Total 117 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

24%

3

Stars

3%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

M

Matt

Utilities, 51-100 employees

More than a year

5.0
February 2024

Slack helps Pickup the Slack

Pros

What I find most appealing about Slack is its simplicity and straightforwardness. I can effortlessly launch the application and engage in real-time conversations with my teammates.

Cons

there is not much I can fault about Slack because it just works. I am able to get my tasks done without any hassle.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sierra

Design, 1-10 employees

More than a year

3.0
February 2024

Communication without Project Management

Pros

Slack simplifies internal communication, allowing for quick exchanges on the go.

Cons

It is challenging to link communication directly to specific tasks and projects without setting up integrations. Even with integrations, it's often easier to use a dedicated project management tool.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

A

Anonymous

Not Specified, 51-100 employees

More than a year

5.0
February 2024

Very effective communication tool for companies

Pros

I appreciate having both desktop and mobile apps at my disposal, with the huddle feature being particularly impressive. It eliminates the need for other platforms for calls, even offering screen-sharing capabilities plus the ability to send notes to myself is a handy addition.

Cons

It could be made more user-friendly. For instance, the design of message threads could be improved, and I wish there were more customization options available.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

EM

Emil Maltesen

Information Technology and Services, 51-100 employees

More than a year

5.0
February 2024

Easy to use but with many options

Pros

Compared to its competitors, Slack stands out for its user-friendliness. Integrating other tools is a breeze too.

Cons

Navigating through a large number of channels and chats can be challenging.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

O

Olena

Information Technology and Services, 11-50 employees

More than a year

4.0
February 2024

Slack platform review

Pros

I am fond of its functionality, which makes team communication and channel creation a breeze. The simple interface means newcomers quickly adapt to it.

Cons

I find the screen-sharing function less effective compared to competitors'.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

G

Gustavo

Gambling & Casinos, 51-100 employees

More than a year

1.0
February 2024

Recommended

Pros

User-friendly and speedy, Slack proves invaluable for internal communication.

Cons

During calls, it frequently encounters errors. There is definitely room for improvement in organizing workers' agendas.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

3

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
February 2024

Integral to internal communications.

Pros

The seamless integration of Slack with various third-party software used at my workplace is its standout feature for me. Expanding its capabilities through integration has minimized the need to switch between different apps, thus saving time and optimizing day-to-day operations.

Cons

Using Slack poses the risk of information overload, especially in companies like mine with a large workforce, leading to numerous team channels. There have been instances where important messages got lost among the flood of notifications.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Jamie

Consumer Goods, 11-50 employees

More than a year

5.0
February 2024

Life saver for remote teams

Pros

In my opinion, Slack is the quintessential tool for enabling and enhancing remote work productivity. When set up efficiently, its combination of channels and direct messages replicates a physical workspace, fostering efficient and effective communication, with the added benefits of conversation recording, searchability, and categorization. I am genuinely enthusiastic about Slack!

Cons

I do not have many criticisms for Slack; I am really satisfied with how it functions. While I have heard colleagues mention that the notifications can be distracting, I have managed to devise a system that enhances my productivity rather than hampers it. However, it can be challenging collaborating with people who are not familiar with Slack.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

M

Madeleine

Marketing and Advertising, 11-50 employees

More than a year

5.0
February 2024

The Fastest Way to Communicate with Your Team

Pros

With team members scattered across different time zones, reaching them via email is not always feasible. Slack comes to the rescue, offering a swift way to connect with remote colleagues without cluttering up my inbox, ensuring prompt responses to queries.

Cons

I really wish there was a quicker way for me to mute or unmute notifications temporarily. Often, when I jump into a virtual meeting, I end up having to shut down the entire Slack app just to ensure that notifications won't interrupt the meeting.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Kevin

Consumer Services, 500+ employees

More than a year

4.0
February 2024

Usage Review

Pros

Using Slack is EASY,it is easy and quick to pick up. Sharing large files and conducting presentations are a cinch with its user-friendly interface.

Cons

When I add people to a call, it might restrict the number of participants.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

L

Lisa

Non-Profit Organization Management, 1-10 employees

More than a year

5.0
February 2024

A great tool for our team

Pros

Its layout is straightforward and easy to navigate.

Cons

The absence of subcategories under channels is a drawback.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Ketevani

Computer & Network Security, 51-100 employees

Less Than 6 months

5.0
February 2024

User Experience

Pros

I am drawn to Slack's aesthetics, including its design, colors, and logo.

Cons

It is not as intuitive to use as Zoom or Google Meet.

