Total 117 reviews

4.6

All reviews are from verified customers

Rating Distribution

5

Stars

72%

4

Stars

24%

3

Stars

3%

2

Stars

1%

1

Stars

1%

Satisfaction score

Ease of use

9

Value for money

9

Customer Support

9

Functionality

9

N

nana

Transportation/Trucking/Railroad, 500+ employees

More than a year

5.0
January 2024

Good software with nice interface

Pros

Slack's ease of use, particularly on Android devices, along with its speed and versatility in chatting and making calls, makes it a standout choice for me.

Cons

Sometimes, the replay button is hidden, making it difficult to click.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

L

Lana

Accounting, 500+ employees

More than a year

4.0
January 2024

good communicator

Pros

I adore Slack for its contribution to my productivity. Its ease of use and comfort in chatting are unmatched.

Cons

I dislike Slack when it operates slowly.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

G

Guneet

Information Technology and Services, 51-100 employees

Less Than 6 months

4.0
January 2024

Slack Review

Pros

It is an excellent tool for fostering team communication and collaboration.

Cons

The UI can sometimes be overly complex.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

Z

Zain

Logistics and Supply Chain, 1-10 employees

Less than a year

4.0
January 2024

Communication Tool

Pros

The best aspect for me is the seamless communication across multiple locations and the ease of managing multiple channels and meetings. The separate workspaces for various tasks enhance its versatility for employees.

Cons

One common critique of Slack includes the potential for information overload. In large teams or active channels, the constant stream of messages can be overwhelming, and some users struggle to effectively manage or filter the notifications also, for some users, the cost associated with premium features may be a drawback.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

8

D

Danny

Information Technology and Services, 11-50 employees

4.0
December 2023

The best communication you can get!

Pros

If you have to manage a team of diverse, international members, Slack is the best method you can use. I love how simple it is to create new workspaces with so much detail and control. I can have as few or as many members as I want, and everything will go very smoothly. Once the workspaces are up and running, we can immediately have a better connection with everyone we work with. And all the data is synced up and available to everyone, which is great. This is especially useful to communicate with team members in different countries.

Cons

Slack is amazing at video calls and sharing data through screen sharing, but it consumes a lot of data while doing so. It is especially concerning when a team member is on a site visit abroad and using a roaming connection, which limits the data resources. I would appreciate it if there was an option to reduce the data usage. And then there are the controls that are always in the way of what youre doing, whether it’s a video call or just navigating around the software. It would be very helpful if they could be minimized into a floating button or at least be able to move out of the way until needed.

Rating Distribution

Ease of use

9

Value for money

8

Customer Support

9

Functionality

9

B

Bradley

Automotive, 51-100 employees

More than a year

2.0
December 2023

Good tool, bad team experience.

Pros

Despite occasional glitches, the mobile app enhances team collaboration, particularly in remote work setups.

Cons

The app was glitchy across iOS and Android devices, requiring constant reinstallation to fix errors.

Rating Distribution

Ease of use

8

Value for money

8

Customer Support

8

Functionality

5

C

Colby

Financial Services, 11-50 employees

More than a year

5.0
December 2023

Slack: Optimal Tool for BIM & Live Chat

Pros

Slack facilitates effective collaboration through its audio and video conferencing capabilities.

Cons

Now that it offers video conferencing tools, I do not have any other complaints.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F

Francis

Food & Beverages, 500+ employees

More than a year

5.0
December 2023

The Digital HQ for Effortless Teamwork

Pros

I appreciate how Slack streamlines team communication, offering a simple and organized platform that keeps everyone connected, fostering smooth collaboration.

Cons

I struggle to find much to dislike about Slack. If I had to nitpick, sometimes the notifications can be overwhelming, but it is a small trade-off for staying informed. Overall, it is an excellent platform for team communication.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

S

Sebastian

Telecommunications, 500+ employees

More than a year

4.0
December 2023

Great tool for collaborating across the globe

Pros

Slack's robustness ensures minimal downtime or disruptions, making it a dependable choice.

Cons

The learning curve for new users, especially those who are not tech-savvy, is steep, and it takes some time for people to fully understand how to use Slack effectively.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

8

N

natia

Retail, 500+ employees

More than a year

4.0
December 2023

Slack is a part of my working process.

