Total 86 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

73%

4

Stars

26%

3

Stars

1%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

10

Functionality

9

G
Gianreto

Real Estate, 1-10 employees

Less than 6 months

4.0

Great tool for manage and standardize workflows!

Pros

Any updates made in a workflow automatically reflect in linked workflows.

Cons

Editing and formatting the text for task descriptions can be a bit challenging.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

P
Paul

Financial Services, 11-50 employees

Less than 6 months

5.0

happy user

Pros

The interface is fantastic, and it's incredibly user-friendly. I managed to set up the workflow myself during the free trial period without any assistance from the Process Street client service team. The documentation page already offers many solutions.

Cons

It took me some time to learn the workflow and run concepts and understand how to set the name for runs and workflows.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

F
Frances

Financial Services, 1-10 employees

Less than a year

5.0

don't have enough use time to give good feedback

Pros

It's easy to navigate from one page to another. Although I haven't fully explored it yet, so I can't provide a comprehensive view.

Cons

I don't have any comments on this since my experience with it is limited, and I can't provide a comprehensive view.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A
Anonymous

Not Specified, 1-10 employees

Less than 6 months

5.0

Solved my Task & project management issues

Pros

Process Street has been a lifesaver for us in terms of ease of deployment, workflow management, and eliminating repetitive tasks from our daily routine.

Cons

There's a learning curve associated with the tool, which can be a bit overwhelming for users in many cases. However, overall, it's great.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

8

Functionality

8

J
Jessa

E-Learning, 1-10 employees

Less than a year

5.0

Fabulous software

Pros

Process.st has been a game-changer for me. I've been able to create interactive learning modules for my online program, incorporating files and videos where needed. I've also streamlined repetitive tasks and onboarding for new employees by documenting internal processes. I highly recommend it!

Cons

Users need to save their link to easily return to their work, and I've had to guide people on how to do that and where to keep those links.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

?
?ukasz

Financial Services, 1-10 employees

Less than a year

4.0

becoming a standard for BPM ?

Pros

It's very easy to use and also collaborating with my team but also with outside guests and clients from other organizations has become so easy now.

Cons

There's room for improvement in terms of the clarity and structure of the entire workflow list. When there are more than 20 workflows, it can become messy, though it's possible that I'm not utilizing some tools properly.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

7

Functionality

8

N
Natalia

Information Technology and Services, 51-100 employees

Less than a year

3.0

Great tool for onboarding

Pros

It has significantly improved our onboarding process. It's interactive, simple for the person being onboarded to use, and provides a clear progress overview, which is extremely helpful.

Cons

Initially, it was a bit overwhelming for me. There are numerous features, and it took me a while to learn how to use them.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

A
Anonymous

Not Specified, 51-100 employees

More than a year

5.0

Perfect for onboarding new employees

Pros

Designing and tracking a comprehensive onboarding process is not a complex process now.

Cons

I have no complaints. It perfectly suits my needs as a team leader.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

G
Gabriell

Non-Profit Organization Management, 101-500 employees

Less than 6 months

5.0

Great for automation

Pros

The product simply works. The interface is intuitive for both backend and frontend users. Getting started with creating and assigning workflows is a piece of cake. There are numerous third-party integrations available, and the developers constantly add new features. The support team is outstanding.

Cons

The integrations for Microsoft products within Process Street could be more developed. There are certain functionalities that I can only access through API calls, which I would prefer to do within the GUI. Additionally, I would prefer or like more comprehensive pages and better pricing options for smaller organizations.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

L
lauren

Human Resources, 1-10 employees

Less than 6 months

5.0

Process st, review

Pros

It's surprisingly easy to use and access. It saves my team a significant amount of time by eliminating the need to search through files and folders.

Cons

I wish there was a form feature available, similar to the layout of Google Forms, that we could use as a template and send to clients.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

E
Eduardo

Education Management, 500+ employees

Less than a year

4.0

Best of breed

Pros

In terms of functionality, this BPM tool offers a comprehensive range of features suitable for businesses of all sizes, from small and medium enterprises to large departments within larger companies.