Rating Distribution

Ease of use

5

Value for money

10

Customer Support

5

Functionality

10

J

Jomon

E-Learning, 11-50 employees

Less Than 6 months

5.0
February 2024

Easy to communicate to the team

Pros

It is incredibly flexible, making communication and sharing files a breeze.

Cons

Slack is slightly pricier compared to other platforms.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

MA

Md Ashfak

Marketing and Advertising, 1-10 employees

More than a year

5.0
February 2024

A great tool for remote work, file sharing and team communication!

Pros

I am impressed by Slack's user-friendly approach and its comprehensive features for remote team collaboration.

Cons

There are not any downsides! Just integrating a drag-and-drop project management solution like Trello would make it a perfect platform.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Keith

Electrical/Electronic Manufacturing, 500+ employees

More than a year

5.0
February 2024

Slack is wonderful for devops product teams

Pros

It is a breeze to use and navigate, ensuring I can easily find relevant conversations and threads.

Cons

Integrating with other tools took some time.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

10

C

Caroline

Retail, 1-10 employees

Less Than 6 months

3.0
February 2024

Slack review

Pros

The instant messaging feature of Slack is a definite plus for me.

Cons

The interface of Slack can be quite confusing when you are just starting to use it.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

G

Gauthier

Design, 11-50 employees

More than a year

3.0
February 2024

Useful tool for remote teams

Pros

It is straightforward to navigate, and I can create numerous channels to streamline communication.

Cons

The huddle tool (calling between members) is not very efficient. We frequently find ourselves switching to Google Meet instead.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

7

R

Renu

Information Technology and Services, 51-100 employees

More than a year

5.0
January 2024

Best For Team Collaboration!!

Pros

The Huddle feature stands out as particularly useful, facilitating swift connections, screen sharing, and issue resolution with the team.

Cons

There is nothing to dislike about Slack; it offers a wide range of useful features.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Swati

Banking, 500+ employees

More than a year

5.0
January 2024

Slack Review

Pros

Slack's streamlined interface and diverse channel options make it ideal for business communication. Its mobile version is equally efficient and accessible.

Cons

Slack is a bit more expensive than other applications.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 51-100 employees

More than a year

4.0
January 2024

One of the best software for team communication and collaboration

Pros

With instant messaging and channels for team-wide communication, Slack has become even more indispensable. The screen-sharing feature and integration with various apps further elevate its usefulness.

Cons

new updates bring UI changes that are not user-friendly. Unlike competitors like MS Teams or Zoom, there is no screen recording option. For logging or managing app preferences, it redirects to a web page.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

N

nana

Transportation/Trucking/Railroad, 500+ employees

More than a year

5.0
January 2024

Good software with nice interface

Pros

Slack's ease of use, particularly on Android devices, along with its speed and versatility in chatting and making calls, makes it a standout choice for me.

Cons

Sometimes, the replay button is hidden, making it difficult to click.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lana

Accounting, 500+ employees

More than a year

4.0
January 2024

good communicator

Pros

I adore Slack for its contribution to my productivity. Its ease of use and comfort in chatting are unmatched.

Cons

I dislike Slack when it operates slowly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

G

Guneet

Information Technology and Services, 51-100 employees

Less Than 6 months

4.0
January 2024

Slack Review

Pros

It is an excellent tool for fostering team communication and collaboration.

Cons

The UI can sometimes be overly complex.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Z

Zain

Logistics and Supply Chain, 1-10 employees

Less than a year

4.0
January 2024

Communication Tool

Pros

The best aspect for me is the seamless communication across multiple locations and the ease of managing multiple channels and meetings. The separate workspaces for various tasks enhance its versatility for employees.

Cons

One common critique of Slack includes the potential for information overload. In large teams or active channels, the constant stream of messages can be overwhelming, and some users struggle to effectively manage or filter the notifications also, for some users, the cost associated with premium features may be a drawback.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D

Danny

Information Technology and Services, 11-50 employees

4.0
December 2023

The best communication you can get!

Pros

If you have to manage a team of diverse, international members, Slack is the best method you can use. I love how simple it is to create new workspaces with so much detail and control. I can have as few or as many members as I want, and everything will go very smoothly. Once the workspaces are up and running, we can immediately have a better connection with everyone we work with. And all the data is synced up and available to everyone, which is great. This is especially useful to communicate with team members in different countries.

