Simpro Reviews

“Misleading marketing, terrible after-sale

Pros

I've found their marketing so persuasive I signed the contract, they promised an simple learning platform.

Cons

In practice the system demanded excessive time for data entry without delivering worthwhile results. The support was poor and the contract was inflexible, only allowing changes that favored the company. Proceed with caution.

“constant bugs and outages

Pros

I'll revisit this later because I'm finding it hard to identify any real upsides at the moment perhaps the one benefit is that being placed on hold for thirty minutes at a time gives me ample opportunity to contemplate the life decisions that led me to choose this software.

Cons

Customer support is abysmal and I've had to completely reinstall the app after virtually every update which is infuriating given that it frequently contains bugs that have caused me to lose work, prices have been raised again recently, outages are common and when I attempt to call I usually face a very long wait while support tickets take days rather than hours for someone to respond.

“glitchy and complex

Pros

I find it to be a professional solution that offers comprehensive workforce management capabilities allowing me to track costs and revenue across multiple projects and overall it delivers very powerful tools suited particularly to the demands of today's service operations.

Cons

While I appreciate that Simpro is a powerful platform for job management, what I find least appealing is its user interface which often comes across as somewhat glitchy and not very simple, particularly for those joining the system for the first time, the need to navigate several clicks just to reach routine tasks interrupts my workflow and reduces efficiency and on top of that the ability to customise reports is fairly limited unless you possess advanced technical skills or resort to external reporting tools which becomes a real obstacle for teams that require flexible, tailored reporting.

“feature-rich but with glitchy mobile signs

Pros

After using Simpro for a short period, I find that it encompasses an extensive set of capabilities and handles the majority of them admirably and I appreciate that it becomes simple to operate quickly which particularly benefits the engineers who need something simple in the field.

Cons

I've noticed the mobile app unpredictably signs engineers out at various times without any apparent explanation which disrupts workflow, moreover, there are several built-in functions that I consider to be poorly executed, even though they remain part of the platform.

“Easy to use across separate companies

Pros

Since 2021 I have been using Simpro across three separate entities and I find it very easy and convenient to use.

Cons

One limitation Ive come across is that we are unable to duplicate files or jobs between entities, only some basic information can be transferred.

“cluttered and expensive for our needs

Pros

As a manager I was able to organize schedules for our various teams and monitor the hours they logged which made it simple to see who was working when and how much time was spent on different tasks.

Cons

For my part I found the interface overwhelmingly cluttered with features that didn't align with our company's workflows and ultimately we concluded it was prohibitively expensive for what we needed.

“interactive but pricey for small teams

Pros

I find the platform's simple, user-friendly interface allows me to get up to speed rapidly and I also appreciate that it handles documents well, facilitates team communication smoothly and lets me work on-site using their mobile app.

Cons

I have found it can be comparatively expensive for smaller businesses and there are additional add-ons that end up being essential for our operations.

“easy to use but lacking customization

Pros

It is simple to use and easy to connect with other apps such as Tango and Calendar and the step-by-step tutorials walk you through a rapid setup process. Also the Okta-backed secure login and the available free trial period made it convenient for me to evaluate the tool.

Cons

From my experience the product's customization options feel underdeveloped and somewhat limited and I also believe it would benefit significantly from the addition of more automated features to organize repetitive tasks.

“almost nothing good here

Pros

Financial reporting is essentially the only truly valuable component I have found in this system and while those reports do offer meaningful insight, they stand alone as the primary benefit. From my perspective the platform feels like something the customer must aggressively adapt to rather than a solution that adapts to our needs which has made daily use more burdensome than efficient. Fortunately my implementation representative proved to be an exception, being the sole person who genuinely seemed to care about our success and who invested considerable effort to make the product function for our organization.

