Software”

Pros

Very user-friendly and easy to manage projects.

Cons

While I like most aspects of the software, there could be some improvement in data management.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A
Alain

Information Technology and Services, 101-500 employees

More than a year

5.0

“Big Upgrade compared to our previous PM software”

Pros

It meets all our department's needs, particularly enjoying the activity feed and the overall view of all projects. The reporting tool is also great.

Cons

The Gantt chart could benefit from more user-friendly reporting.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

M
Matt

Marketing and Advertising, 500+ employees

More than a year

5.0

“Review”

Pros

It's an online collaborative tool with clients, providing real-time updates without the need to repeatedly share project plans.

Cons

More options, similar to MS Project, with additional features for project tasks/dates, and notifications/reporting for delays, would be appreciated.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

V
Vidhyutkumar

Computer Software, 51-100 employees

More than a year

5.0

“Good product”

Pros

The reports are helpful, and the edit mode is good.

Cons

A feature to copy the previous timesheet for the same hours and projects would be useful.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

R
Rachel

Non-Profit Organization Management, 101-500 employees

More than a year

5.0

“System not intutive.”

Pros

The reporting function provides the basic information needed.

Cons

Project setup is not streamlined, leading to the need for frequent retraining of new staff. The system is not intuitive.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

9

A
Alyssa

Information Technology and Services, 51-100 employees

More than a year

5.0

“Mavenlink Review”

Pros

We appreciate the ability to share a workspace with clients.

Cons

It is cumbersome and challenging to obtain reporting. The general space used for reporting results in scroll bars within scroll bars.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

10

A
Anthony

Marketing and Advertising, 51-100 employees

Less than a year

5.0

“Tonys Mavenlink review”

Pros

Adding dates/times for each task worked on is straightforward.

Cons

Difficulty in finding projects that I am not assigned to.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

B
Ben

Computer Software, 500+ employees

More than a year

5.0

“Bells n Whistles Exist but Might be Hidden to Novice”

Pros

Various ways and places to perform specific tasks, such as tracking time and allocating time in the resource planner or task-level view, along with the availability of project templates.

Cons

For novice users or those with simpler needs, this product can be overwhelming.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

T
Tim

Research, 51-100 employees

More than a year

5.0

“Limited Use and Just a Few Hiccups”

Pros

Once I know where to track my hours, it's super easy to use.

Cons

Some hiccups include editing hours on an item already added to the timesheet. Deleting an item requires too many clicks, and the confirmation prompt feels extraneous. It would be convenient to be added to a project within the tool instead of sending a message to the PM.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

9

D
Deepak

Information Services, 500+ employees

More than a year

4.0

“Scope of improvement”

Pros

The application is user-friendly featuring some distinctive key functionalities not commonly found in its counterparts.

Cons

The reporting grounded in backend data remains notably restricted. Users must still download data for analytics highlighting the need for basic flexibility in creating frequently used or referenced views on data.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

8

A
Anonymous

Not Specified, 500+ employees

More than a year

4.0

“Good value all around”

Pros

This tool is remarkably easy to grasp and highly intuitive. The setup was a breeze and customer support at least in 3016 (we've been clients for nearly 5 years) was outstanding. It seamlessly integrates with platforms like Salesforce offers customization through API provides client access and consistently undergoes enhancements.

Cons

Two primary concerns persist: 1. Inability to execute mass actions on tasks/milestones/issues necessitating manual edits for each task sharing similar dates status or assignee. 3. Email notification issues persist with past outages causing delayed notifications adversely affecting our workflow.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

J
Julie

Information Technology and Services, 11-50 employees

More than a year

5.0

“On the right path”

Pros

Mavenlink has been a tremendous time-saver for us streamlining communication and replacing the need to juggle multiple products. It establishes a singular source of truth for project planning and management significantly reducing meetings and replacing multiple software solutions.

Cons

Every task entails a significant number of clicks. Despite having basic needs obtaining the necessary project management information involves a considerable number of clicks typically about 7 clicks away. Task scheduling proves labor-intensive with complexity to the extent that only three of us are trained on it and I'm grateful not to be one of them.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

6

Functionality

4