Sage Timeslips Reviews

“Dependable for tracking hours and invoicing

Pros

Sage Timeslips is a very dependable, no-nonsense tool for tracking hours and invoicing clients. Once it is configured entering hours becomes precise and the reporting capabilities are powerful enough for professional needs.

Cons

That said the user interface comes across as rather old-fashioned and wasn't very user-friendly when I first started using it. Also getting everything set up took longer than I expected and a few of the workflows seem to me unnecessarily complex.

“easy to operate and excellent reporting

Pros

Over the decades I have used it I found the program very easy to operate and excellent at producing reports quickly which I truly enjoyed.

Cons

I've been using it for such a long time that I remember buying the boxed CD version years ago. What really turned me off was the switch to a monthly subscription model as it became way too expensive, much too costly for someone working alone like me and I ultimately had no choice but to stop using it.

“pretty easy to move and toggle through entries

Pros

It is pretty easy to move through each entry. Plus the ability to toggle from one record to another makes editing and checking multiple entries quick and efficient which saves me time. Creating bills was simple too and I like that bills can be locked before approval.

Cons

The design felt a bit outdated and I had to dig extra to understand some details because they were not clearly explained.

“perfect for time and expenses

Pros

For my workflow entering time and expenses is not a problem and I have access to a broad variety of reports plus flexible customization options.

Cons

I find that many reports use font so small that I struggle to read them without zooming or printing.

“hasn't continued improving, falls behind

Pros

I really like being able to print a detailed report that breaks down earnings for every timekeeper and gives me the overall client earnings rate plus any write-downs.

Cons

From my experience it hasn't continued improving the software and I felt it has fallen behind when it comes to available features.

“automates transactions

Pros

One thing I really like is how it automates transactions unlike most other products I have tried.

Cons

Reaching customer service can be a real challenge as I frequently have trouble getting ahold of someone.

“Sage Timeslips Review

Pros

Timeslips offers exceptional time tracking and billing features. The billing and invoicing capabilities are truly outstanding.

Cons

I'm truly disappointed with the customer support provided by Timeslips. Trying to resolve issues through "chat" services is absurd. I believe in the importance of one-on-one conversations for customer support. It should be a priority feature of Timeslips, considering the amount I pay annually. I should have more than 4-5 support interactions without additional charges. These issues need to be addressed.

“Antiquated compared to the options available today

Pros

There wasn't much to like about Sage Timeslips, except for the abundance of reporting options available.

Cons

The software is clunky and overly complicated. The interface feels outdated. I initially started with the locally hosted version, which was nearly impossible to upgrade and required keeping an old computer. I explored demos with Sage to switch to a newer version, but their offering was unimpressive compared to other products I considered.

“Way too brief for needs

Pros

I'm disappointed as this is way too basic for my needs honestly

Cons

Honestly I am really upset as this is far too short for what I need

“easy to use and teach, quick solutions

Pros

Using Timeslips is not a problem and it is pretty easy to show coworkers how to use it. And whenever I have a problem I can quickly locate the solution I need.

Cons

The initial setup can be a bit hard but once it's done everything runs fine. And I do find that customizing invoice layouts or adjusting other settings can take more time than I'd prefer.

“Likes features and support but too expensive for me

Pros

I like its features and the customer support but I find it far too expensive.

Cons

To be honest I think it is much more expensive than competitors.

“simple to navigate, excellent support desk

Pros

It is pretty easy to navigate and I can say their support desk consistently provides excellent assistance.

Cons

Sometimes I cannot delete invoices when I need to because that feature is not available at all times.

“made billing and invoicing simpler

Pros

Using Sage Timeslips has made billing and invoicing a lot simpler for our practice. We connect it to our accounting and tax programs which helps keep our invoices accurate and on schedule and we are able to generate bills as we complete work.

Cons

For the most part this tool is almost perfect for billing but I do wish it could link directly with Outlook. Because it can be a real hassle when client addresses need updating in both programs since syncing them is not smooth.

