Mokapen Reviews

“Simple and intuitive

Pros

I find Mokapen to be simple and user-friendly software.

Cons

My address book list does not always work well. Some customizations are still too cumbersome for me.

“Utente Mokapen neofita

Pros

I enjoy the ease of use and the speed with which I learned the features.

Cons

I have not found any drawbacks at the moment.

“I am extremely satisfied with Mokapen

Pros

It is very easy to learn the development of new features, and their propensity to provide quality and customized solutions. Their customer support is definitely a 10 out of 10.

Cons

At the moment, I don't have any issues, I am also confident that if I have special requests, I'll be able to propose them.

“Great tool & support

Pros

I think it is a very robust tool that has the most important features I'd like to have in a CRM tool. I can easily add, edit, and segment contacts. The project planning capabilities are also very nice. Mokapen has great customer service that is always there to answer my questions. They really listen to my needs and use this input to directly improve their tool. I love the fact that they have a public roadmap so I can see what developments are yet to come. The tool is also very reasonably priced. I would recommend it if you are starting out with CRM.

Cons

I like the fact that I can use the tool as a ticketing service. However, I think it only works with registered users who count towards the total user count for the account. For a ticketing system, I'm not sure I want customers to have to create an account. I'm sure the tool works fine for agencies looking to follow up on projects. It just wasn't a fit for my business. Mokapen support is great! I can send them a message on the website, and they almost always reply instantly. They could further improve the tool by creating more support articles on how to use it.

“Very good!

Pros

I believe it's an excellent CRM, and I recommend it for business management and customer programming.

Cons

I have to pay attention to the Excel files I upload to ensure there are no writing formulas on the Excel cells.

“More than a CRM

Pros

The simplicity, which allows me to get to work right away without needing an hours-long course. The cost is great, and the freemium version already provides a wide overview of solutions to optimize my work.

Cons

It is hard to say, it's doing its job well, and the rest might just be my personal vision.

“Great find

Pros

This software is very smooth to use and the very clear graphic interface.

Cons

At the moment, I don't have any negative factors to point out.

“The best management system for value for money

Pros

In addition to managing all the activities of different projects, even for large teams, I find the possibility of being able to search for missing resources within the platform to be a real plus!

Cons

The platform is constantly evolving, and I believe it can only grow with new features.

“Best Price/Value

Pros

Mokapen is very simple because it fits my needs.

Cons

Currently, there are not too many configurable notifications.

“What I was looking for in task management

Pros

It is intuitive and easy to use. The dashboard is clear, the colors are relaxing, and the functions to divide Workareas, Projects, and Tasks are immediate. I didn't invest a lot of time to understand how it works.

Cons

Nothing to report. At the moment, I haven't found any aspects that I don't like.

“Super CRM

Pros

I enjoy the ease of installation and support in English!

Cons

The current (temporary) lack of integration with Zapier is an issue for me.

“Lead management on an Italian tool

Pros

I like the simplicity of the onboarding process and the convenience of "ready to use" compared to competing tools where several configurations are required before going live.

Cons

I have not encountered any drawbacks at the moment as I am in the early stages of designing my lead management processes. The only drawback is that there are only two users in the free profile, a problem that can be easily overcome by purchasing the paid version!

“A beautiful all-Italian discovery

Pros

I value the CRM and collaboration, the customer support, and the organization-based, non-user licensing model.

Cons

Marketing automation and calendar features need to be implemented.

“Molapen CRM

Pros

Mokapen is very user-friendly software that can be adapted to any need I deem necessary for my work process.

Cons

It can always be improved and I must say that being a very malleable software, I don't have any particular negative notes about the product.

“A nice find

Pros

It is easy to use and management of locations, projects, and the collection of locations.

Cons

I have issues with contact integration and duplicate management.

“Good start

Pros

As someone who is a beginner and can't stand software that is too complicated, I find this smart product suitable for me. The graphics are simple and intuitive.

Cons

The system of integrations needs to be improved, and I would say the smartphone application is fundamental.

“MOKAPEN the ideal CRM in Italian for Small Companies

Pros

It is very simple and low prices, and the assistance really exceeded my expectations.