Cons

1. Customer support, when I come across a problem I routinely brace for multiple days if not weeks before receiving a reply and if that issue affects critical operations the resulting disruption can completely halt our work, chasing a live person can itself take days, the in-app chat frequently appears unavailable and it often feels as though there is no active domestic office to escalate to. 2. The mobile/field application is severely constrained in capability and in practice it fails to facilitate simple use across different devices because data is not reliably saved or synchronized, leading to repeated loss of information, additionally, the inability to search for customers within the app creates needless friction since only a narrow set of features, primarily service and quoting, are accessible and the time-clock functionality is also inadequate because it cannot properly capture or document after-hours service calls. 3. The so-called "block" scheduling model is difficult and ill-suited to our service workflows, particularly for jobs that must transition between technicians, as it creates unnecessary complexity and scheduling inflexibility. 4. Access and permissions are excessively view-dependent, meaning that if I am not situated in the precise view prescribed by the system I am unable to perform basic tasks which makes routine operations more time-consuming and error-prone. 5. Onboarding costs are misleading and the value delivered is poor: we were charged for basic training despite the vendor having hundreds of generic online tutorial videos that would have provided similar instruction and contrary to what I was explicitly told the vendor does not actually perform a full data migration for you, they simply hand you templates and expect you to import all historical data, jobs, invoices and costs yourself, when I first signed on I triple-checked that the onboarding fee included bringing over our legacy data from Service Fusion and was assured that would be handled but that assurance proved false. Further, forms I was told would be available to attach and complete within jobs turned out to be part of a separate application that incurs an additional fee, creating unexpected extra costs. SALES, the salesperson who sold me the product misrepresented important capabilities despite my being very clear about our requirements and I later learned from others in the organization that several promises made during the sale were inaccurate, leaving me feeling misled. GUARANTEE, this company offers no meaningful 30-90 day refund policy for a product that fails to function as required, I followed every step requested during implementation and even exceeded the rollout expectations according to my rep, yet I have been unable to secure assistance in obtaining a refund for software that I enthusiastically adopted but which has instead caused more harm than benefit to my business. Throughout this process I have gone to great lengths to try to make the system work for us and have simply sought a conversation about refund options but the lack of timely follow-up and genuine engagement from so-called "upper management" on what they labeled an "important and escalated" problem has been especially disheartening.

“Easy to use with helpful support

Pros

On the whole I find the interface simple to navigate and whenever I've needed assistance the support team responds quickly and provides useful help.

Cons

I'd appreciate greater flexibility in setting granular permissions that control who can view and modify different pieces of data since the current options feel somewhat limited.

“No support and constant breakdowns

Pros

I am extremely dissatisfied with the service especially since Simpro was sold to an offshore investor because ever since that transaction I have scarcely been able to reach any customer support, their platform frequently goes offline and the mobile applications consistently fail to upload the technical notes.

Cons

In my experience there is no customer support available, the software is often down and performs slowly and the mobile app does not function properly to support our workflow.

“a complete failure for our business

Pros

Nothing at all I discovered it completely failed to meet our needs and despite only spending less than a day attempting implementation and making a handful of phone calls, we were forced to terminate the agreement and pay roughly PS5k to get out of the contract.

Cons

I found virtually every aspect flawed: the software requires a purchase-order workflow that is incompatible with how my company operates, lacks the customization we needed, fails to provide many of the critical capabilities our processes depend on and instead of accelerating operations it would have introduced bottlenecks, increased headcount and ultimately raised our costs significantly.

“Powerful once set, awkward to import

Pros

Once configured I am able to capture and monitor data across a wide variety of plant and equipment in real time and preparing quotes is considerably faster thanks to the available catalogs and pre-built items. Also the open API is superb providing numerous add-on options that let me tailor the system to our specific build requirements.

Cons

Actually I find the asset import feature awkward to work with because it treats items on an asset-by-asset basis rather than allowing site-level imports which forces me to juggle multiple templates whenever I assemble a site asset list. And converting between real-time and scheduled time management feels difficult and the reporting tools struggle to produce reliably accurate information.

“needs better task and mobile features

Pros

I appreciate the catalogue import functionality I rely on the pre-build capabilities for faster setup and I make frequent use of the Cost Centres feature to keep financial tracking organized and clear.

Cons

I feel the platform requires much stronger task management so that more users can be engaged and truly collaborate through task-based workflows and I also want to see more powerful project planning features to support that collaboration, the mobile app for field staff is currently far too glitchy and does not meet enterprise standards and in my experience the way attachments are handled for projects, services and assets is terrible, with the same awkward, glitchy interface appearing when accessing them from the Enterprise side. Other apps we use let you attach documents directly to specific elements and review those items far more quickly on both ends, whereas this system remains stuck in a very backward download/upload approach.

“Exceptionally dependable and efficient

Pros

As a regular user, I find the software to be exceptionally dependable and highly efficient in daily use and it consistently offers powerful security measures.

Cons

From my perspective, the program is very good and I come across no difficulties while using it, finding the overall experience simple and trouble-free.

“Seek a better option

Pros

No positive aspects to mention. The company's performance is subpar.

