monday.com Software

monday.com Software Reviews

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Total 3795 reviews

4.5

All reviews are from verified customers

Rating Distribution

5

Stars

63%

4

Stars

29%

3

Stars

6%

2

Stars

1%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

NR

Nadeemur Rahman

Telecommunications, 500+ employees

Less than a year

5.0
April 2021

drag and drop workflow became favorite

Pros

This is a really great tool that makes our work much simpler. It comes with a lot of useful features and the drag and drop function is the one I personally find most valuable.

Cons

At first new users might feel that the software is a bit complicated to navigate but once they spend some time exploring it, it becomes much easier to use without any real issues.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

10

CC

Clarke Conlon

Computer Software, 101-500 employees

Less than 6 months

4.0
April 2021

Learned everything quickly during use

Pros

Getting started takes very little training so new users can begin using it without much onboarding.

Cons

The automation rules feel somewhat limited and aren't especially advanced.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

MS

Moises Silva

Marketing and Advertising, 1-10 employees

Less than a year

5.0
April 2021

Team task tracking finally right

Pros

Among the platforms we've used at the company, this has been one of the best for keeping the whole team's work organized. Being able to assign tasks to each team member and keep a record of the exact day and time those tasks were sent has been especially useful for us.

Cons

My only real complaint is the subscription cost since it feels a little expensive compared with Trello and some other alternatives. Aside from that the functionality the platform offers is very good.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

CM

Cory Messerschmidt

Religious Institutions, 1-10 employees

Less than a year

5.0
April 2021

Collaboration hub proved powerfully effective

Pros

Running a busy team is much more manageable with this platform especially when there are lots of moving parts and multiple people involved. It works really well as a central collaboration hub for larger teams and the feature set is one of the biggest reasons it stands out. The boards can be divided further into pulses which can be used for individual projects or even assigned to specific teams across the organization. Inside each pulse, tasks can be assigned to users, paired with due dates and tracked through statuses like in progress, completed or needs review. You can also set up automations, such as reminder emails for approaching deadlines on assigned tasks. Overall the flexibility and range of features make this an outstanding product.

Cons

There is definitely a learning curve for new users and some onboarding is helpful before everything starts to click. Even after using it for more than a year, I still feel like there are parts of the platform I have not fully explored yet which says a lot about how much it can do. Team members who are not very comfortable with technology may have a harder time making it part of their everyday workflow.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

SM

Sean Mulvey

Consumer Services, 11-50 employees

Less than a year

5.0
April 2021

Gantt charts proved productive everywhere

Pros

Across our team Monday.com has become the platform we rely on to organize projects, manage tasks and keep track of progress. The Gantt project management tools have really boosted our productivity and it's nice to see new features and tools being added regularly that keep increasing the software's value.

Cons

At the start there were a few features we wanted that weren't available yet. Since the software is updated so frequently, that's no longer really a problem.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

8

A

Anonymous

Transportation/Trucking/Railroad, 101-500 employees

Less than a year

3.0
April 2021

Flexible setup, workflows felt overwhelming

Pros

There are a few customization options that make this platform adaptable enough to fit a wide range of work environments.

Cons

Getting real value out of the platform pretty much depends on customization because the out-of-the-box version didn't meet our needs. Even after tailoring it some workflows still feel overwhelming especially anything tied to approvals.

Rating Distribution

Ease of use

6

Value for money

4

Customer Support

6

Functionality

6

A

Anonymous

Design, 11-50 employees

Less than 6 months

5.0
April 2021

Task tracking genuinely clicked well

Pros

Breaking work into individual tasks is really easy and it's simple to rearrange things as priorities shift. Keeping an eye on how much time each task takes is also very convenient and useful.

Cons

On bigger teams, details on certain tickets can sometimes get buried or overlooked. It would help a lot if the dashboard clearly showed which items include extra information.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

10

SS

Suhaila Syahril

Entertainment, 500+ employees

More than a year

4.0
April 2021

Visual task manager stayed flexible

Pros

There's a lot you can do with this software and its flexibility really stands out compared to other tools. The task manager is very visual which makes it much clearer to spot high-priority tasks and know what needs to be handled first.

Cons

It definitely comes with a learning curve and takes some time to fully understand and master all the tools available. Other than that, there isn't much to complain about since everything works really well overall.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

9

TC

Tony Costa

Construction, 51-100 employees

More than a year

5.0
April 2021

Team project visibility was a win

Pros

With this platform we rely on a huge range of its features and they're incredibly user friendly. The biggest advantage is that everyone on the team can instantly see what others are working on and exactly which stage each project is in. We often have more than 150 projects running at once and it keeps every project and customer account organized and under control. If a customer calls asking for an update, we can give a detailed response in seconds. Honestly it's hard to imagine how we managed our work before having this system.

Cons

I genuinely cannot point to anything negative about it. It really does make the workplace more enjoyable. There's a lot less stress when the whole team is aligned and that's exactly what this platform helps us achieve.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

10

A

Anonymous

Internet, 101-500 employees

Less than a year

4.0
April 2021

Customizable workflow powered daily efficiency

Pros

Compared with other productivity and project management tools, this one seems incredibly simple to use. The interface is user friendly, everything is pretty easy to take in and it works really well as a lightweight option for managing group projects and tasks. Also it offers enough customization to handle most day to day needs.