Cons

Like any SaaS, you may encounter occasional errors and there might be room for UI improvements or limitations in terms of full control over aspects such as user management permissions. From my perspective, these are not major issues, but their impact may vary depending on the complexity of the projects you're managing.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Matthew

Staffing and Recruiting, 500+ employees

Less than a year

5.0

Process Street Review

Pros

Process Street clearly reduces the manual effort required to create our offer letters.

Cons

I can't think of anything significant that would be considered a con.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

AD
Ayse Deniz

Information Technology and Services, 51-100 employees

Less than a year

4.0

Can't imagine our business without Process Street

Pros

We're thrilled that Process Street automatically prioritizes tasks based on their due dates. Additionally, different teams can collaborate on the same project without constant communication about upcoming tasks.

Cons

When editing templates, the active workflow runs are not always updated properly. Additionally, pathways don't work correctly, and the tool can sometimes become disorganized. It would be beneficial to have a testing feature where I can test the run without assignees receiving numerous notifications.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

7

Functionality

8

L
Lois

Information Services, 1-10 employees

Less than 6 months

5.0

Process Street

Pros

I'm relatively new to PS. It was chosen for me, and I find it quite manageable to use. The support team is very helpful and efficient!

Cons

Not all the features I would like to see are currently available. However, the support team has taken note of my suggestions and forwarded them to the development team for review.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

10

Functionality

9

K
Kirk

Financial Services, 11-50 employees

Less than a year

5.0

A must for team collaboration.

Pros

All the necessary details are consolidated in one place, allowing for easy viewing, updating and editing.

Cons

I'm satisfied. Anything I don't know, my assistant takes care of.

Rating Distribution

Ease of use

9

Value for money

10

Customer Support

9

Functionality

10

P
Patti

Leisure Travel & Tourism, 1-10 employees

Less than 6 months

4.0

Property management process

Pros

The automated feature streamlines our job processes, making them more convenient.

Cons

The instructions for setting up different software systems for our business were quite challenging, and at times, they were non-existent. This could be attributed to the parent company (PMI) setting it up for us during our onboarding process and making changes while we were still onboarding.

Rating Distribution

Ease of use

6

Value for money

8

Customer Support

5

Functionality

10

D
David

Information Technology and Services, 51-100 employees

Less than a year

5.0

Game changer for us!

Pros

The inclusion of conditional logic among tasks is fantastic. It allows us to only display the relevant tasks and hide the unnecessary ones.

Cons

So far, I haven't come across any drawbacks regarding this solution, and I'm extremely satisfied with it up until now.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C
Clive

Automotive, 11-50 employees

More than a year

5.0

Super flexible and highly dependable - what's not to love?!?!

Pros

Customization is not an issue anymore, thanks to clever automation and the Inbox function. Creating a template and generating multiple checklists (reports) from it has ensured consistent tracking of tasks. The easy to build content provides clear instructions on how to complete each task. Assigning tasks to team members or departments ensures smooth handoffs and keeps the workflow moving forward.

Cons

It's really hard to find anything that I dislike about the product!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

P
Polina

Real Estate, 51-100 employees

More than a year

5.0

Very helpful tool. Helps us to track our agents' work

Pros

I'm impressed with the continuous improvements made by Process Street. The recent addition of "workflow templates" is particularly cool. There are numerous options to choose from, and they are easy to utilize.

Cons

The email feature doesn't function for all users.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M
Marc

Human Resources, 11-50 employees

More than a year

5.0

Don't Build a Business Without it!

Pros

Process Street software is quite user-friendly and integrates seamlessly with all our other software through Zapier. We can build dynamic and scalable processes easily. No other software in this price range even comes close.

Cons

It would be helpful to have a copy and paste feature for specific parts of a process. Currently, you can only duplicate the entire process, not just a task or a section of a task.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9