Jennifer
Non-Profit Organization Management, 1-10 employees
More than a year
“A steep start”
Pros
There are tons of options. They offer a lot of flexibility so we can tailor workflows to match the specific needs of our team.
Cons
It feels like you need a full week of setup and training just to understand the basic functionality.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
5
Lainey H.
E-Learning, 500+ employees
More than a year
“project tracking done right”
Pros
I find that this tool keeps projects well organized and helps everyone stay aligned especially once you become familiar with how it works. It has replaced a lot of the Excel spreadsheets I used before and honestly, I find it much more simple and convenient to use.
Cons
The cost can climb as your team grows and all the customization options can feel a bit overwhelming in the beginning since there's definitely a learning curve at first.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Kip A.
Food Production, 11-50 employees
More than a year
“Easy tracking”
Pros
Keeping projects organized and monitored is really simple and it does a great job of helping everything stay on schedule. The automations make sense right away and the interface is clean, readable and simple to manage.
Cons
There really are no major problems with Monday.com though it would be helpful if it offered page templates so users wouldn't need to build everything from scratch.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Radha S.
Legal Services, 101-500 employees
Less than 6 months
“Good for teamwork”
Pros
One thing that really stood out with monday.com was how simple and customizable it felt. Boards, workflows and automations can be adjusted to match the way your team actually operates instead of making everyone adapt to a rigid setup. The visual layout was also a big plus.. seeing deadlines, statuses and task ownership all in one place made it much simpler to stay organized and focus on priorities. Overall it improved visibility and collaboration without feeling too complex or stressful to manage.
Cons
Since there are so many customization options, views and automation settings, it takes some time to understand how everything fits together. I also noticed that certain advanced tools, such as more detailed reporting or complex automations, are only available on higher-tier plans which may be a drawback for teams watching their budget. Still, once everything is set up the right way, the platform becomes much more manageable and efficient.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Andrea C.
Construction, 1-10 employees
More than a year
“Simple workflows for any team”
Pros
It lets you set up workflows exactly the way you need them, with customizable columns, boards, statuses and more. It fits all kinds of teams too.. accounting, HR, construction, marketing and just about any other department can make it work.
Cons
A lot of the more valuable features, like higher automation limits, dashboards and integrations, are only available on the more expensive plans. Smaller teams can also end up paying for more than they really need.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Anonymous
Computer Software, 11-50 employees
Less than 6 months
“Useful info on a glance”
Pros
I like that the interface feels simple and gives users a lot of useful information at a glance. Getting everything set up is quick and learning how to use it doesn't take much time or effort.
Cons
One downside is the responsiveness especially when trying to use it on mobile browser screens. The app works well but there are times when I or clients would rather access it through a browser instead of being pushed to use a separate app.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
8
Functionality
8
Luke K.
Health, Wellness and Fitness, 11-50 employees
Less than 6 months
“Smart automation”
Pros
The user experience is really solid and the platform feels simple to use. I've especially appreciated the automation options and the range of features available. The AI support is also helpful, both for getting assistance and for creating templates which lets us get everything set up much faster.
Cons
The mobile app navigation could be better. There are also times when images fail to load while viewing comments or discussions and those kinds of bugs can be pretty frustrating.
Rating Distribution
Ease of use
9
Value for money
8
Customer Support
9
Functionality
9
Ibrahim A.
Marketing and Advertising, 1-10 employees
Free Trial
“Clean task tracking and customization”
Pros
Right away monday.com made task organization feel simple. The interface is clean, visually appealing and it keeps project tracking simple without feeling cluttered. I also appreciated how much customization it offers which makes it adaptable to different workflows.
Cons
Some of the more advanced features can get pricey for smaller businesses or individual users. It also takes a bit of time at the beginning to fully learn all the tools and features available.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
8
Vanessa
Information Technology and Services, 1-10 employees
Less than 6 months
“strong reporting”
Pros
Monday has been our go-to project management platform for handling both client work and internal initiatives. The part I appreciate most is how user-friendly it is, along with the reporting features and the flexibility to add guests to shareable boards which makes communication much easier.
Cons
At my current plan level there isn't a simple way to track resource time and costs. I did manage to set up a workaround though.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
10
Richwel A.
Utilities, 1-10 employees
Less than a year
“Workflows that fit”
Pros
One thing that really stood out to me is how adaptable it is to the way our business actually runs, rather than making us change everything to fit a fixed system. At Budd's, we use it to manage and keep track of multiple areas of the business and the biggest benefit has been being able to customize boards, statuses, automations and columns so they reflect our real day-to-day operations. It gives us clear visibility across teams, keeps information centralized and makes it much simpler to track progress, ownership and bottlenecks all in one place. Another major benefit is that it works well as an operations hub alongside our other systems. We've been able to use monday.com to support workflows tied to quoting, jobs, clients and follow-up processes so its value goes well beyond basic project management.
Cons
The downside is that once your workflow gets more advanced, monday.com can start to feel a little cluttered and more difficult to manage. It is highly customizable but that also means keeping boards, automations and integrations organized takes ongoing effort and attention. Some tasks that feel like they should be simple end up needing workarounds or additional manual setup.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
Elena T.
