Total 49 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

31%

4

Stars

55%

3

Stars

8%

2

Stars

2%

1

Stars

4%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

RPW

Richard Pete W.

Gaming Bros, NY, 11-50 employees

4.0
February 2023

NetSuite beats Airtable

Pros

If you're a game or software developer, I did say don’t look anywhere else but NetSuite to automate your workflow. We have tried all the big names like Airtable, ClickUp, Workzone and more but none of them come close to this. The design is highly intuitive and it's cost-effective when you consider the value you get for each dollar.

Cons

I’d be a 5/5 fan if they’d reduce the pricing a bit.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

J

Jamie

Gilbreath communications , 1-10 employees

5.0
January 2023

Corporative staff!!!

Pros

Their development team is really cooperative as they always listen to our requests and make sure to address them.

Cons

No problems to mention.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

K

Kyle

Transactis, 1-10 employees

4.0
January 2023

Has excellent features!!!

Pros

NetSuite software is perfect for time tracking, project management and invoicing, especially for a professional services organization like ours. It really helps cut down on administrative work by smoothly integrating all these key functions. By setting up your projects from the start, it makes it way easier for us to manage both the team and the projects effectively.

Cons

The software is a great for fully integrating project management and administration. Yes it did take me some time to get the hang of all the little quirks but once I got the hang of it, it became so easy to use.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

M

Matthew

Hamisoft , 1-10 employees

4.0
December 2022

Perfect fit for our business

Pros

It automatically sends reminders and notifications about any changes during the project development process, which I found really helpful.

Cons

I am thoroughly impressed. No dislikes!!!

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

J

Jonathan

Terry marketing , 11-50 employees

4.0
December 2022

NetSuite is easy to customize!!

Pros

The project data is displayed through graphs, charts, tables that are easy to read. As a result our managers can quickly monitor the metrics at a glance.

Cons

I have no complaints to report.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

JO

Jacob Owen

Information Technology & Services, 11-50 employees

3.0
November 2022

All-in-one software

Pros

We used to rely on QuickBooks as our main accounting program, but we quickly outgrew the level of service it offered. After searching for a better, more comprehensive solution, we chose NetSuite. Here the best part for me is that it can be set up to work with pretty much any third-party apps we're already using in our organization. I've definitely noticed that it's made me more efficient and actually runs smoother than the other software we have used. Plus, since it's web-based, all the updates happen on their end, so they never interrupt our workflow or require a support visit.

Cons

Netsuite is complex software, and I must say mastering it isn't less than a herculean task.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

8

KL

Kyle L.

Oil & Energy, 11-50 employees

3.0
November 2022

Streamlines our business operations

Pros

Netsuite streamlines administrative operations by combining commonly performed tasks in a single integrated software. We are a service provider that handles employee and vendor outdoor visits. Netsuite enables ideal time-tracking features and project management. The workload on our admin department is cut in half, and we project managers are able to more efficiently manage our projects and the associated teams up front. I also use this software for invoicing, which is very accurate, and I rarely have to double check before sending it to a client.

Cons

They have done almost nothing to make the software easy to learn and understand.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

6

M

Milton

Bytes UK , 1-10 employees

5.0
October 2022

Meets all our needs

Pros

The comment feature makes it really convenient for our employees to contact their managers about project-related activities.

Cons

Me and my team all like this software and have nothing major to mention when it comes to cons or dislikes.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

S

Shawn

Enterprenuer, 1-10 employees

4.0
September 2022

Reasonable and budget-friendly

Pros

NetSuite automates a lot of project-related tasks, giving our employees the freedom to focus more on creative work.

Cons

I am unable to write any negative remark about it as there is nothing that I dislike.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

F

Finn

Senior consultant , 1-10 employees

4.0
September 2022

Getting better!!!

Pros

One thing we appreciate a lot is that the software continues to improve its product and add new features within the system.

