Simpro Reviews

“Misleading marketing, terrible after-sale

Pros

I've found their marketing so persuasive I signed the contract, they promised an simple learning platform.

Cons

In practice the system demanded excessive time for data entry without delivering worthwhile results. The support was poor and the contract was inflexible, only allowing changes that favored the company. Proceed with caution.

“constant bugs and outages

Pros

I'll revisit this later because I'm finding it hard to identify any real upsides at the moment perhaps the one benefit is that being placed on hold for thirty minutes at a time gives me ample opportunity to contemplate the life decisions that led me to choose this software.

Cons

Customer support is abysmal and I've had to completely reinstall the app after virtually every update which is infuriating given that it frequently contains bugs that have caused me to lose work, prices have been raised again recently, outages are common and when I attempt to call I usually face a very long wait while support tickets take days rather than hours for someone to respond.

“glitchy and complex

Pros

I find it to be a professional solution that offers comprehensive workforce management capabilities allowing me to track costs and revenue across multiple projects and overall it delivers very powerful tools suited particularly to the demands of today's service operations.

Cons

While I appreciate that Simpro is a powerful platform for job management, what I find least appealing is its user interface which often comes across as somewhat glitchy and not very simple, particularly for those joining the system for the first time, the need to navigate several clicks just to reach routine tasks interrupts my workflow and reduces efficiency and on top of that the ability to customise reports is fairly limited unless you possess advanced technical skills or resort to external reporting tools which becomes a real obstacle for teams that require flexible, tailored reporting.

“feature-rich but with glitchy mobile signs

Pros

After using Simpro for a short period, I find that it encompasses an extensive set of capabilities and handles the majority of them admirably and I appreciate that it becomes simple to operate quickly which particularly benefits the engineers who need something simple in the field.

Cons

I've noticed the mobile app unpredictably signs engineers out at various times without any apparent explanation which disrupts workflow, moreover, there are several built-in functions that I consider to be poorly executed, even though they remain part of the platform.

“Easy to use across separate companies

Pros

Since 2021 I have been using Simpro across three separate entities and I find it very easy and convenient to use.

Cons

One limitation Ive come across is that we are unable to duplicate files or jobs between entities, only some basic information can be transferred.

“cluttered and expensive for our needs

Pros

As a manager I was able to organize schedules for our various teams and monitor the hours they logged which made it simple to see who was working when and how much time was spent on different tasks.

Cons

For my part I found the interface overwhelmingly cluttered with features that didn't align with our company's workflows and ultimately we concluded it was prohibitively expensive for what we needed.

“interactive but pricey for small teams

Pros

I find the platform's simple, user-friendly interface allows me to get up to speed rapidly and I also appreciate that it handles documents well, facilitates team communication smoothly and lets me work on-site using their mobile app.

Cons

I have found it can be comparatively expensive for smaller businesses and there are additional add-ons that end up being essential for our operations.

“easy to use but lacking customization

Pros

It is simple to use and easy to connect with other apps such as Tango and Calendar and the step-by-step tutorials walk you through a rapid setup process. Also the Okta-backed secure login and the available free trial period made it convenient for me to evaluate the tool.

Cons

From my experience the product's customization options feel underdeveloped and somewhat limited and I also believe it would benefit significantly from the addition of more automated features to organize repetitive tasks.

“almost nothing good here

Pros

Financial reporting is essentially the only truly valuable component I have found in this system and while those reports do offer meaningful insight, they stand alone as the primary benefit. From my perspective the platform feels like something the customer must aggressively adapt to rather than a solution that adapts to our needs which has made daily use more burdensome than efficient. Fortunately my implementation representative proved to be an exception, being the sole person who genuinely seemed to care about our success and who invested considerable effort to make the product function for our organization.

Cons

1. Customer support, when I come across a problem I routinely brace for multiple days if not weeks before receiving a reply and if that issue affects critical operations the resulting disruption can completely halt our work, chasing a live person can itself take days, the in-app chat frequently appears unavailable and it often feels as though there is no active domestic office to escalate to. 2. The mobile/field application is severely constrained in capability and in practice it fails to facilitate simple use across different devices because data is not reliably saved or synchronized, leading to repeated loss of information, additionally, the inability to search for customers within the app creates needless friction since only a narrow set of features, primarily service and quoting, are accessible and the time-clock functionality is also inadequate because it cannot properly capture or document after-hours service calls. 3. The so-called "block" scheduling model is difficult and ill-suited to our service workflows, particularly for jobs that must transition between technicians, as it creates unnecessary complexity and scheduling inflexibility. 4. Access and permissions are excessively view-dependent, meaning that if I am not situated in the precise view prescribed by the system I am unable to perform basic tasks which makes routine operations more time-consuming and error-prone. 5. Onboarding costs are misleading and the value delivered is poor: we were charged for basic training despite the vendor having hundreds of generic online tutorial videos that would have provided similar instruction and contrary to what I was explicitly told the vendor does not actually perform a full data migration for you, they simply hand you templates and expect you to import all historical data, jobs, invoices and costs yourself, when I first signed on I triple-checked that the onboarding fee included bringing over our legacy data from Service Fusion and was assured that would be handled but that assurance proved false. Further, forms I was told would be available to attach and complete within jobs turned out to be part of a separate application that incurs an additional fee, creating unexpected extra costs. SALES, the salesperson who sold me the product misrepresented important capabilities despite my being very clear about our requirements and I later learned from others in the organization that several promises made during the sale were inaccurate, leaving me feeling misled. GUARANTEE, this company offers no meaningful 30-90 day refund policy for a product that fails to function as required, I followed every step requested during implementation and even exceeded the rollout expectations according to my rep, yet I have been unable to secure assistance in obtaining a refund for software that I enthusiastically adopted but which has instead caused more harm than benefit to my business. Throughout this process I have gone to great lengths to try to make the system work for us and have simply sought a conversation about refund options but the lack of timely follow-up and genuine engagement from so-called "upper management" on what they labeled an "important and escalated" problem has been especially disheartening.

