Total 49 reviews

4.1

All reviews are from verified customers

Rating Distribution

5

Stars

31%

4

Stars

55%

3

Stars

8%

2

Stars

2%

1

Stars

4%

Satisfaction score

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

RPW
Richard Pete W.

Gaming Bros, NY, 11-50 employees

4.0

NetSuite beats Airtable

Pros

If you're a game or software developer, I did say don’t look anywhere else but NetSuite to automate your workflow. We have tried all the big names like Airtable, ClickUp, Workzone and more but none of them come close to this. The design is highly intuitive and it's cost-effective when you consider the value you get for each dollar.

Cons

I’d be a 5/5 fan if they’d reduce the pricing a bit.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

9

J
Jamie

Gilbreath communications , 1-10 employees

5.0

Corporative staff!!!

Pros

Their development team is really cooperative as they always listen to our requests and make sure to address them.

Cons

No problems to mention.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

K
Kyle

Transactis, 1-10 employees

4.0

Has excellent features!!!

Pros

NetSuite software is perfect for time tracking, project management and invoicing, especially for a professional services organization like ours. It really helps cut down on administrative work by smoothly integrating all these key functions. By setting up your projects from the start, it makes it way easier for us to manage both the team and the projects effectively.

Cons

The software is a great for fully integrating project management and administration. Yes it did take me some time to get the hang of all the little quirks but once I got the hang of it, it became so easy to use.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

8

Functionality

9

M
Matthew

Hamisoft , 1-10 employees

4.0

Perfect fit for our business

Pros

It automatically sends reminders and notifications about any changes during the project development process, which I found really helpful.

Cons

I am thoroughly impressed. No dislikes!!!

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

8

J
Jonathan

Terry marketing , 11-50 employees

4.0

NetSuite is easy to customize!!

Pros

The project data is displayed through graphs, charts, tables that are easy to read. As a result our managers can quickly monitor the metrics at a glance.

Cons

I have no complaints to report.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

JO
Jacob Owen

Information Technology & Services, 11-50 employees

3.0

All-in-one software

Pros

We used to rely on QuickBooks as our main accounting program, but we quickly outgrew the level of service it offered. After searching for a better, more comprehensive solution, we chose NetSuite. Here the best part for me is that it can be set up to work with pretty much any third-party apps we're already using in our organization. I've definitely noticed that it's made me more efficient and actually runs smoother than the other software we have used. Plus, since it's web-based, all the updates happen on their end, so they never interrupt our workflow or require a support visit.

Cons

Netsuite is complex software, and I must say mastering it isn't less than a herculean task.

Rating Distribution

Ease of use

7

Value for money

6

Customer Support

6

Functionality

8

KL
Kyle L.

Oil & Energy, 11-50 employees

3.0

Streamlines our business operations

Pros

Netsuite streamlines administrative operations by combining commonly performed tasks in a single integrated software. We are a service provider that handles employee and vendor outdoor visits. Netsuite enables ideal time-tracking features and project management. The workload on our admin department is cut in half, and we project managers are able to more efficiently manage our projects and the associated teams up front. I also use this software for invoicing, which is very accurate, and I rarely have to double check before sending it to a client.

Cons

They have done almost nothing to make the software easy to learn and understand.

Rating Distribution

Ease of use

8

Value for money

6

Customer Support

7

Functionality

6

M
Milton

Bytes UK , 1-10 employees

5.0

Meets all our needs

Pros

The comment feature makes it really convenient for our employees to contact their managers about project-related activities.

Cons

Me and my team all like this software and have nothing major to mention when it comes to cons or dislikes.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

S
Shawn

Enterprenuer, 1-10 employees

4.0

Reasonable and budget-friendly

Pros

NetSuite automates a lot of project-related tasks, giving our employees the freedom to focus more on creative work.

Cons

I am unable to write any negative remark about it as there is nothing that I dislike.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

8

F
Finn

Senior consultant , 1-10 employees

4.0

Getting better!!!