Cons

Honestly, I haven't had any issues so far with this software.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

H

Harry

Affinity Express , 1-10 employees

3.0
August 2022

Very user-friendly

Pros

Not only is NetSuite easy to use, but it has a basic pricing plan that starts at $399 per month, and the enterprise plan starts at $899 per month.

Cons

The report segment needs improvement. Other than that everything is fine for me.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

6

J

Joe

Days autos shop , 1-10 employees

5.0
August 2022

Great PM Tool

Pros

NetSuite has really handy tools for chatting and solid project planning.

Cons

Nothing to mention here!

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

KL

Kyle L.

Oil and Energy, 11-50 employees

4.0
June 2022

Saves us time and effort

Pros

It is a great project management software, one that I have personally recommended to many of my colleagues in the field. One of OpenAirs key benefits is how easily it can be tailored to a clients demands and needs. For a professional services company, this software is ideal for time tracking, project management, and invoicing. By smoothly integrating all of these important operations, it decreases administrative overhead time. Your organization can more efficiently manage your team and projects by organizing your projects up front. Most of the time, the user interface is good, which makes it easy to make reports and use JIRA.

Cons

Although the software is the best option for complete project management and administrative integration, it did take some time to become familiar with all of the tools features. Long waits to speak with someone reading from a script are perhaps the worst aspect of any customer service, but NetSuit has some genuine customer support team members who genuinely want to help you. SuiteAnswers, their online support forum, is also subpar. The majority of the data is outdated. But now that I think about it, it probably makes no difference as OpenAir hasnt updated its platform significantly in a while despite consistently claiming that a new version was just around the corner.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

9

E

Eden

Ideal user, 1-10 employees

3.0
May 2022

I enjoy using it!

Pros

The best thing as per us about it is how much they appreciate client feedback as it really makes a difference.

Cons

Some of daily organizational tasks have unnecessary steps to follow which annoys me.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

G

George

Internet, 1-10 employees

4.0
April 2022

Am a happy user of NetSuite!!

Pros

Their multiple things that I like about NetSuite such as it helps me manage employees, keep track of their workload and assign tasks based on their availability and capacity.

Cons

Fits perfectly fine to all our needs, but cost is bit too high mainly for small firms. So, I hope they will look at this aspect soon.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

L

Liam

HP Business , 11-50 employees

4.0
March 2022

Meets expectations!!!

Pros

Not only is it easy to operate, but it gives us the freedom to customize it as per our needs.

Cons

No complaints as everything is sailing smooth for us!

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

C

Charlie

Tactical security consultants , 1-10 employees

5.0
February 2022

Delivered results for us

Pros

Their development team is really cooperative and always listens to our needs. Plus they consistently deliver quality work.

Cons

Nothing specific that we would like to share here. Yes the room for improvement is there but we have seen that after each update things get better.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

J

Joseph

Publisher, 1-10 employees

4.0
February 2022

Expect great support from them!!

Pros

It has a billing feature that's integrated with ERP, CRM and HR and payroll applications, which makes managing everything a lot easier for us.

Cons

Have not come across any problems and hope this stays the same. However if you are open to suggestion I would say customer support could be improved a bit more.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

7

B

Ben

Relationship manager , 1-10 employees

5.0
February 2022

Simply amazing

Pros

Regular notifications about assignments, activities and opportunities are amazing. They keep everything on track and up to date.

Cons

NetSuite has been flawless. No cons!

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

D

Daniel

Healthcare Institute , 11-50 employees

5.0
February 2022

Decent but nothing extraordinary

Pros

I find the demo feature really helpful. It lets me explore the software's functionality and gives me a good idea of whether it fits my business needs or not.

Cons

I have no complaints to report regarding this NetSuite.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

10

M

Michael

Zorisoft , 1-10 employees

5.0
February 2022

Cloud based solution

Pros

It is a web platform so users can access their accounts from any device or browser.