“Easy to use with helpful support

Pros

On the whole I find the interface simple to navigate and whenever I've needed assistance the support team responds quickly and provides useful help.

Cons

I'd appreciate greater flexibility in setting granular permissions that control who can view and modify different pieces of data since the current options feel somewhat limited.

“No support and constant breakdowns

Pros

I am extremely dissatisfied with the service especially since Simpro was sold to an offshore investor because ever since that transaction I have scarcely been able to reach any customer support, their platform frequently goes offline and the mobile applications consistently fail to upload the technical notes.

Cons

In my experience there is no customer support available, the software is often down and performs slowly and the mobile app does not function properly to support our workflow.

“a complete failure for our business

Pros

Nothing at all I discovered it completely failed to meet our needs and despite only spending less than a day attempting implementation and making a handful of phone calls, we were forced to terminate the agreement and pay roughly PS5k to get out of the contract.

Cons

I found virtually every aspect flawed: the software requires a purchase-order workflow that is incompatible with how my company operates, lacks the customization we needed, fails to provide many of the critical capabilities our processes depend on and instead of accelerating operations it would have introduced bottlenecks, increased headcount and ultimately raised our costs significantly.

“Powerful once set, awkward to import

Pros

Once configured I am able to capture and monitor data across a wide variety of plant and equipment in real time and preparing quotes is considerably faster thanks to the available catalogs and pre-built items. Also the open API is superb providing numerous add-on options that let me tailor the system to our specific build requirements.

Cons

Actually I find the asset import feature awkward to work with because it treats items on an asset-by-asset basis rather than allowing site-level imports which forces me to juggle multiple templates whenever I assemble a site asset list. And converting between real-time and scheduled time management feels difficult and the reporting tools struggle to produce reliably accurate information.

“needs better task and mobile features

Pros

I appreciate the catalogue import functionality I rely on the pre-build capabilities for faster setup and I make frequent use of the Cost Centres feature to keep financial tracking organized and clear.

Cons

I feel the platform requires much stronger task management so that more users can be engaged and truly collaborate through task-based workflows and I also want to see more powerful project planning features to support that collaboration, the mobile app for field staff is currently far too glitchy and does not meet enterprise standards and in my experience the way attachments are handled for projects, services and assets is terrible, with the same awkward, glitchy interface appearing when accessing them from the Enterprise side. Other apps we use let you attach documents directly to specific elements and review those items far more quickly on both ends, whereas this system remains stuck in a very backward download/upload approach.

“Exceptionally dependable and efficient

Pros

As a regular user, I find the software to be exceptionally dependable and highly efficient in daily use and it consistently offers powerful security measures.

Cons

From my perspective, the program is very good and I come across no difficulties while using it, finding the overall experience simple and trouble-free.

“Seek a better option

Pros

No positive aspects to mention. The company's performance is subpar.

Cons

Experiencing a significant delay of 6 to 9 months in getting the platform up and running is a major issue. Moreover there are platformrelated problems that hinder its functionality.

“Good tool for daily use

Pros

Simpro presents a professional appearance and has improved our daily operations significantly.

Cons

I think the flexibility of project Gantt charts could be enhanced.

“Great features

Pros

What appealed to me most about Simpro Enterprise was its extensive range of features for managing field service operations. It offered robust tools for scheduling dispatching and monitoring tasks. The intuitive interface simplifies assigning tasks to field technicians and tracking their progress in realtime. Also the integrated inventory management module streamlined the ordering and tracking of parts and materials. The ability to generate detailed reports and analyze key metrics provided valuable insights into my field service business's performance.

Cons

However, the initial setup and implementation process of Simpro Enterprise required some time and effort to configure according to my specific business requirements. The customization options while extensive might be overwhelming for new users. Also the pricing structure could be more flexible as certain features were only available in higherpriced plans. Despite these minor drawbacks once the system was set up, it proved to be a valuable asset for my field service business.

“Overhyped and overpriced

Pros

One positive aspect is the ability to create an inventory with cost and manhour details for estimating purposes.

Cons

Simpro Enterprise is challenging to customize and lacks flexibility. Reports are inconsistent and the bookkeeper has reservations about it. The presentation of taxes on invoices can be confusing and invoices have layouts and wording that can confuse both clients and staff. Also, the mobile app's failure to autosave data has caused frustration leading to data loss. Initial training had gaps resulting in stumbling and frustration. Ongoing training is costlier than hiring a 90-ton crane with an operator. Furthermore imports of materials and client lists are often incomplete.

“It is really simplifying project management and workflow

Pros

Simpro enterprise offers a great user interface and provides a satisfying variety of templates for project management processes.

Cons

It still requires additional templates and improved precise drawing tools.