Mavenlink Reviews
Total 416 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars55%
4
Stars31%
3
Stars11%
2
Stars2%
1
Stars1%
Satisfaction score
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Information Technology and Services, 11-50 employees
Less than a year
“Getting better”
Pros
Mavenlink boasts robust reporting integration with NetSuite hierarchical team management and an activity feed.
Cons
Significant improvement is needed in ease of use with a call for user-configurable workflows and fields. User roles and security lack flexibility and the interface and reporting seem designed by someone unfamiliar with using the application daily.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
6
Functionality
4
Hospital & Health Care, 101-500 employees
Less than 6 months
“Mavenlink in an Agile SaaS environment”
Pros
Mavenlink allows well-organized information and the capture of relevant data fields for a project.
Cons
The interface is sluggish and real-time reporting is lacking.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
8
Information Technology and Services, 11-50 employees
Less than a year
“Mavenlink”
Pros
This intuitively designed software application offers excellent collaboration tools.
Cons
No cons have been experienced while using this tool.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
8
Management Consulting, 51-100 employees
More than a year
“Good system but some frustrating issues”
Pros
From an ease-of-use perspective Mavenlink's straightforward time entry and project creation are complemented by access to numerous reporting features particularly valued by leadership.
Cons
Three major issues are noted: 1. The software's occasional slowness exacerbated during extensive project edits. Customer service's suggestion to clear the cache offers only a temporary solution. 3. A desire for a simple place to view a team member's total hours on a project as the current view only shows time assigned to individual tasks necessitating manual calculations. 3. A request for Mavenlink to automatically distribute time when tasks are extended or shortened.
Rating Distribution
Ease of use
4
Value for money
7
Customer Support
6
Functionality
4
Civil Engineering, 11-50 employees
More than a year
“Mavenlink is a useful tool”
Pros
Mavenlink's flexibility extends to customization of task lists project fields and more.
Cons
Gantt Schedule is challenging to display and although powerful the application for creating reports is not user-friendly.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Marketing and Advertising, 11-50 employees
More than a year
“We're Making it Work”
Pros
The consolidation of all projects tasks time and budgets in one central place is a feature I love about it.
Cons
Constantly seeking information relevant to individual needs is necessary. Relying on email notifications considered outdated in the digital realm proves unhelpful. Incorporating features like push notifications and in-application alerts would significantly benefit users. The mobile version is practically unusable and the software appears slow to update and integrate new features requested by users.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
6
Functionality
3
Information Technology and Services, 51-100 employees
More than a year
“Just Ok”
Pros
The project view meets my expectations and the ability to sort projects is something I find beneficial.
Cons
Budget visibility is lacking and a breakdown of everyone's hours without running a report is desired.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Public Relations and Communications, 500+ employees
Less than 6 months
“Mavenlink Review”
Pros
It proves to be user-friendly for project management fostering smooth communication among colleagues.
Cons
Initial navigation can be challenging.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Consumer Services, 101-500 employees
More than a year
“Mavenlink - how an accountant uses it”
Pros
I appreciate the collaborative nature allowing work across all facets of a company.
Cons
Confusion arises especially for new users in locating specific reports.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
10
Marketing and Advertising, 51-100 employees
More than a year
“Easy for simple organisations”
Pros
Getting started is straightforward particularly for businesses with uncomplicated operations.
Cons
Limited customization and each adaptation having subsequent impacts make the tool less flexible.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
9
Functionality
6
Computer Software, 101-500 employees
More than a year
“Personal Feedback”
Pros
The software offers flexibility in tracking timesheets ensuring a high level of user-friendliness.
Cons
The tool has met expectations well and no issues are currently identified.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Pharmaceuticals, 11-50 employees
More than a year
“What You See is What You Get”
Pros
Mavenlink serves as a comprehensive platform for managing contracts resources time billing and more.
Cons
Mavenlink despite its many features lacks intuitiveness posing a steep learning curve for managers. It proves simpler for employees entering their time but involves a lengthy process for project setup. The system lacks excitement and adding colors to reports could enhance user interest.
Rating Distribution
Ease of use
4
Value for money
7
Customer Support
6
Functionality
8
Computer Software, 11-50 employees
More than a year
“Mavenlink Reporting”
Pros
The ability to track project budget time is critical for our business and Mavenlink plays a crucial role in this aspect.
Cons
The inability to configure and maintain the display of a desired number of tasks is a drawback.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
7
Functionality
6
Marketing and Advertising, 11-50 employees
More than a year
“Mavenlink is decent.”
Pros
It is user-friendly mobile-friendly and responsive in its operations.
Cons
Two-factor authentication is not mandatory by default.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
6
Fund-Raising, 51-100 employees
Less than a year
“Mavenlink”
Pros
Managing multiple users is straightforward with this system especially for efficient time tracking.
Cons
After project completion difficulty arises in locating it again.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
8
Information Technology and Services, 11-50 employees
More than a year
“Good Project mgmt tool linking to NetSuite but lack of customizations to cater to business needs”
Pros
The capability to link to NetSuite records through integrations and view utilization and project budget versus actuals is a valuable feature.
Cons
Task tracking features such as assignee commit date and task role visibility on time entries present challenges. Task columns are challenging to adjust for different team members' usage.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
6
E-Learning, 101-500 employees
Less than 6 months
“Robust platform that can benefit multiple departments.”
Pros
It provides robust project plans and tracking catering to the needs of our entire team not just professional services.
Cons
Small nuances client collaboration and simplifying or removing unnecessary elements on the site are suggested improvements. Mandatory field customization is desired for specific needs.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
8
Computer Software, 51-100 employees
Less than a year
“It's OK but needs a makeover and modernization”
Pros
Time entry and project feed functionalities are reliable and meet expectations.
Cons
Clunky task views lack of auditability for changes irrecoverable deletions and limitations for agile projects are drawbacks.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
9
Functionality
8
Architecture & Planning, 11-50 employees
More than a year
“Still leading the way but can improve”
Pros
Mavenlink remains a leader by providing a fully-featured product adaptable across different industries.
Cons
Major complaints include customization issues for printing schedules deficiencies in the mobile app and the need for better integrations into other computer and mobile apps.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
4
Professional Training & Coaching, 11-50 employees
Less than a year
“Still waiting to feel it's been worth it”
Pros
Master planning is easy to use and understand proving to be one of the most useful features for our company.
Cons
Project management features are deemed lacking with the software primarily serving as resourcing software with cumbersome project management features.
Rating Distribution
Ease of use
4
Value for money
5
Customer Support
9
Functionality
8