Cons

Experiencing a significant delay of 6 to 9 months in getting the platform up and running is a major issue. Moreover there are platformrelated problems that hinder its functionality.

“Good tool for daily use

Pros

Simpro presents a professional appearance and has improved our daily operations significantly.

Cons

I think the flexibility of project Gantt charts could be enhanced.

“Great features

Pros

What appealed to me most about Simpro Enterprise was its extensive range of features for managing field service operations. It offered robust tools for scheduling dispatching and monitoring tasks. The intuitive interface simplifies assigning tasks to field technicians and tracking their progress in realtime. Also the integrated inventory management module streamlined the ordering and tracking of parts and materials. The ability to generate detailed reports and analyze key metrics provided valuable insights into my field service business's performance.

Cons

However, the initial setup and implementation process of Simpro Enterprise required some time and effort to configure according to my specific business requirements. The customization options while extensive might be overwhelming for new users. Also the pricing structure could be more flexible as certain features were only available in higherpriced plans. Despite these minor drawbacks once the system was set up, it proved to be a valuable asset for my field service business.

“Overhyped and overpriced

Pros

One positive aspect is the ability to create an inventory with cost and manhour details for estimating purposes.

Cons

Simpro Enterprise is challenging to customize and lacks flexibility. Reports are inconsistent and the bookkeeper has reservations about it. The presentation of taxes on invoices can be confusing and invoices have layouts and wording that can confuse both clients and staff. Also, the mobile app's failure to autosave data has caused frustration leading to data loss. Initial training had gaps resulting in stumbling and frustration. Ongoing training is costlier than hiring a 90-ton crane with an operator. Furthermore imports of materials and client lists are often incomplete.

“It is really simplifying project management and workflow

Pros

Simpro enterprise offers a great user interface and provides a satisfying variety of templates for project management processes.

Cons

It still requires additional templates and improved precise drawing tools.

“Perfect software for managing projects

Pros

This is an excellent software for project management encompassing features such as estimation planning task, execution and inventory management. It is comprehensive and relatively easy to use.

Cons

It requires usage in at least three projects to become fully proficient.

“Outdated, complex and difficult to navigate

Pros

There's no noteworthy positive aspect. Transitioning away from it is the best course of action.

Cons

Simpro Enterprise's entire user interface is poorly designed, and its navigation feels outdated. If you forget to save your work, it's lost!!! It's challenging to use and doesn't match the user friendliness of other alternatives.

“Amazing tool with good features

Pros

The implementation of Simpro Enterprise on the back office side is highly efficient, providing a seamless experience that significantly enhances stock and job management processes. Its integration with QuickBooks is so flawless that makess it smooth and error-free data synchronization and a more streamlined workflow.

Cons

The mobile app is challenging to use lacks intuitiveness and is missing some functionality.

“Revolutionizing field service management

Pros

Simpro Enterprise offers an end to end solution from Lead to Invoicing that has streamlined our business processes. It has helped us transition from an old server based system to a cloud-based one. Simpro Enterprise is a versatile field service management and service desk software that can also handle larger projects.

Cons

Asset management and assetjob history could be more transparent especially for assets with multiple parts. It's challenging to see which parts have been replaced or haven't over time. Also you cannot view the total asset spend on callouts.

“Manage work like a pro

Pros

Simpro Enterprise is excellent for managing a business professionally with user friendly functions and tools that facilitate efficient business management.

Cons

Some functions and tools are not utilized optimally and may be outdated affecting their usability.

“Efficient and reliable

Pros

Transitioning to a CloudBased solution has been a positive move. The customer support has been exceptional allowing direct communication with helpful individuals who can remotely assist with any issues.

Cons

The limitation of only being able to keep certain modules open like Jobs Quotes Purchase Orders Receipts and Invoices can be frustrating. It would be more convenient to have tabs at the top for People Schedule Catalogue Invoices Utilities and Reports. Duplicating pages is necessary to avoid losing progress when handling interruptions like phone calls. Handling stock and transferring Work and Technician notes between jobs can also be challenging. Some reports lack customization options beyond their predefined parameters.

“A good choice for our business

Pros

It offers relative ease of use particularly when it comes to job related features. While interest calculations on overdue invoices could be improved for better integration with Xero Purchase Orders are user-friendly. The help menu is comprehensive and easy to follow.

Cons

It would be beneficial to receive immediate notifications in case of connection issues that impact job synchronization and workflow speed.