Pros

Slack requires no prior expertise; it is incredibly user-friendly. The availability of an Android app enhances accessibility, ensuring fast and quality communication, with the added advantage of seamless integration with other programs.

Cons

I use Slack daily and can not find anything negative to say about it. It is a great product.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

9

L

Lee

Think Tanks, 51-100 employees

More than a year

5.0
December 2023

much better than teams

Pros

Whether in the office or working remotely, Slack proves to be a reliable tool for informal check-ins and seamless group creation, even involving external parties.

Cons

Social dynamics work much better within an organization than in open groups I am a part of. While Slack excels in its function, I sometimes worry about its always-on nature detracting from deep work.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 101-500 employees

More than a year

5.0
November 2023

I LOVE Threads and Apps. Slackbot is my new best friend

Pros

The threaded messaging feature is a standout for me, offering a streamlined way of collaborative communication. I also appreciate the availability of apps and Slack bots for automating tasks and communications.

Cons

I find Slack a bit pricey for smaller teams.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

J

Johnrey

Computer & Network Security, 500+ employees

Less than a year

5.0
November 2023

Slack Review

Pros

I find Slack to be an excellent and invaluable tool.

Cons

Everything seems good so far. I have not explored all the features yet, but I will update my feedback once I have had the chance to try them out.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

A

Anonymous

Not Specified, 500+ employees

More than a year

5.0
November 2023

Slack for team communication

Pros

Slack has become an indispensable tool for daily communication, especially in remote work scenarios. Its easy-to-use interface and functionality make it a standout in the industry, offering intuitive navigation.

Cons

I have not encountered any negative experiences with Slack.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

karun

Information Technology and Services, 11-50 employees

More than a year

4.0
November 2023

Connecting genius minds

Pros

As someone in the tech field, Slack is part of my daily routine, offering ease of use and integration with supporting software like Jira and Bitbucket. Its transparency with clients and the ability to oversee task workflows are standout features. Although I faced installation issues initially, the customer support provided prompt and helpful assistance.

Cons

Given how frequently I use it in my daily life, Slack is essential. However, the pricing for the three-month chat access, especially for the free version, is quite high.

Rating Distribution

Ease of use

10

Value for money

8

Customer Support

10

Functionality

8

L

Lina

Information Technology and Services, 1-10 employees

More than a year

5.0
November 2023

Great collaboration platform

Pros

Slack's simplicity in installation, setup, and usage makes it suitable for organizations of any size. Its continuous improvement, slick search capabilities, and message-saving option enhance productivity. The ability to organize channels and messages into groups, along with its plethora of add-ons for integration, contribute to a seamless collaboration experience.

Cons

Nothing significant stands out other than occasional bugs, which are usually addressed promptly. Some apps still send notifications even after being muted.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

K

Korey

Accounting, 51-100 employees

5.0
November 2023

my reveiw korey levey

Pros

From its user-friendly interface to its extensive features, I am impressed by everything about Slack.

Cons

There is nothing I disliked about Slack; everything was straightforward to use.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

C

Christian

Consumer Services, 500+ employees

More than a year

5.0
November 2023

Best Comms app to use

Pros

With its user-friendly interface, easy navigation, and seamless window creation, Slack proves to be effortlessly accessible.

Cons

everything has been smooth sailing. It is been easy to use, navigate, and create new windows.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

F

Franklyn

Information Technology and Services, 1-10 employees

More than a year

4.0
November 2023

Communication app

Pros

It is instrumental in keeping all team members connected online and ensuring the exchange of real-time information.

Cons

There was a time when Slack was down, so all of us had to switch to Google Chat for a day.

Rating Distribution

Ease of use

7

Value for money

8

Customer Support

7

Functionality

7

R

Ramandeep

Marketing and Advertising, 500+ employees

Less than a year

5.0
November 2023

Best messaging app for business

Pros

Among the array of features Slack offers, what I appreciate the most is its messaging capabilities.

Cons

The only downside of Slack for me is that it is slightly more expensive than other platforms.

Rating Distribution

Ease of use

8

Value for money

10

Customer Support

8

Functionality

7