Not Specified, 500+ employees
Less than a year
“A Robust Customizable Platform with a Learning Curve”
Pros
Commendation for excellent customer support high customization capabilities strong technology and integration with other vendors.
Cons
Custom Change Requests outside normal features may incur expenses and language barriers could be encountered with customer support.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
7
Functionality
8
Legal Services, 500+ employees
More than a year
“Replicon is easy to use and flexible with good support!”
Pros
Emphasis on the software's ease of configuration user addition report creation and scheduling capabilities.
Cons
Initial setup and structure were slightly challenging.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Not Specified, 1-10 employees
Less than 6 months
“Great & Easy Software for Small Nonprofit”
Pros
Positive feedback on ease of use quick learning curve accommodating both salaried and hourly employees and efficient customer support via chat.
Cons
Time zone issues in the US Virgin Islands with occasional discrepancies fixed by support. Desired features include supervisor review without mandatory timesheet completion and options for salaried employees to log time in/out of the office.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Financial Services, 500+ employees
Less than 6 months
“Keeps you accountable”
Pros
Easy installation user-friendly interface and compatibility with mobile devices are noted. Automatic email reports are appreciated.
Cons
Limited room for customization and multiple open timesheets may lead to confusion.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
7
Functionality
6
Computer Software, 51-100 employees
Less than 6 months
“Easy understanding Time Management System!”
Pros
Users can intuitively operate basic functions without extensive manual reference.
Cons
Customization is often required to align with existing rules necessitating preparation by the user side administrator.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
6
Functionality
6
Not Specified, 11-50 employees
Less than a year
“Intuitive product”
Pros
Responsive customer service is acknowledged particularly for valuable assistance during the initial setup.
Cons
Some aspects of invoice parts and user management could be better organized for improved simplicity.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
6
Functionality
8
Executive Office, 1-10 employees
Less than 6 months
“Makes Every Customer Feel Valued”
Pros
Commendations for ease of use visually appealing interface robust reporting and alignment with the 'time intelligence' branding.
Cons
No negative feedback reported expressing satisfaction with the software and overall experience.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Retail, 500+ employees
More than a year
“Well written software”
Pros
The software's straightforward nature and precision make it hard to identify significant flaws.
Cons
There are minimal drawbacks to this straightforward software; it remains easy and precise making it challenging to find faults.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
7
Functionality
6
Management Consulting, 11-50 employees
More than a year
“Great Product”
Pros
While some functions may need refinement the receptive attitude to feedback instills confidence in overall improvements.
Cons
While some functions require adjustments the provider is open to feedback and overall improvements are anticipated.
Rating Distribution
Ease of use
10
Value for money
7
Customer Support
9
Functionality
8
Hospital & Health Care, 101-500 employees
More than a year
“Excellent Time Tracking System”
Pros
Internet connectivity issues may hinder clocking in/out a notable drawback during such scenarios.
Cons
The only downside is potential clocking in/out issues during internet connectivity problems.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
6
Functionality
8
Not Specified, 51-100 employees
Less than a year
“Excellent Product and very good customer service.”
Pros
The software provides extensive functions contributing to effective resource forecasting and monthly project profit/loss tracking.
Cons
So far we're satisfied with its functions and there are no evident drawbacks.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Computer Software, 1-10 employees
More than a year
“Ease of Use”
Pros
Although reporting involves a learning curve it becomes easy once the process is grasped.
Cons
Reporting presents a learning curve but it becomes straightforward once understood.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
8
Computer Software, 500+ employees
More than a year
“Administration”
Pros
Configuring some reports for precise information can be challenging impacting the ease of use.
Cons
Specific reports pose challenges in configuration for precise information alignment.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
6
Functionality
8
Not Specified, 500+ employees
More than a year
“Robust yet flexible”
Pros
The reporting engine is robust but enhanced control categorization and scheduling would be beneficial for specific needs.
Cons
The reporting engine is robust but would benefit from enhanced control categorization and scheduling. Additional features for calculating and categorizing premium time are suggested even though it's not a payroll system replacement.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Philanthropy, 11-50 employees
Less than a year
“Excellent System Amazing Support”
Pros
Copying existing users when creating new ones would enhance efficiency compared to starting from scratch each time.
Cons
A desirable feature would be the ability to duplicate an existing user when creating a new one avoiding starting from scratch each time.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Hospitality, 1-10 employees
More than a year
“simplified and easy”
Pros
Despite occasional complications when without WiFi the ease of use and prompt customer service are commendable.
Cons
There are no significant negatives with the only issue being the inability to punch in/out without Wi-Fi.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Hospitality, 11-50 employees
More than a year
“Great Product!!”
Pros
The absence of complaints about the product reflects its seamless setup for new employees and efficient time tracking.
Cons
There are no complaints about this product.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10
Mechanical or Industrial Engineering, 500+ employees
Less than a year
“Problem submitting Timesheet”
Pros
Features like cut and paste are appreciated for streamlining repetitive steps in time entry for various projects.
Cons
The Cut and Paste function aids in avoiding repetitive steps when entering time for the same project at different intervals during the day.
Rating Distribution
Ease of use
8
Value for money
9
Customer Support
9
Functionality
8
Hospitality, 1-10 employees
More than a year
“Small design company”
Pros
Creating a customized invoice for client billing is highlighted as a valuable aspect.
Cons
The ability to create customized invoices for client billing is appreciated.
Rating Distribution
Ease of use
6
Value for money
7
Customer Support
9
Functionality
6
Medical Practice, 11-50 employees
Less than a year
“CFO Review”
Pros
Incorporating California overtime laws into the system is suggested for better adherence to regulations.
Cons
Incorporating California overtime laws such as 1.5 times regular pay for hours beyond 8 per day or 40 per week is suggested.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
9
Functionality
10