Education Management, 1-10 employees
Less than a year
“Very good software made in italy”
Pros
I needed an affordable CRM solution, and this one fits the bill perfectly, it's got all the essentials and it's lightning-fast.
Cons
Nothing is missing in particular, but it does not have any complex integration either compared to some big platforms.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than a year
“Great solution for professionals and SMEs”
Pros
Using this software and accessing it is a piece of cake.
Cons
Some features are still under development.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Legal Services, 1-10 employees
“A good product even in the free version.”
Pros
Even with just the free version, I, as a single user (whether a small business owner or freelancer), can access all the basic features and even a few extras that other platforms charge for. It's so intuitive, requiring no special computer skills. Plus, it's flexible: I have plenty of freedom to define projects, tasks, and labels (tags) to suit my work needs.
Cons
The storage space (100MB) for the free version is really the "union minimum," and perhaps a little effort in this regard could entice more users to buy the paid version.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
8
Functionality
9
Information Technology and Services, 1-10 employees
More than a year
“The perfect CRM for SMEs”
Pros
Mokapen is tailor-made for micro and small businesses. Its interface is crystal clear, making it perfect for newcomers to CRM applications. It's an ideal tool for managing projects, tasks, clients, sales, and making insightful data-driven decisions.
Cons
Initially, the functionality was limited, but over time even the free version has caught up.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Furniture, 1-10 employees
More than a year
“An innovative and well-designed tool”
Pros
The Kanban view of tasks is absolutely fantastic, the entire sales team relies on it, thanks to its precise visualizations. Having a comprehensive overview of our commercial landscape at a glance is invaluable. Simply put, it's the best.
Cons
I have noticed a certain sluggishness of the server at times.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 1-10 employees
Less than a year
“Versatile CRM”
Pros
It's a lead generation powerhouse. Even though the Tier 3 AppSumo offer includes SMTP (which is no longer active), it's still worth subscribing to.
Cons
I would like to see more knowledge base content on how to use the tool and case studies on that.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
8
Functionality
8
Design, 1-10 employees
More than a year
“Exciting software”
Pros
The software is easy to navigate, and the graphical interface is not only intuitive but also practical.
Cons
I'd like to see the ability to track time with control over set windows and mouse movement.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
10
Renewables & Environment, 1-10 employees
Less than 6 months
“Regenerates”
Pros
The support is top-notch in terms of both friendliness and speed. I particularly appreciate the Kanban view and pipeline management features.
Cons
It is still immature in many aspects: managing interactions, rather than managing activities. Maybe it's because I don't know the full potential yet, but managing as a project manager is not easy. I would add that it is not yet possible to customize the screens with data that may be useful for our specific industry.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
6
Not Specified, 1-10 employees
Less than 6 months
“Simple and convenient Italian CRM”
Pros
It's incredibly user-friendly, boasts excellent support, and offers unbeatable value, even the free version is packed with features.
Cons
Being a startup, it is not a finished software but a work in progress. However, it grows with user feedback, so it's not a disadvantage.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Management Consulting, 1-10 employees
Less than 6 months
“More than a CRM”
Pros
Mokapen's versatility is its greatest asset. While it's marketed as a CRM, it offers functionalities that extend far beyond typical CRM capabilities, it could easily be described as a CRM combined with a comprehensive productivity suite. The customer service is exceptional, as is the Mokapen customer marketplace.
Cons
Like all software under development, there is an integration plan that will fill some small gaps that are currently present but that do not represent an obstacle to its adoption.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
International Trade and Development, 11-50 employees
Less than 6 months
“A platform for SMEs with the features (and more) of Mainstream solutions: finally!”
Pros
Setting up and using the platform is very easy, thanks to its effortless functionality and sleek modern graphics. The Networking feature is a standout innovation that adds significant value to the solution.
Cons
I have not had the opportunity to explore all its features because my use has been strictly linked to specific projects, but I intend to complete the path.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Internet, 1-10 employees
Less than 6 months
“The best on the EUROPEAN market”
Pros
With Mokapen, I can manage tasks, contacts, tickets, and sales all in one place,a huge plus for me. What's more, unlike its competitors, Mokapen is proudly 100% European. The free plan available for every tier is a fantastic feature for those looking to explore and test out all its capabilities.
Cons
There are still some integrations that I think are fundamental, but they are on the roadmap, so it's a minimal inconvenience.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Not Specified, 500+ employees
“Interesting”
Pros
It is user-friendly and packed with handy features.
Cons
I don't find it easy to use in a large company.
Rating Distribution
Ease of use
6
Value for money
8
Customer Support
7
Functionality
8
Package/Freight Delivery, 11-50 employees
Less than a year
“Mokapen is the turning point as a CRM”
Pros
Configuring and using it is a walk in the park for me.
Cons
At the moment, I have not found any issues that are relevant enough to mention.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Philanthropy, 1-10 employees
Less than 6 months
“Simple and straightforward”
Pros
On a scale from 1 to 10 in terms of ease of use, it's definitely a solid 10. If you're in search of a simple, comprehensive, and professional tool, look no further than Mokapen.
Cons
So far, I haven't encountered any inconveniences. The only one might be that it still has few integrations, but the development team is working on it.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
E-Learning, 1-10 employees
Less than a year
“Amazing product”
Pros
Mokapen is a game-changer for small businesses.
Cons
There is nothing relevant to mention. I really find the support received valuable.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer Software, 11-50 employees
Less than 6 months
“Simple, fast and Italian.”
Pros
I'm really impressed by the interface and how easy it is to navigate. The CRM functionality is great, and the Digital Post-it management is a neat touch, my desk is finally free of physical sticky notes.
Cons
I haven't had much time to detect any inconvenience. However, in general and in terms of price, it is a very valid solution.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Marketing and Advertising, 51-100 employees
Less than 6 months
“Great CRM, very low cost”
Pros
The level of customization and customer care is unmatched.
Cons
Some features are not yet 100% developed, but they are in progress.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Not Specified, 1-10 employees
More than a year
“Great functionality”
Pros
It is incredibly user-friendly, incredibly practical, and an absolute must-have for any company.
Cons
I didn't find anything I didn't like.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Information Technology and Services, 1-10 employees
Less than 6 months
“Useful, functional, easy to use”
Pros
The ease of use and the array of features available even in the free version are truly remarkable, not to mention its sleek design and user-friendly interface.
Cons
There's nothing at the moment, but I'll see later.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
