Slack Software Reviews
Total 117 reviews
4.6
All reviews are from verified customers
Rating Distribution
5
Stars72%
4
Stars24%
3
Stars3%
2
Stars1%
1
Stars1%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
9
Functionality
9
Alyssa
Consumer Services, 500+ employees
Less than a year
“My review on Slacks
Pros
The @mention feature simplifies checking messages for important feedback or updates regarding work tasks and changes mentioned by our superiors.
Cons
When Slack is not updated or during downtime, it can be challenging to read messages quickly.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
7
Functionality
7
Meliksah
Sports, 11-50 employees
Less Than 6 months
“Slack Review
Pros
Slack excels in facilitating real-time communication and group messaging, making channel creation effortless.
Cons
It lacks effectiveness in push notifications and communication beyond messaging.
Rating Distribution
Ease of use
10
Value for money
8
Customer Support
10
Functionality
7
Anonymous
Not Specified, 11-50 employees
More than a year
“An amazing tool for internal communication
Pros
Creating subgroups is very easy with Slack, and its compatibility with Outlook adds to its appeal.
Cons
File sharing could be improved by allowing the copy-paste feature.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Erin
Hospital & Health Care, 11-50 employees
More than a year
“Promotes team work in the remote setting
Pros
As part of my daily routine at work, I rely on Slack for seamless communication with my team. What stands out for me is how notifications seamlessly appear on both my laptop and phone, ensuring I never miss a message. I particularly appreciate the feature that allows me to attach pictures and videos, and the ability to reply within separate threads, which keeps all notes organized.
Cons
I have no issues or complaints with Slack. It seems to cover all the functionalities I need.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Ronalen
Telecommunications, 101-500 employees
More than a year
“Best for internal communication
Pros
What appeals to me most about Slack is its versatility for both work and internal communication, allowing seamless connection with colleagues and creating a conducive environment for collaboration.
Cons
I have not faced any issues with Slack because we extensively use it at work, and so far, it is been excellent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
NOMPILO
Computer Software, 500+ employees
More than a year
“Exploring Slack's Features and Functionality
Pros
The ability to categorize conversations into specific channels based on teams, projects, or topics is a boon for keeping discussions focused and easily accessible. Slack's real-time messaging fosters quick, dynamic exchanges and ensures prompt feedback among team members.
Cons
For newcomers, there might be a learning curve in navigating various features and grasping the platform's full potential. The constant flow of notifications, especially in active channels, can sometimes feel overwhelming.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
valerian
Accounting, 500+ employees
More than a year
“Good choice for internal communications.
Pros
With its easy-to-use interface, integration capabilities with other programs, and availability on Android and desktop, Slack earns high marks.
Cons
When creating a new channel, I can not name it exactly as I want. Also, I am unable to use "smiles" in the title.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Richard
Marketing and Advertising, 11-50 employees
More than a year
“Standing the test of time
Pros
Slack's video huddle feature is exceptional, and threaded replies keep conversations organized. Transitioning back to Slack after changing companies was seamless and easy to pick up where I left off.
Cons
It can get noisy with multiple channels, and it is possible to miss threads. The upgraded user interface was overdue but has been helpful.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
8
Cosmin
Retail, 11-50 employees
More than a year
“One of the best team communicating apps
Pros
The ability to create different channels and integrate them via API for sending alerts/notifications is a standout feature of Slack.
Cons
Unlike other apps, you can not initiate a video call in Slack.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
10
Functionality
8
Breno
Civil Engineering, 11-50 employees
More than a year
“Great tool to communicate with all our remote workers
Pros
Within our company, Slack serves as the primary platform for internal communication, offering an organized approach to channel separation and responsibilities.
Cons
It can become overwhelming for some employees, while others complain about the lack of tracking functionalities. It is hard to please everyone!
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 11-50 employees
More than a year
“Slack Insight
Pros
Slack enables effective communication through audio, live chat, BIM, and video conferencing.
Cons
I have no complaints since Slack now offers video conferencing capabilities.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nelson
Financial Services, 51-100 employees
More than a year
“The best chat for work
Pros
For remote work, Slack stands out as the go-to communication tool, offering seamless integration with platforms like HubSpot, Airtable, and PandaDoc for receiving timely notifications. Its ability to create various channels and facilitate community building adds to its allure.
Cons
there is nothing significant to mention. Sometimes, there are minor bugs like recording a video or audio message where the audio is missing, which can be a bit annoying since I have to redo it, but it is infrequent.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 500+ employees
More than a year
“The best collaboration tool
Pros
I appreciate Slack's user-friendly interface, both in its old and new versions. It offers a wide range of features, including real-time chat, file sharing, and video conferencing, across various platforms.
Cons
There is nothing to complain about. The tool has always been perfect and continues to improve.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Rachel
Legal Services, 11-50 employees
Less Than 6 months
“Excellent Product
Pros
The option to schedule notifications and set statuses, along with the ability to create multiple channels for communication, enhances productivity on Slack.
Cons
It is a bit beyond our budget, but we are making an effort because it is worth it.
Rating Distribution
Ease of use
7
Value for money
10
Customer Support
10
Functionality
7
Anonymous
Not Specified, 51-100 employees
More than a year
“Great for team communication but I assume much more as well
Pros
I primarily utilize Slack's chat feature for communicating with colleagues, finding its threading functionality highly effective.
Cons
I find video/calls slower compared to dedicated services.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
8
Functionality
8
Destiny
Consumer Services, 500+ employees
More than a year
“Slack
Pros
By establishing channels, Slack facilitates efficient communication among colleagues, especially when working on client projects. Its real-time sharing capabilities prove invaluable, especially under tight deadlines.
Cons
The minimum file storage available can be inconvenient. Sending files via Slack rather than email can be problematic because Slack gradually removes files, and you only receive as much storage as your business pays for.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Maciej
Information Technology and Services, 11-50 employees
More than a year
“Great tool for home office wrok mode
Pros
Slack impresses with its speed, ease of use, functionality, integrations with other software, and mobile accessibility.
Cons
Occasionally, push notifications about messages are delayed.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Nikita
Machinery, 11-50 employees
More than a year
“Great Internal Messenger
Pros
Features like chats, connectivity integrations, huddles, call quality, and the ability to draw contribute to Slack's appeal.
Cons
It is annoying when integrated apps reappear, especially if you do not use them personally.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
9
emily
Legal Services, 11-50 employees
More than a year
“Slack
Pros
Slack bridges the gap between remote offices, fostering connectivity and collaboration effortlessly.
Cons
We primarily use Slack for staff communication, and I have not encountered any negative experiences based on our usage level.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Anonymous
Not Specified, 51-100 employees
More than a year
“My favorite Business Messaging App
Pros
Voice and video huddles in Slack are invaluable for quick one-on-one or team meetings without the hassle of setting up invites elsewhere.
Cons
I have no complaints about Slack. It is consistently accessible and reliable whenever I use it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10