Cons

NO CONS. I appreciate the ease of use and punctual assistance.

“A Valuable Resource

Pros

Mokapen seamlessly integrated with my easy-to-use processes.

Cons

I can't write about any inconveniences yet because I've only been using it for a short time.

“The work is easier and more profitable

Pros

I didn't have any difficulty in learning how it works, Mokapen makes everything look very simple.

Cons

The fact that I can't use it well while completely on the move is an issue for me.

“Fantastic Italian CRM

Pros

I love the graphics, the insertion methods, and the ease of use, all of which make the user experience smooth and satisfying. For small businesses, Mokapen was what I was missing.

Cons

I am sorry, but I really have nothing to complain about.

“Good working tool

Pros

I found it intuitive and easy to use. I would definitely advise it to others!

Cons

There were glitches in the process of upgrading, but they were promptly resolved.

“The right Task Manager for my business

Pros

One of the main advantages for me is being able to manage my work team and assign tasks and tickets to each user, then verify their activities.

Cons

I don't yet have the ability to sync tasks with iCalendar.

“Good task management software

Pros

Mokapen is easy to use, with a pleasant and immediate appearance. It allows me to manage activities and customers in teams. The customer support is great and always quick to respond.

Cons

I use the free version and for my current needs, it's fine, even if it's not very customizable and sometimes it takes more clicks than necessary to get to the screen I want. It would be helpful to be able to customize the home screen.

“What I was looking for

Pros

I appreciate the ability to create pipelines to reflect my business workflows.

Cons

There are some imperfections (which I think are small and easily improved) that would facilitate my daily use.

“Useful, innovative, comfortable.

Pros

This tool is very useful in my day-to-day management of activities, both for the work team and organization I manage as an administrator, and for the customers and organizations I collaborate with. It also has CRM characteristics, allowing me to analyze statistics on the progress of various projects and activities with the organizations and customers I advise. The user-friendly and intuitive interface is also convenient for managing potential customers.

Cons

If I really have to emphasize some aspect to improve, it could be related to the functions of strategic CRMs, specifically analyzing the business performance (sales side) of each specific customer that I manage or collaborate with.

“Optimal solution for companies that want to get to grips with a CRM

Pros

For me, it's a simple and cost-effective solution, designed even for users with limited digital and IT skills.

Cons

I still need some integrations to meet all my needs, but I have seen that they are already planned in the product timeline.

“Moka - Green

Pros

It is easy to use and efficient. It's well organized.

Cons

I did NOT have any issues except a problem loading some content at the beginning, but I think it was a connection problem.

“Recommend software

Pros

After downloading the software, I found it much more user-friendly and easy to use.

Cons

Adopting it to my computer, I felt some issues.

“Easy and straightforward

Pros

The software is still in its initial use for me, but so far, it looks positive.

Cons

For now, I don't find anything special, perhaps because not many integrations are ready yet.

“Mokapen forever

Pros

Mokapen is very useful for organizing my work in the best possible way and making processes more efficient.

Cons

To date, I have not found any drawbacks to report.

“Great task manager for SMBs and more

Pros

The software is user-friendly and understandable. I started using it after just a few minutes of browsing the tool.

Cons

Being a new product, I'm curious to know what the automations and integrations will be like.

“Simple yet functional

Pros

For me, simplicity and essentiality are ideal when integrating a CRM into small and medium-sized companies.

Cons

I have the ability to customize certain areas by incorporating elements that are specifically tailored to my preferences and needs as a user.

“Good CRM for Small Businesses

Pros

I am impressed with the features provided at that pricing.

Cons

There are a lot of areas that can be improved. But no software is perfect. For this price, it is totally worth using.

“Utilization

Pros

I like the good structure and organization of the management system.

Cons

I found it a bit difficult at the beginning because I couldn't find a manual on how to use it.

“Great CRM platform

Pros

I find the exceptional development dynamics, various useful features, and excellent task and project management very beneficial. The management of support tickets is particularly useful.

Cons

I noticed some sporadic slowness in the "network" area.

“Well done

Pros

I value the practicality of understanding how it works.