Cons

Slack is amazing at video calls and sharing data through screen sharing, but it consumes a lot of data while doing so. It is especially concerning when a team member is on a site visit abroad and using a roaming connection, which limits the data resources. I would appreciate it if there was an option to reduce the data usage. And then there are the controls that are always in the way of what youre doing, whether it’s a video call or just navigating around the software. It would be very helpful if they could be minimized into a floating button or at least be able to move out of the way until needed.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

B

Bradley

Automotive, 51-100 employees

More than a year

2.0
December 2023

Good tool, bad team experience.

Pros

Despite occasional glitches, the mobile app enhances team collaboration, particularly in remote work setups.

Cons

The app was glitchy across iOS and Android devices, requiring constant reinstallation to fix errors.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

5

C

Colby

Financial Services, 11-50 employees

More than a year

5.0
December 2023

Slack: Optimal Tool for BIM & Live Chat

Pros

Slack facilitates effective collaboration through its audio and video conferencing capabilities.

Cons

Now that it offers video conferencing tools, I do not have any other complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F

Francis

Food & Beverages, 500+ employees

More than a year

5.0
December 2023

The Digital HQ for Effortless Teamwork

Pros

I appreciate how Slack streamlines team communication, offering a simple and organized platform that keeps everyone connected, fostering smooth collaboration.

Cons

I struggle to find much to dislike about Slack. If I had to nitpick, sometimes the notifications can be overwhelming, but it is a small trade-off for staying informed. Overall, it is an excellent platform for team communication.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sebastian

Telecommunications, 500+ employees

More than a year

4.0
December 2023

Great tool for collaborating across the globe

Pros

Slack's robustness ensures minimal downtime or disruptions, making it a dependable choice.

Cons

The learning curve for new users, especially those who are not tech-savvy, is steep, and it takes some time for people to fully understand how to use Slack effectively.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

N

natia

Retail, 500+ employees

More than a year

4.0
December 2023

Slack is a part of my working process.

Pros

Slack requires no prior expertise; it is incredibly user-friendly. The availability of an Android app enhances accessibility, ensuring fast and quality communication, with the added advantage of seamless integration with other programs.

Cons

I use Slack daily and can not find anything negative to say about it. It is a great product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

L

Lee

Think Tanks, 51-100 employees

More than a year

5.0
December 2023

much better than teams

Pros

Whether in the office or working remotely, Slack proves to be a reliable tool for informal check-ins and seamless group creation, even involving external parties.

Cons

Social dynamics work much better within an organization than in open groups I am a part of. While Slack excels in its function, I sometimes worry about its always-on nature detracting from deep work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

More than a year

5.0
November 2023

I LOVE Threads and Apps. Slackbot is my new best friend

Pros

The threaded messaging feature is a standout for me, offering a streamlined way of collaborative communication. I also appreciate the availability of apps and Slack bots for automating tasks and communications.

Cons

I find Slack a bit pricey for smaller teams.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Johnrey

Computer & Network Security, 500+ employees

Less than a year

5.0
November 2023

Slack Review

Pros

I find Slack to be an excellent and invaluable tool.

Cons

Everything seems good so far. I have not explored all the features yet, but I will update my feedback once I have had the chance to try them out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
November 2023

Slack for team communication

Pros

Slack has become an indispensable tool for daily communication, especially in remote work scenarios. Its easy-to-use interface and functionality make it a standout in the industry, offering intuitive navigation.

Cons

I have not encountered any negative experiences with Slack.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

karun

Information Technology and Services, 11-50 employees

More than a year

4.0
November 2023

Connecting genius minds

Pros

As someone in the tech field, Slack is part of my daily routine, offering ease of use and integration with supporting software like Jira and Bitbucket. Its transparency with clients and the ability to oversee task workflows are standout features. Although I faced installation issues initially, the customer support provided prompt and helpful assistance.

Cons

Given how frequently I use it in my daily life, Slack is essential. However, the pricing for the three-month chat access, especially for the free version, is quite high.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

L

Lina

Information Technology and Services, 1-10 employees

More than a year

5.0
November 2023

Great collaboration platform

Pros

Slack's simplicity in installation, setup, and usage makes it suitable for organizations of any size. Its continuous improvement, slick search capabilities, and message-saving option enhance productivity. The ability to organize channels and messages into groups, along with its plethora of add-ons for integration, contribute to a seamless collaboration experience.

Cons

Nothing significant stands out other than occasional bugs, which are usually addressed promptly. Some apps still send notifications even after being muted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Korey

Accounting, 51-100 employees

5.0
November 2023

my reveiw korey levey

Pros

From its user-friendly interface to its extensive features, I am impressed by everything about Slack.

Cons

There is nothing I disliked about Slack; everything was straightforward to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Christian

Consumer Services, 500+ employees

More than a year

5.0
November 2023

Best Comms app to use

Pros

With its user-friendly interface, easy navigation, and seamless window creation, Slack proves to be effortlessly accessible.