“It has some really great features

Pros

What I appreciate most about this software are the prebuilt features. However there is a need for better merging of plumbing supplier parts to maximize the program's potential.

Cons

The process of merging plumbing supplier parts can be quite challenging and there is no straightforward method to accomplish it.

“Enhances our work efficiency

Pros

I am completely satisfied with this software as it represents a significant leap from our previous system. It has enhanced our productivity across various aspects of our business including scheduling purchasing and invoicing.

Cons

Speed of implementing suggested ideas could be improved especially in the ideas process.

“It manages scheduling and tracking really well

Pros

Once the setup is complete ,quoting becomes more straightforward and scheduling aids in tracking staff locations. However managing simpro enterprise can be a fulltime task as not all information consistently goes to the correct destination.

Cons

There are inconsistencies in the flow of information with some receipts not linking to the right location and manual updates are required for cost prices on jobs.

“Highly recommended!

Pros

Simpro Enterprise continuously improves and updates its features. In comparison to other similar programs simpro enterprise offers a deep and detailed set of tools and features.

Cons

The initial implementation process may appear cumbersome due to the extensive range of features but the training provided is excellent and the customer servicehelpdesk support is topnotch.

“Challenging transition, but worth the effort

Pros

The service order flow scheduling and invoicing have been impressive. The training and support provided have been fantastic ensuring a productive transition.

Cons

I think the mobile app could benefit from additional features such as the ability to view customers and sites without completing an onsite job and better access to custom fields and site notes.

“I'm loving it!

Pros

I adore the ease of creating scheduling and tracking jobs within simpro enterprise. The system has been excellent for logistical dispatch.

Cons

It would be convenient to schedule a job directly from the schedule within the software.

“Best for tracking costs

Pros

The ability to accurately track costs is essential for our operations and Simpro Enterprise excels in this area. It delivers exceptional performance in cost management, providing us with reliable insights and ensuring precise tracking throughout.

Cons

Timesheet control could be more userfriendly and efficient in data entry.

“It is a must for our business

Pros

Simpro Enterprise features a clean, intuitive UI that makes it incredibly user-friendly while offering a wide range of powerful tools designed for smooth integration into business processes. It shows great potential as a versatile solution for optimizing various aspects of our operations.

Cons

Custom reporting feature can be somewhat challenging and confusing to use.

“Good, but needs improvement

Pros

It provides a clear workflow process that keeps everyone aligned and on the same page. It offers a secure environment for project request submissions, reviews, approvals, assignments and tracking.

Cons

Improvements could be made in the flexibility of invoicing especially in terms of proper integration capabilities. Custom fields have limitations and access to custom fields in emails can be challenging.

“One of my best choices for the past 7 years

Pros

It brought about a seamless transition and every interaction with the software was a success. It really transformed our business operations offering complete traceability and transparency significantly reducing errors.

Cons

No issues encountered!!! This tool has proven to be an exceptional tool without faults.

“Simpro enterprise needs to hear from users

Pros

Simpro Enterprise provides outstanding overall features and is notably simple to set up and use, making it an accessible and effective solution for our needs.

Cons

The software's responsiveness to user suggestions and feedback could be improved particularly in implementing ideas from the user forum.

“So far, it is good

Pros

My experience with simpro has been positive from the start. Navigating the system and finding solutions to my objectives has been easy and straightforward. As I've gained more knowledge I've been able to implement new systems for our team.

Cons

When dealing with long lists of parts in jobs it would be beneficial for the add a part field to be available both at the top and bottom or for the cursor to automatically return to the field after adding a part. Progress invoices can be complicated but additional training might resolve this.

“Simple and effective tool

Pros

Simpro enterprise excels in job management offering an intuitive and easy to learn system.

Cons

While strong in job costing and management there is room for improvement to further support businesses with high volume recurring job services.

“Amazing features

Pros

The support provided is exceptional and once users become familiar with the software it becomes easy to navigate and utilize its features effectively.

Cons

During the setup process it is essential to have a good understanding of what you are doing as certain aspects can be challenging to change once implemented.

“Worth the time spent on setup

Pros

Simpro Enterprise offers comprehensive features and integrates easily with accounting packages. However it requires substantial setup effort.

Cons

The mobile app could benefit from more features such as the ability to view customers and sites without completing onsite jobs and enhanced access to custom fields and site notes.

