Process Street Reviews

Pros

Using this platform to streamline my business processes and having them readily accessible whenever needed. This is something that has allowed me to: reduce execution times, minimize the chances of skipping a step and making errors, and effortlessly delegate tasks.

Cons

I wish that the pricing plan offered by the platform could be changed. Since I don't use it frequently enough, so the monthly plan doesn't seem worthwhile. If there were a more accessible plan available, it would be easier to use and maintain a paid subscription for a longer period.

Pros

I like the relative simplicity of using the platform and the ability to quickly copy/create standard flows. It makes it quite convenient for other members of the organization to have assigned tasks without requiring a license.

Cons

It lacks some automation features that could take it to the next level and further streamline certain tasks. Additionally, it can be a bit challenging to get an overall view of multiple tasks happening simultaneously.

Pros

The support from the customer and sales team has been exceptional thus far. Although we are in the early stages of implementing Process St, they have been very patient and helpful in addressing my numerous questions by providing detailed responses. Currently, we are using it to enhance our employee onboarding experience. While we haven't gone live yet, we can already envision significant improvements in our current processes. We are thrilled about the opportunities that Process St offers for present and future process enhancements in our business!

Cons

There is a slight learning curve to understand the platform and its functionalities. However, as I mentioned before, the Customer Support is exceptional and more than willing to provide helpful resources such as articles, videos, or even schedule a call to guide you through any difficulties until everything clicks.

Pros

Overall, it has been a positive experience. The ease of use and task management greatly contribute to our teams efficiency and staying on track. Being able to modify tasks and adjust processes is particularly helpful.

Cons

With Process Street I haven't encountered any problems so far.

Pros

The automation capabilities are remarkable as it allows us to seamlessly connect all the tasks together.

Cons

I wish the reporting page could be customized according to our specific needs. It would be great to have more flexibility in modifying it.

Pros

Process Street is user-friendly, and they provide excellent support. Building workflows and integrating processes is also hassle free.

Cons

So far I haven't come across any issues since I absolutely love using Process Street and building our processes within it.

Pros

Process St has been contributory in saving us a significant amount of time and ensuring nothing is overlooked. In the property management industry, where there are numerous moving parts, it helps our entire team stay informed and prevent any oversights.

Cons

When we initially started using the platform, we purchased 10 consulting hours to assist with the setup. Now that we're mostly up and running, it would be great to have the option to purchase 30 to 60 minutes of consulting for occasional questions or concerns. Currently, the available packages only offer multiple hours of consulting.

Pros

I would really like to mention one thing that the user-friendliness of Process Street is extraordinary. Even a new employee can quickly navigate and create pages within a span of 1 to 3 days.

Cons

It would be beneficial to have more tutorials available to become a Process Street Subject Matter Expert.

Pros

It's quite simple and easy to use.

Cons

The response time after submitting a support ticket could be improved.

Pros

One of the things I like the most is the ability to store and edit step by step processes at any time which ensures the quality of work. It also promotes systematic collaboration between users.

Cons

I haven't come across any aspects that I dislike about it. Perhaps it could be addressed in future updates or something.

Pros

It provides guidance, organized information and step by step processes.

Cons

I can't think of any cons to using Process Street. I am genuinely impressed with its capabilities.

Pros

The document generation feature is what I like the most. I can create workflows and share them with my colleagues, and the private library allows me to store my personal workflow processes. My overall experience with Process Street has been amazing.

Cons

I think the navigator, such as inserting a file, link, or adding a photo, could be improved. Currently, I can't directly paste a screenshot of a document, so I have to add it from the saved photos on my device. I suggest adding a feature to directly insert a screenshot image.

Pros

It simplifies tasks for me and adds more value to my clients.

Cons

I'm not sure how to answer this because I'm currently a big advocate for using Process Street.

Pros

One of the best aspect for me is how Process Street allows easy tracking and management of my processes.

Cons

Honestly I don't have any complaints. I'm enjoying all the features of Process Street.

Pros

The customer service provided is unmatched, even with a significant time zone difference. They are always friendly and go above and beyond in providing support.

Cons

Compared to other alternatives, it is a bit costly.

Pros

Delegating tasks to onboarding representatives and providing feedback is not a problem anymore.

Cons

I wish there was an easier way to send report cards to them once the onboarding process is complete.

Pros

The platform is easy to use, highly intuitive and suitable for daily use.

Cons

Currently, I don't see any cons. It's a good tool to use.

Pros

I absolutely love how I can easily access all my current and past tasks for each client. It allows me to clearly outline all the necessary steps for every department process which ensures timely and consistent completion.

Cons

It would be great if there was an option to add special tasks to individual processes. These tasks are infrequent or specific one-time tasks for particular clients, and it would be convenient to include them in a to-do list without editing it for future flows.

Pros

The platform is intuitive and easy to navigate. It's incredibly user-friendly.

Cons

I haven't encountered any issues since it functions perfectly for me.

Pros

Process Street allows me to easily track customer requests and send them notifications once tasks are completed. The ability to directly email customers from the platform is a significant advantage. I also like being able to submit bugs to my tech team and monitor their progress until resolution.

Cons

The aspect that I believe has the most potential for improvement is the Slack notifications. They are incredibly useful in promptly alerting me to tasks that require attention. However, it's often challenging to complete the necessary actions within Slack itself. Navigating to the web browser from Slack isn't as simple as I thought, so I either have to access the email notification or manually visit the Process Street site.