Total 117 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

24%

3

Stars

3%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

M

Matt

Utilities, 51-100 employees

More than a year

5.0
February 2024

Slack helps Pickup the Slack

Pros

What I find most appealing about Slack is its simplicity and straightforwardness. I can effortlessly launch the application and engage in real-time conversations with my teammates.

Cons

there is not much I can fault about Slack because it just works. I am able to get my tasks done without any hassle.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sierra

Design, 1-10 employees

More than a year

3.0
February 2024

Communication without Project Management

Pros

Slack simplifies internal communication, allowing for quick exchanges on the go.

Cons

It is challenging to link communication directly to specific tasks and projects without setting up integrations. Even with integrations, it's often easier to use a dedicated project management tool.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
February 2024

Very effective communication tool for companies

Pros

I appreciate having both desktop and mobile apps at my disposal, with the huddle feature being particularly impressive. It eliminates the need for other platforms for calls, even offering screen-sharing capabilities plus the ability to send notes to myself is a handy addition.

Cons

It could be made more user-friendly. For instance, the design of message threads could be improved, and I wish there were more customization options available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EM

Emil Maltesen

Information Technology and Services, 51-100 employees

More than a year

5.0
February 2024

Easy to use but with many options

Pros

Compared to its competitors, Slack stands out for its user-friendliness. Integrating other tools is a breeze too.

Cons

Navigating through a large number of channels and chats can be challenging.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

O

Olena

Information Technology and Services, 11-50 employees

More than a year

4.0
February 2024

Slack platform review

Pros

I am fond of its functionality, which makes team communication and channel creation a breeze. The simple interface means newcomers quickly adapt to it.

Cons

I find the screen-sharing function less effective compared to competitors'.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

G

Gustavo

Gambling & Casinos, 51-100 employees

More than a year

1.0
February 2024

Recommended

Pros

User-friendly and speedy, Slack proves invaluable for internal communication.

Cons

During calls, it frequently encounters errors. There is definitely room for improvement in organizing workers' agendas.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

3

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
February 2024

Integral to internal communications.

Pros

The seamless integration of Slack with various third-party software used at my workplace is its standout feature for me. Expanding its capabilities through integration has minimized the need to switch between different apps, thus saving time and optimizing day-to-day operations.

Cons

Using Slack poses the risk of information overload, especially in companies like mine with a large workforce, leading to numerous team channels. There have been instances where important messages got lost among the flood of notifications.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jamie

Consumer Goods, 11-50 employees

More than a year

5.0
February 2024

Life saver for remote teams

Pros

In my opinion, Slack is the quintessential tool for enabling and enhancing remote work productivity. When set up efficiently, its combination of channels and direct messages replicates a physical workspace, fostering efficient and effective communication, with the added benefits of conversation recording, searchability, and categorization. I am genuinely enthusiastic about Slack!

Cons

I do not have many criticisms for Slack; I am really satisfied with how it functions. While I have heard colleagues mention that the notifications can be distracting, I have managed to devise a system that enhances my productivity rather than hampers it. However, it can be challenging collaborating with people who are not familiar with Slack.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Madeleine

Marketing and Advertising, 11-50 employees

More than a year

5.0
February 2024

The Fastest Way to Communicate with Your Team

Pros

With team members scattered across different time zones, reaching them via email is not always feasible. Slack comes to the rescue, offering a swift way to connect with remote colleagues without cluttering up my inbox, ensuring prompt responses to queries.

Cons

I really wish there was a quicker way for me to mute or unmute notifications temporarily. Often, when I jump into a virtual meeting, I end up having to shut down the entire Slack app just to ensure that notifications won't interrupt the meeting.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kevin

Consumer Services, 500+ employees

More than a year

4.0
February 2024

Usage Review

Pros

Using Slack is EASY,it is easy and quick to pick up. Sharing large files and conducting presentations are a cinch with its user-friendly interface.

Cons

When I add people to a call, it might restrict the number of participants.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

L

Lisa

Non-Profit Organization Management, 1-10 employees

More than a year

5.0
February 2024

A great tool for our team

Pros

Its layout is straightforward and easy to navigate.

Cons

The absence of subcategories under channels is a drawback.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Ketevani

Computer & Network Security, 51-100 employees

Less Than 6 months

5.0
February 2024

User Experience

Pros

I am drawn to Slack's aesthetics, including its design, colors, and logo.

Cons

It is not as intuitive to use as Zoom or Google Meet.

Rating Distribution

Ease of use

5

Value for money

10

Customer Support

5

Functionality

10

J

Jomon

E-Learning, 11-50 employees

Less Than 6 months

5.0
February 2024

Easy to communicate to the team

Pros

It is incredibly flexible, making communication and sharing files a breeze.

Cons

Slack is slightly pricier compared to other platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA

Md Ashfak

Marketing and Advertising, 1-10 employees

More than a year

5.0
February 2024

A great tool for remote work, file sharing and team communication!

Pros

I am impressed by Slack's user-friendly approach and its comprehensive features for remote team collaboration.

Cons

There are not any downsides! Just integrating a drag-and-drop project management solution like Trello would make it a perfect platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Keith

Electrical/Electronic Manufacturing, 500+ employees

More than a year

5.0
February 2024

Slack is wonderful for devops product teams

Pros

It is a breeze to use and navigate, ensuring I can easily find relevant conversations and threads.

Cons

Integrating with other tools took some time.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

C

Caroline

Retail, 1-10 employees

Less Than 6 months

3.0
February 2024

Slack review

Pros

The instant messaging feature of Slack is a definite plus for me.

Cons

The interface of Slack can be quite confusing when you are just starting to use it.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

G

Gauthier

Design, 11-50 employees

More than a year

3.0
February 2024

Useful tool for remote teams

Pros

It is straightforward to navigate, and I can create numerous channels to streamline communication.

Cons

The huddle tool (calling between members) is not very efficient. We frequently find ourselves switching to Google Meet instead.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

R

Renu

Information Technology and Services, 51-100 employees

More than a year

5.0
January 2024

Best For Team Collaboration!!

Pros

The Huddle feature stands out as particularly useful, facilitating swift connections, screen sharing, and issue resolution with the team.

Cons

There is nothing to dislike about Slack; it offers a wide range of useful features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Swati

Banking, 500+ employees

More than a year

5.0
January 2024

Slack Review

Pros

Slack's streamlined interface and diverse channel options make it ideal for business communication. Its mobile version is equally efficient and accessible.

Cons

Slack is a bit more expensive than other applications.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

4.0
January 2024

One of the best software for team communication and collaboration

Pros

With instant messaging and channels for team-wide communication, Slack has become even more indispensable. The screen-sharing feature and integration with various apps further elevate its usefulness.

Cons

new updates bring UI changes that are not user-friendly. Unlike competitors like MS Teams or Zoom, there is no screen recording option. For logging or managing app preferences, it redirects to a web page.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8