Mavenlink

Mavenlink Reviews

Claimed

Claimed

Total 416 reviews

4.4

All reviews are from verified customers

Rating Distribution

5

Stars

55%

4

Stars

31%

3

Stars

11%

2

Stars

2%

1

Stars

1%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Andy

Information Technology and Services, 11-50 employees

Less than a year

4.0

“Getting better”

Pros

Mavenlink boasts robust reporting integration with NetSuite hierarchical team management and an activity feed.

Cons

Significant improvement is needed in ease of use with a call for user-configurable workflows and fields. User roles and security lack flexibility and the interface and reporting seem designed by someone unfamiliar with using the application daily.

Rating Distribution

Ease of use

4

Value for money

6

Customer Support

6

Functionality

4

D
Deepu

Hospital & Health Care, 101-500 employees

Less than 6 months

3.0

“Mavenlink in an Agile SaaS environment”

Pros

Mavenlink allows well-organized information and the capture of relevant data fields for a project.

Cons

The interface is sluggish and real-time reporting is lacking.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

7

Functionality

8

J
Jason

Information Technology and Services, 11-50 employees

Less than a year

5.0

“Mavenlink”

Pros

This intuitively designed software application offers excellent collaboration tools.

Cons

No cons have been experienced while using this tool.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

8

B
Brendan

Management Consulting, 51-100 employees

More than a year

3.0

“Good system but some frustrating issues”

Pros

From an ease-of-use perspective Mavenlink's straightforward time entry and project creation are complemented by access to numerous reporting features particularly valued by leadership.

Cons

Three major issues are noted: 1. The software's occasional slowness exacerbated during extensive project edits. Customer service's suggestion to clear the cache offers only a temporary solution. 3. A desire for a simple place to view a team member's total hours on a project as the current view only shows time assigned to individual tasks necessitating manual calculations. 3. A request for Mavenlink to automatically distribute time when tasks are extended or shortened.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

6

Functionality

4

G
Gene

Civil Engineering, 11-50 employees

More than a year

4.0

“Mavenlink is a useful tool”

Pros

Mavenlink's flexibility extends to customization of task lists project fields and more.

Cons

Gantt Schedule is challenging to display and although powerful the application for creating reports is not user-friendly.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

C
Caroline

Marketing and Advertising, 11-50 employees

More than a year

3.0

“We're Making it Work”

Pros

The consolidation of all projects tasks time and budgets in one central place is a feature I love about it.

Cons

Constantly seeking information relevant to individual needs is necessary. Relying on email notifications considered outdated in the digital realm proves unhelpful. Incorporating features like push notifications and in-application alerts would significantly benefit users. The mobile version is practically unusable and the software appears slow to update and integrate new features requested by users.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

6

Functionality

3

J
Jessica

Information Technology and Services, 51-100 employees

More than a year

3.0

“Just Ok”

Pros

The project view meets my expectations and the ability to sort projects is something I find beneficial.

Cons

Budget visibility is lacking and a breakdown of everyone's hours without running a report is desired.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

6

Functionality

6

P
Prachi

Public Relations and Communications, 500+ employees

Less than 6 months

5.0

“Mavenlink Review”

Pros

It proves to be user-friendly for project management fostering smooth communication among colleagues.

Cons

Initial navigation can be challenging.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

8

Q
Quinn

Consumer Services, 101-500 employees

More than a year

4.0

“Mavenlink - how an accountant uses it”

Pros

I appreciate the collaborative nature allowing work across all facets of a company.

Cons

Confusion arises especially for new users in locating specific reports.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

10

R
richard

Marketing and Advertising, 51-100 employees

More than a year

4.0

“Easy for simple organisations”

Pros

Getting started is straightforward particularly for businesses with uncomplicated operations.

Cons

Limited customization and each adaptation having subsequent impacts make the tool less flexible.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

9

Functionality

6

P
Payam

Computer Software, 101-500 employees

More than a year

5.0

“Personal Feedback”

Pros

The software offers flexibility in tracking timesheets ensuring a high level of user-friendliness.

Cons

The tool has met expectations well and no issues are currently identified.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

7

Functionality

6

J
Jessica

Pharmaceuticals, 11-50 employees

More than a year

4.0

“What You See is What You Get”

Pros

Mavenlink serves as a comprehensive platform for managing contracts resources time billing and more.

Cons

Mavenlink despite its many features lacks intuitiveness posing a steep learning curve for managers. It proves simpler for employees entering their time but involves a lengthy process for project setup. The system lacks excitement and adding colors to reports could enhance user interest.

Rating Distribution

Ease of use

4

Value for money

7

Customer Support

6

Functionality

8

B
Bill

Computer Software, 11-50 employees

More than a year

4.0

“Mavenlink Reporting”

Pros

The ability to track project budget time is critical for our business and Mavenlink plays a crucial role in this aspect.

Cons

The inability to configure and maintain the display of a desired number of tasks is a drawback.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

7

Functionality

6

J
Jaeho

Marketing and Advertising, 11-50 employees

More than a year

5.0

“Mavenlink is decent.”

Pros

It is user-friendly mobile-friendly and responsive in its operations.

Cons

Two-factor authentication is not mandatory by default.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

6

C
Chelsea

Fund-Raising, 51-100 employees

Less than a year

3.0

“Mavenlink”

Pros

Managing multiple users is straightforward with this system especially for efficient time tracking.

Cons

After project completion difficulty arises in locating it again.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

6

Functionality

8

M
Moon

Information Technology and Services, 11-50 employees

More than a year

4.0

“Good Project mgmt tool linking to NetSuite but lack of customizations to cater to business needs”

Pros

The capability to link to NetSuite records through integrations and view utilization and project budget versus actuals is a valuable feature.

Cons

Task tracking features such as assignee commit date and task role visibility on time entries present challenges. Task columns are challenging to adjust for different team members' usage.

Rating Distribution

Ease of use

6

Value for money

7

Customer Support

9

Functionality

6

B
Bryant

E-Learning, 101-500 employees

Less than 6 months

4.0

“Robust platform that can benefit multiple departments.”

Pros

It provides robust project plans and tracking catering to the needs of our entire team not just professional services.

Cons

Small nuances client collaboration and simplifying or removing unnecessary elements on the site are suggested improvements. Mandatory field customization is desired for specific needs.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

P
Paul

Computer Software, 51-100 employees

Less than a year

3.0

“It's OK but needs a makeover and modernization”

Pros

Time entry and project feed functionalities are reliable and meet expectations.

Cons

Clunky task views lack of auditability for changes irrecoverable deletions and limitations for agile projects are drawbacks.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

9

Functionality

8

M
Matt

Architecture & Planning, 11-50 employees

More than a year

5.0

“Still leading the way but can improve”

Pros

Mavenlink remains a leader by providing a fully-featured product adaptable across different industries.

Cons

Major complaints include customization issues for printing schedules deficiencies in the mobile app and the need for better integrations into other computer and mobile apps.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

4

B
Bridget

Professional Training & Coaching, 11-50 employees

Less than a year

3.0

“Still waiting to feel it's been worth it”

Pros

Master planning is easy to use and understand proving to be one of the most useful features for our company.

Cons

Project management features are deemed lacking with the software primarily serving as resourcing software with cumbersome project management features.

Rating Distribution

Ease of use

4

Value for money

5

Customer Support

9

Functionality

8