Total 2437 reviews

4.7

All reviews are from verified customers

Rating Distribution

5

Stars

76%

4

Stars

21%

3

Stars

3%

2

Stars

0%

1

Stars

0%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

MKF

Mohammed KamalDeen Fuseini

Non-Profit Organization Management, 11-50 employees

5.0
August 2022

Keeps me updated all the time

Pros

Getting started with it is very simple and the setup doesn't take much effort. The chat feature is excellent and screen sharing is really helpful during meetings. Real-time notifications also keep you updated at all times.

Cons

Finding working groups on mobile can be a bit tricky at times. It feels much more convenient to use and navigate on desktop than on mobile.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

9

LG

Lawrence Giordano

Furniture, 11-50 employees

5.0
August 2022

valuable for cross-team collaboration

Pros

Keeping in touch with the rest of my team was simple and the platform offers a lot of features that were really valuable for cross-team collaboration and project management. It brings together the best parts of other messaging tools in a way that fits business use perfectly.

Cons

honestly not much to criticize though the interface could be a bit more user-friendly when handling a lot of different conversations at the same time.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AG

Ankur Goel

Health, Wellness and Fitness, 500+ employees

5.0
August 2022

Channel-wide announcements work brilliantly

Pros

One of the most useful things about it is the tagging feature along with channel-wide announcements because it lets everyone who needs the message see it at the same time. It also works really well for teammates in different time zones since they can catch the update when they're available.

Cons

There really isn't much to complain about since it covers pretty much everything I need from it. The only small limitation is that inside a channel thread, there's no way to announce something or tag the entire channel with a command. Other than that, it works perfectly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Entertainment, 51-100 employees

5.0
August 2022

On another level!!

Pros

After using Teams, Skype and a bunch of other weaker tools, this one is still on another level. Nothing really compares to how well it works for internal company communication and it also comes with a wide range of extra features that make it even more useful.

Cons

To be honest, I haven't really run into any issues with it and can't think of anything annoying that I dislike. If I had to mention something, it would only be that it occasionally goes down now and then which is understandable given how many people use it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10

KG

Kapil Goyal

Information Technology and Services, 1-10 employees

5.0
August 2022

Comfortable to use

Pros

Realtime notifications work really well and it's handy being able to set my status to offline, away and other options whenever needed. The mobile app is also very user-friendly and comfortable to use.

Cons

From the way I've been using this software, everything has been working well overall and I haven't run into any issues.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

TK

Troy Kehoe

Marketing and Advertising, 51-100 employees

5.0
August 2022

Simplest way to communicate

Pros

Working with remote teammates feels much more connected with Slack. It's one of the simplest and most effective ways to communicate with co-workers and even with people outside the organization especially when everyone is spread out instead of being in one place. The platform is user-friendly, quick and responsive and it makes it really convenient to handle text chats, audio calls, video conversations and file sharing with just a few clicks.

Cons

Every now and then, the platform crashes without warning although that does seem to have gotten better with more recent software updates.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

SR

Shravay rao

Information Technology and Services, 1-10 employees

5.0
August 2022

Offers so much

Pros

it offers so much in one place. Getting it set up is very simple and creating different channels with the right members is quick and convenient. The real-time notifications are excellent and the built-in reminder feature is the one I rely on the most for things like teammates' birthdays and monthly report runs. Sharing files is also very simple and tagging people with @ makes conversations much more organized. On top of that, the Google Calendar integration is really useful and makes day-to-day work much more convenient.

Cons

Even though Slack includes audio and video calling, that part was difficult for me to use. It seems to require a very strong internet connection and in my case it did not work very reliably or effortlessly.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

10

Functionality

9

AG

archie georgie

Health, Wellness and Fitness, 1-10 employees

4.0
August 2022

Easy to keep up with deadlines

Pros

Keeping up with deadlines and team updates felt really simple with this app. I especially enjoyed being able to create separate channels for different types of conversations like a #fun channel for memes and a #urgent channel for important work-related messages. It made communication feel much more organized and effective overall. Really solid app!

Cons

I wasn't a fan of the donut bots that kept popping up and trying to connect team members. After a while, those interruptions started to feel a bit annoying.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

8

A

Anonymous

Computer Software, 101-500 employees

5.0
August 2022

Cant do without it

Pros

Every day, I rely on it to stay in touch with coworkers and keep remote work organized. I honestly can't imagine how I managed without it before. The Huddle feature is especially useful when we need to jump into a quick conversation, share screens and work through things together in real time.

