Computer Software, 51-100 employees
More than a year
“Nice Software and awesome user suport”
Pros
Easy to use logical self-explanatory with excellent user support and availability both in terms of software and assistance.
Cons
Changes in "Time Off Types" take more time now due to additional steps; setting a deputy isn't straightforward.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
10
Banking, 500+ employees
More than a year
“Replicon Timesheet tool works good for one request at a time and RIA works good for bulk request.”
Pros
Timely requests and successful efforts to resolve issues contribute to a positive overall experience.
Cons
Faster bulk uploads from RIA or another replicon tool would be beneficial with clear explanations about data format and replicon data fields.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
9
Functionality
6
Mechanical or Industrial Engineering, 500+ employees
Less than a year
“Problem logging in”
Pros
Assistance from the call center and online services is commendable. I sought help for logging into my account due to phone issues and a lost password and the support was effective.
Cons
At present there are no drawbacks; I received assistance with my issue leaving little room for criticism.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Management Consulting, 1-10 employees
More than a year
“Replicon helps my management consulting organization...”
Pros
The software's simplicity enables my team to efficiently track time aiding in payroll calculations and promptly responding to customer queries regarding project time. Replicon proves to be a time-saving tool.
Cons
Correcting common mistakes on multiple timesheets such as marking a "billable" activity as "not billable" could be more efficient if corrected collectively rather than individually.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Hospital & Health Care, 11-50 employees
Less than a year
“My experience”
Pros
The software's user-friendly nature is a standout feature and any challenges faced can be swiftly addressed by reaching out to the support team.
Cons
Initially lacking options for issue correction but the platform has since addressed and resolved this limitation.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Pharmaceuticals, 500+ employees
Less than 6 months
“Positive Experience”
Pros
Appreciation for the software's ease of use coupled with consistently responsive customer service.
Cons
No specific concerns warrant documentation at this time.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
10
Non-Profit Organization Management, 11-50 employees
Less than a year
“Relicon review”
Pros
Recognition of the expertise of the customer service and support team always ready to provide assistance.
Cons
Overall it is user-friendly and enjoyable to use.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Public Relations and Communications, 11-50 employees
More than a year
“Lots of Features Great Support Sort of Buggy”
Pros
With a multitude of features Replicon stands out for its flexibility catering to various businesses involved in time tracking.
Cons
The project orientation poses challenges for client-based operations requiring the conversion of clients into projects. Additionally full integration of expense tracking is lacking.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
8
Transportation/Trucking/Railroad, 500+ employees
More than a year
“Replicon”
Pros
Noteworthy for its customizable reporting options and features along with the commendable availability of customer service 34/7.
Cons
Discontinuation of Android tablet support without notice led to unexpected expenses for replacing tablets with Apple iPads. Advance notice would have allowed better planning.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Not Specified, 101-500 employees
More than a year
“Easily record my time and request time off”
Pros
Replicon streamlines daily time recording automatically incorporating holidays and approved time off on timesheets. Retrieving past timesheets is user-friendly offering easy access to necessary information.
Cons
Dropdowns for selecting Program/Project may seem daunting initially but it appears to be more related to the company's setup than an inherent issue with the software.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
4
Not Specified, 500+ employees
“cloud based time and expense tracking system”
Pros
A user-friendly time tracking system with robust support offering flexibility to define time-off policies validation rules multiple cost and billing rates and organization-specific role-based and project-level features.
Cons
Time-based structure lacks flexibility for fixed-bid projects making it challenging to adapt to situations like completion percentage and work to be completed. Also noted as slightly expensive.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Marketing and Advertising, 51-100 employees
Less than 6 months
“Replicon experience”
Pros
The software's user-friendly design extensive functionalities (some potentially underutilized) and accessible support options via chat or call contribute to a positive experience with polite and eager-to-help support representatives.
Cons
Due to numerous functionalities understanding the impact of changes can be challenging necessitating support assistance.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
7
Functionality
6
Electrical/Electronic Manufacturing, 11-50 employees
More than a year
“Replicon customer support is the best”
Pros
Commendations for customer support going beyond expectations to address encountered problems with regular management check-ins to ensure the program aligns with needs.
Cons
Automatic currency updates would be a preferred addition; otherwise no further changes are deemed necessary.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Oil & Energy, 1-10 employees
More than a year
“My opinion”
Pros
The report function is highlighted and the software appears easy for field inspectors to use.
Cons
Personal lack of knowledge and need for practice contribute to difficulties but improvements are acknowledged on a personal level.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
7
Functionality
8
Oil & Energy, 11-50 employees
More than a year
“Review of Replicon for Our Use”
Pros
User training is emphasized particularly with a field supervisor conducting reviews for enhanced ease of use.
Cons
Initial setup requires more effort for project managers as the effort is consistent regardless of project duration.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
9
Functionality
6
Not Specified, 51-100 employees
More than a year
“Easy to use and great support”
Pros
The software is deemed fairly easy for both administrators and general users. Its strength lies in a robust customer service team and support structure.
Cons
Abundance of functionality sometimes makes quick navigation challenging but support is readily available by phone.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Insurance, 51-100 employees
More than a year
“Very Satisfied”
Pros
Acknowledgment of the software's ease of understanding and effectiveness in providing necessary sources.
Cons
No issues or dislikes reported with the program.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Not Specified, 11-50 employees
More than a year
“It's the best on line app so far I have used”
Pros
Replicon is praised for encompassing all necessary features for managing timesheets and delivering precise results in project time recording.
Cons
Challenges in removing Project Rate when charging based on people's rates. Previous search results persist when searching for a project.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Not Specified, 500+ employees
More than a year
“Handy tool for Time management”
Pros
Highlights include ease of use user-friendliness and proactive customer support.
Cons
Limitations noted in report generation and customization.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
8
Marketing and Advertising, 500+ employees
More than a year
“Easy to manage!”
Pros
Approval of Replicon in managing time-off requests emphasizing ease of running reports and receiving timely notifications.
Cons
Suggested improvement in layout configuration for enhanced visual appeal.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
7
Functionality
6