Cons

I didn't find any weaknesses or critical issues in the product.

“Fast and practical

Pros

It is easy to use, with an instant sales pipeline and impactful graphical reports.

Cons

Sometimes it's slow to load, and there is no option to segment purchased products.

“Mokapen, our choice for corporate CRM

Pros

I think it's an intuitive, modern CRM that has everything I need.

Cons

It is a new product and therefore constantly growing, which is good.

“A help for your company

Pros

As an Italian user, this software allows me to digitize my company. It is very useful in managing relationships with suppliers and customers and in communicating with my staff. It's easy to use. Thanks to Mokapen, I can keep the entire management of my company under control, even online.

Cons

I would like to see the ability to communicate with customers both via email and text message.

“The ideal CRM for the Italian market

Pros

I might say "it's the ideal CRM for small businesses," but that statement would be too simple. The feeling I get is that Mokapen is ideal because of its immediacy and ease of use. It's so intuitive that it seems "simple," yet it contains all the features that Italian SMEs really need.

Cons

Coming from other platforms, maybe I'd tweak the UX somewhat, but it's a personal feeling, having already had a previous background.

“Very good software made in italy

Pros

I needed an affordable CRM solution, and this one fits the bill perfectly, it's got all the essentials and it's lightning-fast.

Cons

Nothing is missing in particular, but it does not have any complex integration either compared to some big platforms.

“Great solution for professionals and SMEs

Pros

Using this software and accessing it is a piece of cake.

Cons

Some features are still under development.

“A good product even in the free version.

Pros

Even with just the free version, I, as a single user (whether a small business owner or freelancer), can access all the basic features and even a few extras that other platforms charge for. It's so intuitive, requiring no special computer skills. Plus, it's flexible: I have plenty of freedom to define projects, tasks, and labels (tags) to suit my work needs.

Cons

The storage space (100MB) for the free version is really the "union minimum," and perhaps a little effort in this regard could entice more users to buy the paid version.

“The perfect CRM for SMEs

Pros

Mokapen is tailor-made for micro and small businesses. Its interface is crystal clear, making it perfect for newcomers to CRM applications. It's an ideal tool for managing projects, tasks, clients, sales, and making insightful data-driven decisions.

Cons

Initially, the functionality was limited, but over time even the free version has caught up.

“An innovative and well-designed tool

Pros

The Kanban view of tasks is absolutely fantastic, the entire sales team relies on it, thanks to its precise visualizations. Having a comprehensive overview of our commercial landscape at a glance is invaluable. Simply put, it's the best.

Cons

I have noticed a certain sluggishness of the server at times.

“Versatile CRM

Pros

It's a lead generation powerhouse. Even though the Tier 3 AppSumo offer includes SMTP (which is no longer active), it's still worth subscribing to.

Cons

I would like to see more knowledge base content on how to use the tool and case studies on that.

“Exciting software

Pros

The software is easy to navigate, and the graphical interface is not only intuitive but also practical.

Cons

I'd like to see the ability to track time with control over set windows and mouse movement.

“Regenerates

Pros

The support is top-notch in terms of both friendliness and speed. I particularly appreciate the Kanban view and pipeline management features.

Cons

It is still immature in many aspects: managing interactions, rather than managing activities. Maybe it's because I don't know the full potential yet, but managing as a project manager is not easy. I would add that it is not yet possible to customize the screens with data that may be useful for our specific industry.

“Simple and convenient Italian CRM

Pros

It's incredibly user-friendly, boasts excellent support, and offers unbeatable value, even the free version is packed with features.

Cons

Being a startup, it is not a finished software but a work in progress. However, it grows with user feedback, so it's not a disadvantage.

“More than a CRM

Pros

Mokapen's versatility is its greatest asset. While it's marketed as a CRM, it offers functionalities that extend far beyond typical CRM capabilities, it could easily be described as a CRM combined with a comprehensive productivity suite. The customer service is exceptional, as is the Mokapen customer marketplace.

Cons

Like all software under development, there is an integration plan that will fill some small gaps that are currently present but that do not represent an obstacle to its adoption.