Cons

None

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

8

Functionality

8

S

Sabastein

Vodafone , 1-10 employees

4.0
February 2022

Needs improvement

Pros

The accounts and data is safe and secured from all kinds of internal and external threats.

Cons

For the trail purpose, one can not use it for free.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

7

J

James

Rodgers Production , 11-50 employees

4.0
February 2022

Their stakeholders have approved us

Pros

Their developers team is creative and form new ideas. Their idea was converted into a prototype. The prototype was turned into a complete solution. Our stakeholders liked their work.

Cons

It has steep learning curve.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

7

Functionality

8

A

Anna

Software housing , 1-10 employees

5.0
February 2022

Resource coordination

Pros

This software helps businesses to coordinate their resources between multiple users, locations and teams.

Cons

None

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

C

Catherine

Poole Finance , 1-10 employees

5.0
February 2022

Built in templates

Pros

This software provides many templates that help generate the reports. Reports help managers to track deliverables and project efficiency.

Cons

None

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

C

Carter

Information, technology and services , 11-50 employees

4.0
February 2022

About NetSuite OpenAir Software

Pros

This is a complete project management suite that includes an application collection to support every stage and task in project lifecycle.

Cons

The some companies find the resource management tool challenging because of few users.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

9

P

Patricia

Claro Healthcare, 51-100 employees

1.0
February 2022

Do not Approve

Pros

From the perspective of the end user, its essentially the same as any other time monitoring software.

Cons

Creating reports isnt always as simple as you may believe. Before you can produce a report utilizing more complicated data, you must first understand where the data comes from.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

4

Functionality

3

J

Jared

Gilbreath Communications , 11-50 employees

4.0
February 2022

Powerful tool

Pros

It assists the users to build the project schedules and follows a risk-free structure.

Cons

None

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

9

C

Christian

Vice president , 1-10 employees

5.0
February 2022

Detailed timesheets

Pros

Timesheets show individuals are working on same project and record all activities. Thus, users can move between tasks and manage their time to deliver the project before due dates.

Cons

None

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

A

Adam

HR Director , 1-10 employees

4.0
February 2022

Great platform

Pros

This solution facilitates the businesses that offer professional services like media companies, healthcare industries, IT consultants etc.

Cons

Some features included into the software are technical, and it takes time to figure them out.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

9

M

Mike

Vodafone, 51-100 employees

4.0
February 2022

Good option for project management.

Pros

For us, OpenAir is solely useful for keeping track of project progress and time.

Cons

Because not all of the time entry jobs appear at the same time, I have to wait to utilize it on the computer.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

9

Z

Zeke

Superion , 1-10 employees

4.0
February 2022

We admire their work ethics

Pros

Their developers team is nice They understood our values, goals and worked accordingly.

Cons

None

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

8

W

Wilson

Accounting and finance , 11-50 employees

4.0
February 2022

Fantastic features

Pros

This software is user friendly. It is good at time tracking, strategic planning, resource management, project accounting, billing or invoicing etc.

Cons

The videos and guides included with the tool are insufficient to understand complex tasks.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

9

Functionality

7

A

Aaron

Quorum , 1-10 employees

4.0
January 2022

Efficient

Pros

It has the ability to change the user display. It has flexible system.

Cons

It must follow the directive approach.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

J

Jonathan

GE Healthcare, 11-50 employees

5.0
January 2022

Good system

Pros

We use it to schedule activites so that they can be monitored simply.

Cons

Were still new to the system but havent encountered any issues up till now.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

10

A

Alexa

Thermacell Repellents, Inc., 11-50 employees

4.0
January 2022

Love OpenAir!

Pros

I enjoy how simple OpenAir is to use and how well it integrates with most major platforms.

Cons

An extra column where we could enter the baseline project hours and cost and have it frozen would be the most useful feature for us.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

9

C

Charlie

Poole finance , 1-10 employees

4.0
January 2022

Integrations

Pros

It can be integrated with other popular productivity applications like GitLab, Slack, Harvest, etc.