“easy to roll out, strong bill preparation

Pros

TimeSlips is fairly easy to roll out as a time and expense solution for our business. I especially like the bill preparation and invoice generation which are strong and allow me to make real-time corrections or adjustments on the fly.

Cons

The reporting tools aren't user friendly and I struggle to modify them to suit our needs.

“Relieved there is a LEDES add-on

Pros

I'm relieved there is a LEDES billing add-on that manages things especially because most of my clients have moved that way. Importing from e-timeslips is fast and easy too.

Cons

Honestly the reporting tools are really poor. As during my use I couldn't find even a basic report I expected would be there and on top of that the split-billing functionality frequently fails to operate correctly.

“uses mini-slips for daily timekeeping

Pros

For daily timekeeping across all our clients I rely on mini-slips to capture every billable hour accurately and efficiently. It's a simple, focused way to log time as I go, making sure nothing slips through the cracks when it's time to generate invoices. Having that consistent, detailed record makes billing smoother and far more reliable for both our team and our clients.

Cons

I often struggle to get quick, effective support when problems come up especially from staff who speak English so contacting them isn't as easy as it should be.

“import timesheets straight in

Pros

I can import timesheets directly into Timeslips which makes consolidating all my time entries much easier and more efficient. Instead of manually re-entering data or juggling multiple records everything flows smoothly into one central system. That smooth integration saves me time, reduces errors and keeps billing accurate and consistent across the board.

Cons

Sometimes it is difficult to adjust bill layouts when I only want to make small changes.

“Likes invoicing and accounts receivable

Pros

One thing I really like about this software is how easy it makes invoicing clients and keeping track of accounts receivable. It efficiently handles everything from generating invoices to tracking payments which helps me stay organized and makes sure nothing slips through the cracks. It's a huge time-saver!

Cons

For my small firm the switch to an annual subscription pricing model has been really frustrating. As I am charged every year for access even though I only use basic features so it feels like I am wasting money on services I don't need.

“easy for simple tasks, complex for advanced

Pros

Timeslips is fairly easy to use for simple tasks as long as I don't try anything too complex.

Cons

When I dig into more advanced features the software feels overly complex and not very user friendly so I struggle to learn and use it. Even with frequent updates, I still think it's somewhat outdated and it eats up too much system data making it hard to run smoothly and fit into my everyday workflow.

“Glad it stores client history

Pros

I'm glad Timeslips stores client history so we can pull up old bills quickly without reprinting. Also there are many report types available which is useful though the sheer number can be overwhelming when trying to find the right one. My team and I have started using abbreviation features and we have seen that they really speed up entering slips and make data-entry faster overall.

Cons

A few things about it have left me underwhelmed. Such as support options depend on your version and with our subscription including only three chats. So I have had to hold questions for months before getting a response. If you don't mind long waits before reaching someone, it might be okay but it's frustrating for me. That said when a rep finally remote-accessed our Timeslips, it was incredibly helpful to show issues on screen. And I got most of my questions answered then. Even with support, they couldn't explain why Data Verification no longer resolves client balances. I was told an upgrade caused the problem and it still isn't fixed. So I'm left wondering how we'll know when a permanent fix is ready. Another major annoyance is the many clicks and pop-up messages just to print one invoice and send it to LEDES. On top of that closing client accounts is a headache because we have to search through every invoice and AR transaction to find what's blocking the closure.

“simple to use, support stands out

Pros

It is simple to use without significant changes and their customer support really stands out.

Cons

I am frustrated it's limited to 32-bit systems. I mean almost every new computer is 64-bit so I feel like it should add that compatibility.

“can figure it out and use it

Pros

For the most part I can figure it out and use it without trouble and I can also generate the statements I need.

Cons

One thing I wish for is an easier way to remove entries and run repairs when things go wrong.

“Really easy to use with clients

Pros

The software is really easy to use once I have my clients details entered and adding new clients is equally simple.