Cons

Once you start getting into more advanced project management though it begins to feel limited. If you need nested tasks, linked stories across multiple teams or support for things like engineering sprint planning, it doesn't have quite enough depth yet and the integrations still feel underdeveloped.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

7

AW

Alexander WAlker

Hospital & Health Care, 500+ employees

More than a year

5.0
April 2021

simplified workflow is a win

Pros

Right away the customer service stood out. The platform is user friendly overall even though it can feel a bit overwhelming at first when you're just getting started. That's where the customer success team really made a difference. They were outstanding, not just with the initial setup but also in helping us refine and optimize the way we use our boards around our specific workflows. The automation tools are a favorite of mine especially for handling a lot of if/then processes.

Cons

The thing I'd still like to see is better connectivity and information sharing between boards.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

10

MB

Matt Baran

Marketing and Advertising, 1-10 employees

Free Trial

1.0
April 2021

Implementation proved difficult for us

Pros

It looks highly flexible and customizable. If your company has very specific requirements, this software could probably be adapted into a project management setup that fits those needs.

Cons

Getting it implemented in our organization was difficult. It seems like it may be a better fit for larger teams especially companies with more than 10 people.

Rating Distribution

Ease of use

1

Value for money

2

Customer Support

1

Functionality

1

A

Anonymous

Biotechnology, 1-10 employees

Less than a year

5.0
April 2021

Collaboration kept everyone well aligned

Pros

This product is very easy to use and using it day to day is not a hassle. The interface is user friendly and it makes working together with others really convenient.

Cons

One downside is that it can quickly become cluttered with too many unnecessary tasks. That's partly due to how users manage it but in our case it turned into a place for either tiny tasks piling up fast or bigger projects and ideas that never actually moved forward.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

YH

Yoann Halm

Marketing and Advertising, 101-500 employees

Less than 6 months

5.0
April 2021

Overall tool proved quite handy

Pros

Every now and then I use this tool and it's quite handy.

Cons

A few parts of the interface aren't the most user friendly but it's nothing major.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

TS

Taylor Sundali

Marketing and Advertising, 1-10 employees

Less than a year

1.0
April 2021

Setup awkward but teams managed

Pros

Maybe the color scheme is the only part I can say anything positive about because there really isn't much else I enjoy using.

Cons

Using it is not easy and it looks buggy and the features are difficult to use or set up properly. On top of that it is nearly impossible to tell which tasks I am supposed to be working on for the day, week or month.

Rating Distribution

Ease of use

1

Value for money

3

Customer Support

2

Functionality

1

FA

Fidelis Achugamonye

Information Technology and Services, 11-50 employees

More than a year

4.0
April 2021

Tracking powered daily operations effectively

Pros

Running projects from start to finish has been much more organized now. I use it to manage my business projects and daily tasks and the platform is very good for that. The workspace templates are especially helpful because they give me a ready-made setup instead of having to build everything from scratch. I also like that they offer both free and paid plans which made it possible to try the product properly before deciding to upgrade. The collaboration tools are excellent and connecting it with software like Slack makes teamwork even better. Signing up was simple and the guided tour made learning the platform hassle free. Also it helps a lot with automating task statuses and timelines and that makes our client projects much easier to track as a team.

Cons

One thing I'd really appreciate is the ability to add an image while creating a new task. Some of our customers prefer seeing visual examples for clearer illustration so that would be useful. Other than that, there are very few downsides especially since the platform keeps improving over time.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

8

SM

Safeer MT

Information Technology and Services, 1-10 employees

Less than 6 months

4.0
April 2021

Automation saved working hours consistently

Pros

There are a lot of detailed configuration options which makes the platform very flexible. The automation support is especially useful because you can set up recurring routines once and let the app handle them afterward. It also does a really effective job of tracking active projects without letting important details slip through the cracks.

Cons

It can feel a little too complex for the average user and getting comfortable with it takes time because the learning curve is fairly steep. The pricing is also a bit on the expensive side.

Rating Distribution

Ease of use

10

Value for money

7

Customer Support

9

Functionality

8

BP

Bonz Penalosa

Construction, 1-10 employees

Free Trial

5.0
April 2021

Online tools managed everything flexibly

Pros

Once you understand the user experience, it becomes a really helpful platform for building useful tools around your management needs and the fact that you can access it online from anywhere makes it even more valuable.

Cons

The free features were decent but they weren't strong enough to persuade me that paying for a subscription was worth it.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

9

Functionality

8

TM

Taurai Mutimutema

Marketing and Advertising, 101-500 employees

More than a year

5.0
April 2021

Fun workflow powered daily efficiency

Pros

A clean interface, plus dark mode and mobile apps, makes keeping up with tasks is effortless to be honest almost fun.

Cons

Getting familiar with the navigation takes a little time at first. Once that learning curve is out of the way though it quickly becomes something you wouldn't want to be without.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

WK

Willem Kampenhout

Media Production, 1-10 employees

Less than a year

5.0
April 2021

Adapted across daily operations well

Pros

We were able to set this up and get it running across the organization very easily. The interface is simple to use which makes it flexible enough to fit all kinds of situations.

Cons

It doesn't include built in messaging or chat tools. Setting up notifications for changes or updates from other users can also be tricky.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9