Cons

It must follow a directive approach.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

J

Jared

Affinity Express, 11-50 employees

4.0
January 2022

Financial Ease

Pros

Flexible project accounting effectively monitors and controls project revenues, expenses, and profitability across project life cycle while ensuring the project is completed on time and under budget.

Cons

Customer service is extremely poor.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

7

B

Ben

Terry marketing , 11-50 employees

5.0
January 2022

Nice experience

Pros

The customer support staff of this software is polite and knowledgeable. They resolve the queries on time via calls and messages.

Cons

I am unable to write any negative remark about it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

B

Brenda

Superion, 101-500 employees

4.0
January 2022

Gets the job done

Pros

I appreciate that with OpenAir you may input and submit time and costs directly from your phone.

Cons

if you input an incorrect amount for an expense, you must remove the record and start over

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

C

Christian

Transactis, 51-100 employees

5.0
January 2022

Review

Pros

OpenAir helps make bookings and timesheets in a central area so that we can produce information on how the resources are used over the week.

Cons

None as of yet!

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

10

S

Steve

Edifecs, 101-500 employees

5.0
January 2022

Makes project management a breeze!

Pros

 Overall, weve been satisfied with the performance and functionality, as well as the promptness with which help has been provided when needed.

Cons

None

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

9

Functionality

9

J

John

CP Business, 11-50 employees

5.0
December 2021

Guess what

Pros

The demo feature is amazing. It helps explore software features and whether it suits user business requirements or not.

Cons

None

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

F

Finn

Technical director , 1-10 employees

4.0
November 2021

Cloud based solution

Pros

It is a user-friendly tool. It allows increasing on-time delivery and project profitability by making it simple to administer, modify and report on project status from any location.

Cons

Some features of this software are technical and it takes time to figure them out.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

7

Functionality

9

D

Dora

Accounting and finance , 11-50 employees

4.0
November 2021

Visual presentation is great

Pros

It has a single dashboard that provides a complete overview of the project. The information is presented in form of tables, charts, or graphs that are easy to read.

Cons

The videos and guides included in the tool are insufficient to understand complex tasks.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

7

M

Michael

Computer & Network Security, 101-500 employees

1.0
November 2021

Terrible!

Pros

We use it to keep track of our projects only.

Cons

This software is terrible; there are so many things missing, and its just useful for keeping track of your time and project changes.

Rating Distribution

Ease of use

3

Value for money

3

Customer Support

3

Functionality

2

K

Kyle

Abadie-Williams, 11-50 employees

4.0
October 2021

Great PM Software!

Pros

For a professional services firm, this software is ideal for time tracking, project management, and invoicing. Overall, I had a fantastic time with software and would highly recommend them.

Cons

NetSuite OpenAir does have a bit of a learning curve and you need time to get the hang of the system.

Rating Distribution

Ease of use

9

Value for money

7

Customer Support

8

Functionality

8

J

Jennie

Sigenics, Inc., 11-50 employees

2.0
September 2021

Didnt work with us!

Pros

It was visually pleasing, and the navigation was rather easy once you got the hang of it.

Cons

This software is clumsy and stiff, and it lacks so many basic features that are essential for project management. Customer service is terrible, with long lines to speak with personnel who are reading from a script.

Rating Distribution

Ease of use

6

Value for money

6

Customer Support

5

Functionality

4

S

Seray

Dap Yapı, 101-500 employees

4.0
September 2021

Great Software but a bit costly.

Pros

NetSuite OpenAir is an excellent project management software, particularly for expenditure management and scheduling. It also features a fantastic reporting tool that gives you valuable information about the projects development.

Cons

NetSuite OpenAir does not allow us to customize it to meet our specific project management needs. It is also quite a pricey project management software that does not allow for changes.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

7

Functionality

9