Cons

When I need to revise an invoice for a client because I made a mistake or they requested changes I can't access older invoices beyond the most recent one. This makes correcting or reissuing previous bills difficult and inefficient.

“impressed by functions and options

Pros

I am impressed by how many functions it has and the wide range of options available.

Cons

Occasionally the program glitches and freezes and I find that really frustrating.

“incredibly user-friendly and simple

Pros

Timeslips is incredibly user friendly and simple to navigate.

Cons

Honestly I have not come across anything about it that I dislike so far.

“user-friendly but cost is high

Pros

The software is user friendly and easy to use and I would recommend it.

Cons

Though the cost is high but fortunately I am not the one paying the bill.

“Values simple billing for small firm

Pros

Running a very small law firm, I really value how simple the billing functions are since I am responsible for entering all of our data.

Cons

It feels like there are far too many features included that I personally never end up using.

“easy to use once configured

Pros

Once it is configured, I find it pretty easy to use. I rely on it to record attorney time and expenses and to generate invoices at the end of each month or whenever I need them.

Cons

I struggle to get help when I need it. As the online help resources usually do not answer the specific questions my firm has so they are not very useful.

“good tool and easy train others

Pros

It is pretty easy to use and I am able to train other employees to use it.

Cons

When I run into errors, the violation errors are particularly tough for me to deal with.

“Long-term records consistently reliable

Pros

From my experience the long-term records from when we started have remained consistently reliable.

Cons

I have noticed that recently it's been running pretty slowly and I cannot find any obvious reason why it's lagging.

“unquestionably excellent and fully featured

Pros

Unquestionably it is an excellent tool. As it's a fully featured time and billing software package.

Cons

As a customer for about thirty years, I have watched it evolve. For much of that time, it felt like a great program and excellent value but in the last five years, it's gotten quite costly.

“easily enter and save time slips

Pros

I can easily enter a time slip for an activity and save it.

Cons

Adding a new client is not easy as it asks too many questions and won't let me skip fields. Billing and entering payments are confusing too and I have to figure it out again every time. These are poor features. The product has also become too expensive and I am frustrated that you've moved us to a subscription model.

“Very functional and easy to navigate

Pros

The software is very functional and pretty easy to navigate. Plus there is no restriction on how many bill images I can reprint.

Cons

However the electronic billing process with LEADS is overly complex and I cannot save a draft of a court bill while preparing it.

“Really good for billing and timekeeping

Pros

This program is really easy to use for billing and timekeeping purposes.

Cons

To be honest I like every aspect of this product and there is no single category that I like the least.

“incredibly simple to operate

Pros

It is incredibly simple to operate and getting it up and running only took a short amount of time.

Cons

Sometimes I have to search all over for certain options because I am still learning the product and have not become fully comfortable with where everything is located.

“Frustrated by features locked behind plans

Pros

The software records my time and expenses and generates invoices.

Cons

I'm frustrated that they lock so many useful features behind higher-tier plans.

“Good for reports but freezes often

Pros

Sage Timeslips interface is good for creating and tailoring reports, with a wide array of options available. Fellow attorneys on my team also find it simple to record their own billable time.

Cons

We are stuck on an older build that must be updated via our server so please factor that in. But even before the required update, I notice it tends to freeze or lock up quite often during use.

“impressed with legal billing performance

Pros

When it comes to handling legal billing which is really the only feature I use I am genuinely impressed with how well it performs. It did take me some time and a handful of phone calls to locate everything I needed after the last big upgrade but now that I'm comfortable with all of it, everything works great.

Cons

Reprinting a bill once it is already been issued isn't very easy and I found it confusing at first. However after I called support and walked through the steps, I was able to get it printed without further trouble.