Cons

it uses quite a bit of my laptop's resources and every now and then it makes other programs run slower.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

A

Anonymous

Financial Services, 51-100 employees

5.0
August 2022

Nothing comes close

Pros

Nothing else comes close for team communication. It's the fastest way to reach coworkers, keep up with threads and respond with reactions that make conversations feel more natural and fun. My team relies on it every day to stay connected. The integrations are excellent and the customization options make it simple to set up the way you want.

Cons

No complaints at all. It's been excellent and I genuinely enjoy using it every single day.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

JCV

John Carlo Valderrama

Outsourcing/Offshoring, 500+ employees

5.0
August 2022

Scheduled messages are a win

Pros

I really appreciate scheduled messaging. It's incredibly convenient since I don't have to keep opening the app or my computer every hour just to send updates.

Cons

Honestly, nothing comes to mind. It covers everything I need and has been the best software for me. 10/10.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

AM

Andrew Munoz

Telecommunications, 51-100 employees

5.0
August 2022

Integrations add value

Pros

Our team relies on it as an instant messaging app because it lets us organize conversations across different channels and groups. Setting reminders is really useful and the integrations with other apps add a lot of value. It's also very convenient to use shortcuts and jump into our other tools directly from there.

Cons

The integrations and the range of available apps could still be improved.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

9

Functionality

8

VB

Vitor Bez

Real Estate, 11-50 employees

5.0
August 2022

top work communication tool

Pros

Among the work communication tools out there, this is one of the best. It works especially well for remote teams and the features do a really good job of improving overall team productivity.

Cons

A few of the integrations don't add much value, the interface isn't always very user-friendly and the pricing can be too high for smaller organizations.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

9

Functionality

8

GLJ

Genau Lopes Junior

Internet, 11-50 employees

5.0
August 2022

Powerful integrations for team goals

Pros

The biggest advantage for us is the integration side of Slack. It works really well for connecting our users with their OKRs and task management tools which helps keep everything aligned in one place.

Cons

The pricing becomes a real obstacle once the team starts scaling and that makes it harder to continue expanding with it.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

8

Functionality

10

KM

Kostadinka Medarska

Research, 500+ employees

5.0
August 2022

Fast replies in real time

Pros

Real-time notifications make it quick to send replies and get responses back right away.

Cons

The desktop app does run into software bugs from time to time.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

9

Functionality

10

Burak Şen

Retail, 500+ employees

4.0
August 2022

Connects with Jira, Bitbucket, Sentry

Pros

There are tons of third-party integrations that make day-to-day work much more convenient like Jira, Bitbucket, Sentry and others. It also makes communicating with teammates simple and helps a lot when you need to connect with other teams across the company.

Cons

Notification system on macOS still has some problems. I've also run into cases where the server becomes unreachable for a while sometimes just a few minutes and other times up to half an hour and this seems to happen almost every week.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

9

Functionality

7

A

Anonymous

Government Administration, 500+ employees

5.0
August 2022

Adapts well to your work

Pros

It is really flexible and adapts well to the way you and your team work. It lets you build a digital workspace around your specific needs and sharing files or data is very simple.

Cons

For more advanced or complex workspace setups, you still need to install some third-party software.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Information Technology and Services, 500+ employees

5.0
August 2022

Delightful product

Pros

It feels user-friendly right away and works really well for both one-on-one conversations and communication across groups and communities. It's convenient on both desktop and mobile and overall it's just a delightful product to use. Seeing people interact, react with emojis and connect across the platform makes the whole experience feel fun and engaging.

Cons

Honestly, I don't have any complaints, I genuinely love using it. It's user-friendly and the overall experience is really enjoyable.

Rating Distribution

Ease of use

8

Value for money

9

Customer Support

9

Functionality

9

CW

Chris Wulf

Warehousing, 11-50 employees

4.0
August 2022

Direct access to clients

Pros

Communication is fast and it gives us direct access to our clients. A lot of our clients actually prefer using it instead of Teams. Setting up dedicated groups is also really helpful since we can organize clients by group and then break them down further by project.

Cons

We haven't used the video conferencing features at all. One downside is that the left-hand sidebar can get pretty long over time. It starts to feel a bit like email when too many categories pile up and the list keeps growing. At least it does show when something farther down has an active chat.

Rating Distribution

Ease of use

8

Value for money

7

Customer Support

8

Functionality

7

HB

Henry Bastable

Airlines/Aviation, 1-10 employees

5.0
August 2022

Fast overall speed

Pros

Using it has been a really positive experience because it's simple, quick and user-friendly. Even when I'm not sure how to do something, it doesn't take long to figure it out and the overall speed of the platform makes working in it feel really efficient.

Cons

there isn't much for me to complain about. Nothing specific really comes to mind when I think about things I dislike about it.

Rating Distribution

Ease of use

9

Value for money

9

Customer Support

10

Functionality

10