Marketing and Advertising, 1-10 employees
Less than a year
“AMAZING client spaces and automation”
Pros
Running different client spaces has been the biggest advantage for me and I've been able to use it as my main operational tool for things like content planning, feedback and day-to-day coordination. The automation system is amazing and saves a lot of time, plus it gives the agency a more premium feel. I've basically never run into bugs or issues while using it. The only incident I remember was one time when we couldn't log in because their servers were down and support replied by email very quickly to explain what was happening.
Cons
A few clients mentioned that it felt a bit complicated to understand at first so in some cases I ended up switching to another tool for them. Aside from that, I really don't have any complaints.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
9
Anonymous
Marketing and Advertising, 101-500 employees
More than a year
“game-changing visual setup and automations”
Pros
The visual setup is what won us over. Having every project in one place with color-coded statuses, timelines and dashboards has made a massive impact on how our team works day to day. Once you get the hang of the automations, they really change the game too. Stuff like automatically assigning tasks or sending reminders used to take up way too much time and now it all happens on its own. Collaboration also feels much more natural since everything lives in one spot instead of disappearing across endless email threads.
Cons
Pricing is where it starts to sting. Once our team expanded, the cost went up fast and a few features we assumed would be standard are only available on the higher-tier plans. There is definitely a learning curve as well. New team members do not instantly understand how to use it so we have had to spend real time onboarding each person properly. On top of that, the platform can feel a little sluggish at times when we have a lot of boards open.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Joe L.
Legal Services, 101-500 employees
More than a year
“form builder is helpful”
Pros
Keeping our team organized has been a huge plus and the form builder makes it really useful for collecting more information across the company and structuring that data so we can process it efficiently. I also really appreciate the automations especially being able to send emails automatically and trigger other processes directly from the platform.
Cons
One issue I've noticed is that the interface can take a little while to refresh when several people are working in the same board at once. If two users are editing the same field, the delay can cause the updates to lag and that sometimes leads to the same information being entered twice.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Hallye N.
Apparel & Fashion, 1-10 employees
More than a year
“excellent for inventory and team collaboration”
Pros
Monday.com is an excellent platform packed with automation features for inventory tracking and project management. It's a really impressive tool for overall business management and team collaboration.
Cons
At first it can feel pretty complex and the automations are quite specific so there's definitely a learning curve when you're just getting started.
Rating Distribution
Ease of use
7
Value for money
8
Customer Support
9
Functionality
8
Anonymous
Entertainment, 1-10 employees
More than a year
“Cluttered and overwhelming interface”
Pros
One thing that still stands out to me is the wide range of options it offers, along with the many configurations and scheduling combinations available to work with.
Cons
At this point though the interface feels even more cluttered which is ironic and I end up spending more time trying to understand whether I'm using monday.com the right way than actually getting any real work done in it.
Rating Distribution
Ease of use
3
Value for money
4
Customer Support
4
Functionality
4
Angel C.
Import and Export, 101-500 employees
More than a year
“good visibility and real-time updates”
Pros
It stands out for the visibility it gives across work along with the flexibility to set things up the way each team needs. Being able to customize the workspace by adding the right subjects makes it much simpler to monitor tasks, priorities and overall progress. The real-time updates also help teams stay aligned and reduce the chances of missing important follow-ups.
Cons
It can start to feel overwhelming when dashboards are not designed well. While they may be fairly simple to create, they can become difficult to maintain and are easy to overbuild. At times, having too many automations in place can also end up confusing users.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Alex P.
Entertainment, 500+ employees
More than a year
“highly customizable for project management”
Pros
Monday.com gives our team a highly customizable way to handle project management and collaborate with coworkers which has been really valuable.
Cons
One downside is that it is not always the best platform for retaining documents tied to project management.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Elon E.
Financial Services, 11-50 employees
Less than a year
“customizable boards”
Pros
The standout part for me is its visual, simple interface. It lets you see project progress at a glance and the customizable boards make it simple to adjust the platform to different workflows without much effort.
Cons
Things can get pretty complicated once you start exploring the more advanced features, particularly automations and integrations. On top of that, the cost can climb fast as your team gets bigger.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
10
Functionality
9
Lucas I.
Consumer Goods, 101-500 employees
Less than a year
“keeps teams organized with custom boards”
Pros
Monday keeps my team and me really organized. We use it to monitor our day-to-day work and make sure tasks don't fall through the cracks. One feature I especially appreciate is being able to build boards for our graphics team, as well as other teams so everyone can quickly see the status of projects and where things stand.
Cons
The visual side can feel a bit overwhelming at times. I think the interface could be simplified a little so it looks less busy.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Kailey A.
Construction, 101-500 employees
Less than 6 months
“efficient subcontractor pay tracking”
Pros
This software has been a simple and efficient way to keep track of subcontractor pay applications. The layout was quick to learn and I was able to get it up and running in my role without much time or effort.
Cons
I don't really have any complaints. I also haven't explored all of the features and tools the platform offers yet.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10