“setup takes time but then speeds up billing

Pros

Setting up Timeslips takes time, as entering data, learning the interface and customizing it to my needs don't happen overnight. But once everything is configured and I have the templates I need, it speeds up billing and produces very accurate records. I can also save large amounts of information as templates for future use. The customer service and tech support teams usually find workable solutions as they're polite, responsive and I appreciate that they send conversation transcripts afterward. This lets me refer back and make any needed fixes.

Cons

Over the years I've noticed the program has expanded and gotten significantly more complicated and there are parts that are now trickier to navigate and use. Plus I wish the knowledge base were more user-friendly for people like me who aren't into social media or real-time internet chat forums. What would help is a user friendly library of short tutorials focused on basic tasks. Also even though the industry trend pushed this, I really disliked having to switch from owning the software outright to essentially renting it, with hefty yearly fees. For a solo or smaller practitioner this becomes quite costly and the regular updates rarely do much for my workflow. Overall my actual way of using the program hasn't changed much over time even though the software keeps getting more complex.

“user-friendly overall, reporting could be better

Pros

The interface is user friendly overall and I can easily enter time or expense slips though the reporting area could be better.

Cons

There are far too many useless reports which makes it difficult to locate the specific ones I use.

“Relies on it to record billable time

Pros

As an attorney I rely on Sage Timeslips to record real time hours during the course of my work day and it allows me to capture all billable time for invoicing each client at the intervals I select

Cons

I noticed that the software limits the number of characters for client names.

“comfortable with it after twenty years

Pros

I have been running this software for over twenty years so I am pretty comfortable with its workflows and do not want to switch or spend time learning an entirely new platform.

Cons

After using it for twenty years, I've noticed it has not evolved much. Over that time the price keeps creeping up annually and now they force you into an annual subscription. When I need help, support pushes you to submit issues online and then follow up by phone which is a hassle. Also their support hours don't line up well with being away from my home office so I've had to buy the unlimited tech support plan because individual support calls end up being very expensive if you're not subscribed.

“Makes it easy to enter time and invoice

Pros

It makes it really easy for me to enter time and expenses and then quickly assemble everything into invoices.

Cons

The price is high and I wish they'd offer better renewal and upgrade discounts for long term customers.

“invoicing features easy and integrate well

Pros

The invoicing and billing features are easy to use and they integrate well with the workflows I have in my legal practice.

Cons

When I need help, customer support feels limited and I often face delays when getting a response.

“Tracking time is pretty easy

Pros

With Sage, tracking my time is prett easy. As I routinely enter my hours and can adjust them whenever needed for billing.

Cons

I'd really appreciate being able to count on spellcheck more reliably throughout the program.

“entering attorney time easy and uncluttered

Pros

Entering attorney time for billing is pretty easy and user friendly. I also find the interface uncluttered and for the most part, easy to navigate.

Cons

There is a lack of flexibility when creating invoices and the design tools are hard to use and overly complicated. I have also noticed the same limited flexibility applies to reporting.

“Handles everything required for tracking

Pros

We find that it handles everything we require for tracking time and managing our billing processes.

Cons

It doesn't retain the dates when I enter a timeslip unless I use the copy function and there are far too many options to sift through.

“Lost features after upgrade

Pros

Frankly, there is nothing I like about it as features I regularly used like WIP and timesheets are not included in the basic package and the higher-tier version that includes them is way too expensive for me.

Cons

I had been using an older version of this tool. After I upgraded to Windows 11 it stopped functioning. Support advised me to reinstall my program but they refused to provide another installation copy so I was forced to buy the current release. Even after doing that I lost a number of features I have depended on for many years. It also stopped emailing invoices and statements. Customer support has not been able to fix the problem. I even read somewhere that the tool does not support the 64-bit version of Outlook. If that's accurate, I find that unacceptable. I mean why should I be put in the position of using a less capable email client?

“Nothing special for my needs

Pros

I like that the interface is user-friendly and uncluttered. It is also really easy to navigate though nothing about the program particularly grabs my attention.

Cons

For my purposes it's nothing special. I only use it for one task so I hardly ever have an opportunity to look through the rest of the site.