“broken promises

Pros

I appreciate the quoting functionality that allows me to convert estimates directly into scheduled jobs which organizes our workflow and reduces duplication.

Cons

My very first concern and the principal motive behind our migration was to process ACH and credit card payments on recurring invoices and although I was repeatedly assured that the platform could handle this throughout onboarding no one actually explained the steps required to enable it, after being bounced around support I was eventually told the issue stemmed from a configuration on Square's side. Eventually I managed to reach a live representative at Square who told me plainly that they will only accept ACH for invoices that are created in Square itself, not for invoices generated in sim PRO which means all the workarounds I pursued were futile. I have now invested countless hours and significant funds chasing a capability that I was led to believe existed and that experience feels like being misled.

“constant phone updates needed

Pros

While I acknowledge several strong capabilities in this product and it appears excellent in theory, there are a handful of functionalities that particularly appeal to me: inventory control and asset tracking being foremost, alongside suitability for managing large-scale projects and its integration options.

Cons

In my experience the mobile synchronization is a constant headache because the application fails to refresh itself automatically so whenever changes occur I end up having to instruct every member of my team to manually update their apps which is both time-consuming and impractical for distributed crews. Secondly, the cost factor cannot be understated, be prepared for implementation fees that easily run into the thousands and I personally found the budgetary shock to be significant relative to expectations. I also come across an unhelpful corporate tone from several staff members, who often came across with a smug, 'I'm right, you're wrong' attitude that made collaborative troubleshooting unpleasant. The timesheet module which they promote with start/stop timers, proved unreliable in practice for me because the timers overlap and corrupt the recorded hours so that the resultant timesheet is inaccurate and effectively unusable and getting the technical support team to invest the required time to diagnose and resolve the problem was an exercise in frustration, as they quickly shifted blame onto me rather than working through the issue. Finally, many of the advanced features I was excited about do not run smoothly in day-to-day use so I wound up needing a dedicated person in the office to constantly monitor and manage the system just to keep operations from breaking down.

“Good for quotes and bills, no minute tracker

Pros

As a service-focused business owner, I find this tool very useful for tracking quotes all the way through to the project phase and managing invoicing because it centralises client proposals and billing in one place.

Cons

I ultimately had to stop using the product since it does not offer minute-to-minute time tracking and that absence meant it couldn't meet our need to capture highly granular work logs.

“company lied to me

Pros

I found the salesperson to be delightful and she genuinely did everything she was able to do to assist me.

Cons

From the outset Simpro deceived and misrepresented their offering to secure my business and despite cancelling I am being denied a refund for the amount I paid, consequently I have now instructed my solicitor to handle the matter.

“Terrible phone app

Pros

the application is very strong when it comes to generating, organizing and billing jobs for my everyday clients and most parts of the desktop version are simple to operate and understand although getting everything set up initially is somewhat of an undertaking, once the system is configured and running it performs reliably and I appreciate that it makes it unlikely that a job would disappear the way a paper trail can be misplaced.

Cons

I think the mobile platform is atrocious, suffering from frequent crashes and persistent synchronization failures and as both a field technician and part of management I often experience days where the app either fails to sync so none of my daily records are saved or it simply crashes and refuses to let me log in when I need it most, I have to repeatedly reset the application's database on my phone just to get it to sign in and try to sync, a process so unreliable that some days paper records would actually be quicker and more effective. To make matters worse, the Android client has not received an update since April 2019 (around eighteen months at the time), it languishes with an average rating of roughly 1.6 stars across about 368 reviews and from my point of view this pattern shows the company places very little priority on supporting its field-facing components.

“integrates well but has accounting bugs

Pros

From my experience Simpro is a powerful platform that integrates exceptionally well with the various financial systems we rely on and I find that it enables all departments across our organization to collaborate together smoothly.

Cons

Within our accounting module I've noticed that some credit transactions and refund entries are transmitted incorrectly causing them to be applied improperly.

“Easy to use but has small problems

Pros

While overall simple I find the system simple to use and the reporting features are sufficiently powerful and effective for the purposes I need them for.

Cons

However there are still a few lingering quirks that my team and I are working through as we continue to integrate and adapt the software to our workflows.

“makes managing service calls easy

Pros

For our operations we've found it significantly simplifies the coordination of service calls and technicians, managing scheduling and oversight so much that daily management has become markedly less burdensome.

Cons

So far in our experience we haven't come across any features or issues that we dislike and nothing has surfaced that gives us cause for complaint.