Pros

One thing we appreciate a lot is that the software continues to improve its product and add new features within the system.

Cons

Honestly, I haven't had any issues so far with this software.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

H
Harry

Affinity Express , 1-10 employees

3.0

Very user-friendly

Pros

Not only is NetSuite easy to use, but it has a basic pricing plan that starts at $399 per month, and the enterprise plan starts at $899 per month.

Cons

The report segment needs improvement. Other than that everything is fine for me.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

6

Functionality

6

J
Joe

Days autos shop , 1-10 employees

5.0

Great PM Tool

Pros

NetSuite has really handy tools for chatting and solid project planning.

Cons

Nothing to mention here!

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

9

KL
Kyle L.

Oil and Energy, 11-50 employees

4.0

Saves us time and effort

Pros

It is a great project management software, one that I have personally recommended to many of my colleagues in the field. One of OpenAirs key benefits is how easily it can be tailored to a clients demands and needs. For a professional services company, this software is ideal for time tracking, project management, and invoicing. By smoothly integrating all of these important operations, it decreases administrative overhead time. Your organization can more efficiently manage your team and projects by organizing your projects up front. Most of the time, the user interface is good, which makes it easy to make reports and use JIRA.

Cons

Although the software is the best option for complete project management and administrative integration, it did take some time to become familiar with all of the tools features. Long waits to speak with someone reading from a script are perhaps the worst aspect of any customer service, but NetSuit has some genuine customer support team members who genuinely want to help you. SuiteAnswers, their online support forum, is also subpar. The majority of the data is outdated. But now that I think about it, it probably makes no difference as OpenAir hasnt updated its platform significantly in a while despite consistently claiming that a new version was just around the corner.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

9

E
Eden

Ideal user, 1-10 employees

3.0

I enjoy using it!

Pros

The best thing as per us about it is how much they appreciate client feedback as it really makes a difference.

Cons

Some of daily organizational tasks have unnecessary steps to follow which annoys me.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

8

Functionality

8

G
George

Internet, 1-10 employees

4.0

Am a happy user of NetSuite!!

Pros

Their multiple things that I like about NetSuite such as it helps me manage employees, keep track of their workload and assign tasks based on their availability and capacity.

Cons

Fits perfectly fine to all our needs, but cost is bit too high mainly for small firms. So, I hope they will look at this aspect soon.

Rating Distribution

Ease of use

7

Value for money

7

Customer Support

9

Functionality

7

L
Liam

HP Business , 11-50 employees

4.0

Meets expectations!!!

Pros

Not only is it easy to operate, but it gives us the freedom to customize it as per our needs.

Cons

No complaints as everything is sailing smooth for us!

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

9

C
Charlie

Tactical security consultants , 1-10 employees

5.0

Delivered results for us

Pros

Their development team is really cooperative and always listens to our needs. Plus they consistently deliver quality work.

Cons

Nothing specific that we would like to share here. Yes the room for improvement is there but we have seen that after each update things get better.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

8

Functionality

8

J
Joseph

Publisher, 1-10 employees

4.0

Expect great support from them!!

Pros

It has a billing feature that's integrated with ERP, CRM and HR and payroll applications, which makes managing everything a lot easier for us.

Cons

Have not come across any problems and hope this stays the same. However if you are open to suggestion I would say customer support could be improved a bit more.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

7

Functionality

7

B
Ben

Relationship manager , 1-10 employees

5.0

Simply amazing

Pros

Regular notifications about assignments, activities and opportunities are amazing. They keep everything on track and up to date.

Cons

NetSuite has been flawless. No cons!

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

D
Daniel

Healthcare Institute , 11-50 employees

5.0

Decent but nothing extraordinary

Pros

I find the demo feature really helpful. It lets me explore the software's functionality and gives me a good idea of whether it fits my business needs or not.

Cons

I have no complaints to report regarding this NetSuite.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

8

Functionality

10