Cons

everything has been smooth sailing. It is been easy to use, navigate, and create new windows.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F

Franklyn

Information Technology and Services, 1-10 employees

More than a year

4.0
November 2023

Communication app

Pros

It is instrumental in keeping all team members connected online and ensuring the exchange of real-time information.

Cons

There was a time when Slack was down, so all of us had to switch to Google Chat for a day.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

R

Ramandeep

Marketing and Advertising, 500+ employees

Less than a year

5.0
November 2023

Best messaging app for business

Pros

Among the array of features Slack offers, what I appreciate the most is its messaging capabilities.

Cons

The only downside of Slack for me is that it is slightly more expensive than other platforms.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7

A

Alyssa

Consumer Services, 500+ employees

Less than a year

5.0
November 2023

My review on Slacks

Pros

The @mention feature simplifies checking messages for important feedback or updates regarding work tasks and changes mentioned by our superiors.

Cons

When Slack is not updated or during downtime, it can be challenging to read messages quickly.

Rating Distribution

Ease of use

7

Value for money

10

Customer Support

7

Functionality

7

M

Meliksah

Sports, 11-50 employees

Less Than 6 months

4.0
November 2023

Slack Review

Pros

Slack excels in facilitating real-time communication and group messaging, making channel creation effortless.

Cons

It lacks effectiveness in push notifications and communication beyond messaging.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

7

A

Anonymous

Not Specified, 11-50 employees

More than a year

5.0
November 2023

An amazing tool for internal communication

Pros

Creating subgroups is very easy with Slack, and its compatibility with Outlook adds to its appeal.

Cons

File sharing could be improved by allowing the copy-paste feature.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

E

Erin

Hospital & Health Care, 11-50 employees

More than a year

5.0
November 2023

Promotes team work in the remote setting

Pros

As part of my daily routine at work, I rely on Slack for seamless communication with my team. What stands out for me is how notifications seamlessly appear on both my laptop and phone, ensuring I never miss a message. I particularly appreciate the feature that allows me to attach pictures and videos, and the ability to reply within separate threads, which keeps all notes organized.

Cons

I have no issues or complaints with Slack. It seems to cover all the functionalities I need.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Ronalen

Telecommunications, 101-500 employees

More than a year

5.0
November 2023

Best for internal communication

Pros

What appeals to me most about Slack is its versatility for both work and internal communication, allowing seamless connection with colleagues and creating a conducive environment for collaboration.

Cons

I have not faced any issues with Slack because we extensively use it at work, and so far, it is been excellent.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

N

NOMPILO

Computer Software, 500+ employees

More than a year

5.0
November 2023

Exploring Slack's Features and Functionality

Pros

The ability to categorize conversations into specific channels based on teams, projects, or topics is a boon for keeping discussions focused and easily accessible. Slack's real-time messaging fosters quick, dynamic exchanges and ensures prompt feedback among team members.

Cons

For newcomers, there might be a learning curve in navigating various features and grasping the platform's full potential. The constant flow of notifications, especially in active channels, can sometimes feel overwhelming.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

V

valerian

Accounting, 500+ employees

More than a year

5.0
October 2023

Good choice for internal communications.

Pros

With its easy-to-use interface, integration capabilities with other programs, and availability on Android and desktop, Slack earns high marks.

Cons

When creating a new channel, I can not name it exactly as I want. Also, I am unable to use "smiles" in the title.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

R

Richard

Marketing and Advertising, 11-50 employees

More than a year

5.0
October 2023

Standing the test of time

Pros

Slack's video huddle feature is exceptional, and threaded replies keep conversations organized. Transitioning back to Slack after changing companies was seamless and easy to pick up where I left off.

Cons

It can get noisy with multiple channels, and it is possible to miss threads. The upgraded user interface was overdue but has been helpful.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

10

Functionality

8

C

Cosmin

Retail, 11-50 employees

More than a year

5.0
October 2023

One of the best team communicating apps

Pros

The ability to create different channels and integrate them via API for sending alerts/notifications is a standout feature of Slack.

Cons

Unlike other apps, you can not initiate a video call in Slack.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

8

B

Breno

Civil Engineering, 11-50 employees

More than a year

5.0
October 2023

Great tool to communicate with all our remote workers

Pros

Within our company, Slack serves as the primary platform for internal communication, offering an organized approach to channel separation and responsibilities.

Cons

It can become overwhelming for some employees, while others complain about the lack of tracking functionalities. It is hard to please everyone!

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10